Belle Avenue, Entertainment City, Parañaque, Manila
Reviews
9.0
Wonderful
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Stayed here many times and it is always wonderful! The staff make the difference but the whole hotel and the setting in City of Dreams is fantastic. I cannot say enough good things about the kindness and attentiveness of the staff - especially the whole staff of the lounge and Ms Melody in particular.
Nigel
Stayed 1 night in Apr 2024
Response from Steve Sasso on 15 Apr,2024
Warm greetings from all of us at Hyatt Regency, City of Dreams Manila.What a delight to read about your recent stay with us! We are happy to note that your stay has been excellent. Our associates, particularly Melody, will be happy that their efforts at providing quality service did not go unnoticed.Thanks for sharing about the details of your stay, notedly about your Regency Club Lounge experience.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us.Thank you for your positive ratings. We are very much delighted by these.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Great property. Great check-in staff. Convenient location.
Emily
Stayed 1 night in Mar 2024
Response from Steve Sasso on 15 Apr,2024
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
City of dreaMs parking garage so far. Wiss had its own parking otherwise great place to stay
Derek
Stayed 1 night in Mar 2024
Response from Steve Sasso on 15 Apr,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for taking the time to share your most recent experience during your stay with us. While the carpark building is the only parking facility shared by the entire City of Dreams complex, a complimentary shuttle service may be availed at the ground level for guests’ convenience. Again, thank you for your ratings, your positive feedback will definitely help us further improve the quality of our product and services.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Clean and looks new and very convenient to store and restaurant.
Virginia
Stayed 2 nights in Mar 2024
Response from Steve Sasso on 15 Apr,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us.Thank you for your positive ratings. We are very much delighted by these.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you for your kind words and taking the time to write a review regarding your recent stay. We are inspired to keep providing the level of quality service and attention to all our guests.Thank you for mentioning the service our associates have given. They will be happy to know that their efforts did not go unnoticed.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you for your kind words and taking the time to write a review regarding your recent stay. We are inspired to keep providing the level of quality service and attention to all our guests.Thank you for mentioning the service our associates have given. They will be happy to know that their efforts did not go unnoticed.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us.Thank you for your positive ratings, we are very much delighted by these.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Thank you for your commendations regarding the associates and their level of service. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Staff are respectful, facility is clean and fragrant. Excellent housekeeping. Will come back again.
MARY ANN
Stayed 5 nights in Feb 2024
Response from Steve Sasso on 9 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you for your kind words and taking the time to write a review regarding your recent stay. We are inspired to keep providing the level of quality service and attention to all our guests.Thank you for mentioning the service our associates have given. They will be happy to know that their efforts did not go unnoticed.Again, we appreciate your kind words and feedback and we are looking forward to welcoming you again on your next Manila visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
We stayed as part of the club package and service was great
James
Stayed 1 night in Mar 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency Manila, City of Dreams!Thank you very much for taking the time to share your experience during your stay with us. It is a delight to hear that you had wonderful time together here at Hyatt.I look forward to welcoming you on your next visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Thank you for your feedback and positive ratings, your response will definitely help us further improve the quality of our product and services.We look forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Staff attentive to any requests ensuring our stay was very enjoyable
Steven
Stayed 3 nights in Feb 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Thank you for your commendations regarding the hotel associates. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
The staff were very friendly. My experience was excellent. I felt safe and the property was very clean.
Raven
Stayed 1 night in Feb 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us.Thank you for commending the hotel and our associates. We are very much delighted by these.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Everything was amazing, very friendly staff, helped us every way they can. Would definitely come back
Anthony
Stayed 2 nights in Feb 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you for your kind words and taking the time to write a review regarding your recent stay. We are inspired to keep providing the level of quality service and attention to all our guests.Thank you for mentioning the service our associates have given. They will be happy to know that their efforts did not go unnoticed.Thank you for your valuable feedback. It is wonderful to know that you will be back and on behalf of the team, I look forward to welcoming you on your next visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila.I have taken note of your feedback on the tobacco smoke from the casino and I sincerely apologize for your experience. With the smoking ban imposed by the Philippine government implemented, we are working on ways to further minimize the smoke as the casino area was granted an exemption for this ban. Rest assured that I have raised this concern to our Engineering Manager to take action to further improve the ventilation in the Hyatt area, as well as the City of Dreams Management to further improve the air quality in the complex.Thank you for your valuable feedback and I look forward to the opportunity of welcoming you back in the not too distant future.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
I have never felt so happy and comfortable. It was amazing
Michelle
Stayed 1 night in Feb 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you for your kind words and taking the time to write a review regarding your recent stay. We are inspired to keep providing the level of quality service and attention to all our guests.We appreciate your kind words and feedback and we are looking forward to welcoming you again on your next Manila visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Everything was first class all the way.
food was exceptional and the room was fantastic. no complaints at all on anything
David
Stayed 1 night in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for your review and feedback regarding your most recent stay with us. We are glad that you had a great time while you were staying with us.Thank you for commending the hotel and the food. We are very much delighted by these.We are certainly looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Close to airport. Staff very helpful. In room dining expensive and was extremely salty and not tasty at all. Dining overall expensive
Jean
Stayed 1 night in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.We sincerely apologize for your experience during your most recent stay with us. Rest assured, we have taken note of your feedback regarding your dining experience and we will discuss this with the concerned departments for further development and improvement of our product and services.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Kudos to the staff for making the stay of my mom and I a memorable one. Specially to Voltaire from reception and Hazel in the 7Fl lounge area!
Cristina
Stayed 1 night in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from all of us at Hyatt Regency, City of Dreams Manila.What a delight to read about your recent stay with us! We are happy to note that your stay has been excellent. Our associates will be happy that their efforts at providing quality service did not go unnoticed. I will share your feedback with our team and rest assured that we will continue to exceed this level of hospitality.Again, thank you for your positive review and I look forward to welcoming you back on your next Manila visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Wonderful experience, completely luxurious and 5-star amenities through and through. Very kind and courteous staff. Highest recommendations!
Leonard
Stayed 1 night in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Thank you for your commendations. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Dear Ms Lourdes,Warm greetings from Hyatt Regency Manila City of Dreams! Thank you for completing the Hyatt Hotels & Resorts survey on the subject of your recent stay at Hyatt Regency Manila City of Dreams. I have taken note of the ratings you have provided for the different aspects of your stay. I am pleased to learn that you had an overall pleasant experience during your stay with us. It is a delight that our team was able to make your experience as comfortable as possible. Care is at the core of our business and I am glad that our team was able to care for you during your stay. I will share your feedback with our team and we will continue to exceed this level of hospitality. Again, we appreciate your kind words and feedback and we look forward to welcoming you again in the not too distant future.Sincerely, Kelly De Guia Director of Rooms Hyatt Regency Manila, City of Dreams kelly.deguia@hyatt.com +632 86911234
Stayed here for 4 nights. Very comfortable bed; in a quiet area; great restaurants
Vince
Stayed 4 nights in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Thank you for your commendations regarding the hotel room, restaurants, and location. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
10/10 Excellent
Ashley
19 Jan,2024
Liked: Staff & service
Ashley
Stayed 1 night in Jan 2024
10/10 Excellent
SeungRyul
18 Jan,2024
Good
SeungRyul
Stayed 4 nights in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you for your kind words and taking the time to write a review regarding your recent stay. We are inspired to keep providing the level of quality service and attention to all our guests.We appreciate your kind words and feedback and we are looking forward to welcoming you again on your next Manila visit..Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from all of us at Hyatt Regency, City of Dreams Manila.What a delight to read about your recent stay with us! We are happy to note that your stay has been excellent. Our associates will be happy that their efforts at providing quality service did not go unnoticed.Please consider us again on your next Manila Bay visit. Our closeness to the airport also provides the added benefit of faster airport transfer for travelers.Again, thank you very much and we hope to welcome you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Had a great experience and the price was quite reasonable for the amenities and services we received.
Frederick
Stayed 3 nights in Jan 2024
Response from Steve Sasso on 2 Mar,2024
Warm greetings from all of us at Hyatt Regency, City of Dreams Manila.I have taken note of the ratings you have provided for the different aspects of your stay. I am pleased to learn that you had an overall pleasant experience during your stay with us. I will share your feedback with our team and we will continue to exceed this level of hospitality. Thank you for your positive review and we look forward to your next visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
It is a beautiful property, has great staff, and a great location.
MARY JANE
Stayed 1 night in Dec 2023
Response from Steve Sasso on 2 Mar,2024
Warm greetings from all of us at Hyatt Regency, City of Dreams Manila.What a delight to read about your recent stay with us! We are happy to note that your stay has been excellent. Our associates will be happy that their efforts at providing quality service did not go unnoticed.Thank you very much for your kinds words, and we hope to welcome you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
The Hyatt was a wonderfully comfortable stay after traveling all over the Philippines. We loved the room, the space and the hospitality. Overall, it was a great stay.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Steve Sasso on 2 Mar,2024
Warm greetings from HYATT City of Dreams Manila!We are very much delighted to hear that you had a great time during your most recent stay with us. Thank you for your commendations regarding the hotel room and our associates. Your positive feedback will help us improve our product and services and eventually even exceed the level of hospitality that Hyatt hotels worldwide are known for.We are definitely looking forward to welcoming you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
4/10 Poor
Romil
Business traveller
4 Jan,2024
Disliked: Staff & service
This is not a 5 or a 4 star hotel. More like a 3 star hotel.
Romil
Stayed 3 nights in Dec 2023
Response from Steve Sasso on 2 Mar,2024
Warm greetings from Hyatt Regency, City of Dreams Manila!We sincerely apologize for the recent experience you encountered during your stay. We hope to get more information through our Guest Satisfaction Survey. Please feel free to communicate to us on that channel so we can take necessary actions.We hope that you will give us another opportunity to be of service to you.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams