Jalan Danau Permai Raya Blok C 1 Sunter, Jakarta, Jakarta
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Had an amazing stay. Excellent service, comfortable beds and big rooms. AC is not that powerful but is comfortable. Food is good and breakfast has good variety. Overall highly recommended for people coming for expo at JIEXPO centre.
JINESH
Stayed 4 nights in Oct 2023
Response from Ferry Febriari General Manager on 17 Oct,2023
Dear Mr Jinesh,Thank you for choosing our hotel as your home away from home.We truly believe that personalized service and paying attention to the smallest details are important and as such I am delighted that our team have gone the extra mile in ensuring that you had such a great stay.Please do let us know if there is anything we can do to make your next stay even more relaxing and memorable and in the meantime we look forward to welcoming you back very soon.Kind regardsFerry FebriariGeneral Manager
10/10 Excellent
sadanand sanjeeva
8 Apr,2023
sadanand sanjeeva
Stayed 1 night in Apr 2023
Response from Ferry Febriari General Manager on 1 May,2023
Dear sadanand sanjeeva, Thank you for taking the time to give us the maximum score. We always look forward to welcoming you back in the future. Best Regards,
Response from Best Regards Toto Sandjaja General Manager on 8 Aug,2022
Dear Valued Guest,
Thank you most sincerely for your lovely feedback. We are delighted you enjoyed our facility and Sunlake Waterfront Resort and Convention hospitality so much you decided to stay a little longer. We are hugely motivated by your comments and will endeavor to continually improve our service. Thank you once again and we look forward to seeing you again on your next trip to Jakarta
Best Regards
Toto Sandjaja
General Manager
4/10 Poor
atul
27 Oct,2021
atul
Stayed 1 night in Oct 2021
Response from Ecommerce on 29 Jan,2022
Dear Valued Guest
Thank you very much for taking the time to share your 5 stars review with us.
It is always a pleasure for our Team for knowing our guests left our hotel happy and satisfied with our facilities and services.
We are applying the safety protocol required to guarantee your safety and comfortability when you were staying with us,
we also make sure to keep the room clean and sanitized every single day.
We look forward in welcoming you back to our Hotel.
If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.
Dear Valued Guest
Thank you very much for taking the time to share your 5 stars review with us.
It is always a pleasure for our Team for knowing our guests left our hotel happy and satisfied with our facilities and services.
We are applying the safety protocol required to guarantee your safety and comfortability when you were staying with us,
we also make sure to keep the room clean and sanitized every single day.
We look forward in welcoming you back to our Hotel.
If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.
Kind Regards,
8/10 Good
BoonHeng
Business traveller
20 Feb,2020
Liked: Staff & service
BoonHeng
Stayed 2 nights in Feb 2020
6/10 Okay
Chin Han
Travelled with family
13 Feb,2020
Disliked: Room comfort
Big room, low price.
The room is quite big... but pretty uncomfortable. WiFi keeps getting server not responding and have to keep asking for ID and password. Room amenities is quite basic. First room that I am allocated had the single bed so shaky. Change room but still pretty similar
Hotel is well attended and in a good location. Staff is friendly and the food at the Indian restaurant is good.
ASHISH
Stayed 6 nights in Dec 2019
8/10 Good
ASHISH
16 Sept,2019
Liked: Cleanliness, room comfort
ASHISH
Stayed 1 night in Sep 2019
Response from New Metro Hotel on 10 Oct,2019
Dear Value Guest
Thank you very much for sharing this positive review of your stay at the New Metro Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
New Metro Hotel
Dear Value Guest
Thank you very much for sharing this positive review of your stay at the New Metro Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
New Metro Hotel
The hotel location is easy to find something to eat even at night. But the bathroom is terrible. Every time you flush the toilet water leaking from the side and every time you shower the water did not drain fast so there is water pooling on your feet..gross. They only give you 2 towels in the room even though we booked for 4 peoples..no towel for face or hand. We have to ask to housekeeper every day for extra towel.
I enjoyed my stay very much ... eventhough i was bitten by bugs the whole night during my sleep room 4143 i am so tired that i slerp through. i did talk to the front desk but they just said ok. Hahaha maybe they don't understand my pain i would live to come back ith my family the next time
Always pleasant after several times repeated stays here, quiet area for resting and relaxing, but still conveniently close to the busy commercial district of Kelapa Gading
Not a lot to say other than Hotels.com need to standardize WORDING when describing accommodation. Kitchen/Kitchenette to me is all the same; turns out not to be. Duped into thinking room was other than it turned out to be. Will not make the same mistake again. Of course Hotels. com did nothing about it when I called.
I booked this hotel for the convenience of travel time to the office. The room was good and the amenities within the hotel are quite good. The problem with the hotel seems to be a club that is on or near the premises that blares music which resounds on the bed until 3:30 - 4:00 AM. I hardly slept the 2 days I am there.
I am travelling quiet frequently to Indonesia and this hotel suits me in every way. The rooms are quite spacious, good swimming pool, Nice Gymnasium and most important Indian Foods available without any difference in taste.
I will visit again.
Cleanliness below average.
Bad service - no towel in the room, and had to call housekeeping 3x for towels.
Safe deposit box not working.
Overall, not recommended.
This is the only I have ever stayed at Manila. I have been coming here over the last 10 years and it is always delightful.
I have observed however, that the place is beginning to show signs of aging and the staff seem to be more brusque and business like this time rather than naturally cheerful which was one of the reasons I always wanted to go back to Shangrila.
2nd time for me to stay in 4 months. Since it is too far from Airport, it is advised to give pick-up and drop service. it was a great stay and again I will be visiting this hotel in Oct 16 for the third time in a year. The price I got was exceptionally reasonable.Staff exceptionally courteous right from gate to the reception.
Provision of Hand towels was lacking. Breakfast was quite good, staff were friendly. Spa was also good
Bruno R
Response from Franky Hutapea on 8 Jun,2016
Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our room and service. We look forward to welcome you back.
Thank your recent stay and we appreciate your review of our hotel. We are glad to hear that you had a satisfying experience with us and that our hotel anticipated all of your needs. We are delighted that you found the services of our staff to your liking. It is our objective to go above & beyond...