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Reviews of Hotel Kristal

4 out of 5
Hotel Kristal
Jalan Tarogong Raya Cilandak Barat, Jakarta

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 218 reviews" "
Rating 8 - Good. 111 out of 218 reviews" "
Rating 6 - Okay. 25 out of 218 reviews" "
Rating 4 - Poor. 4 out of 218 reviews" "
Rating 2 - Terrible. 7 out of 218 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Roger, Erie

Liked: Cleanliness, staff & service, amenities
The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.
Stayed 4 nights in Jan 2024
Response from Anton Katim on 15 Feb,2024
"Dear Mr. Roger,Kristal Hotel Management would like to thank you for your visit and for taking the time to rate Kristal Hotel Jakarta's services. For the problems that occurred, I represent Kristal Hotel Management to apologize profusely. Hotel Kristal will strive to continue to improve the quality of facilities for the satisfaction of all guests at this hotel.We hope to welcome mom and family back by providing the best service during your stay with us.Best regards,Anton KatimExecutive Assistant Manager"

10/10 Excellent

Abimanju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Anton Katim on 5 Dec,2023
"""Dear Mr./Mrs. AbimanjuWarmest Greetings from Kristal Hotel Jakarta!Thank you for the time to giving us an perfect rate to our Hotel. We looking forward to welcoming you back and staying again soon.Thank You and Best Regards,Anton KatimExecutive Assistant Manager"""

8/10 Good

dong

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Anton Katim on 2 Nov,2023
Dear Mr./Mrs. Dong,Warmest Greetings from Kristal Hotel Jakarta!Thank you for the time to give us an excellent rate for our Hotel. We look forward to welcoming you back and staying again soon.Thank You and Best Regards,Anton KatimExecutive Assistant Manager

10/10 Excellent

Emelie Marjorie Joan, Lake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially love the floor plan. We stayed in the two bedroom, two bathroom. Traveling with my sister having our own space was very nice! I got the bedroom with no TV… she doesn’t watch TV…but her closest was bigger and she would not switch with me! The kitchen, dining room and living room were spacious and we were very happy with this property!
Stayed 4 nights in Oct 2023
Response from Anton Katim on 2 Nov,2023
Dear Mr./Mrs.Emelie Marjorie Joan ,Warmest Greetings from Kristal Hotel Jakarta!Thank you for the time to give us an excellent rate for our Hotel. We look forward to welcoming you back and staying again soon.Thank You and Best Regards,Anton KatimExecutive Assistant Manager

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Anton Katim on 20 Sept,2023
Dear Mr./Mrs. Anna,Warmest Greetings from Kristal Hotel Jakarta!Thank you for the time to give us an excellent rate for our Hotel Services and facilities. We looking forward to welcoming you back and staying again soon.Thank You and Best Regards,Anton KatimExecutive Assistant Manager

2/10 Terrible

Cecilia

Disliked: Cleanliness, amenities, property conditions & facilities
Went there and asked if the room had a balcony. Wanted to upgrade for a 3-bed. Hotel staff was very kind to show the interior of both 2- and 3-bed before the room assignment. The rooms are just really bare I guess that would be the best word to describe it. Intended to stay for longer time but booked couple nights just for the safe size as the photos from online are not the same as when walking into both units. Portable stove some sort in the 2-bed. It was old and white light white walls. It was so uncomfortable. I left without staying. Tried to ask for at least one night reimbursement. Hotel staff said no. This is a horrible experience to be honest. It is a solid for not returning.
Response from Anton Katim - Executive Assistant Manager on 1 Mar,2023
Dear Ms. Cecilia,Warmest Greetings from Kristal Hotel!Thank you for taking the time to write your comment to our Hotel. The points at the above have been addressed and to be our review internally.Ms. Cecilia,Once again thank you very much for your attention and comment. We look forward to welcome you back soon.Thank you and Best Regards,Anton KatimExecutive Assistant Manager

6/10 Okay

Kenneth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
On the positive side, the staff here are wonderful and extremely friendly. The hotel itself is very tired and in desperate need of an upgrade. Feels like the 1980s in a time warp. The smoking rooms were horribly unpleasant (we weren’t offered a non-smoking room), hard to believe these are even offered this day and age. Tolerable if you need to be in the area to avoid all the traffic.
Stayed 4 nights in Feb 2023

8/10 Good

Mohamed Kotharisa, Singapore

Liked: Amenities, property conditions & facilities
Close to Town & Shopping & nearby shops & local food.
Stayed 1 night in Oct 2022

6/10 Okay

Kevin Sui Kuan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Old …
Huge but seems dated and old . Heard kids playing in corridor late at night , not sure if kids were humans …
Stayed 1 night in Aug 2022

10/10 Excellent

ilyas

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Always friendly and helpful staff
Stayed 4 nights in Sep 2022

8/10 Good

Sandra

Stayed 2 nights in Aug 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Kristal Hotel
Stayed 1 night in Aug 2022

8/10 Good

Azzam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

8/10 Good

GERMAN

Stayed 2 nights in Feb 2022

10/10 Excellent

GERMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Had a terrible stay. The hotel is old. All the equipment is also very old and mostly doesn't work. Showers had no hot water.
Stayed 1 night in Nov 2021

8/10 Good

Yenni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and strategic place as well
Stayed 1 night in Jun 2021

8/10 Good

Maya S

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Stayed 1 night in Mar 2020

10/10 Excellent

Arjun Surendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Convenient for South Jakarta
The hotel has done a lot to improve - better-cleaned rooms, towels and services. Well done! Only the hotel still bears an old and slightly worn-down look but for someone looking for the convenience of being in the Pondok Indah area, this is a good place
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Towels and bed sheets are too old and stained
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment
I was very disappointed with this hotel. My friends and I selected it due to its pool bar. However, upon arrival we were informed that the pool bar was permanently closed - very misleading and deceiving. Furthermore, I accidentally left my bathers at the hotel and returned the following day to retrieve them. I was disgusted that the hotel receptionist said on the phone that the bathers were owned by a “wanita yang gemuk”. Little did she know was that I can understand Bahasa and was aware of what she said. Very disappointing with both the closed pool bar and the offensive comment that was made about me by the receptionist. Would not recommend!
Stayed 1 night in Jan 2020
Response from Anton Katim on 20 Feb,2020
Dear Travelled with group Warmest greetings from Kristal Hotel Thank you for taking the time to write a detailed review of your stay with us. I apologize for our lack of service in the front desk service, In regards to our staff comment and I have reviewed internally the operation staff during check in and also conversation attitude. Regarding to our Pool Bar some several days before we are temporary closed because some project renovation and maintenance. Now we are open from 07.00 am to 20.00 pm. We will improve consistency in our service standards and be involved to ensure that it will not happen again Mr. / Ms. Travelled with group Thank you for bringing these to our attention. We value your opinion and we sincerely apologize for the inconveniences you experienced and the points at the above have been addressed internally. Thank you and Best Regards,

10/10 Excellent

Robert Lothar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Staff always goes out of their way to help with problems, only traffic around that Area is horrible in afternoon due to International School nearby. Room Service could act faster and food should be HOT when arrive, often it is sadly cool or cold.
Stayed 5 nights in Jan 2020
Response from Anton Katim on 20 Feb,2020
Dear Mr. Robert Lothar, Warmest greetings from Kristal Hotel I apologize for our lack of service in the room delivery and We have been reviewed our staff in charge to make sure the food should still hot in our guest room and also ensure our standard of service still maintained. The next, We will maintain consistency in our service standard and involved to ensure it will not happen again Mr. Robert Lothar, Once again thank you very much for your comments and We look forward to welcome you back soon. Thank you and Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Anton Katim on 20 Feb,2020
Dear Verified traveler Warmest greetings from Kristal Hotel. Thank you for the time to write your review on expedia to Kristal Hotel. I am very pleased that you had a good experience staying with us and look forward to welcome you back and stay again soon. Thank you and Best Regards,

8/10 Good

Vishnu

Stayed 1 night in Jan 2020

4/10 Poor

PK

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel room is old. Location is not good as there is hardly any nearby amenities within walking distance. My experience for breakfast in this hotel was not good as most of the food in the containers was already empty and not refilled, even it's just before 8.30 am.
Stayed 2 nights in Nov 2019

6/10 Okay

Jan

Disliked: Property conditions & facilities
Expected more
The Hotel is not in a good condition. The facilities at the swimming pool is not operational I.e. the swimming pool bar. The breakfast is to expensive for the quality of the food To expensive for what you get
Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Great locale, if you need to be near Jakarta Intercultural School. Right next to a Starbucks, and a market. Not right near any malls, but almost all you need on site: restaurant, bar, barber, big pool, fitness center, trainers, 24-hour room service, taxis ready and waiting, good security, etc.
Stayed 3 nights in Oct 2019

6/10 Okay

Al, Indonesia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I used to stay here before on business and it was good now on my last visit the room I had was noisy because of air conditioned and water dispecncer mentioned to front desk nothing done
Stayed 2 nights in Oct 2019

8/10 Good

farah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Munyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place to relax. Not much food around the place so have to travel out
Stayed 2 nights in Jun 2019

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don't let the bug bites get you down!
One word on the decor - DATED! Desperately needs a refresh. BUT the room is clean and the bed is divine! Mattress was firm, and the sheets were soft and clean. Best part of the stay. But don't sit on the chairs and sofa. Fabric has not been cleaned for ages evidenced by the dust mite bites that I had. But outside the room, the restaurant was nice and clean and airy. Food was pretty good. The swimming pool was really nice and the gym well stocked. Overall, it was a pleasant trip, bug bites notwithstanding!
Stayed 2 nights in Apr 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very good hotel. All Staff were friendly and available to help when required. Rooms were very clean and maintained daily by housekeeping personnel. Great gym and pool was very good. Terrific breakfast and room service was efficient serving giod food. Overall we had a enjoyable stay at Kristal.
Stayed 6 nights in Apr 2019

6/10 Okay

Arjun

Liked: Room comfort
Average hotel in a good location
It's a fairly average place which is slowly getting worn down due to no major upgrades or renovations. Having said that the rooms are large, relatively clean and maintenance is average
Stayed 3 nights in Apr 2019

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Rainbow

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 3 minutes walk distance from JIS- IASAS international highschoolers sports events - & very safe security with convenient little stores & big supermarket right 1 minute walk distance away. So nice & kind people around hotel.
Stayed 3 nights in Apr 2019

10/10 Excellent

Deny.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

SitiDa, Arizona , USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice and responsive . The foods are ok but not that excel.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Matheys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019