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Very convenient as close to BTS. Rooms are not up to the same standard as other novatels we stay at. Rooms look run down, along with internal building decor.
Property, was very dated in the rooms, Breakfast buffet didn't have a big selection of food, Hotel short staff at check in, took over an 1 hour to check in
Lovely hotel, truly 4 star, amazing facilities, love the gym, the pool could be bigger. But the rooms were great and customer service too. Can't complain, definitely recommend.
A bit run down for a novotel, amenities not working properly. Convenient area though.
The rain shower had jets shooting all directions. Including over the divider such that the mirror and sink area were soaked too. The function to divert rainshower to handheld shower was jammed.
The air conditioning was so warm I had to call for servicing. They came quickly and removed a black and dirty filter, washed it and replaced it (seems like the hotel does not have regulsr maintenance). Some stains on the carpet as well.
The hotel is too busy and you don’t get good services, the staff needs training.The hotel needs to update towels they black some had strings dangling ,didn’t see one white towels while we stayed for 6 nights.
Dear Rajkishore,Thank you for your review with pleased to see that your stayed was excellent, comfortable and enjoyable.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Mnaager
Next to the BTS so it's convenient to travel everywhere. I stayed on the 12/F so could heard the live DJ downstairs in the evenings but music all stops by 11pm so it's all good.
Nga Ying Jacky
Stayed 3 nights in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear Nga Ying Jacky,Thank you for your review with pleased reading that your stayed was excellent.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 Good
MARIA
3 Dec,2023
MARIA
Stayed 2 nights in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear MARIA,Thank you for your review with we are so nice to learn that you had a positive feedback during stayed.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Luis,Thank you for you review with thrilled to know that your stayed was excellent and met your expectation.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Kwok,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter.It would be great if we can be in contact with you to further discuss specific areas where your experience fell short, and for us to further improve on this.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 Excellent
johan
11 Nov,2023
johan
Stayed 1 night in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear johan,Thank you for your review.We are pleased to read that your stayed was excellent and met your satisfaction in overall. Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 Excellent
Sarita
27 Oct,2023
Sarita
Stayed 6 nights in Oct 2023
Response from Juthamas on 11 Dec,2023
Dear Sarita,Thank you for your review with very thrilled to know that your stayed was impressed and excellent in overall experience.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Dora,Thank you for your review with very thrilled to know that your stayed was impressed and excellent in overall experience.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
Dear Hichem,Thank you for your review with we are delighted to see your short word but so much valued us for Amazing stayed.We are all looking forward to welcoming you back.best regards,Juthamas WatthanakulRoom Division Manager
Dear Lee,Thank you for your feedback.We are thrilled to learn that overall experience met your expectation and satisfied. I will definitely share to the team and ensure to continue deliver the best service toward to our valued guest.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 Good
DAEGEUN
3 Oct,2023
DAEGEUN
Stayed 2 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear DAEGEUN,Thank you for your review with we are delighted to know that you had excellent and enjoyable during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 Good
Anchieh
2 Oct,2023
Anchieh
Stayed 3 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear Anchieh,Thank you for your review with we are delighted to know that you had excellent and had wonderful moment during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 Excellent
Jun Hock
1 Oct,2023
Jun Hock
Stayed 2 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear Jun Hock,Thank you for your review with we are delighted to know that you had excellent and had a fantastic experience during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 Good
Douglas
29 Sept,2023
Douglas
Stayed 4 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear Douglas,Thank you for your review with we are delighted to know that you had excellent and happy during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
10/10 Excellent
sang soo
27 Sept,2023
sang soo
Stayed 1 night in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear sang soo,Thank you for your review with we are delighted to know that you had excellent and had wonderful experience during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
6/10 Okay
Minh
Business traveller
17 Sept,2023
Liked: Cleanliness, staff & service, room comfort
Bathroom did not drain properly. Did at break fast was so so and room service food was so so
Minh
Stayed 2 nights in Sep 2023
Response from Juthamas on 17 Sept,2023
Dear Minh,Thank you for your feedback.We are sorry to hear that your stayed was not satisfied and did not meet expectation.Your valued comment will be reviewed by the respective team to improve the better service.We do hope to have a chance to welcoming you back.best reagrds,Juthamas WatthanakulRoom Division manager
All Staff very helpful.
We would be happy to stay there again.
James
Stayed 7 nights in Sep 2023
Response from Juthamas on 17 Sept,2023
Dear James,Thank you for your review with appreciated the feedback that marked your excellent stayed, especially our helpful staff.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager
8/10 Good
Andre
16 Sept,2023
Andre
Stayed 4 nights in Sep 2023
Response from Juthamas on 17 Sept,2023
Dear Andre,Thank you for your review.We are glad to read that your stayed was excellent and met your satisfaction.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager