Does Kuukum Tulum Hotel have a pool?

Yes, this property has an outdoor pool.

Is Kuukum Tulum Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kuukum Tulum Hotel?

Self-parking is free at this property.

What time is check-in at Kuukum Tulum Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kuukum Tulum Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is Kuukum Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mile (2 km) of Dos Aguas Park and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 miles (5 km).

Reviews, Deals & Photos 2025

10/10 Excellent

Mathieu

14 Dec, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the vacation was perfect and the staff were very nice. the rooftop pools are incredible.

Stayed 1 night in Sep 2023

10/10 Excellent

Harvey

10 Jul, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is absolutely beautiful and the staff is extremely friendly and helpful. Lots of restaurants within walking distance

Stayed 4 nights in Jul 2022

8/10 Good

juan

26 May, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.

Stayed 2 nights in May 2024

10/10 Excellent

Steven

20 Jul, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel and very kind staff. Definitely worth getting the luxury apartment with rooftop private pool!

Stayed 8 nights in Jul 2022

8/10 Good

Tamarra

17 Jan, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.

Stayed 4 nights in Jan 2024

10/10 Excellent

?

1 Dec, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!

2/10 Terrible

Shawn

5 Feb, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 star hotel!? Maybe in a concentration camp!

This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.

Stayed 1 night in Feb 2024

8/10 Good

Laarni

8 Apr, 2024

Liked: Staff & service

The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!

Stayed 7 nights in Mar 2024

10/10 Excellent

shakeira

20 Jul, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem !!!!

What An amazing time my boyfriend and i had at Kuukum Tulum Blanca was a breath of fresh air with her inviting presence I truly felt like home away from home the rooms were immaculate, spacious ,clean and stocked the premises is vibrant soothing and calming and all facilities (ie pools, restrooms gym etc) were in proper working condition food on the property is literally to die for what a fully immersive experience this was 5 starts don’t think just book

Stayed 3 nights in Jul 2022

2/10 Terrible

ANGIE

7 Jul, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.

Stayed 4 nights in Jul 2024

4/10 Poor

Agnieszka

29 Dec, 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel

Stayed 8 nights in Dec 2023

2/10 Terrible

Melinda

1 Jan, 2023

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!

6/10 Okay

Jamie

22 Feb, 2023

Disliked: Amenities

Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.

Stayed 11 nights in Feb 2023

2/10 Terrible

Sherwin

22 Feb, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

10/10 Excellent

Jade

2 Jun, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All round winner

I absolutely loved this place, the apartment I had was beautiful, and all of the staff were really helpful and friendly. Fantastic English speaking on reception which I’m embarrassed to say I needed. Roof top pool was fab and I used it a lot. The area is nice, 5 min walk to a few lovely restaurants and a small supermarket, 15 min walk to the start of the strip going up into Tulum town. I’m a lone female but felt safe walking around even after dark although I would advise having a torch to hand to walk back as the road is still being developed so no street lights yet. The beach is about 4 miles so I hired a bike from the hotel to get there but they can organise a taxi for about 200$mx. I stayed for 2 weeks, and could of easily extended my stay, I may even go back on my return route to Cancun. WiFi was strong and it also has a small gym which I use most days with basic but decent equipment. The kitchen in my apartment had basic utensils, pans and crockery but it was more than adequate to cook a meal and prepare breakfast. I only ate at the restaurant once, and the food was fab. There is a lot of construction happening around the hotel but it’s happening everywhere in that area at the moment and to be honest when I was inside I didn’t hear it at all. The staff are what make this place the best though.

Stayed 14 nights in May 2022

2/10 Terrible

Richard

30 Jan, 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Would not book again

It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.

Stayed 4 nights in Jan 2023

2/10 Terrible

Danilo

10 Jan, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

2 Jun, 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in May 2024

8/10 Good

ARTURO

9 May, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo bien

Stayed 2 nights in May 2024

2/10 Terrible

Tanya

28 Apr, 2024

Stayed 2 nights in Apr 2024

8/10 Good

David

28 Apr, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2024

2/10 Terrible

Paola

26 Apr, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service horrible et chambre sale

Piscine hors service et nous n’avons pas été prévenu. La chambre était affreusement sale! Les draps n’avaient pas été changés : tache de sang et présence de crotte de nez. Les serviettes étaient jaune. Problème signalé mais le personnel n’est pas réactif. Un homme a l’accueil est particulièrement impoli, ne dit pas bonjour, parle à peine et ne renseigne pas les clients, on a l’impression de l’embêter ! 4 chaises alors que le logement est prévu pour 6. Pas de ligne de lit pour la canapé lit (qui est d’ailleurs deguelasse et plein de cheveux). Nous avons dû quitter l’hôtel après deux jours et sommes parti ailleurs. On nous a promis un remboursement et nous l’attendons toujours… l’hôtel ne donne plus de nouvelles!

Stayed 5 nights in Apr 2024

2/10 Terrible

Nicte-ha

19 Apr, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesima experiencia y servicio. Hotel inseguro

Pesimo servicio. Al llegar no habia nadie en recepción solo el señor de vigilancia que parecia estar en estado inconveniente, con trabajo podia hablar y no sabia absolutamente nada, a el solo le dejaron la llave y la habitacion que me entregaron no era la que yo pague. Estaba sucia, la alberca un estanque de agua puerca y bolsas de basura en la habitación. Las instalaciones sucias y lo peor nadie que pudiera ayudar ni resolver. Pesimo servicio y hoteles.com nos ayudo a buscar otro alojamiento. Imposible qiedarse ahi con total inseguridad y nadie qie se hiciera carrgo. No lo recomiendo para nada.

Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

17 Apr, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

6/10 Okay

Takima

10 Apr, 2024

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Stayed 4 nights in Apr 2024

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Kuukum Tulum Hotel Reviews

Reviews

Good

8.0/10

8.4/10

7.6/10

8.0/10

8.4/10

Reviews

10/10 Excellent

Mathieu

Mathieu

10/10 Excellent

Harvey

Harvey

8/10 Good

juan

juan

10/10 Excellent