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Pinecrest Townhomes

2.0 star property
Hotel with free parking, near Dolly Parton's Stampede Dinner Attraction

Choose dates to view prices

Photo gallery for Pinecrest Townhomes

Terrace/patio
In-room dining
Iron/ironing board, free WiFi, bed sheets
Exterior
Private kitchen
Pinecrest Townhomes offers a tranquil setting minutes from Dollywood's excitement. Guests can wander garden paths or relax in outdoor seating areas while staying connected with free in-room WiFi. The property balances natural surroundings with modern comforts.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Laundry
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

View all photos for Family Townhome

Living area

Family Townhome

8.8 out of 10
Excellent
(22 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Free cots/infant beds
Kitchen
  • 111 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed
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About the area

Map
3729 Plaza Way, Pigeon Forge, TN, 37863

Getting around

  • Alcoa - Knoxville Airport (TYS) - 58 min drive

About this property

Pinecrest Townhomes

Hotel near Dolly Parton's Stampede Dinner Attraction
A short walk from Dollywood, Pinecrest Townhomes provides a garden, laundry facilities and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Gas grills, outdoor furniture and luggage storage
Room features
All guest rooms at Pinecrest Townhomes offer comforts, such as fireplaces and furnished balconies, as well as thoughtful touches, such as air conditioning and separate sitting areas.
Extra amenities include:
  • Shower/bath combinations, free toiletries and hairdryers
  • 52-inch TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laundry detergent
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, private entrance

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Is Pinecrest Townhomes pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Pinecrest Townhomes?

Self-parking is free at this property.

What time is check-in at Pinecrest Townhomes?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Pinecrest Townhomes?

Checkout is at 10:00 AM.

Where is Pinecrest Townhomes located?

Situated in the mountains, this hotel is 0.9 mi (1.4 km) from Gatlinburg Municipal Golf Course and within 3 miles (5 km) of Island at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction. LeConte Center at Pigeon Forge is 2.1 mi (3.3 km) away.

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Pinecrest Townhomes Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 67 reviews
Rating 8 - Good. 20 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 3 out of 67 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janay

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and close by to strip and Dollywood
Stayed 3 nights in May 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay so much..it was in a quiet cozy area...we could take beautiful pictures... We will come again soon...thank you so much for having us.. everything was with minutes away from the townhouses...❤️
Stayed 2 nights in Aug 2022

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Dishes, bedding, washer and dryer, dishwasher…..all super clean and made our stay even better. Fridge was super cold, great for everything. Will be back!
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and very pretty . Decorated really nice . The mattresses could be updated because you can really feel the springs and her our backs but for the price and everything that it has I’m not gonna complain ! Can’t beat it and my family will definitely be back again probably every other weekend now ! Thanks for being so nice !
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice play good price internet not working and.no tvs was only bad part
Stayed 2 nights in Dec 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great location! Didn’t like having to fill out extra paperwork after booking online with Expedia! Never had to do that before. It was very inconvenient!
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Townhouse was nice, roomy. Has issues with getting in, given wrong code, no office on site so had to keep calling. Had 5 people staying and only had 4 towels for a 3 day stay. Various small issues, but overall was an enjoyable stay for our family get together.
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the property very much, it was clean, and quiet. We had no problems at all. We did have a little difficulty with the deadbolt and keypad situation. That wasn't really something that was discussed in our itinerary email and so I had to speak with a representative several times about how to open and close the door just because everything is basically digital/code kind of thing not a physical like card key or door key. But all in all very nice we will be staying there again.
Stayed 2 nights in May 2023

4/10 Poor

Alyssa

Disliked: Cleanliness, property conditions & facilities
This property is in a great location to Dollywood and Pigeon Forge. A heads up that they units are very old. Wallpaper in bathrooms are crumbling which give the appearance that the units are not well maintained. The mattresses are decades old as well. You are required to help clean on your way (start load of towels, strip beds and take out trash) out so take that into account. All pictures on website are taken with a filter and do not give accurate representation.
Stayed 2 nights in Apr 2023

8/10 Good

Kara

Liked: Cleanliness, staff & service, room comfort
Overall no issues, here is a little feedback. The layout was great for a group. The shower heads in the bathroom were too low for us to stand under and we were all under 5’6”. The door was very difficult to lock from the outside. Maintenance people walked in twice while we were there without knocking which seemed odd. The cleaning crew for another unit parked in our designated spot so we wound up having to park elsewhere and then come back to move the car since we were in another unit’s spot.
Stayed 3 nights in Nov 2022

6/10 Okay

Michael

Stay at pinecrest

The place was not So bad itself just a bit dated . They had some Amenities listed that were not working. The indoor pool was one of the huge reasons we chose this place over another . Unfortunately it was ice cold. Also the hot Tub was not working/ in service. Both were huge disappointments . The outside had a nice patio area with a grill but had to use other resources to get it to work to cook. It wasn’t a bad start though. It is located very close to everything. The price wasn’t too bad either . Hopefully next time the pool will be functional.
Stayed 3 nights in Oct 2022

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thus unit was filthy, AC unit was broken and leaked out causing soaking wet carpets. They tried cleaning it up with towels but for our entire stay they were wet and smelled! The carpets had big holes, and NEVER in all our years of travel have we ever encountered such awful mattresses! The onsite managers tried but only made it worse. The owners basically told us..oh well! Steer clear of these properties that haven’t seen a good cleaning since the 1970’s!!
Holes in carpet hidden with a cheap dirty rug
Bugs
Soaked carpet
Broken garbage door
Stayed 2 nights in Sep 2022

6/10 Okay

Katrisha

Disliked: Property conditions & facilities
Our first room, the air conditioner broke in the night (upper 90 to 100 degree heat days) so we had to get a fan for the dog while we were out. They came and said they could move us to a different room at 1 in the afternoon. This took a little more than an hour in complete heat of the day. Emailed that we could have a late checkout and then backtracked. Nothing done for inconvenience. Staff at location was great. Backoffice, not so much. Only one parking spot per apartment and its tight parking. Hot tub was out of order. Good points...we never heard our neighbors. Very good sound proof walls between units
Stayed 2 nights in Jul 2023

6/10 Okay

Charles

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s in a nice location with an okay view. I never leave reviews and definitely don’t want to leave a poor review for anyone but the townhome is in severe need of a makeover/Upgrade. There is Mix matched paint, outdated locks on the back door that was hard to work and get to stay locked. Wall paper peeling, beds were hard and very uncomfortable, carpet was dirty and stained, one mattress missing bed bug cover. Ceiling fan in king room very noisy and wobbly If renovated and upgraded this would be a great spot.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Dated, but convenient and clean.

Size was nice with good layout. Some easy updates would be appreciated. Didn't have internet for half of our stay and we had some issues locking the back door, but they were very nice when we called and addressed the issues quickly. Mattresses were old but mine was comfortable. Depends on what kind of back issues you have whether you will like or not. Bring your own shampoo/conditioner and soap if you will be there more than a day. Location is great. Unit was clean.
Stayed 4 nights in Nov 2024

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and convenient for Dollywood. A little spartan but can't beat it for the price. Recommended!
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dated but spacious and comfortable!

Our townhome was quite spacious for our family of 4. Each bedroom had an en suite bathroom in addition to the half bath downstairs. If you can handle the dated appliances and decor, you'll enjoy your stay. My husband did have to reconnect two stove burners, but when we experienced a leak running the washing machine, we got an immediate response on the phone. We would return.
Stayed 3 nights in Jun 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pigeon Forge 2024

The stay was very comfortable and pleasant. The townhouse was clean and accommodating. The location was very convenient to everything (Dollywood, Pigeon Forge Island and more). It is a fun place for the whole family!
Stayed 4 nights in Jun 2024

10/10 Excellent

MK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will definitely be back.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Christmas 2023

We decided to do our family Christmas in the mtns and chose Pinecrest because it was convenient to town and very convenient to Dollywood. Our unit was very clean, had everything we needed, and beautiful views of the mtns and town. Beds were a little hard but I prefer a softer mattress. Overall we loved it and will be back for sure!!
Stayed 2 nights in Dec 2023

8/10 Good

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 bedroom (beds upstairs) condo with 2 full bathrooms and a half bathroom. Had a king and 2 doubles which was nice. Washer dryer was great. Full size refrigerator with icemaker. Dishwasher. Dining table had 2 chairs and 2 benches. View is mountaintop. Has back porch with rails. Fireplace that we didn’t use. 2 full sofa beds. Needs updated but was clean, a few areas of peeling wallpaper and linoleum. Parking across from front door and 8 gradual stairs from hillside to get to car. The entry keypad didn’t work very well and had to call in to replace batteries twice in a week. Lockbox was convenient and the customer service by telephone was excellent. The road to get there is paved but narrow and no guard rails for imminent drop off the mountaintop. We really appreciated it and even though it wasn’t absolutely beautiful or perfect, we felt relatively safe but would suggest a foam gasket for the back door to keep out the cold (1/2 inch gap) and another lock from the inside. Also suggest a better and more secure safety 2nd lock for the front door since there’s only a thin safety chain now and the keypad gave us so much trouble. Had a vacuum so we were able to keep the commercial grade carpet clean as needed. Convenient to downtown Pigeon Forge and Dollywood - just a few minutes away but too far to walk.
Stayed 5 nights in Nov 2023

8/10 Good

crystal

Liked: Cleanliness, staff & service, room comfort

Gatlinburg parade 2023

Love the location a little outdated but will stay again
Stayed 3 nights in Nov 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, except for the crappy neighbors lol but that’s a chance ya take when you stay in Townhouses!! Place was very clean and nice!!
Stayed 3 nights in Sep 2023

8/10 Good

George

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Nice townhouse for families..good rates

Pros .Great location, comfy beds, clean linens, parking right by unit, decent kitchen and nice family size table for dinner and game play..Cons..def needs updating carpet/vinyl/showerheads/hot tub was down (really booked accordingly for a knee issue) ..little money reinvested and this place will be 5 star!! Either way we will definitely be back.
Stayed 3 nights in Nov 2023

6/10 Okay

Randy

Clean, great drive, bad things tv cords over the fireplace wouldn't stay in place blocks the bathroom.
Stayed 3 nights in Oct 2023