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Hotel Casa del Rio

3.0 star property
Hotel in Santa Isabel Cholula with 4 outdoor pools and full-service spa

Choose dates to view prices

Photo gallery for Hotel Casa del Rio

Front of property
Indoor pool, 4 outdoor pools, open open 24 hours a day, pool umbrellas
Free WiFi
Lobby sitting area
Shower, free toiletries, towels

Reviews

3.0 out of 10

Popular amenities

  • Spa
  • Bar
  • Room service
  • Breakfast included
  • Pool
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Family Double Room

Free WiFi

Family Double Room

Highlights

Flat-screen TV
Private bathroom
Cable channels
Daily housekeeping
In-room massage
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Double Bed

Free WiFi

Double Room, 1 Double Bed

Highlights

Flat-screen TV
Private bathroom
Cable channels
Daily housekeeping
In-room massage
  • River view
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Carretera Federal Puebla- Atlixco, Km 22.5, Santa Isabel Cholula, PUE, 74200

Getting around

  • Puebla–Cholula Tourist Train Terminal - 43 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 52 min drive

About this property

Hotel Casa del Rio

Property highlights
Take advantage of free English breakfast, a free food/drink shopping service and a terrace at Hotel Casa del Rio. Indulge in a body treatment, a deep-tissue massage and a manicure/pedicure at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a bar.
You'll also enjoy perks such as:
  • 4 outdoor pools and an indoor pool, with a lazy river and pool umbrellas
  • A round-trip airport shuttle (surcharge), access to a nearby indoor pool and meeting rooms
  • Tour/ticket information, barbecues and concierge services
  • Luggage storage, a 24-hour front desk and coffee/tea in reception
Room features
All guest rooms at Hotel Casa del Rio include comforts, such as 24-hour room service, as well as
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • 4 outdoor pools
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Lazy river
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Indoor pool
  • Lazy river
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have any lifts
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Casa Rio Santa Isabel Cholula
Casa Rio Santa Isabel Cholula
Hotel Casa del Rio Hotel
Hotel Casa del Rio Santa Isabel Cholula
Hotel Casa del Rio Hotel Santa Isabel Cholula

Frequently asked questions

Does Hotel Casa del Rio have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool. Pool access is available 24 hours a day.

Is Hotel Casa del Rio pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet.

How much is parking at Hotel Casa del Rio?

There is free parking nearby.

What time is check-in at Hotel Casa del Rio?

Check-in begins at noon. Late check-in is available during limited hours.

What time is check-out at Hotel Casa del Rio?

Checkout is at 11:00 AM.

Does Hotel Casa del Rio provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Casa del Rio located?

Situated in Santa Isabel Cholula, this spa hotel is within 9 miles (15 km) of Templo San Francisco Acatepec, Exconvento de Calpan and Church of Santa María Tonantzintla. Loro Puebla Zoo and Francisco Pelaez Ethnobotanical Garden are also within 9 miles (15 km).

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Hotel Casa del Rio Reviews

Reviews

3.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 3 out of 4 reviews

3.4/10

Cleanliness

4.0/10

Staff & service

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

GILBERTO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MALISIMO...NI SIQUIERA ME QUEDE...LLEGAMOS Y EL BAÑO ESTABA COMPLETAMENTE SUCIO...EL EXCUSADO Y BOTE DE BASURA CON VOMITO...RECOMIENDO NO ANUNCIARLO EN SU SITIO PORQUE SE DESPRESTIGIAN...INCLUSO PAGUE Y NO ME HAN ENVIADO MI FACTURA
Stayed 1 night in Jan 2019

2/10 Terrible

Tania

Llegamos al hotel y no habían habitación para quedarnos Nos comentaron que no tenían buena comunicación con ustedes y no había disponibilidad
Stayed 1 night in Dec 2018

6/10 Okay

Fernando

En un principio me dijeron que no les había llegado mi reservación y después me acomodaron en una habitación donde las instalaciones ya están muy antiguas
Stayed 1 night in Dec 2018

2/10 Terrible

Azalea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésima opción

El hotel está muy descuidado, tiene humedad en todos lados, las habitaciones están sucias, son sombrías, húmedas y frías. El baño fatal y las camas ni se diga, cobijas viejas y almohadas deformadas. Parece Hotel Transilvania
Stayed 1 night in Dec 2018