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Reviews of Batam Marriott Hotel Harbour Bay

5 out of 5
Batam Marriott Hotel Harbour Bay
Harbour Bay Downtown, Jalan Duyung, Kel Sungai Jodoh, Kec Batu Ampar, Batam, Batam Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 51 reviews" "
Rating 8 - Good. 7 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Raymond

Business traveller
I don't like.
Stayed 1 night in Apr 2024

10/10 Excellent

Jingxuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service are great. Rooms are big and clean. Will stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bryan

Stayed 2 nights in Dec 2023

10/10 Excellent

Huang Zi

Stayed 1 night in Dec 2023

4/10 Poor

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
How can this be a 5 star hotel? Overpriced as well. No dressing table, poor room design, seaview blocked by plants and trees. $22sgd breakfast buffet is so average. Poor receptionist service. The bed is hard and uncomfortable. Noisy surroundings as well.....
Stayed 3 nights in Dec 2023

10/10 Excellent

Hajjar

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was nothing not to like about my stay! it was accessible to harbour bay mall and there was a night market right outside the hotel. pool was nicely shaded in some areas and breakfast has got a good spread. service was prompt and excellent, they helped us with our luggages upon arrival as well as when we checked out!
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff. Convenient to ferry terminal but not to main shopping area
Stayed 2 nights in Nov 2023

10/10 Excellent

PEIR YONG

Stayed 2 nights in Nov 2023

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 편하고 즐거운 시간을 보냈습니다.
직원분들이 매우 친절하고, 호텔 컨디션도 좋습니다. 하버베이 페리 터미널과 가까워 이동 역시 편리합니다.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Amenities
The Batam Marriott Hotel was amazing from the staff, breakfast, cleanliness, the room and especially the view to the sea.
Stayed 1 night in Sep 2023

10/10 Excellent

Kam Foong

Stayed 1 night in Sep 2023

10/10 Excellent

Kaijun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very thoughtful and kind in creating a memorable experience for a special occasion. Really appreciate the genuine service and efforts! The hotel is well located next to the harbour and the room was comfort! Special thanks to Rahmat, Tiffany, Mez and the rest of the staff! Will return again! :)
Stayed 1 night in Aug 2023
Response from Valerie on 6 Sept,2023
Dear Kaijun,Thank you for your positive feedbackWe are glad to hear that you had memorable experience with usIt was our pleasure to deliver wonderful service to youWe are looking forward to welcoming you back again soonBest Regards,Valerie Patricia

10/10 Excellent

Tow Choon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All hotel staff are very friendly and helpful. We enjoyed the stay a lot.
Stayed 2 nights in Jul 2023
Response from Valerie on 23 Aug,2023
Dear Tow Choon,Thank you for your kind review. We are looking forward to welcoming you backRegards,Valerie Patricia

10/10 Excellent

Najeeb

Stayed 1 night in Jul 2023
Response from Valerie on 23 Aug,2023
Dear Najeeb,Thank you for your reviewRegards,Valerie Patricia

10/10 Excellent

Emma, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs at Marriott Batam is spot on. They will make you smile all day. Skill full, knowledgeable and always happy and ready to help! Kudos to the Marriott Batam staff — wonderful people, wonderful country!
Stayed 2 nights in Jun 2023
Response from Valerie Patricia on 25 Jul,2023
Dear Emma,Thank you for your kind reviews. It was our pleasure to gave you a wonderful experienceWe hope to welcoming back you again in the near futureRegards,Valerie Patricia

10/10 Excellent

Eugene, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious hotel situated just directly above the ferry terminal (Harbour Front). The hotel is closed to many eateries, massage parlours and shops. Staff were very welcoming and friendly. The lounge and cafe are beautifully decorated. Hotel rooms are huge and spacious. Had a wonderful time! Will be back!
Stayed 1 night in Jun 2023
Response from Valerie Patrica on 25 Jul,2023
Dear Eugene,Thank you for your positive reviews. We are glad that you had a wonderful stay with usWe are looking forward to welcoming back you soonRegards,Valerie Patricia

10/10 Excellent

Yan lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs stationed at the lobby and the 11 floor club house are amazing. Even the chauffeurs and housekeepers are well trained and polite. My only qualms are the f&b staffs on level 2. We were having dinner there and there is this f&b staff which keeps placing menu on top of my utensils which is so unhygienic. He could not speak English either. I think he could sense I was unhappy and he bought out another kitchen staff and tog they stood in one corner and eye balled us while we were eating. That was so unacceptable.
Stayed 2 nights in Jun 2023
Response from Valerie Patricia on 25 Jul,2023
Dear Yan Lin,Thank you for kind reviews. We regret to hear that you received unpleasant experience in our restaurantWe hope to serve you again in the near future and give you the different experienceRegards,Valerie Patricia

6/10 Okay

Peng Wah

Stayed 1 night in Jun 2023

8/10 Good

koh

Liked: Cleanliness, staff & service, property conditions & facilities
I’m puzzled as to the beds provided for 3 adults ( 2 single bed ) is not big enough . Should be a king size and a single bed
Stayed 1 night in Jun 2023
Response from Valerie Patricia on 25 Jul,2023
Dear Koh,Thank you for your reviews and feedback. We regret to hear your experienceAll the rooms right now only available in king or twin bedWe hope to greet and meet you again in the near futureRegards,Valerie Patricia

10/10 Excellent

Yin Peng

Liked: Cleanliness, staff & service
It is a nice and comfortable stay at Marriott Hotel. Staff were warm and courteous. Will definitely come back for the next holiday.
Stayed 2 nights in Jun 2023
Response from Valerie Patricia on 25 Jul,2023
Dear Yin Peng,Thank you for your positive reviews. It is a pleasure for us to give you warm and courteous serviceWe are looking forward to welcoming you back soon in our homeRegards,Valerie Patricia

10/10 Excellent

Wai Choong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Osamu

Disliked: Staff & service, room comfort
Reception lady offered to change to sea view room when I checked in but it is chargeable. So I rejected. Room is no bath tab and not so big. No good impression for my first time stay there with my wife.
Stayed 2 nights in May 2023

10/10 Excellent

Kym

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy one nite stay at Marriott hotel; spa at Aska ; seafood restaurants and pubs nearby 😊👍
Stayed 1 night in May 2023

6/10 Okay

Nicolette

Liked: Staff & service, room comfort
Counter staff (Jessica) was friendly and accommodating in terms of the timings for checking in & out. This is really helpful as I had been working till quite late day before the staycation. Being able to rest a bit early in the room upon check-in boosts my energy to ‘shop’ better after the rest. Felt not comfortable upon seeing the in-room slippers as they appeared ‘not cleaned enough’. I just chose the pair that seemed better to put on. Same thing goes to the bath towel which was hung onto the metal railing that we used to hang our clothes during the bath. Another piece was folded properly and placed inside the basin area. The cleanliness of the bath towels could have been made better. Good to see that there is ‘two compartments’ within the trash basket, as I could separate and throw the rubbish accordingly. This applies to the 4 bottles of mineral water that was placed inside the room. A friendly touch by the hotel to place 2 small containers of cookies act as my night snacks. Taste good as well. There is quite a variety of choices given on the breakfast buffet. Hope that the condition of the food varieties could be done in the way that the food choices could have been ‘heated’ more. It would be nice if hotel guests could take up the seats at other ares of the hotel instead of just the ‘seats’ next to the checking-in counters
Stayed 1 night in Apr 2023

10/10 Excellent

HUITING ANGELINE

Stayed 2 nights in Mar 2023

10/10 Excellent

Sarinah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Wonderful service by DM Faruk from Reception team. The after service after my items were left in the room after we checked out was attended quickly. He apologise profusely. They have a great team in F&B too. All the staff were full of mannerisms. Best stay! Marriott consistently gave the best!
Stayed 1 night in Feb 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service and Facilities!
The stay there is amazing. The people there are very high energy and very helpful. They are very enthusiastic in the things they do, and on learning that it is my wife’s birthday, they planned several little surprises for her. Rahmat is extremely helpful, and execute his work with pride. Well done team to make our stay memorable!
Stayed 1 night in Feb 2023

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Deluxe room is big enough to accommodate a family of 4. Room is clean. Buffet breakfast spread is not too bad but I feel that they can improve more on their international spread.

10/10 Excellent

Kishinchand

Stayed 1 night in Dec 2022

10/10 Excellent

VIVEKANANDAN

Liked: Staff & service, amenities, property conditions & facilities
Just above the ferry terminal, also inside harbour bay which is one of the secured places. But felt a bit expensive.

8/10 Good

Shuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Yuen Siong

Stayed 2 nights in Aug 2022

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Ben

Liked: Cleanliness, property conditions & facilities
Overpriced, rooms not managed expect 2 single beds
Booked a queen bed got 2 king singles or very very small double beds not like in the picture. They tried to put me in a smoking room as they were fully booked. Hotels.com is not fully connected to their inventory so expect the hotel to swap you into another room. Overpriced given we didnt get a queen or king size bed and 2 single beds.
Stayed 1 night in Jul 2022

10/10 Excellent

Alizah Bte Kadir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Mehmet Samil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 15 nights in Jan 2022

8/10 Good

Inge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Rooms very spacious and nice. Service and menu at roof top restaurant very good. Shower had only hot water, so had to use bath tub.
Stayed 1 night in Nov 2021

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

6/10 Okay

Yusuf

Travelled with family
Liked: Staff & service, property conditions & facilities
Family weekend staycation
Stayed 1 night in Oct 2020

10/10 Excellent

YINGFANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

YOSHIMOTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020