Wyndham Hotels, Kim Ma hotels

"Please stay here! Sulli and the other members of staff were incredible! They were kind, helpful and went above and beyond with our stay even making us a map to help us navigate Hanoi. For that I absolutely cannot recommend this stay enough! We were given a free upgrade as the room was available and we got free drink coupons. The rooms were lovely, the location was perfect and the hotel was next to everything you could want. The breakfast was delicious and when we were getting an early bus to sapa they packed us a delicious breakfast for us to have on our travels. They helped with our bags and made us feel so at home. And for the price this was all absolutely so much more than we could have expected! "

"We really enjoyed our stay at this hotel-it was the first one we stayed at our our vacation traveling around Vietnam. This hotel is located in the old quarter-a convenient location. We really enjoyed the breakfast-the staff were very friendly & they had the best yogurt & coffee! We would consider this hotel in the future! Thank you! "

"Helpful staff – great advice for Lan Ha bay cruise"

"I had an incredible stay at this hotel in Hanoi, and what stood out the most was the truly exceptional service. From the moment I arrived, the staff went above and beyond to make me feel welcome, especially one staff member named Susan. Every interaction felt genuine—whether it was the warm greeting at the front desk, the helpful recommendations for local restaurants and attractions. The team here is attentive without being intrusive, and it’s clear that they take pride in making each guest’s experience personal and memorable. They helped arrange transportation, gave me insider tips for exploring the Old Quarter, and even checked in to make sure everything in my room was perfect. Hanoi is already a beautiful and vibrant city, but staying here elevated my trip to another level. I’ve stayed in many hotels, but the service here is among the best I’ve ever experienced—kind, professional, and heartfelt. I would return in a heartbeat and highly recommend this hotel to anyone visiting Hanoi."

"Have stayed here a few times and that’s why I go back It is lovely "

"Great staffs and Services"

"I stayed at Hotel Melia in Ha Noi for 2 nights in August 2025 during holiday vacation. The check-in was smooth, and the front desk staff were very friendly—especially recommended great local restaurants. Our room was spotless, modern.The breakfast buffet was excellent with fresh pastries and good coffee. The location is ideal,short walk to major attractions. Overall, we had a fantastic experience and would highly recommend this hotel to anyone visiting Ha Noi"

"Hotel staff very attentive, welcoming and competent. We were very well received. On arrival we were toasted with a refreshing juice to soothe the heat. The employees are very cordial, welcoming us every walk back always with a friendly smile. Clean and pleasant environment, decorated with fresh and beautiful flowers. We feel at home. We love the breakfast, served with variety and abundance. Congratulations to everyone!!!! We love!!!"

"staff"