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Reviews of Grandkemang Hotel

4 out of 5
Grandkemang Hotel
Jl. Kemang Raya 2H, Kebayoran Baru, Jakarta, Jakarta

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 253 reviews" "
Rating 8 - Good. 124 out of 253 reviews" "
Rating 6 - Okay. 39 out of 253 reviews" "
Rating 4 - Poor. 9 out of 253 reviews" "
Rating 2 - Terrible. 4 out of 253 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Liked: Cleanliness, staff & service
This property probably was a 4-star hotel a long time ago but now it’s a 3. The hallway carpet is torn and the AC in my room didn’t get to the low temperature I wanted even after the maintenance crew adjusted it. All of the staff were very friendly and helpful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Winarti

Travelled with family
The hotel is in the heart of Kemang, the room was clean with very friendly and helpful staff Their breakfast meal was tasty and a lot of variety of foods to choose Overall the hotel still good place to stay
Stayed 3 nights in Mar 2024

8/10 Good

Roger, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
For Kemang, this is a really good property to stay at. I moved here from another hotel in Jakarta Selatan so that I could be within walking distance to restaurants and stores. Good location.
Stayed 1 night in Jan 2024

4/10 Poor

Hany, Windsor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy!
Stayed 1 night in Jan 2024

2/10 Terrible

Corson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that i didnt make this reservation some one user my account charged my credit card. I live in canada not indonesia. Terrible security measures by expedia and the hotel. I had to change my email address and credit cards. Affecting my business
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Travelled with partner
It’s well past its glory. It should simply be called the Kemang. It’s okay, but tired looking. It needs a major upgrade. But it’s still in a good Location for Kemang.
Stayed 1 night in Nov 2023

10/10 Excellent

RAJESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome stay
This is a true hidden gem, service was immaculate and staff attentive to detail. Everything worked well and service was to point !
The best breakfast dish for me
Stayed 5 nights in Aug 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really nice hotel for the price! The staff are friendly. The rooms are clean. The breakfast buffet is pretty good and pool area is spacious and relaxing. The shower in our room was a little slow to drain and the shower head could be upgraded, but this is a minor issue! Highly Recommend for anyone traveling in South Jakarta! ^_^
Stayed 3 nights in Mar 2023

8/10 Good

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient hotel to stay in Kemang area in close walking proximity to great restaurants and pubs.
Stayed 4 nights in Feb 2023

4/10 Poor

Rahul

Stayed 9 nights in Feb 2023

10/10 Excellent

Raun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Ju Hyon

8/10 Good

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Jakarta
Convenient location in Jakarta as a business hotel in walking distance to restaurants
Stayed 3 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Damp and Smelly Room
The room was smelly and damp and we had to change to a different room
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service
Stuck in funk
Dusty bad ac
Stayed 1 night in Mar 2020

10/10 Excellent

Alejandro

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pl work on cleanliness, otherwise pleasant stay!
Nice and spacious hotel with pleasant staff. Cleanliness could be improved. For instance, my bathroom had black mould on tiles and pillows/pillowcases smelled stale.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Business travel - average
Hotel was good enough / bed was comfortable. Got 2 free drink vouchers on arrival but when I went to use them and pay they told me I couldn’t use them for those types of drinks even though I had asked specifically to use them. Had to pay full price - was a little frustrating. Overall a one night stay was ok. I will look for alternatives next time.
Stayed 1 night in Jan 2020

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotelbvery clean Friendly staff great breakfast
Stayed 2 nights in Dec 2019

10/10 Excellent

Putri, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have always been frequenting this hotel whenever we're in Kemang. Love the homey atmosphere it gives. Staffs were very pleasant and polite. An array of breakfast selection to choose from. It's always nice to relax by the pool but it does get quite crowded during the weekends and on holidays. Very convenient location, walking distance to a number of eateries and Kemang Village mall. The entrance of the hotel was under construction during our visit, which made it a little difficult for the taxi to drop us off. But other than that, everything was great and we had an enjoyable stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

DannySarip, Seremban, Malaysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an old property with character of its own, fairly updated facilities and very warmth staff.
Stayed 1 night in Nov 2019

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019

8/10 Good

Janne

Liked: Cleanliness, staff & service, room comfort
Good pool area. Good rooms
Great pool area and friendly staff. The rest of the hotel ordinary, except that rooms are bigger than your average hotel in the same category. It was a good choice for the weekend during a business travel.
Stayed 2 nights in Sep 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A review of my stay.
Great comfortable and friendly hotel. Only negative was in my room shower was not very powerful - in fact quite poor. I complained but nothing happened to improve it. Room 269.
Stayed 4 nights in Aug 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good breakfast big room
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Reasonble choice if you stay in South Jakarta area
Bigger size of building that my expectation with cozy swimming pool and big restaurant. Location is pretty good but should bear traffic jam at rush hour. Breakfast and overall service level made me satisfied. Especially, there are some blue bird tax in hotel every time so very easy to go out without any waiting time. Only one thing I want to call out is there room condition. I ran air-condition for a long time but the bedding was damp and safe didn't work and shower head shoot the water into random direction.
Stayed 2 nights in May 2019
Response from General Manager on 24 May,2019
Dear , Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. We'll check with the team involved on our air-conditioner and shower head. Rest assured that we do take pride in catering to our guests' needs the best way we can. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. Warm Regards.

6/10 Okay

Anonymous

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is in a great neighborhood. However, the hotel seems lack of proper maintenance. The AC was not adjustable and the amenities are very minimals
Stayed 1 night in May 2019
Response from General Manager on 24 May,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. We'll follow up regarding the issue with our AC. Rest assured that we do take pride in catering to our guests' needs the best way we can. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. Warm Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Close to restaurants and bars, but the air conditioning system needs an upgrade as the hotel in now 45 years old.
Stayed 6 nights in Apr 2019
Response from General Manager on 24 May,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. We will follow up regarding the AC issue. Rest assured that we do take pride in catering to our guests' needs the best way we can. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. Warm Regards.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom fittings looked old ...the water leaked even after the taps were turned off
Stayed 4 nights in Apr 2019
Response from General Manager on 24 May,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. We have followed up regarding to the issue of the taps in our bathroom. Rest assured that we do take pride in catering to our guests' needs the best way we can. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. Warm Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious Hopefully more staff can speak English
Stayed 2 nights in Apr 2019
Response from General Manager on 23 May,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for taking the time to write a kind review following your recent stay at grandkemang Jakarta. We are glad to hear that you enjoyed our service and facilities. Rest assured that we strive to provide excellent service to meet guests satisfaction. We hope to see you again soon. Warm Regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly..had a problem with hot water..when manager learned it was fixed in hirs although he offered to move me to upgraded room..i just wanted hot water..it was done....breakfast quite nice and wide variety
Stayed 11 nights in Apr 2019
Response from General Manager on 24 May,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. Rest assured that we do take pride in catering to our guests' needs the best way we can. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. Warm Regards.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Service has always been excellent at this hotel. Rooms are more than sufficient. Good size
Stayed 5 nights in Mar 2019
Response from General Manager on 11 Apr,2019
Dear Robert, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to exceed your expectations again on your next visit to grandkemang Jakarta. Warm Regards.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Apr 2019
Response from General Manager on 11 Apr,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. Warm Regards.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 2 nights in Feb 2019
Response from General Manager on 11 Apr,2019
Dear David, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. With warm regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Amazing as usual🌟🌟🌟🌟💫
Stayed 18 nights in Mar 2019
Response from General Manager on 11 Apr,2019
Dear William, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to exceed your expectations again on your next visit to grandkemang Jakarta. With warm regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff go out of their way to help, security even helped me cross the busy road in Jakarta
Stayed 3 nights in Feb 2019
Response from General Manager on 11 Apr,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. With warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, value for money.
Stayed 2 nights in Jan 2019
Response from General Manager on 11 Mar,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. Warm Regards.

6/10 Okay

Mathias

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from General Manager on 31 Jan,2019
Dear Mathias, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. If there are anything that you are not satisfied with, please let us know. Rest assured that we do take pride in catering to our guests' needs the best way we can. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. With warm regards.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from General Manager on 28 Jan,2019
Dear Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. With Warm Regards.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Personnel- thumbs up to the warmth shown by the Cleaners, security and waiters in the breakfast area, you can sense that they are genuinely happy to see and welcome guests. However, the same can’t be said about the front desk, from the point of check-in the lady made me feel rather unwelcome, perhaps I’m being sensitive here. Also, a more meticulous method of tracking the foreign currency paid for deposit would be good for your hotel. This is because I was issued USD$100 when I placed a SGD $100 deposit. Being honest, I alerted the counter to the error :) Facilities - the free shuttle bus needs to be punctual as advertised, on 22nd I waited from 10:55am till 11:30am and the first shuttle bus did not arrive. Despite notifying the staff who proceeded to call, giving me the reason that the traffic was jammed, I was able to get a Gojek car within 1 minute and it arrived within 2 mins. As for the spa, it was disappointing on two occasions. On 23rd Sunday night 9pm we went to the spa to try their service. (It isn’t very easy to find the way there since the arrows on the poster signalling the direction is at the bottom of it) The spa lady told us there were no more masseurs, that all went home. I told her that it’s ok and I would like to make an appointment for Monday morning. She told me that I wouldn’t have to, just need to walk in at 10am. I did that at 9.50am the next day and was turned away by another lady saying they were full. How are you full before you open?
Stayed 3 nights in Dec 2018
Response from General Manager on 3 Jan,2019
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We value and appreciate your compliments, suggestions or complaints in order to improve our services. We are truly sorry about the experience you received during your stay, we have shared this review to the staffs involved such as our Spa and Receptionist staffs. We briefed them accordingly so our guests will not feel any discomfort in the future. About the shuttle bus, we deeply apologize that you waited for a long time. We were told that the traffic in Lippo Mall Kemang was currently very busy with passengers who are picked up/dropped from/to Taman Kemang and to Lippo Mall Kemang. We will do our best to resolve the issue by requesting the drivers to come and pick up our guests as scheduled. Once again thank you and we hope to exceed your expectations on your next visit to grandkemang Jakarta. With warm regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Good Location, price is fair enough for the rooms.
Stayed 4 nights in Dec 2018
Response from General Manager on 11 Dec,2018
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. Warm Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on 6 Dec,2018
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... We are pleased to hear that your stay with us was a memorable one. Do check out our website page for promos that you might be interested in. We look forward to seeing you again soon. With warm regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A typically good stay at the Grand Kemang. The only, small, issue was that I could not get the AC to do anything other than very cold on high fan speed. Fine during the day if I happened to be in the room, but I turned the AC off at night. Room was clean and comfortable, a good spread of food at the breakfast buffet and, as usual, an interesting and eclectic art collection in the lobby.
Stayed 2 nights in Nov 2018
Response from General Manager on 6 Dec,2018
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. However, if you have issues with our AC, you are always welcome to ask our staffs to lend you a hand. Once again, thank you and we are looking forward to welcoming you again soon. With warm regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most friendly and caring staff I have met
Stayed 1 night in Oct 2018
Response from Bernhard Kammerlohr on 16 Nov,2018
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for staying at grandkemang Jakarta. We are delighted to receive a good review on your recent stay with us. Please rest assured that your remarks will be shared with the staff of grandkemang. Once again, thank you and we are looking forward to welcoming you again soon. Warm Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities, very relaxing.
Spacious and relaxing ambience. Design is contemporary but quite elegant. Excellent, deep, pool. Excellent breakfast, with eating area overlooking the pool. In-house "English" pub with happy hours, although very quiet when I looked in. Also another bar with regular live bands. Overall very good value for money. Very convenient for Lipo Mall Kemang, which is a medium sized and fairly up-market mall with an attractive outdoor seating area, big screen, and adjacent food/refreshment outlets. Free hourly shuttle takes only 10-15 mins to go there or return.
Stayed 2 nights in Oct 2018
Response from Bernhard Kammerlohr on 31 Oct,2018
Dear Our Valued Guest, Warmest greetings from grandkemang Jakarta... Thank you for taking the time to write a kind review following your recent stay at grandkemang Jakarta. We are glad to hear that you enjoyed our service and facilities. Rest assured that we strive to provide excellent service to meet guests satisfaction. We hope to see you again soon. Warm Regards.

4/10 Poor

Tramaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Bernhard Kammerlohr on 26 Oct,2018
Dear Tramaine, Warmest greetings from grandkemang Jakarta... Thank you for your feedback. We apologize for the inconvenience you may have experienced. We will do our best to resolve the issue as soon as we can. Hope this will not deter you from visiting us again. With warm regards, Bernhard Kammerlohr General Manager

8/10 Good

Roger, Kuala Lumpur , Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Bernhard Kammerlohr on 29 Aug,2018
Dear Roger, Warmest greetings from grandkemang Jakarta... Thank you for choosing our hotel for your recent trip to Jakarta. We appreciate your rating about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to exceed your expectations again on your next visit to grandkemang Jakarta. With warm regards, Bernhard Kammerlohr General Manager