Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of éL Hotel Jakarta

4 out of 5
éL Hotel Jakarta
Jalan Bukit Gading Raya No.1, Jakarta, Jakarta

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 238 reviews" "
Rating 8 - Good. 96 out of 238 reviews" "
Rating 6 - Okay. 67 out of 238 reviews" "
Rating 4 - Poor. 15 out of 238 reviews" "
Rating 2 - Terrible. 10 out of 238 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place vr nice. Only the lift issue. But everything perfect
Stayed 10 nights in Dec 2023

6/10 Okay

Yudha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff is professional and polite. Unfortunately their Internet was not working most of the time. I stayed for 4 nights and Internet only worked on the first night. I had to use my data to do access the Internet. Although my room has smart TV, it’s useless without the Internet connection.
Stayed 4 nights in Oct 2023

8/10 Good

Evander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Oct 2023

10/10 Excellent

Fatma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about it
Stayed 2 nights in Sep 2023

6/10 Okay

Hendra

Travelled with family
Disliked: Cleanliness, staff & service
Very poor wifi, TV services, customer service
Their wifi was very slow me almost nonexistent. They also charged extra fees bath towels if you request one.which doesn’t make sense at all especially when we rented executive suites. When the hotel was full forget it to have decent breakfast as you don’t even have a place to sit. The place is within walking distance to Lotte mart which is a plus but I have to say with lack of Wifi, TV service and quality of customer service I don’t think I can come here anymore. Also if you stay here more than one night beware that you do need to one to registration at the lobby everyday so your card can work
Stayed 2 nights in Jun 2023

8/10 Good

Hamid

Travelled with family
Liked: Cleanliness, staff & service
Decent place for families. Menu is plain and simple, buffet breakfast spread daily, same thing every day almost. Staff are excellent and friendly. Definitely a plus point there. Be prepared to check in late. Wifi is not good. So do have a backup plan for that. Overall for a simple family vacation, should be fine.
Stayed 7 nights in Jun 2023
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mr. Hamid,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

6/10 Okay

Matt, Mt Evelyn

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is getting old and needs some serious maintenance. The closeness to loud speaker for muslim prayers is not great, too noisy at horrible times.

8/10 Good

UTTAM

Stayed 1 night in Oct 2022
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mr/Mrs. Uttam,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

6/10 Okay

Santa

Stayed 1 night in Sep 2022
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mr/Mrs. Santa,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Jul 2022
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mrs. Rachel,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

6/10 Okay

Kristiawan

Stayed 1 night in May 2022
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mr. Kristiawan,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

8/10 Good

Nani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mrs. Nani,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

10/10 Excellent

Devendra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mr. Devendra,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

10/10 Excellent

Devendra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good room clin and everting is ok worder
Stayed 1 night in Jun 2020
Response from Lenni Apriyanti on 6 Sept,2023
Dear Mr. Devendra,Thank you for choosing éL Hotel jakarta as your priority place to stay. We're delighted that you had a pleasant experience while stay with us. We look forward to welcoming you again in another ocassion.Best Regards,Lenni ApriyantiGeneral ManageréL Hotel Jakarta

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
hotel condition its not wow but uts ok its good for those want to stay at gading area coz its far feom city center and airport .
Stayed 3 nights in Dec 2019
Response from AJI-ecommerce on 14 Jan,2020
Dear Valuable guest, Warmest greeting from éL Hotel Royale Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

2/10 Terrible

Andri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from AJI-ecommerce on 14 Jan,2020
Dear Valuable guest, Warmest greeting from éL Hotel Royale Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from AJI-ecommerce on 14 Jan,2020
Dear Valuable guest, Warmest greeting from éL Hotel Royale Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Long wait for lift
Staff were really friendly and strived to make our stay an enjoyable one. Hotel offered a late checkout (free up till 2pm in most cases) Some areas of the room were not the cleanest. Table was sticky and the curtains had slight holes. Very long wait time for the lifts. Out of 2 lifts, only 1 seemed to be working (No level indicator on most levels). Most of the time, we ended up taking the stairs down. For those who are noise-sensitive, you'll be able to hear the prayers outside very clearly at some timings. Do take note there are 2 entrances, most of the time we had to remind our cabs to take the right entrance in. Still, for the price paid, it's quite worth it. Hotel comes with pool and gym too.
Stayed 3 nights in Sep 2019
Response from AJI-E-commerce on 22 Nov,2019
Dear Sir/Madam Anonymous Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We're currently taking steps to upgrade the elevator and also improved some facilities. We hope to see you again in the future. Thank You,

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Do not waste your money on breakfast. I booked a package with breakfast for 3 days. Most of the trays were either empty or with few miserable vegetables. Time: 8.15am. They did not take any effort to replenish the food, especially the only tray of protein, chicken. Everytime I asked, the same answer "another 5 minutes". I was there for 45 minutes and lost my patience waiting, and 2 this was 2 mornings in a row. Are they trying to cut costs by delaying replenish of food? I did march to the receptions and informed them that I would not be taking breakfast the next and request for a re-fund. They refuse since I booked thru' Expedia. But I paid thru' Expedia. I have no issue if the food I paid was not to my taste. But this was totally different matter as they refuse to replenish the food. I hope Expedia address my concern regarding my refund for the breakfast.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, staff very helpful, but elevators were very inefficient, had tto waot too long. They are upgrading though
Stayed 6 nights in Aug 2019
Response from AJI-Ecommerce on 19 Aug,2019
Dear Sir/Madam Anonymous Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We're currently taking steps to upgrade the elevator and also improved some facilities. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location ,near to mall,best hotel in North jakarta
Stayed 2 nights in Apr 2019
Response from AJI-Ecommerce on 22 May,2019
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review. Thank You,

8/10 Good

Hariati, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up the good services.El Royale Jakarta
This is 2nd time stay in El Royale Hotel.Formerly, called Grand Whiz Hotel..Overall was statisfactory.Thumb up for room cleanliness and breakfast was variety with local and western food served.During my stay, lift upgrading work in progress hence long waiting and crowded as 1 lift able to use.Location wise very convenient as hotel just a cross LotteMart and many shops at Kelapa Gading areas. Keep it up the good services.El Royale Hotel Kelapa Gading.
Stayed 4 nights in Feb 2019
Response from AJI-Ecommerce on 5 Apr,2019
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel is aimed towards travelling businessmen with a professional and classy lobby area. The second floor is solely dedicated to conference rooms and event spaces. As with other hotels. there's a nice instagrammable pool, a gym (hidden and tucked away at the back of the hotel - which may be hard to find) and a spa place right beside the gym. The staff here were polite and accommodating and efficient in checking us in. The room however, was a little disappointing. When we first arrived in the room, it was apparent that no one has been in the room for a while. there's a layer of grey dust on the floor that was easily visible on the soles of our feet. Moreover, the toilet has stains on the floor that resembles dirt/mould. The shower head needs replacement as well - it was layered with different shades of white and brown dirt and mold. Behind the curtains, you would notice a balcony that is filled with dust and handful of debris from the construction that was happening behind our room (Not to mention the drilling and knocking sound during the day). The air-conditioning was also not working when we first got there on a sunny afternoon. We had to call the operator to send someone up to look at it (In which the technician is proficient and effective in solving the problem). The WIFI was spotty during the day which we suspected was due to the conference that was happening on level 2, forcing us to tether some internet from our phones instead.
Stayed 2 nights in Jan 2019
Response from AJI-E-commerce on 22 Nov,2019
Dear Madam/Sir Marc, Warmest greeting from éL Hotel Royale Jakarta, We constantly work on improving our guest satisfaction, therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guest and is highly valuable to us. i am deeply sorry to hear that not everything during your stay was to your fullest satisfaction. I will share this feedback with my team. Once again thank you and looking forward to welcoming you back again soon at éL Hotel Royale Jakarta, please feel free to contact me if you have any further questions or comments concerning your stay. Thank you and prosperity day. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Jan 2019
Response from AJI-E-commerce on 22 Nov,2019
Dear Valuable guest, Warmest greeting from éL Hotel Royale Jakarta, Thank you for sharing your review to us, we appreciate your good review. We will improve our service and will share your good review of our team. Thank You,

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from AJI-Ecommerce on 5 Apr,2019
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable
Stayed 1 night in Jan 2019
Response from AJI-Ecommerce on 5 Apr,2019
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from AJI-Ecommerce on 5 Apr,2019
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

10/10 Excellent

LimSC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful & helpful staff who makes one feel welcomed. Buffet breakfast is good. The spread is different on each day of the week. The room is clean.
Stayed 6 nights in Dec 2018
Response from AJI-Ecommerce on 14 Jan,2019
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review. We will improve our service and will share your good review to our team. Thank You,

8/10 Good

BEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel which is near a shopping centre. Breakfast in the hotel was good,nice variety of Indonesian food and some Western. At the time when I was there, the hotel lifts were a bit slow (probably under renovation). Overall, I had an enjoyable stay here.
Stayed 2 nights in Oct 2018
Response from AJI-Ecommerce on 12 Nov,2018
Dear Valuable guest, Warmest greeting from éL Royale Hotel Jakarta, Thank you for sharing you review to us, we appreciate your good review meanwhile some problem such as lift. We will improve our service and will share your good review to our team. Thank You,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not go back.
Stayed there four nights and had two room. Both room had ants, told them after first night and cleaned both room but still had ants after cleaning. And also the air conditioning was not working in 1 off the room and complaint and was told they will fix but didn't so I didn't bother with it any more.
Stayed 4 nights in Oct 2018
Response from AJI-Ecommerce on 7 Nov,2018
Dear Madam/Sir, Warmest greeting from éL Royale Hotel Jakarta, We constantly work on improving our guest satisfaction therefore your feedback, positive or negative, help us to see our product through the eyes of our guest and is highly valuable to us. i am deeply sorry to hear that not everything during your stay was to your fullest satisfaction. I will share this feedback to my team. Once again thank you and looking forward to welcome you back again soon at éL Royale Hotel Jakarta, please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and prosperity day Regards

6/10 Okay

Christine, Singapore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Most of the time only 1 of 3 lifts worked, meaning long waiting times to go up or down. Had to take the stairs a few times from the 10th floor in a dinner gown and 4” heels! There also seems to be no service lift, so hotel staff were also using the only lift to transport baggage up to rooms, with the baggage trolley taking up half the lift space.
Stayed 2 nights in Oct 2018
Response from AJI-Ecommerce on 7 Nov,2018
Dear Madam/Sir, Warmest greeting from éL Royale Hotel Jakarta, We constantly work on improving our guest satisfaction therefore your feedback, positive or negative, help us to see our product through the eyes of our guest and is highly valuable to us. i am deeply sorry to hear that not everything during your stay was to your fullest satisfaction. I will share this feedback to my team. Once again thank you and looking forward to welcome you back again soon at éL Royale Hotel Jakarta, please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and prosperity day Regards

6/10 Okay

Alan, Singapore

Average hotel with need for better repair work .
The location is not too bad to go around shopping area by foot if one don't mind walking. Decent pool but gym is just basic. Second time I m staying in the hotel. The rooms are fine but air-conditioning are noisy and in my second time the toilet lights are so dim that I m surprised it's not changed until I had to asked to get them fixed, the first time i stayed the toilet system choked. Breakfast is bad so second time I did not book with breakfast. If you just want a decent and not expensive place to stay for few days business trip, it is ok hotel. Staff are nice and helpful as in Indonesian culture.
Stayed 4 nights in Oct 2018
Response from AJI-Ecommerce on 7 Nov,2018
Dear Madam/Sir, Warmest greeting from éL Royale Hotel Jakarta, We constantly work on improving our guest satisfaction therefore your feedback, positive or negative, help us to see our product through the eyes of our guest and is highly valuable to us. I am deeply sorry to hear that not everything during your stay was to your fullest satisfaction. I will share this feedback to my team. Once again thank you and looking forward to welcome you back again soon at éL Royale Hotel Jakarta, please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and prosperity day Regards

8/10 Good

FEE KEN

Liked: Cleanliness, property conditions & facilities, room comfort
It's just ok.
The housekeeping has not make up the room till we were back in the afternoon at 3pm. We have to call for the service despite makeup room note been put up at door. We were having lunch and dinner at the hotel restaurant and we waited almost 45minutes for the food to be served whereby there's only few of us there.
Stayed 2 nights in Sep 2018
Response from AJI-Ecommerce on 5 Oct,2018
Dear Fee Ken, Warmest greeting from éL Royale Hotel Jakarta, We constantly work on improving our guest satisfaction therefore your feedback, positive or negative, help us to see our product through the eyes of our guest and is highly valuable to us. i am deeply sorry to hear that not everything during your stay was to your fullest satisfaction. I will share this feedback to my team. Once again thank you and looking forward to welcome you back again soon at éL Royale Hotel Jakarta, please feel free to contact me if you have any further questions or comments concerning to your stay Thank you and prosperity day Regards

8/10 Good

Kenny Wai Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from AJI-Ecommerce on 28 Sept,2018
Greetings from éL Royale Hotel Jakarta. Thank you for your time to share your experience stay at éL Royale Hotel Jakarta. We more than happy to know that you are enjoyed your stay with us. Your feedback is valuable for us and I believe with your feedback will encourage our team always served better product and services. Because our service would not be complete without the comments from our guests. We are constantly striving for excellence and an outstanding service experience Please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and have a prosperity day. Thank you and regard

8/10 Good

Jay

Liked: Cleanliness, staff & service
Clean room and nice pool nice the first jught then a wedding came in the next night and internet got slow
Stayed 2 nights in Aug 2018
Response from AJI-Ecommerce on 8 Aug,2018
Greetings from éL Royale Hotel Jakarta. Thank you for your time to share your experience stay at éL Royale Hotel Jakarta. We more than happy to know that you are enjoyed your stay with us. Your feedback is valuable for us and I believe with your feedback will encourage our team always served better product and services. Because our service would not be complete without the comments from our guests. We are constantly striving for excellence and an outstanding service experience Please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and have a prosperity day. Thank you and regard

4/10 Poor

JH, Singapore

Disliked: Staff & service, property conditions & facilities
wifi suckssss
there is totally no wifi during my stay. recommended to stay other hotel should you need wifi.
Stayed 1 night in Aug 2018
Response from AJI-Ecommerce on 21 Aug,2018
Greetings from éL Royale Hotel Jakarta. Thank you for your time to share your experience stay at éL Royale Hotel Jakarta. Your feedback is valuable for us and I believe with your feedback will encourage our team always served better product and services. Because our service would not be complete without the comments from our guests. We are constantly striving for excellence and an outstanding service experience Please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and have a prosperity day. Thank you and regards

8/10 Good

Lizzy, Pennsylvania, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Some areas of the hotel a little tired and emergency stairs need repairing to make them safe to use under stress. Lifts rather slow.
Stayed 4 nights in Jul 2018
Response from AJI-Ecommerce on 5 Aug,2018
Greetings from éL Royale Hotel Jakarta. Thank you for your time to share your experience stay at éL Royale Hotel Jakarta. Your feedback is valuable for us and I believe with your feedback will encourage our team always served better product and services. Because our service would not be complete without the comments from our guests. We are constantly striving for excellence and an outstanding service experience Please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and have a prosperity day. Thank you and regard

6/10 Okay

AHMED

Liked: Staff & service
Stayed 2 nights in May 2018
Response from AJI-Ecommerce on 21 May,2018
Dear guest, Thank you for staying with us and i look forward to seeing you again soon. Thank You

8/10 Good

Maria.S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from AJI-Ecommerce on 4 May,2018
Greetings from éL Royale Hotel Jakarta.. Thank you for your time to share your experience stay at éL Royale Hotel Jakarta. We more than happy to know that you are enjoyed your stay with us. Your feedback is valuable for us and I believe with your feedback will encourage our team always served better product and services. Because our service would not be complete without the comments from our guests. We are constantly striving for excellence and an outstanding service experience Please feel free to contact me if you have any further questions or comments concerning to your stay. Thank you and have a prosperity day. Thank you and regards

8/10 Good

Ataif, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Business Hotel
Rooms could do with updating, but were adequate for our stay. The staff seem really helpful but trying to get directions in English can sometimes be a bit difficult. The hotel is close to 2 malls, one happens to be The Mall of Indonesia. Both easily walking distance, no need for taxi's and quite safe at night.
Stayed 3 nights in Mar 2018
Response from AJI-Ecommerce on 25 Apr,2018
Dear Valuable Guest, Highly appreciated for sharing your experience with us. It is such a pleasure to read your kind comments to your stay at éL Royale Hotel Jakarta. It was a pleasure to share your kind words with our team. I will share this feedback to all of team and I believe this positive feedback will boost and continue improving the quality of our product and service. Once again thank you and looking forward to welcome you back again soon at éL Royale Hotel Jakarta. Thank you and have a prosperity day.

8/10 Good

Eric, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Quiet But Not Secluded.
Suspected that the room I booked at Expedia was not according to web-site. Given the smallest room type. Requested for Jakarta Post delivery not carried out. Disturbed by staff early in the morning for laundry service. Once I did not answer and the staff opened the door. I shouted. Lifts very slow.
Stayed 2 nights in Apr 2018
Response from AJI on 15 Apr,2018
Dear Mr.Eric, Warmest greeting from éL Royale Hotel Jakarta, We constantly work on improving our guest satisfaction therefore your feedback, positive or negative, help us to see our product through the eyes of our guest and is highly valuable to us. i am deeply sorry to hear that not everything during your stay was to your fullest satisfaction. I will share this feedback to my team. Once again thank you and looking forward to welcome you back again soon at éL Royale Hotel Jakarta, please feel free to contact me if you have any further questions or comments concerning to your stay Thank you and prosperity day Regards

10/10 Excellent

Fairul Azli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to stay longer
Arrived very late.... very corteous welcome... room in very good condition.... hotel packed breakfast coz we hv to leave early the next day
Stayed 1 night in Mar 2018
Response from AJI on 15 Apr,2018
Dear Mr.Fairul, Thank you for staying with us, thank you for your comments we will improve our service to be better. Should you have any inquiry please do not hesitate to contact us. Thank You

8/10 Good

YOUNG SANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unsafe area
hotel ok but location not easy to find. also road to hotel dangerous as i witness a robbery from my car
Stayed 1 night in Jan 2018
Response from AJI-Ecommerce on 1 Feb,2018
Thank you for your review. Our hotel is safety because completed with security guard 24 hours and complete with cctv for all public area.

6/10 Okay

Bryan

Liked: Cleanliness
Disliked: Property conditions & facilities
had a great view of Kelapa Gading, however the room needs lots of maintenance.
Stayed 1 night in Dec 2017

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
the staff was very helpfully, i think i should have 2602 room but then changes into 2102. firstly i hope when I'm check in my room is already ready to use, because i book this room since July 2017, but still i have to waiting about an hour. the hotel is near with kelapa gading shopping center. but the gate of the hotel is not big enough, is not flagrant
Stayed 2 nights in Dec 2017

8/10 Good

Timmy

Liked: Cleanliness
Short stay
Decent location, and good size room for a family of 6. But it was difficult to get a taxi or uber, and the beds were rock hard. Elevators took forever at times. Breakfast was not great.
Stayed 1 night in Dec 2017

6/10 Okay

koek k

Stayed 4 nights in Nov 2017
Thank you for your average review star rating to our Hotel, we will improve our hotel and share to our team to do the best service. Have a nice day

8/10 Good

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
The suites are very spacious and has full amenities for a longer stay. Appreciated the big sofa bed which served as an extra sleeping and play area.
Stayed 2 nights in Nov 2017
Thank you for choosing Grand Whiz Kelapa Gading as a destination hotel of you choice. It was a pleasure to share your kind words to our team Thank you and have a nice day

8/10 Good

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel with spacious rooms.
Spacious clean and well appointed suites. Perfect for large families.
Stayed 2 nights in Nov 2017
We are constantly striving for excellent and outstanding service experience. This is will be a great information and value for our guest. Please feel free to contact me directly If you do return to Grand Whiz Kelapa Gading let us know and we will be happy to assist you.

8/10 Good

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean and well appointed.
Spacious apartment suites with complete amenities. Good for a long stay.
Stayed 1 night in Nov 2017
Highly appreciated for sharing your experience with us, it is such a pleasure to read your comments to your stay at Grand Whiz Kelapa Gading. Once again thank you and looking forward to welcome you back again soon at Grand Whiz Kelapa Gading.