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Reviews of Swiss-Belinn Simatupang

3 out of 5
Swiss-Belinn Simatupang
Jalan RA. Kartini No. 32, Lebak Bulus, Simatupang, Jakarta

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 75 reviews" "
Rating 8 - Good. 31 out of 75 reviews" "
Rating 6 - Okay. 15 out of 75 reviews" "
Rating 4 - Poor. 3 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The the air condition was working properly. I complained and I was told it’s regulates it self and there was nothing they could do about it. I was hot most of the nights. Great location, beautiful staff and amazing massage staff. Aside from the air conditioning 10/10.
Stayed 7 nights in Feb 2024
Response from Swiss-Belinn Simatupang. on 21 Feb,2024
Dear James, Thank you for taking your time to share us your experience with us. On behalf of the management, allow us to extend our sincerest apologies in particular pertaining you recent stay at our Hotel. Once again, thank you and we do hope to welcome you back to Swiss-Belinn Simatupang very soon with a better service and experience. Warmest regards, Swiss-Belinn Simatupang.

10/10 Excellent

Abimanju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robertus

Stayed 1 night in Apr 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Sudiaman

8/10 Good

Dwitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful small boutique hotel
Stayed 2 nights in Oct 2022
Response from Denny on 29 Oct,2022
Dear Dwitra,Thank you for your kind review. We are glad that you enjoyed your stay. We look forward to you coming back. Stay safe and healthy. DennyFront Office Manager

10/10 Excellent

Anya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the wedding venue I attended. Shopping mall and other areas. The parking is limited and the pool is small. But overall we enjoyed our stay. We have 5 rooms and one of the room is the suite. I recommend the suite for not much differ. They have microwave, medium fridge and the spacious living with a couch and tv room along with two chairs of dining section.
Stayed 2 nights in Sep 2022
Response from Denny on 17 Oct,2022
Dear Anya,Thank you for taking the time to write about your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities.Our guests comfort is our utmost priority, therefore we strive to provide excellent service and facilities to our guests.Looking forward to welcoming you back on your next return.Regards,DennyFront Office Manager

4/10 Poor

Najwa

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Thesis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I guess what you could expect for the stars and price. Smelt badly of cigarettes in the lobby. On a positive note I thought the breakfast options were good and fresh!
Stayed 2 nights in Mar 2020
Response from Denny on 5 Dec,2020
Dear Guest Thank You for the rating you gave to our property. We appreciate your positive review and look forward to the pleasure of welcoming you back again soon. Warm Regards Denny Front Office Manager

8/10 Good

Rosalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in Jakarta
Service was excellent as I was booking the room for my mom who was staying for a few days in Jakarta while I was there too. She mentioned the breakfast was plentiful and the location was superb, close to everything she wants.
Stayed 4 nights in Feb 2020
Response from Denny Indrasetiawan on 10 Feb,2020
Dear Rosalina I would like to thank you for your recent stay at Swiss-Belinn Simatupang. We are truly grateful you took the time to share your positive recent experience, having enjoyed our breakfasting menu, and facilities. We appreciate your positive review and look forward to the pleasure of welcoming you back again soon. Warm Regards Denny Indrasetiawan Front Office Manager

10/10 Excellent

Cyrus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Denny Indrasetiawan on 10 Feb,2020
Dear Cyrus Thank You for the best rating you gave to our property. We appreciate your positive review and look forward to the pleasure of welcoming you back again soon. Warm Regards Denny Indrasetiawan Front Office Manager

10/10 Excellent

Syafiq, Abu Dhabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swiss Belinn TB Simatupang was close to malls like Poins Square and Pondok Indah mall while at the same time being close to my friends house making it ideal for my stay. The price was very reasonable and the room I got was beyond my expectations. The staff were nice and provided all the extra things I needed for my stay without being overly invasive. Overall, it was a great two night stay at Swiss Belinn
Stayed 2 nights in Jan 2020
Response from Denny Indrasetiawan on 10 Feb,2020
Dear Syafiq I would like to thank you for taking the valued time to share your feedback on Expedia following your recent stay at Swiss-Belinn Simatupang Jakarta. It is our pleasure to know that you have enjoyed our service and facilities provided throughout your stay. We appreciate your positive review and look forward to the pleasure of welcoming you back again soon. Warm Regards Denny Indrasetiawan Front Office Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Denny Indrasetiawan on 10 Feb,2020
Dear Guest Thank you so much for your great recommendation. We are truly grateful you took the time to share your positive recent experience. We are looking forward to welcome you back in the nearest future. Best Regards Denny Indrasetiawan Front Office Manager

8/10 Good

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Denny / Front Office Manager on 16 Dec,2019
Thank you for taking your time to give us best rating pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards,

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Denny / Front Office Manager on 16 Dec,2019
Thank you for taking your time to give us best rating pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards,

10/10 Excellent

Jonathan N

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Denny / Front Office Manager on 16 Dec,2019
Thank you for taking your time to give us best rating pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional business hotel
Standard business hotel. Clean, serviceable, functional
Stayed 1 night in Sep 2019
Response from buditama on 14 Oct,2019
Dear Peter, Thank you for taking your time to give us best rating pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards, Buditama Setiawan General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are real efficient and polite. I love the location and rooms are pretty clean and neat as well. This is my 3rd time staying here. I felt safe too, especially am traveling alone.
Stayed 5 nights in Oct 2019
Response from Buditama on 14 Oct,2019
Dear Valuable Guest Thank you for taking your time to give us best rating pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards, Buditama Setiawan General Manager

10/10 Excellent

Az, Kuala Lumpur, MY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room pretty clean and breakfast is good
Stayed 1 night in Jul 2019

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Darwin on 4 Jul,2019
Thank you for taking time to write your experience pertaining to your recent at our hotel We're glad to learn that you had experience during stay with us our guest comfort is our utmost priority, therefor we strive to provide the excellent service to welcoming you back o your next return

8/10 Good

AB

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within walking distance to Point square (mall) and Carefour (hence access to supermarket/fast food resto) and ca 30 minutes taxi drive away from Pondok Indah (high-end mall), property is clean, breakfast spread is decent, check in and check out process is fast. Hotel can be more generous with shampoo and shower gel though (which are enough for 1 day use only, should replenish on day 2 without being asked). You might want to consider installing reading light by the beds.
Stayed 2 nights in Mar 2019
Response from General Manager on 6 Apr,2019
Dear Valued Guest, Thank you for taking your time to write your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards, Buditama Setiawan General Manager

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Terence

Fairly comfortable
I was staying for the night, gave me a twin bed. Would have preferred a double bed but it was higher price.
Stayed 1 night in Nov 2018

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Fredrick

Liked: Cleanliness, property conditions & facilities
Not Coming Back
Took too long for hot water to come out. I had 30 mins shower in cold water instead. Really bad. Room is so small it’s not worth the price. Staff service is just okay not special at all. I’d definitely not coming back.
Stayed 1 night in Jul 2018
Response from General Manager, Nanang Sumardjono on 25 Aug,2018
Dear Fredrick, Thank you for taking your time to write your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Your concern had been taken up with the respective department concerned, and we will make the necessary amends and assuring you of the best possible service for your future visit. Looking forward to welcoming you back on your next return to Swiss-Belinn Simatupang, Jakarta. Regards, Nanang Sumardjono General Manager

8/10 Good

Prima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff and convenient location.
Our stay was cery good overall. It was not family friendly hotel without amenity such as microwave to warm up food.
Stayed 8 nights in Jul 2018
Response from General Manager, Nanang Sumardjono on 10 Aug,2018
Dear Prima, Thank you for taking your time to write your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards, Nanang Sumardjono General Manager

10/10 Excellent

Syafiq, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and pleasant
I arrived late night but the staff were present to welcome me. The check in was very quick and I got settled in very easily. The hotel was very close to a mall which was convenient as I could access most things relatively easily. The hotel was close to there city and Grab drivers were always present around the hotel. Bathroom was great, didn't try the breakfast or the pool but everything else were to my satisfaction
Stayed 2 nights in Aug 2018
Response from General Manager, Nanang Sumardjono on 10 Aug,2018
Dear Syafiq, Thank you for taking your time to write your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards, Nanang Sumardjono General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Syed Zain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and excellent place to stay.
Response from Nanang Sumardjono, General Manager on 18 May,2018
Dear Syed Zain, Thank you for taking your time to write your experience pertaining to your recent stay at our hotel. We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. Regards, Nanang Sumardjono General Manager

10/10 Excellent

Zain, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,good location with facilities around.
No comment. Overall satisfaction . I enjoyed my stay very much. Anything I need just approached the hotel staff and I got their help and assistance.. That's all.
Stayed 3 nights in Dec 2017

6/10 Okay

Yanti, Jakarta

Good value hotel
Fast check-in Quick respond to guest's request Clean Helpful staff
Stayed 1 night in Nov 2017

10/10 Excellent

Lud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel and good location, clean room and good brrakfast.
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
breakfast was poor, no one cleaning
The hotel was fine, but breakfast was awful no where to sit as tables filled with dirty dishes. Lots of unhappy guests, no cups plates etc I hope this improves.
Stayed 17 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room as per our requested. Quiet good and complete breakfast. Overall ok ☺

6/10 Okay

ben, singapore

Liked: Cleanliness, room comfort
Good location
Will consider staying here if my work is within the area.

8/10 Good

Nur Fuziyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good
New hotel & location is superb

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed a few times
room was great!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy in - easy out - no hassles
easy check in. good parking. friendly and efficient staff.
Response from General Manager on 18 Oct,2016
Dear Sir/Mam, Thank you for staying with us and for taking the time to review our hotel. I am glad to hear that you satisfied with our service especially the staffs and hotel performance Once again thank you for your valued feedback and hope that we have the opportunity to welcome you back in the future Best regards, Lanny Gesang General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 18 Oct,2016
Dear Sir/Mam, Thank you for staying with us and for giving us the 4 star for the Hotel We appreciate your star review and look forward to welcome you back Best regards, Lanny Gesang General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere....

6/10 Okay

Priscilla, Los Angeles, CA

Disliked: Staff & service
Very disappointed
I stayed in this hotel prior to my flight back to LA. And it was first day of Lebaran Day. The grudge I have is about the payment. I got this hotel from Orbitz, which gave me good price. When checked in, I informed the officer that I will leave the hotel early because of my flight, but my mom will stay until checkout time. He said everything's okay, he will swipe my CC and I dont need to do anything anymore when I leave. The next morning I asked again whether I have to do another swipe, they say no need. But what happened when my mom gave the room key was the officer said the room was not paid yet. Which is I dont know because I already on the plane back to LA. Luckily, theres my sister that help me do the payment. I really disappointed with the incovenient they give to my mom, she was freaked out when she told me this like she was humiliated in front of people bec they grab her hand like as if she is a thief. I like their welcome approach actually, and the room was really comfy. But with this experience I will never ever stay in whatver swiss bel hotel chain anymore.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Edi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Roy, Los Angeles

Disliked: Room comfort
Ok hotel Room too small Bad Internet

10/10 Excellent

TAKAMITSU

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Sang Jun

Liked: Staff & service, amenities, property conditions & facilities
가격대비 깨끗함. 주변 진입
Response from Denny - Front Office Manager on 18 Jan,2023
Dear Sang Jun,Thank you for letting us know your satisfaction with your recent stay.We're always eager to hear what you like and how we can improve for your next memorable moments with us.Very kind regards,DennyFront Office Manager