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El Secreto Hotel Bacalar - Todo Incluido

3.5 star property
Hotel with free parking, in the vicinity of Laguna Bacalar Ecological Park

Choose dates to view prices

Photo gallery for El Secreto Hotel Bacalar - Todo Incluido

Front of property
Terrace/patio
Exterior
Premium bedding, down duvets, individually decorated
Couples’ dining

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • All-inclusive
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, Terrace, Garden View

Premium bedding, down duvets, individually decorated

Superior Room, Terrace, Garden View

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Down duvet
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony, Lagoon View

Premium bedding, down duvets, individually decorated

Family Room, Balcony, Lagoon View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Down duvet
Premium bedding
Free bottled water
  • 28 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Comfort Room, Garden View

Premium bedding, down duvets, individually decorated

Comfort Room, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Down duvet
Premium bedding
Free bottled water
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, Terrace, Lagoon View

Premium bedding, down duvets, individually decorated

Panoramic Room, Terrace, Lagoon View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Down duvet
Premium bedding
Free bottled water
  • 31 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, Terrace, Lagoon View

Premium bedding, down duvets, individually decorated

Grand Room, Terrace, Lagoon View

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Down duvet
Premium bedding
Free bottled water
Cable channels
  • 31 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed
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About the area

Map
Tinto Mz. 243, Xul-Ha, QROO, 77930

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 28 min drive

About this property

El Secreto Hotel Bacalar - Todo Incluido

Hotel near Laguna Bacalar Ecological Park
A terrace, a garden and a restaurant are just a few of the amenities provided at El Secreto Hotel Bacalar - Todo Incluido. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Tour/ticket information and a 24-hour front desk
Room features
All rooms are individually furnished, and boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
More conveniences in all rooms include:
  • Showers and free toiletries
  • 26-inch TVs with cable channels
  • Daily housekeeping and desks

All-inclusive details

All-inclusive room rates at El Secreto Hotel Bacalar - Todo Incluido are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 26-inch TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 16.67 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 0.98 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 16.67 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Property is also known as

El Secreto Hotel Bacalar
Secreto Bacalar Todo Incluido
El Secreto Hotel Bacalar - Todo Incluido Hotel
El Secreto Hotel Bacalar - Todo Incluido Xul-Ha
Secreto Hotel Bacalar Vista a Laguna All Inclusive
El Secreto Hotel Bacalar - Todo Incluido Hotel Xul-Ha

Frequently asked questions

Is El Secreto Hotel Bacalar - Todo Incluido pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 16.67 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at El Secreto Hotel Bacalar - Todo Incluido?

Self-parking is free at this property.

What time is check-in at El Secreto Hotel Bacalar - Todo Incluido?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at El Secreto Hotel Bacalar - Todo Incluido?

Checkout is at noon.

Are there all-inclusive benefits at El Secreto Hotel Bacalar - Todo Incluido?

Some rate plans available at this property are all-inclusive.

Where is El Secreto Hotel Bacalar - Todo Incluido located?

Situated in Xul-Ha, this hotel is 12.2 mi (19.7 km) from Laguna Bacalar Ecological Park.

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El Secreto Hotel Bacalar - Todo Incluido Reviews

Reviews

6.8
Rating 10 - Excellent. 13 out of 27 reviews
Rating 8 - Good. 2 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 8 out of 27 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, the food was good, and everyone was kind.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Feb 2023

10/10 Excellent

Yvette G

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice, welcoming, and hospitable! All the gentlemen and ladies working there are extra helpful and courteous, they really made our stay that much more enjoyable. The food was delicious, all hand made ro order. The hotel is in a perfect spot at the bottom of Bacalar Lagoon, not too far from the city or the Chetumal airport. It's peaceful and clean!
Stayed 4 nights in Jul 2023

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing place!

Excellent! Very quiet place with lagoon, friendly and helful staff, padle board and kayak service, breakfast included, restaurant, close to Bacalar town, free inside parking. Special thanks to Esteban; there was an incident with booking one of our rooms, they worked out to gave us the refund in meals credit 👍
Stayed 1 night in Dec 2022

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rally like the property I fell like I was home. The only thing I will add more sighs how to get there
Stayed 1 night in Jun 2022

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
The name is misleading- it suggests you are staying in Bacalar, when in fact you are quite far away! Staff was very helpful but the apartments need a lot of work. Mold and mildew was rampant! Restaurant is overpriced!

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were informed by the property that our reservation was canceled. I am extremely upset and annoyed. We weren’t informed by Expedia about this “cancellation”.
Stayed 1 night in Dec 2023

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok but it was one of our one month travelling more expensive hotel we get and it was not the best batheroom doen t have hot water little musty some differente way in the shower clean but not great not easy swimming not really nice to go apperciate in the lagune best to go to bacalar the breakfast included is cheap but good ok but the less it s just near a big electric station who s make an noise all night and like the place are incredible nice view lake three is beautiful sure quiet you here at miles away this noise
Stayed 1 night in Oct 2022

2/10 Terrible

Ricki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is possible that I have been to a worse hotel than el Secreto in my 49 years of professional flying, but if so, I cannot remember it. First of all, the hotels advertisement online is a total misrepresentation. A fabrication. Simply a lie. It is not an all inclusive hotel. It is a very dirty and unsanitary hovel. My bathroom was covered in mold and mildew. No hot water in the sink. No soap. No clothes iron. Toilet would not flush. Unreliable internet. My room had an insect infestation and I was bitten several times during the night. No television. Howling cats roam the halls at night.The “kitchen” is a converted metal oceangoing container set outside in the side yard. On the way to the kitchen you will negotiate dog vomit on the steps and then starving dogs around and inside the container/kitchen. Food was cold and poor quality. I suffered nausea and diarrhea. Trash is piled in areas within 200 feet of el Secreto. Rats and other rodents infest the garbage dumps. I have PHOTOS. HAPPY TO SHARE. I was scheduled for a four night stay on my business trip. I complained to the manager the first morning. He promised a refund the full amount for the remaining three nights. As of this writing, and after several attempts to contact the manager, I have received no refund.
Stayed 4 nights in Dec 2023

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities

Pésimo de lo horrible más feo

No hubo quien recibiera en 30 minutos. Nos cobraron de más No fue todo incluido Nos querían cobrar aparte el IVA No hubo agua caliente El baño está en MUY mal estado Quise cancelar pero no había manera
Stayed 1 night in Jan 2024

2/10 Terrible

Ignacio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Patricia

Disliked: Amenities
La gente que hospedan es muy ruidosa y no hay nadie que cuide o ponga orden, no tienen suficiente personal, no hay bebidas, contraté todo incluido y no hay ese servicio, solo desayuno pero a partir de las 7:30 am
Stayed 1 night in Nov 2023

2/10 Terrible

MARIA

Stayed 2 nights in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto
Stayed 1 night in Feb 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Bien ,solo un tema Lo venden como destino : Bacalar y no lo es Fuera de eso todo bien
Stayed 2 nights in Jan 2023

8/10 Good

Ana

2/10 Terrible

Christian

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Emilio

Stayed 2 nights in Nov 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la ubicación del hotel, un lugar muy íntimo y frente al lago le da un toque especial. El personal es muy atento.
Stayed 2 nights in Nov 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Heriberto

No conocimos el hotel

No pudimos dar con el hotel, las calles son brecha, sin alumbrado, la comunicación con el hotel por teléfono no era clara, NO pudimos dar con la entrada al hotel
Stayed 2 nights in Oct 2022

2/10 Terrible

Linda

Stayed 2 nights in Oct 2022

4/10 Poor

elias

Stayed 1 night in Aug 2022

10/10 Excellent

Melchor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022