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Reviews of Swiss-Belhotel Harbour Bay

3.5 out of 5
Swiss-Belhotel Harbour Bay
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 514 reviews" "
Rating 8 - Good. 227 out of 514 reviews" "
Rating 6 - Okay. 53 out of 514 reviews" "
Rating 4 - Poor. 16 out of 514 reviews" "
Rating 2 - Terrible. 8 out of 514 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Subramaniam

Travelled with family
Liked: Cleanliness
Very accessible. Great for a weekend getaway!
Stayed 1 night in Mar 2024
Response from DA on 2 Apr,2024
Dear Mr. Subramaniam,Thank you for leaving us a wonderful review. Look forward to welcoming you back to Swiss-Belhotel Harbour Bay Batam. Regards, Management Team

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close
Stayed 9 nights in Feb 2024
Response from DA on 15 Mar,2024
Dear Mr. Wayne,Thank you for taking the time to share your wonderful experience at Swiss-Belhotel Harbour Bay.We greatly appreciate your feedback and are thrilled to hear that your stay with us was enjoyable in every way, from our great location, breakfast offering and impeccable room. It brings us joy to learn that the heartfelt service from our team members made your stay a highlight. Thank you once again for choosing Swiss-Belhotel Harbour Bay. We look forward to welcoming you back for another exceptional stay in the future.Regards,Swiss-Belhotel Harbour Bay Batam Management

8/10 Good

Nur Elissa

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.
Stayed 2 nights in Feb 2024
Response from DA on 19 Feb,2024
Dear Ms. Nur Elissa,Thank you for choosing Swiss-Belhotel Harbour Bay, and for taking the time to write this thoughtful review! Please rest assured that your feedback on our breakfast and room cleanliness will be shared with our department related for follow-through. Comments such as yours are truly appreciated by all of us, as that is what motivates us to continue to strive towards high standards!We look forward to welcoming you to back to Swiss-Belhotel Harbour Bay again! Warm regards,Management Team

10/10 Excellent

Hong Hwee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. It’s a very pleasure experience.
Stayed 2 nights in Dec 2023
Response from Yayan on 4 Jan,2024
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 Good

HARIKRISHNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.
Stayed 1 night in Dec 2023
Response from Yayan on 4 Jan,2024
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 Excellent

Melvyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overview of hotel facilities and staff
All staff are friendly, room well maintained including cleanliness . Good facilities provide
Stayed 9 nights in Dec 2023
Response from Yayan on 4 Jan,2024
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities
Hi, Overall the hotel was fantastic is just the bed very itchy and the bedsheet very rough and uncomfortable to sleep in and the air in the room was very dry ,my wife and I have an uncomfortable breathing and cough.
Stayed 2 nights in Dec 2023
Response from Romaulina on 21 Dec,2023
Dear Mr. NicholasThank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for the discomfort you experienced. Your concerns have been noted, and we will promptly address the issues to ensure a more comfortable stay for our guests.We regret any inconvenience caused and would like to assure you that we are committed to enhancing our guests' experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future.Thank you for choosing us Best regards,Swiss-Belhotel Harbour Bay Management

10/10 Excellent

Zuri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.
Stayed 1 night in Nov 2023
Response from DA on 15 Dec,2023
Dear Mr. Zuri, Thank you for your recent stay at Swiss-Belhotel Harbour Bay Your positive review on hotel location and room cleanliness definitely makes our days brighter and inspire us to provide more excellent servive to our guest. Can't wait to your return visit to Batam. Regards, Management

10/10 Excellent

SING SHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.
Stayed 2 nights in Oct 2023
Response from Romaulina on 27 Oct,2023
Dear Mr/Ms. Sing ShiThank you for choosing Swiss-Belhotel Harbour Bay.We're delighted to hear that your stays with us are always a pleasure and that you find everything wonderful, especially our staff, who are always welcoming and smiling. Your feedback is truly appreciated, and we look forward to providing you with many more wonderful experiences in the future.Best Regards,Swiss-Belhotel Harbour Bay

8/10 Good

KWEK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Opposite hotel, massage available and around the area there are dinning options.
Stayed 1 night in Aug 2023
Response from DA on 31 Aug,2023
Dear Kwek, Thank you for the review. Aside of outside Spa we have the Spa on the 4th floor operating from 08:00 to 23:00. We can't wait to welcome you back! Regards, Swiss-Belhotel Harbour Bay

10/10 Excellent

Ee Chieng

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.
Stayed 1 night in Aug 2023
Response from DA on 30 Aug,2023
Dear Mr. Ee Chieng, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

10/10 Excellent

Xiaoqing

Travelled with family
Liked: Cleanliness, staff & service
location is very convenient
Stayed 1 night in Aug 2023
Response from DA on 20 Aug,2023
Dear Ms. Xiaoqing,Thank you for taking the time to share your review of our hotel. We are are happy to hear that you found our location to be convenient. Thank you once again for choosing to stay with us and for sharing your positive feedback. We hope to welcome you back to our hotel in the future and provide you with another memorable experience.Best regards,Swiss-Belhotel Harbour Bay

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Yayan on 24 Aug,2023
Dear Mr. BrianWarmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 Excellent

Meau Chean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff with smiling face
Stayed 1 night in Jul 2023
Response from Danang on 14 Jul,2023
Dear Ms. Meau Chean, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

10/10 Excellent

Mohd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very near to the ferry terminal
Stayed 1 night in Jul 2023
Response from Danang on 8 Jul,2023
Dear Mr. Mohd, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

8/10 Good

Ee Chieng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good location, convenient. nearby harbor bay terminal. breakfast is good.
Stayed 1 night in Jun 2023
Response from Yayan on 24 Aug,2023
Dear Mr/s Ee ChiengWarmest Greetings from Swiss-Belhotel Harbour Bay, Batam.We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good room comfy bed
Stayed 1 night in Jun 2023
Response from Danang on 30 Jun,2023
Dear Mr. Michael, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam! Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We are committed to providing quality experiences for our guests and we are glad to know that you enjoyed your stay with us. Thank you for your feedback and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards, The Management

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from Fitri Siregar on 30 May,2023
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us. We look forward to welcoming you back again soon. Best regards, Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its a pleasant stay.
Stayed 3 nights in Apr 2023
Response from Fitri Siregar on 2 May,2023
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us. We look forward to welcoming you back again soon. Best regards, Management

2/10 Terrible

Mohd Suraimi

Travelled with partner
Disliked: Staff & service
The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.
Stayed 2 nights in Mar 2023
Response from Fitri Siregar on 21 Mar,2023
Dear Valued Guest, Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward to the opportunity to welcoming you back. With kind regards, The Management

8/10 Good

Celine

Travelled with family
Liked: Cleanliness, staff & service
Good location near to Harbour bay. Hotel is quite old which needs to be upgrade soon. Breakfast buffet spread need to be improved with more choices.
Response from Fitri Siregar on 30 Jan,2023
Dear Ms Celine, Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. I am very pleased to hear that our location made your stay pleasant. We have noted your feedback and took the proper action to follow up on your concern. Your satisfaction is important to us, and we are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility & service. We look forward to welcoming you on your next visit to Batam. Thank you.

10/10 Excellent

Wee Siong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Front Desk!
I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍
Stayed 1 night in Dec 2022
Response from Fitri Siregar on 7 Jan,2023
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking the time to share your experience following your recent stay. We are really happy to read your pleasant feedback. We always promise to give you excellent service consistently. Your kind feedback has been shared with the team and we will see it as a positive challenge to eagerly create a memorable experience and ensure customer satisfaction is met with the highest standard. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belhotel Harbour Bay, Batam. Thank you. With kind regards The Management

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Fitri Siregar on 7 Jan,2023
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay and we look forward to welcoming you back again soon. With kind regards, The Management

10/10 Excellent

Harish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was amazing
Stayed 3 nights in Dec 2022
Response from Fitri Siregar on 23 Dec,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay. We look forward to welcome you back again soon and we are always happy to serve you. With kind regards, The Management

10/10 Excellent

Sarjune

Liked: Cleanliness, staff & service
Great place near the ferry terminal.
Response from Fitri Siregar on 23 Dec,2022
Dear Valuable Guest, Thank you for choosing to stay with us at Swiss-Belhotel Harbour Bay, Batam, and for taking the time to post a review of your experience. It is really wonderful to know that you had a pleasant stay with us and I truly appreciate your review about our strategic location. We look forward to welcoming you back again soon. Best regards, Management

6/10 Okay

Yasin

Travelled with group
Liked: Staff & service
The surrounding of the hotel did not feel very safe. Also, some stains on the walls in the hotel room caught my eye, making it feel like an old building.
Stayed 1 night in Sep 2022
Response from Fitri on 26 Sept,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

6/10 Okay

Kim Chye

Stayed 4 nights in Aug 2022
Response from Ya2n on 3 Sept,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam.We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation.We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

10/10 Excellent

Azmi

Stayed 1 night in Jul 2022
Response from Yayan on 9 Aug,2022
Dear Valued Guest, Greetings from Swiss-belhotel Harbour Bay, Batam! Thank you for taking the time to record your comments, following your stay at Swiss-belhotel Harbour Bay, Batam We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward to the opportunity to welcome you back. With kind regards, The Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benefits for regular guests
Hotel should reward regular guests. Eg cheaper rate, simplified checkin processes, discounted massage, etc
Stayed 2 nights in Jun 2022
Response from Yayan on 17 Jul,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff. We look forward to welcome you back again soon and we are always happy to serve you With kind regards, The Management

4/10 Poor

Seah

Stayed 3 nights in Jul 2022
Response from Yayan on 17 Jul,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 Good

Antonius

Stayed 1 night in Jun 2022
Response from Yayan on 17 Jul,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 Excellent

Chin Loong

Stayed 2 nights in Jun 2022
Response from Yayan on 17 Jul,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

8/10 Good

Damond

Business traveller
Liked: Cleanliness, staff & service
Good but can be better
Air con not as cold as before. Centralised control aircon cannot be adjusted in the room. Need to request for the mini fridge separately.
Stayed 3 nights in May 2022
Response from Yayan on 17 Jul,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. Thank you for taking your time to review your stay with us at Swiss-Belhotel Harbour Bay, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 Good

KIAT SIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of bathroom can be improved.
Stayed 2 nights in May 2022
Response from Yayan on 17 Jul,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We are appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We Hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 Excellent

Sjoerd A

Stayed 1 night in May 2022
Response from Yayan on 21 May,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay,thank you for appreciating the service of the hotel and you kind words towards our staff. With kind regards, The Management

10/10 Excellent

Shahirwan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff
Stayed 1 night in Apr 2022
Response from Yayan on 6 May,2022
Dear Mr. Shahirwan Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We appreciate your comments regarding your stay at the Swiss-Belhotel Harbour Bay, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

8/10 Good

Syadzwina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Ya2n on 20 Oct,2021
Dear Valued Guest, Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback towards your stay We look forward to welcome you back again soon and we are always happy to serve you With kind regards, The Management

8/10 Good

Eve, Sg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel. There's nice massage within the hotel too Peaceful environment...
Stayed 2 nights in Sep 2019
Response from Rhonal on 25 Nov,2020
Dear Ms. Eve Thank you for taking the time in giving us a review during your stay with us. your kind feedback will be shared with our team for our motivation. we look forward to welcome you back in the next future. Best Regads Hotel Management

10/10 Excellent

Samsidah, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness was my priority. And your hotel is very clean. Even the lobby toilet is so clean n nice. Service was very good. Probably could improve on the swimming pool area.
Stayed 2 nights in Dec 2019
Response from Ayu on 5 Mar,2020
Dear Ms. Samsidah, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

10/10 Excellent

Matt, Perth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ferry terminal and a short ride to bars and restaurants
Stayed 1 night in Feb 2020
Response from Dika on 26 Feb,2020
Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and everything is within walking distance
Stayed 1 night in Feb 2020
Response from Ayu on 12 Feb,2020
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Terrible and rude staff in the front office. Not helpful at all and they washed their hands off since the booking was not done directly with them. This was for me to modify my stay dates
Stayed 2 nights in Jan 2020
Response from Dika on 31 Jan,2020
Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We do really apologize for your unhappy experience staying with us due to our service. We will highlight this to our management for our better improvement. Please accept our sincere apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Swiss-belhotel Harbourbay Reservation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Dika on 31 Jan,2020
Thank you for giving us a rating, much appreciated!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was really helpfull. Lots of food varieties amd yummy. Room was really beautiful. So much space. But the pool was not cleaned. Dont get fooled withpool photos. That pool is not there now.
Stayed 1 night in Jan 2020
Response from Ayu on 14 Jan,2020
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you! and for your information, our pool at 3rd floor :)

10/10 Excellent

Ser Mian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 min walk to harbourbay ferry terminal. Breakfast spread was good.
Stayed 1 night in Jan 2020
Response from Ayu on 14 Jan,2020
Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated near the Harbourbay Ferry Terminah. Service staff was acceptable although they could have been more approachable and serve with more smiles. Room was clean although they could have check on the room we book as the toilet flush wasn't working well when we check-in but it was retified. Replenish of items at the breakfast buffet could have been more pro-active especially with the coffee bean machine near the middle section.
Stayed 1 night in Dec 2019
Response from Ayu on 14 Jan,2020
Dear Ms. Evelyn, Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ayu on 14 Jan,2020
Thank you for giving us a rating, much appreciated!

8/10 Good

shahrudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ayu on 14 Jan,2020
Thank you for giving us a rating, much appreciated!

10/10 Excellent

Cai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ayu on 14 Jan,2020
Thank you for giving us a rating, much appreciated!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ayu on 14 Jan,2020
Thank you for giving us a rating, much appreciated!