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Reviews of Ascott Kuala Lumpur

5 out of 5
Ascott Kuala Lumpur
No 9 Jalan Pinang, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 401 out of 734 reviews" "
Rating 8 - Good. 258 out of 734 reviews" "
Rating 6 - Okay. 46 out of 734 reviews" "
Rating 4 - Poor. 9 out of 734 reviews" "
Rating 2 - Terrible. 20 out of 734 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness
The staff was friendly and helpful. The area was close to the KLCC Park and nightly water show. Walking distance to the Petronis Towers. Aquarium was walking. Also the hop on and off bus has 2 stops close to the hotel.
Stayed 7 nights in Mar 2024
Response from Nixon on 16 Mar,2024
Good Day Lawrence, Thank you for staying with us during your visit in Kuala Lumpur. We appreciate the great score ratings and your recent feel good experience feedback specially our team friendliness, helpfulness, great location to access KLCC, Aquarium, Night water fountain show, hop on and hop off bus station and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Fayaz

Travelled with family
Liked: Cleanliness, room comfort
Thank you Widya!
Great time in Ascott. Perfect for a family with young kids. Excellent location and a 3 mins walk to KLCC. Thank you so much to Widya for making our stay amazing - we had a slight issue and Widya resolved the problem immediately.
Stayed 8 nights in Dec 2023
Response from Nixon on 15 Jan,2024
Good Day Fayaz & Happy New Year 2024, Thank you for staying with us during the Endemic. We appreciate the perfect score and your great holidays experience feedback especially Widya whom go beyond to make a wonderful stay experience, perfect place for families trip persona and great location near to KLCC and etc. Please accept our sincere apology for the 3rd party breakfast experience and we will inform our food partner to improve. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

CHEE BOON

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the quietness of the surrounding.
Stayed 4 nights in Dec 2023
Response from Nixon on 15 Jan,2024
Good Day Chee Boon & Happy New Year 2024, Thank you for staying with us during the Endemic. We appreciate the perfect score and your nice holidays experience feedback especially the quietness of the surrounding plus great location near to KLCC and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable, the gym was excellent, and the staff were courteous and helpful. The location was ideal for access to the Convention Center, Petronas Twin Towers and other center city attractions. The breakfast at the adjacent Bodega was somewhat limited, but the staff were accommodating.
Stayed 8 nights in Nov 2023
Response from Nixon on 13 Nov,2023
Good Day Stephen, Thank you for staying with us during the Endemic. We appreciate the perfect score and holidays experience especially our friendliness, helpfulness, excellence gym, spacious room, cleanliness, comfortability with cozy felling, also the location near to KLCC, Pavilion mall and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Khalid

Travelled with group
Liked: Cleanliness, room comfort
Very comfortable stay, clean and well maintained room. Equiped with modern furnitures and design.
Stayed 4 nights in Nov 2023
Response from Nixon on 13 Nov,2023
Good Day Khalid, Thank you for staying with us during the Endemic. We appreciate the perfect score and holidays experience especially our spacious room, cleanliness, comfortability, well maintaining room, modern furniture and designed, also the location near to KLCC, Pavilion mall and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, room comfort
100% Recommended!
Absolutely fantastic. Kind and accomodating staff, a clean and beautiful suite, 100% recommend.
Stayed 4 nights in Nov 2023
Response from Nixon on 13 Nov,2023
Good Day Ann, Thank you for staying with us during the Endemic. We appreciate the perfect score and holidays experience especially our accommodating team, spacious room, cleanliness, comfortability with cozy felling, also the location near to KLCC, Pavilion mall and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Jill

Stayed 3 nights in Oct 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well maintained, we had issues with the aircon and was super warm and though they sent their staff trying to fix it, it didn’t help at all and they didn’t even entertain our request changing the room. The room over all sure it was spacious, but nothing special. The pool area was just mediocre, it’s not staffed, and the ambience felt like a condominium pool. Do not recommend.
Response from Nixon on 15 Oct,2023
Good Day Mark, Thank you for staying with us during the Endemic. We appreciate the score and feedback. Please accept our sincere apology for the air-cond experience and without any staff for the swimming pool area and we will share your feedback to our Engineering department to look-in the defect and also how to improve the swimming pool ambiance to allow more lively activities. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Keng Wei

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staffs, they will great you every tim. This hotel also walkable to KLCC within minutes.
Stayed 2 nights in Aug 2023
Response from Nixon on 3 Sept,2023
Good Day Keng Wei, Thank you for staying with us during the Endemic. We appreciate the perfert score and great holidays experience especially our cleanliness, friendliness, great location and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

8/10 Good

Chong jin, Singapore

Stayed 3 nights in Aug 2023

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If drinking water was provided in the apartment. You are 5 out of 5.
Stayed 3 nights in Aug 2023
Response from Nixon on 3 Sept,2023
Good Day Khalid, Thank you for staying with us during the Endemic. We appreciate the great score and great holidays experience especially our cleanliness, friendliness, great location and etc. Please accept our sincere apology as we are using water filter system from the water tap and have no longer using any bottle due to sustainability direction to save the world and help the climate. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

6/10 Okay

Isha, Brooklyn

Travelled with family
Liked: Cleanliness
If you're organizing an airport pickup for a large group, go with double what you think you need. We were 10 adults and the sent a van we crammed into that barely fit us and our luggage. Wifi in the rooms, gym, and pool was spotty at best and only really worked in the lobby. No lobby bathrooms.
Response from Nixon on 31 Jul,2023
Good Day Isha, Thank you for your score and ratings. We are glad that you overall enjoyed your stay with us specially GYM, Pool, Wifi internet and great location near to KLCC and etc. Please accept our sincere apology for the airport pick-up arrangement and experience and we will share your feedback to our team to look in to this for future improvement. We look forward to welcoming you again. Thank you and have a wonderful day to you. Nixon/Residence Manager

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, room comfort
Great service apartment for work and family stay
Had stayed in Ascott KLCC many times from before its major revamp to after and they have never disappoint.
Stayed 2 nights in Jul 2023
Response from Nixon on 10 Jul,2023
Good Day Philip, Welcome back and thank you for always staying with us and also during the Endemic. We appreciate the perfect score and great holidays experience especially our good revamped room, condition, nice hotel, product upkeep and etc that never disappoint you. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Naoto

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Jun 2023
Response from Nixon on 25 Jun,2023
Good Day Naoto, Thank you for staying with us during the Endemic. We appreciate the perfect score and staycation experience especially the excellent feeling you had.Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

4/10 Poor

Eugene

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Big rooms and convenient
Stayed 2 nights in Jun 2023
Response from Nixon on 25 Jun,2023
Good Day Eugene, Thank you for staying with us during the Endemic. We appreciate the score and staycation experience specially our spacious room and great convenient . Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Hitesh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Erfanah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Space and location is fantastic. Service is wonderful by all friendly and helpful staff.
Stayed 3 nights in Jun 2023
Response from Nixon on 12 Jun,2023
Good Day Erfanah, Thank you for staying with us during the Endemic. We appreciate the perfect score and staycation experience especially friendliness, wonder service, helpfulness, spacious room, perfect location near to KLCC and etc. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager

8/10 Good

Harishpal

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Nixon on 11 Jun,2023
Good Day Harishpal, Thank you for staying with us during the Endemic. We appreciate the great score and staycation experience. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Sa'at Nazlina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and safe
Stayed 2 nights in May 2023
Response from Nixon on 29 May,2023
Good Day Sa'at Nazlina, Thank you for staying with us during the Endemic. We appreciate the perfect score and staycation experience specially our location is very convenient and a good safe to stay-in. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

8/10 Good

Brett

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Good for shopping, helpful staff
Stayed 1 night in May 2023
Response from Nixon on 6 May,2023
Good Day Brett, Thank you for staying with us during the Endemic. We appreciate the great score and staycation experience specially our helpful team and good nearby shopping mall for KLCC & Pavilion. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, well located property.
Stayed 2 nights in Apr 2023
Response from Nixon on 20 Apr,2023
Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate the perfect score and staycation experience specially our nice residence, location and great place for long or short retreat. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

8/10 Good

Karen Jean, Durham

Liked: Cleanliness, amenities, property conditions & facilities
Mini market onsite
Stayed 4 nights in Mar 2023
Response from Nixon on 10 Apr,2023
Good Day Karen, Thank you for staying with us during the Endemic. We appreciate the great score and staycation experience especially the convenient store at lobby. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

SHOTA

Stayed 2 nights in Apr 2023
Response from Emma Razali on 26 May,2023
Dear Shota,Thank you for staying with Ascott Sentral Kuala Lumpur. We are looking forward to be of service to you in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

Marziyana

Stayed 3 nights in Mar 2023

10/10 Excellent

Iryianti

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really love the apartment as it’s fully equipped. There’s an oven, a toaster, big fridge, they even have a separate tap just for drinking water. Toilet is huge and very clean. The room is very spacious for our 2 toddlers to roam around. The receptionist. Puteri, is very friendly. Will definitely stay here again for future KL trip.
Stayed 1 night in Feb 2023
Response from Nixon Chin/ Residence Manager on 15 Feb,2023
Good Day Iryianti, Happy New Year 2023 and thank you for staying with us during the Endemic. We appreciate the perfect score staycation experience especially our spacious room, well equipped kitchen setup, cleanliness, comfortability, water filter system and most importantly our friendly Guest Service Team (Putri). We will share your feedback to our entire team to keep up the good jobs. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

Aneeshmon

Stayed 2 nights in Jan 2023

8/10 Good

Chong jin, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall ok. Good location and property was clean and well maintained. Great gym and pool. A few things to work on. Parking should be complementary per what was advertised, assistance with bags was slow/did not happen on checkout.
Response from Nixon Chin/ Residence Manager on 1 Jan,2023
Good Day & Happy New Year 2023 Chong Jin, Thank you for staying with us during the Endemic. We appreciate your great score staycation experience specially our cleanliness, well maintained room, location, swimming pool, GYM beside the 3rd party parking with a fee and slow for the luggage assistance on your departure. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Residence Manager

10/10 Excellent

FIRDAUS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only issue is the connection wifi is not stable.
Stayed 3 nights in Dec 2022
Response from Nixon Chin/ Residence Manager on 10 Dec,2022
Good Day Firdaus, Thank you for staying with us during the Endemic. We appreciate your perfect score staycation experience beside the wifi connectivity is not stable and we will share your feedback to our IT support to look into this. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Residence Manager

6/10 Okay

md sukardi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It will be better to have a proper dining area/restaurant to serve breakfast or dine in considering the brand that you are carrying. We do understand that at the moment we have just begun life back to normal after the hard times of COVID. We don't mind to come back to Ascott Kuala Lumpur due to its convenient location to other attractive areas.
Stayed 7 nights in Sep 2022
Response from Emma Razali on 20 Sept,2022
Dear Md Sukardi,Thank you for staying with us and we regret that our breakfast offerings did not meet your expectations. We hope we can see you again for a better-improved experience.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

LUNINGNING BARLONGO

Stayed 2 nights in Jun 2022

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, room comfort
Good family venue
Room and daily room service was comfortable and prompt. Location was great with KLCC, KL tower, Twin towers, park, central market etc all within walking distance/short grab ride away.
Stayed 3 nights in Jun 2022
Response from Emma Razali on 18 Jun,2022
Dear Mr Syed, Thank you for the high rating and we are glad to hear that you enjoyed your stay with us. Hope to see you again for another memorable experience. Warmest regards, Emma Razali Assistant Residence Manager

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room
Stayed 3 nights in Jun 2022
Response from Emma Razali on 18 Jun,2022
Dear Mr William, Thank you for the rating and we are glad to learn that you like our spacious room. Hope to see you again in the near future. Warmest regards, Emma Razali Assistant Residence Manager

8/10 Good

Mohamed Ridza Bin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No more movie channel on tv
Stayed 4 nights in Jun 2022
Response from Emma Razali on 10 Jun,2022
Dear Mohamed Ridza, Thank you for your review. We hope to be of service to you in the near future. Warmest regards, Emma Razali Assistant Residence Manager

10/10 Excellent

Dato Raja Ahmad

Stayed 2 nights in Jun 2022
Response from Emma Razali on 10 Jun,2022
Dear Dato Raja Ahmad, Thank you for the high rating and we hope to see you again for another memorable experience. Warmest regards, Emma Razali Assistant Residence Manager

10/10 Excellent

Siew Yan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, not enough carpark for us. Hope can free parking based on room instead of unit. We rent 2 unit of 3 room apartment stay for 12 person. 2 carpark that's not enough for me.
Stayed 1 night in May 2022
Response from Emma Razali on 1 Jun,2022
Dear Siew Yan, Thank you for the high rating, we valued your comment and fully understand your concern. We look forward to seeing you again for another memorable experience. Stay safe and have a wonderful day. Warmest regards, Emma Razali Assistant Residence Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The staffs are not attentive enough to your details and requirements . Overall stay was just OK.
Stayed 4 nights in May 2022
Response from Emma Razali on 28 May,2022
Dear Sir/Madam, Thank you for the rating and for taking the time to review your stay experience with us. We regret to learn about the shortcomings, we will definitely provide more training to our staff for service improvement. Stay safe and have a wonderful day. Warmest regards, Emma Razali Assistant Residence Manager

2/10 Terrible

Yukie

Stayed 1 night in May 2022
Response from Emma Razali on 8 May,2022
Dear Yukie, Thank you for the rating and for taking the time to rate your stay with Ascott Kuala Lumpur. We apologize should there be a shortfall encountered during your recent trip. Hope to see you for a better-improved experience. Warmest regards, Emma Razali Assistant Residence Manager

2/10 Terrible

Wei Nien

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel wasn’t maintained properly. Water from all the taps and pipes were brown and dirty. We didn’t shower for the first night as we were advised to run the water for a few hours overnight. Some lights were not working and the phone battery had to be replaced. The curtain hinge was also loose. Clearly this property didn’t bother to do proper maintenance after reopening from Covid lockdowns etc. Staff also lacked the sense of urgency and proper training and were just going through the motions even though we were having serious issues with the room.
Stayed 4 nights in Apr 2022
Response from Emma Razali on 4 May,2022
Dear Wei Nien, Thank you for taking the time to review your recent trip with us. We regret to learn about the shortfall encountered during the stay and we hope we can provide a better-improved experience in the near future. Stay safe and have a wonderful week. Warmest regards, Emma Razali Assistant Residence Manager

10/10 Excellent

sanjeeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in / check out was a breeze.... Great hospitality.... especially thanks to Mr.kelvin for making our stay better...
Stayed 1 night in Apr 2022
Response from Emma Razali on 2 May,2022
Dear Mr Sanjeeth, Thank you for the high rating and we are glad that you enjoyed your stay with us. Stay safe and have a wonderful day. Warmest regards, Emma Razali Assistant Residence Manager

10/10 Excellent

Ade

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fuss-free check-in with pleasant receptionist sho likes to speak english when asked in malay. She did a great job tho!
Stayed 1 night in Apr 2022
Response from Emma Razali on 2 May,2022
Dear Ade, We are grateful for the high rating and we hope to see you again for a more memorable experience. Warmest regards, Emma Razali Assistant Residence Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Highly recommended
The trip was mainly to see friends and family but also to spent some time relaxing. Staff were extremely helpful. Hotel is in a wonderful location with easy access to shops, restaurants and public transport.
Stayed 5 nights in Mar 2022
Response from Emma Razali on 7 Apr,2022
Dear Mr Anthony, We are grateful for the high rating and we are glad to learn that you enjoyed your stay with us. Hope to see you again for a more enjoyable experience. Have a great day. Warmest regards, Emam Razali Assistant Residence Manager

4/10 Poor

Jia Vern

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at hotel at 5.30pm but front desk informed room was not ready. We have already arrived late than standard check in time but still not expecting a room to rest and did not receive an early notice from hotel as well. Hotel did not try to compensate or offer any solution but just mentioned previous guest late check out which leads to slowness. Disappointed with the check in service
Stayed 1 night in Dec 2021
Response from Emma Razali on 3 Jan,2022
Dear Jia Vern, We regret to hear on the shortfall encountered during your arrival and hope that we can provide a better-improved experience during your next trip to Kuala Lumpur. Best regards, Emma Razali - Operations Manager

10/10 Excellent

Marya

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay
Our family really enjoyed our stay here. The staff were wonderful. The room very comfortable. Lots to see by foot. Will definitely stay here again on our next trip to KL.
Stayed 2 nights in Dec 2021
Response from Emma Razali on 25 Dec,2021
Dear Ms. Marya, We thanked you for the high rating and we definitely look forward to seeing you and your family during your next trip to Kuala Lumpur. Best regards, Emma Razali - Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Central location, wonderful facilities
Super clean apartment with great amenities. Centrally located. Wonderful staff!
Stayed 6 nights in Dec 2021
Response from Emma Razali on 20 Dec,2021
Dear Sir, We are grateful for the high rating and we are glad to learn that you enjoyed your stay with Ascott Kuala Lumpur. Hope to see you again in the near future. Best regards, Emma Razali - Operations Manager

8/10 Good

Nur Emiza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit is very spacious and the interior is very nice. KLCC and pavilion is a walking distance from the apartment.
Stayed 1 night in Nov 2021
Response from Emma Razali on 22 Nov,2021
Dear Ms. Nur Emiza, Thank you for staying with us and we are happy to know that you like our location. We definitely look forward to seeing you again in the near future. Stay safe and have a great day. Best Regards, Emma Razali - Operations Manager

2/10 Terrible

teik hooi

Travelled with family
Liked: Cleanliness, room comfort
Don't stay there if peak season
Check in extremely slow, crowded But process too slow, queqe number 5th took an hour with 3 counters. Insufficient Parking Even advertised parking provided, hv to park paid car park with extremely costly. Breakfast pack too small portion. Anyway, room is good and comfortable.
Stayed 1 night in Nov 2021
Response from Emma Razali on 20 Nov,2021
Dear Teik Hooi, We thanked you for staying with us and for the rating. We appreciate your comments and we will work towards further improvement. We hope to see you again for a better experience. Best Regards, Emma Razali - Operations Manager

10/10 Excellent

Diyana

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay with friends and family. Kids had so much fun! Location was great too.
Stayed 2 nights in Oct 2021
Response from Emma Razali on 7 Nov,2021
Dear Ms Diyana, We are grateful for the high rating and we look forward to more opportunities to be of service to you. Stay safe and have a great weekend. Best Regards, Emma Razali - Operations Manager

10/10 Excellent

NOR AZLAN

Travelled with family
Liked: Cleanliness, room comfort
Always great !
Always great !
Stayed 1 night in Oct 2021
Response from Emma Razali on 29 Oct,2021
Dear Mr Nor Azlan, Thank you for the high rating and we appreciate your support towards Ascott Kuala Lumpur. We hope to see you again in the near future. Best Regards, Emma Razali - Operations Manager

10/10 Excellent

Wai Keat

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Emma Razali on 26 Oct,2021
Dear Mr Wai Keat, Thank you for the high rating. We look forward to see you again in the near future. Best Regards, Emma Razali - Operations Manager

8/10 Good

loginee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its so rare to have a room that is so beautiful and has a balcony in the city center. First class amenities, from the room to the poolside. Breakfast with an additional charge of rm21 per person was absolutely worth it. We opted for the Asian and Western menu which was served in the room. The only setback was the check in process. The lady who checked us in did not brief us about any special SOP for the usage of the pool or even suggesting for breakfast. We proactively asked for breakfast and she just said thats rm21 and we had to call up the guest service to enquire about the pool. Kudos to the night shift Front Desk Duos who made us feel good by greeting us with warmth and great smile even being masked. Minor issues like this can be improvised though. Will surely repeat our stay here!
Stayed 2 nights in Sep 2021
Response from Emma Razali on 3 Oct,2021
Dear loginee, We are grateful for such a lovely review and the high rating. We noted your comment and will surely share it with the team so that we can further improve on the process. Have a wonderful day and stay safe. Best Regards, Emma Razali - Operations Manager