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Reviews of DoubleTree Resort by Hilton Hotel Penang

4 out of 5
DoubleTree Resort by Hilton Hotel Penang
56 Jalan Low Yat, Batu Ferringhi, George Town, Penang

Reviews

8.4

Very good

Rating 10 - Excellent. 311 out of 729 reviews" "
Rating 8 - Good. 279 out of 729 reviews" "
Rating 6 - Okay. 67 out of 729 reviews" "
Rating 4 - Poor. 46 out of 729 reviews" "
Rating 2 - Terrible. 26 out of 729 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

haidong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay for vacation. We booked a room with ocean view, very enjoyable. Swimming pool and gym are good.
Stayed 2 nights in Apr 2024
Response from Kristine Chan on 29 Apr,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Eng peng

Stayed 2 nights in Mar 2024
Response from Kristine Chan on 18 Apr,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Sangchul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice family resort with ocean view. Good breakfast, facility overall. Room and bedding was very comfortable. Only one thing is it's little far from the main shopping mall. Other than that, it's a recommendable resort hotel for a few days relaxation.
Stayed 3 nights in Jan 2024
Response from Kristine Chan on 11 Mar,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
Wifi was down one day
Stayed 3 nights in Feb 2024
Response from Kristine Chan on 19 Feb,2024
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the WiFi experience that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Ai Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort ! Front desk staffs are friendly and polite. The only area requires improvement is the breakfast ..layout and quality of ingredients. Overall, service staffs are attentive and helpful!
Stayed 3 nights in Jan 2024
Response from Kristine Chan on 29 Jan,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

6/10 Okay

Sasikaran

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristine Chan on 19 Jan,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Bassam

Travelled with family
The friendly staff and services provided was great, definitely would come back to visit
Stayed 7 nights in Jan 2024
Response from Kristine Chan on 15 Jan,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Jose Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristine Chan on 2 Jan,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Aram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel.
Stayed 2 nights in Dec 2023
Response from Kristine Chan on 18 Dec,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

Chi Shen

Stayed 1 night in Dec 2023
Response from Kristine Chan on 2 Jan,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Ingrid

Stayed 5 nights in Nov 2023
Response from Kristine Chan on 2 Jan,2024
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

EE LING

Travelled with family
Liked: Staff & service
The towel sticks with hairs , curtains with blood stains
Stayed 1 night in Nov 2023
Response from Kristine Chan on 15 Nov,2023
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the room experience that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Sung-June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many hotels do the mistake of putting the fridge which is overheating inside the closet, and what it does is that the refrigerator does not get cold enough. So, what I did was to put the refrigerator out of the closet so that the drinks inside could get cold enough. It is not only your hotel, but many hotels does the same mistake and it seems you dont care wether or not inside the refrigerator can get cold or not.
Stayed 2 nights in Nov 2023
Response from Kristine Chan on 15 Nov,2023
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the room experience that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

lazzat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Kristine Chan on 3 Nov,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

Anusha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful seaside location
Stayed 3 nights in Oct 2023
Response from Kristine Chan on 17 Oct,2023
Greetings!Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.Sincerely,Kristine ChanGeneral Manager

10/10 Excellent

Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good and clean room. Just no nearby restaurant or shops
Stayed 1 night in Aug 2023
Response from Kristine Chan on 15 Oct,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

10/10 Excellent

Pearl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and very helpful staff in making our stay very comfortable, as well as guiding us in getting around and things to do in Penang.
Stayed 3 nights in Sep 2023
Response from Kristine Chan on 2 Oct,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
very good, clean and very professional support during the stay with WhatsApp support to stay connected.
Stayed 2 nights in Sep 2023
Response from Kristine Chan on 18 Sept,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine Chan General Manager

4/10 Poor

Caleb

Disliked: Cleanliness
There was blood stains on the bed sheet. Apologized and that was it.
Stayed 4 nights in Aug 2023
Response from Kristine Chan on 4 Sept,2023
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the room discomfort that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Kristine Chan on 8 Sept,2023
Greetings!We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Best RegardsKristine ChanGeneral Manager

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we're quite happy with our stay here. The service staff and facilities were great. If there was one minor complaint it would be there were things like shower hose installed wrongly so it didn't sit right on the holder and stains on the bedding. Location was a little out from the main Batu Ferringhi beach area but it was nice to be away from the main bustle but close enough to be able to get there conveniently.
Stayed 1 night in Aug 2023
Response from Kristine Chan on 29 Aug,2023
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the room discomfort that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Kristine Chan General Manager

8/10 Good

Chandar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit dated There is really no beach although the ad gives an impression there is one just 50m away. Great breakfast spread
Stayed 5 nights in Aug 2023
Response from Kristine Chan on 28 Aug,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine Chan General Manager

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kristine Chan on 25 Aug,2023
Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!Kind Regards,DoubleTree Resort by Hilton Penang

10/10 Excellent

K Y

Stayed 2 nights in Aug 2023
Response from Kristine Chan on 17 Aug,2023
We are excited to see your great 10* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Kristine ChanGeneral Manager

2/10 Terrible

Karen

Stayed 1 night in Aug 2023
Response from Kristine Chan on 4 Sept,2023
Greetings! Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely, Kristine Chan General Manager

2/10 Terrible

Shaiphali

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff will discourage you to take Grab by saying Grab does not come here sooner which is not true and then will bring a driver on 50 MYR per hour minimum four hour and will force you to take tours. Driver they get will not start aircon until asked for. Cleaniness is pathetic , staff will forget to change towels have to constantly call them. And food is ok and is not that great or. Die for.
Response from Kristine Chan on 31 Jul,2023
Greetings! Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely,Kristine ChanGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Kristine Chan on 24 Jul,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Great and friendly staff with a nice pool. We really enjoyed the property and breakfast buffet options with local and international options. The only drawbacks would be the stretch of beach close to the hotel is not the greatest and there is not much close by to the resort within walking distance but easily solved with a 10min cab ride to the batu feringhi area
Stayed 4 nights in Jul 2023
Response from Kristine Chan on 24 Jul,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager

8/10 Good

Ja'afar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay at Doubletree Resort. Stayed at their spacious family room and they had a good buffet variety at breakfast. The resort is however, quite far from the airport (we took about 50mins to reach the resort due to traffic) and it can take around 20-30mins to get to Georgetown as well depending on traffic conditions. Apart from that, the resort offers a relaxing getaway from the city buzz.
Stayed 4 nights in May 2023
Response from Freddie Coleman on 1 Jun,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

10/10 Excellent

WengTuck

Stayed 1 night in Apr 2023
Response from Freddie Coleman on 8 May,2023
Thank you for your 10* rating! We are honored to have had the opportunity to welcome you to our hotel.Kind Regards,DoubleTree Resort by Hilton Penang

6/10 Okay

Faruq

Travelled with partner
Liked: Staff & service
Service was very good. However room feels very outdated and the floors are wooden but sticky (unsure why). Additionally parking is difficult if you’re back after hours. One weird thing, if you need assistance to deliver things like extra towels, cutleries there is a service charge. Overall, satisfactory.
Response from Freddie Coleman on 2 May,2023
Greetings! Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit.

6/10 Okay

CHANGHOONG

Travelled with partner
Nil
Stayed 1 night in Apr 2023
Response from Freddie Coleman on 26 Apr,2023
Thank you for your 3* rating! We are honored to have had the opportunity to welcome you to our hotel.Kind Regards,DoubleTree Resort by Hilton Penang

4/10 Poor

GIM

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Booked king suite. Dust mites on mattress and sofa. Caused itched and rashes.
Response from Freddie Coleman on 19 Apr,2023
Greetings! Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit.

10/10 Excellent

Aiwyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a weekend stay, coming with a big family, it was just right. Breakfast is the best feature with plenty of choices which was good quality. The beach and sea across the bridge are not the cleanest and not recommended for swimming, unfortunately. Nice pool and ambience overall.
Stayed 2 nights in Apr 2023
Response from Freddie Coleman on 10 Apr,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

10/10 Excellent

katesanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view
Stayed 1 night in Apr 2023
Response from Freddie on 10 Apr,2023
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

2/10 Terrible

Zhen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in doubletree for 3 nights.. my room in poor condition. especially air con did not work properly… I could feel damp all time since I check in, which made me so sick… do not recommend at all
Response from Freddie Coleman on 21 Mar,2023
Greetings! Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely,Freddie ColemanGeneral Manager

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Property conditions & facilities
Very nice stay and the room is spacious. The only downside is the pathway for the indoor parking is very narrow so its a bit hard to drive in and out of the hotel
Stayed 2 nights in Mar 2023
Response from Freddie Coleman on 16 Mar,2023
Greetings! Thank you for taking the time to provide us with a detailed review of your most recent visit. Thank you for also highlighting on the parking discomfort that you have addressed for further improvement. We hope to welcome you again soon. Sincerely, Freddie ColemanGeneral Manager

10/10 Excellent

anthony

Stayed 1 night in Feb 2023
Response from Kumar Muniandy on 17 Feb,2023
Thank you for the wonderful 10* rating! We are thrilled to hear that you had a good experience in our hotel.Kind Regards,DoubleTree Resort by Hilton Penang

8/10 Good

JAMES, VANCOUVER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too many options for dinner, and A/C can’t adjust, too cold
Response from Kumar Muniandy (General Manager) on 11 Jan,2023
Dear James, Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely, Kumar Muniandy General Manager

10/10 Excellent

Lum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staffs
Friendly Staffs
Stayed 2 nights in Jan 2023
Response from Kumar Muniandy (General Manager) on 9 Jan,2023
Dear Lum, Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

10/10 Excellent

Ong, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place!!
Response from Kumar Muniandy General Manager on 30 Dec,2022
Dear Ong, Thank you for making DoubleTree Resort by Hilton Penang your hotel of choice. We are delighted to learn that you have enjoyed your stay with us. We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean, comfortable
Great service. Breakfast buffet was excellent. Rooms are getting a little old but were clean and comfortable and very spacious.
Stayed 6 nights in Nov 2022
Response from Kumar Muniandy General Manager on 14 Dec,2022
Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon.

4/10 Poor

Raidha

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
The hotel is very dirty and smelly. My room have lots of aunts on my bed and tables also the walls. Outside my room in the hall way the smell is disgusting like toilet smell which enters my room. My fridge is not working.. there was a person who is working in the lobby lounge was very rude to me and he made me feel i am not welcomed in his country. The location is the worst nothing around and not too much grab cars want to pick you back to the hotel. I can’t believe that this is 5 stars hotel.. the breakfast buffet the food is finished when I arrived and they dont refill. the only thing that i liked that they arranged something nice for my son birthday and also the band in the lobby sang for my son.
Stayed 6 nights in Dec 2022
Response from Kumar Muniandy General Manager on 14 Dec,2022
Dear Raidha, Thank you for making us your hotel of choice during your most recent trip. As a brand that constantly focuses on delivering exceptional experiences to our beloved guests, we regret noticing that you have been dissatisfied with our services and facilities. Kindly be assured that we have shared your helpful comments with our team to ensure that we are delivering an improved experience on your next stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ocean view
Room 25 on the 10th floor (1025). Large terrace with spectacular views of the ocean. Room was a good size with separate lounge area. Breakfast buffet was awesome, loads of choices but very busy. We were there over a long weekend. Staff were super friendly and helpful when needed. Location was very isolated and required transport to get to any shops. Big hotel with lots of families and small children. Very child friendly with separate swimming pool and play area however the main pool was also used by the children. Not the quiet getaway we were hoping for unless we were in our room - which with such a big terrace and amazing views we didn't mind doing. Tip - download Grab app, for transport. Like uber but you pay the driver direct at the end of the trip- the set amount that is given by the app at time of booking. We don't understand some of the bad reviews we read prior to attending. The even approached us during one breakfast asking for feedback on our stay and appeared genuinely interested in our views. Food and beverage prices in the hotel were also reasonable, including room service with no hidden taxes and fees.
Stayed 4 nights in Nov 2022
Response from Kumar Muniandy General Manager on 30 Nov,2022
Dear Robert,Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire them. We hope to welcome you again soon.

6/10 Okay

Sahari Norhana

Travelled with family
Liked: Cleanliness, staff & service
The welcoming cookie is a nice gesture. Very limited parking space. As a guest, we had to park along the roadside during the weekends
Stayed 3 nights in Nov 2022
Response from Kumar Muniandy General Manager on 15 Nov,2022
Dear Sahari, Thank you for making DoubleTree Resort by Hilton Penang your hotel of choice during most recent trip. We sincerely hope that you had a comfortable stay. Please be assured that we have shared your helpful feedback on parking facilities with our team to investigate and take steps where applicable. We hope to welcome you again soon.

8/10 Good

Kuan Hock

8/10 Good

Lysandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and relaxing stay
The overall stay was great! Friendly staff and responsive (liked we can text to get service). During our stay, the air condition vent was leaking and the safe suddenly stopped working and a technician was sent right away to fix both the issues. However, the leaking issue continued to leak some water after getting fixed. Noticed the washroom door frame wood was starting to rot so might need to be replaced soon.
Stayed 6 nights in Sep 2022
Response from Kumar Muniandy General Manager on 12 Oct,2022
Dear Lysandra, We are truly enlightened to have your kind and constructive feedback with us. It is simply a pleasure to learn that you have enjoyed your stay with us. We thank you for bringing your helpful insights to our attention. We will certainly investigate and address them where applicable. We hope to welcome you again soon with a warm cookie.

10/10 Excellent

Fadir

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Kumar Muniandy General Manager on 6 Oct,2022
Dear Fadir, Thank you for taking your invaluable time to share your perfect rating with us. We hope that you had a joyous time with us. It will be a pleasure for us to welcome you again soon for another splendid experience.

6/10 Okay

Anizio

Travelled with partner
Liked: Staff & service
When booking with Expedia, I selected an apartment with balcony and high floor. At hotel I was placed in lower floor and the room had a strong smell of mold. After complaining I was given another room, better but far from expectation and price.
Stayed 3 nights in Sep 2022
Response from Kumar Muniandy General Manager on 14 Oct,2022
Dear Anizio, Thank you for taking your invaluable time to share your kind and helpful feedback with us. We regret noticing that your overall experience was not up to your kind preference. Please be assured that we will take steps to deliver you an improved experience on your next stay. We hope that we will get another opportunity to welcome you again soon.

8/10 Good

Hasnain

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beach access
Stayed 2 nights in Aug 2022