Westminster Hotels from S$76

"The place is a dump. My friend forgot his shoes in our room. We called to have them hold them for us so we could come back and get them and they"

"Apparently a staff member called out for work. I'm assuming it was the person in charge who kept complaining to any employee within earshot about this person calling out. Offended she had blocked her call. This person obviously needed the day off for personal reasons and did not want to take your call harrassing her to come in anyway. And as a guest, I definitely didn't need to hear about the situation through my entire breakfast. Unprofessional."

"Don't waste your money staying here! We ended up at another hotel because of the lack of help and the horrible room. The toilet felt like the height of one in a pre-school and the climate control of the room was terrible. The bathroom was very small and not very friendly to use. The sound of the traffic was not good either. Could not reach any staff to discuss our concerns had to send an email to get answered 2 days later. Lock to main house door was supposed to be kept locked and was not. Hot tub was also out of order and was not told until the day before arrival. Again don't waste your time with these people, go somewhere else!"

"This property reeks of cigarette smoke. We have allergies. I called Expedia to see what to do. Expedia called the hotel. Then the front desk called me to yell at me about going behind their back. I was like what are you going to do? Offer me an air freshener. Cool, more irritation of my nose. After telling me I could leave and that they would approve a refund, management then turned around and denied the refund to Expedia. Disgusting."

"Stayed 2 nights --- NO HOUSEKEEPING or FRESH TOWELS FRONT DESK STAFF WAS MORE INTERESTED IN HIS CELL PHONE THAN CHECKING IN/OUT THE GUESTS!!!!!!!!!!"

"Pleasant staff. Clean rooms. Great breakfast. Walking distance to downtown attractions. Grateful that the Inn sold stamps for my postcards and mailed them out! Definitely going to rebook."

"Everything was excellent . Only suggestion for improvement would be to have a higher commode seat."

"Everything was perfect and efficient "

"Fantastic staff (housekeeping, front desk, and conference/banquet workers). Exceptionally kind and helpful in every way. Wish there were a few more coffee/tea options in the room or quick, easy coffee options in the lobby without needing to go through breakfast purchase options,etc. A business center for printing would’ve been amazing but front desk staff was able to help and went out of their way for me. I’m not usually a “chain hotel” fan, but the bed, pillows, quiet atmosphere, and staff has made me a DoubleTree fan if other locations are this clean and well-staffed."