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Reviews of Ascott Star KLCC Kuala Lumpur

4 out of 5
Ascott Star KLCC Kuala Lumpur
No. 1, Jalan Yap Kwan Seng, Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 50 out of 69 reviews" "
Rating 8 - Good. 11 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff team. Easy walk to KLCC metro and shopping centre with food hall. Amazing views of the tower (pay for Petronas tower view) but breakfast is only 2* (better to eat elsewhere or buy something to eat). Use Grab for taxi (there is a cash option). Great swimming pool, front desk and apartments with water/dryer and quality bathroom items. Will be my first choice of stay next time I visit KL
Stayed 6 nights in Apr 2024
Response from Hafizah Mahmod- Guest Service Manager on 30 Apr,2024
Dear Nura, Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. We certainly hope to have you back again with us in the near future. Kind regards, Hafizah Mahmod , Guest Service Manager.

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Location, walkability and connections to the metro were just perfect. The staff were incredibly friendly and super helpful. Every time I entered or left the hotel, the staff were smiling and always greeted no matter the time of day. I was given a view of the Petronas Twin Towers from my apartment and the hotel even gave me a small gift for my birthday. The rooftop pool was incredible and the 6th floor pool was great too. I also tried out the inhouse Peranakan massage service on the 6th floor and it was perfect, a lot cheaper than any massage place in KL. There is also a shortcut to the KLCC metro station. If you walk left from the entrance and then walk towards the Avenue K mall, head down the stairs to the basement and you’ll see the KLCC metro. You can also go to Suria KLCC mall and Pavilion via this route too - Great for super hot days when you just want air conditioning or street less walks Overall, I couldn’t fault Ascott Star KLCC. I will definitely stay here again if I ever return to KL.
Stayed 5 nights in Apr 2024
Response from Hafizah Mahmod- Guest Service Manager on 29 Apr,2024
Dear Gavin, Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates.

8/10 Good

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely give a 5star to this hotel if the breakfast wasn’t this bad. Everything is perfect, rooms, pools, lobby, views, service, staffs. The only downside is breakfast which is poor, stingy and in a terrible separated room, absolutely disaster coffee, which ruins the way you would start your day. If you ever decide to book this hotel, give yourself a favour and plan your breakfast outside, perhaps in KLCC. Apart from breakfast, loved everything and might come back again.
Stayed 5 nights in Apr 2024
Response from Hafizah Mahmod- Guest Service Manager on 30 Apr,2024
Dear Nura, Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. We certainly hope to have you back again with us in the near future. Kind regards, Hafizah Mahmod , Guest Service Manager.

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean.
Stayed 5 nights in Apr 2024
Response from Hafizah Mahmod- Guest Service Manager on 12 Apr,2024
Dear Helen, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod, Guest Service Manager.

10/10 Excellent

Tung Meng, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT !
Stayed 3 nights in Mar 2024
Response from Hafizah Mahmod, Guest Service Manager on 5 Mar,2024
Dear Tung Meng,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards,

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large shopping malls just nearby. Easy to get to the monorail through the mall. Ask the concierge for the short cut. Save you much more time. Spacious suite. Comfortable mattress.
Stayed 2 nights in Feb 2024
Response from Hafizah Mahmod- Guest Service Manager on 13 Feb,2024
Dear Jenny, Thank you for the wonderful review, we truly appreciate your business and your trust in us.We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod Guest Service Manager

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home!
Stayed 3 nights in Feb 2024
Response from Hafizah Mahmod- Guest Service Manager on 12 Feb,2024
Dear Bernard , Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL!

10/10 Excellent

Pavel

Stayed 2 nights in Jan 2024
Response from Hafizah Mahmod- Guest Service Manager on 4 Feb,2024
Dear Pavel, thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us.We certainly hope to have you back again with us in the near future. Kind regards, Hafizah Mahmod - Guest Service Manage

10/10 Excellent

Anilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best honeymoon this year on our Anniversary year, we thank you for our surprise room..
Stayed 6 nights in Dec 2023
Response from Hafizah Mahmod- Guest Service Manager on 22 Jan,2024
Dear Anilyn,Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Norhafizah Mahmod , Guest Service Manager

10/10 Excellent

Nadya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ascott Star KLCC Kuala Lumpur for a week in December and had a great experience. The hotel is in a great location, in the heart of KLCC, close to the Petronas Twin Towers, Suria KLCC and KLCC Park. It is new, officially opened in 2022. The apartment is extremely clean and tidy, the kitchen is fully equipped, with an amazing view of the Petronas Twin Towers from the windows, and the king size bed is very comfortable, at a reasonable price. The infinity pool overlooks the Petronas Twin Towers. After reading the reviews, we did not have breakfast there but we ate at the rooftop restaurant and the variety of food is something that needs to be improved. The reception staff were extremely polite, friendly and helpful. Everyone was so welcoming. We highly recommend the hotel to everyone and will definitely come back next time. Thank you Ascott Star.
Stayed 4 nights in Dec 2023
Response from Norhafizah Mahmod , Guest Service Manager on 7 Jan,2024
Dear Nadya , Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Norhafizah Mahmod , Guest Service Manager

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities in this stylish property, combined with excellent customer service, friendly staff and high standards. The property has a rooftop pool with amazing view of Petronas Towers (although no shade unfortunately) and a HUGE pool on the 6th floor with numerous places to sit or lounge including poolside cabanas and spa jet areas. Room was spotless and very well equipped including full kitchen and washer/dryer. Only negative was confusion on arrival as we were dropped by our taxi at the wrong tower (there are 3 towers that all go by the same name and address!) - better drop off instructions are needed - ask taxi to drop you at Alva restaurant for the correct entrance. Staff were super welcoming and extremely helpful. Would stay again if in KL.
Stayed 3 nights in Nov 2023
Response from Hafizah Mahmod- Guest Service Manager on 29 Nov,2023
Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards,

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staffs are friendly. Good location, short walking distance to shopping malls.
Stayed 1 night in Nov 2023
Response from Hafizah Mahmod- Guest service Manager on 27 Nov,2023
Dear Derek ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

10/10 Excellent

Mehwish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with lovely amenities. Breakfast was a bit hit and miss though. Overall location, service and facilities were great.
Stayed 4 nights in Nov 2023
Response from Hafizah Mahmod, Guest Service Manager on 19 Nov,2023
Dear RonldFr ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Best Regards, Hafizah Mahmod , Guest Services Manager

10/10 Excellent

TAKATOSHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very convenient and view of KLCC is amazing. The access to subway, shopping malls, including KLCC is within walking distance. I enjoyed very quiet stay.
Stayed 2 nights in Oct 2023
Response from Hafizah Mahmod, Guest Service Manager on 9 Nov,2023
Dear Takatoshi,Thank you for selecting Ascott Star KLCC and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, and spectacular view. I certainly hope to welcome you back again in the near future to showcase our true hospitality to you.Kind regards,

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hafizah Mahmod, Guest Service Manager on 9 Nov,2023
Dear Alejandro,Thank you kindly for your fantastic rating! We hope to be able to welcome you back again in the near future. Kind regards,

10/10 Excellent

Marc, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, property and very walkable location for KLCC
Stayed 2 nights in Oct 2023
Response from Hafizah Mahmod, Guest Service Manager on 12 Oct,2023
Dear Marc,Thank you for selecting Ascott Star KLCC and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, facilities along with the warm hospitality of our associates. We certainly hope to have you back again with us in the near future.

10/10 Excellent

Blair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with incredible facilities and a stunning view. Oversized rooms and extremely comfortable
Stayed 3 nights in Sep 2023
Response from Hafizah Mahmod, Guest Service Manager on 25 Sept,2023
Dear Blair,Thank you kindly for sharing your stay experience with us. I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL!

10/10 Excellent

Fatimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Hafizah Mahmod, Guest Service Manager on 25 Sept,2023
Dear Fatimah,Thank you kindly for your fantastic rating! We hope to be able to welcome you back again in the near future.

8/10 Good

Mohammed

Stayed 1 night in Jul 2023

8/10 Good

Su Yin

Travelled with family
Liked: Cleanliness, property conditions & facilities
The convenience of home within the best zone of town
Stayed 7 nights in Jun 2023
Response from Hafizah Mahmod, Guest Service Manager on 7 Jul,2023
Dear Su Yin,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards,

6/10 Okay

Mervyn

Liked: Property conditions & facilities
Service is lacking
Stayed 1 night in Jun 2023
Response from Hafizah Mahmod, Guest Service Manager on 25 Jun,2023
Despite any disappointment, I sincerely hope that your future travels to Kuala Lumpur will continue to include Ascott star KLCC so that we have the opportunity to remedy any poor impression left from your last stay and ensure a more pleasant experience on your future stays.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel is ok. The breakfast was terrible. An understatement if anything.
Stayed 2 nights in Jun 2023
Response from Norhafizah on 19 Jun,2023
Thank you for staying with us at Ascott Star KLCC. We appreciate your feedback about your stay experience lately. We promised to share your feedbacks to our team and 3rd party breakfast partner to improve and to avoid it could happen again. Thank you very much once again and we look forward to welcoming you soon, please continue to stay safe . Hafizah Mahmod, Guest Service Manager

4/10 Poor

Mark

Stayed 1 night in Jun 2023
Response from Hafizah Mahmod, Guest Service Manager on 19 Jun,2023
Thank you for sharing your stay experience with us ! Norhafizah Mahmod , Guest Service Manager

10/10 Excellent

Che Han

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is excellent, I love it so much and can see the twins tower.
Stayed 2 nights in May 2023
Response from Hafizah Mahmod, Guest Service Manager on 24 May,2023
Dear Chee Han,Thank you for your support and your kind words.Our team strives to provide a truly memorable experience and glad to know we have met your expectations.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kuala Lumpur.Thank you and Regards,

10/10 Excellent

David, Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very spacious clean room with a washing machine and kettle. The hotel has a roof top pool with a great view of the city and the Petronas towers, which are very close.
Stayed 3 nights in Apr 2023
Response from Norhafizah on 20 Apr,2023
Dear David,thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay with us. We will definitely look forward to welcome you back.Kind Regards, Norhafizah - Guest Service Manager

6/10 Okay

miles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
ASCOTT STAR
Hotel is a nice modern facility. Pool areas and gym were fantastic. Rooms are spacious and clean with all home comforts. Hotel does not have room service, restaurant or cafe. Breakfast can be supplied, however, very ordinary food and best to be avoided.
Stayed 2 nights in Mar 2023
Response from Norhafizah on 20 Apr,2023
Dear Guest,Thank you for taking time to leave such a lovely note of your recent experiences with us. Your trust and staunch endorsement for the Ascott Star KLCC is truly precious and mean a lot to us! We look Forword to your continuous support in the near future. Kind Regards, Norhafizah - Guest service Manager

10/10 Excellent

Sabrina

Stayed 2 nights in Feb 2023
Response from Hafizah Mahmod- Guest service Manager on 24 May,2023
Dear Sabrina,Thank you for leaving us generous perfect rating at Ascott Star KLCC. Looking forward to have you back to Ascott Star KLCC in future.Kind Regards,

8/10 Good

Chung Leng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast by the hotel is bad.

8/10 Good

WeeMeng

Liked: Staff & service

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely my first choice of accommodation
Stayed 2 nights in Nov 2022
Response from Dennis on 1 Dec,2022
Dear Lina, Thank you for staying with us, wonderful to learned that your stay was most memorable. Hope to serve you again soon. Thank you,

8/10 Good

Vincent

Stayed 1 night in Nov 2022
Response from Dennis on 1 Dec,2022
Thank you for your kind comments. Hope to see you soon

8/10 Good

Warren W

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Phoo Thiri

Stayed 1 night in Jul 2022

10/10 Excellent

Khalid

Stayed 7 nights in Aug 2022

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ascott Star staff are friendly, room is clean and parking space is not a problem if you follow their instruction to park at B3 or B4 at the other level are meant for the residents at Ascott. Even though is only 1 night stay but it is definitely worth the money spent for this accommodation. Will definitely book again if I do travel to Kuala Lumpur again.
Stayed 1 night in Aug 2022
Response from Dennis Chong on 30 Aug,2022
Hi Jasmin, Thank you for staying with us and we are most delighted to hear such wonderful feedback. It motivates us to strive further in service excellence. We look forward to having you again soon. Thank you and warmest regards,

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at check-in and helpful during our stay. Good location. Thoughtful gift left in bedroom by the staff, much appreciated.
Stayed 2 nights in Aug 2022
Response from Dennis Chong on 16 Aug,2022
Hi Jonathan, Lovely to hear such wonderful feedback from you. Indeed, constructive and positive feedback as such elevates our spirits and motivates us in delivering service excellence. Warmest regards, Dennis Chong

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great find. It is brand new so all the amenities in the apartment were up to a very high standard. The 2 bedroom Is spacious, modern and classy. Beds are very comfortable. Staff are first class- from check in to check out, they have been very courteous, efficient and very professional. The view from the rooftop pool desk was spectacular, overlooking the Petronas twin towers. It was just a shame that we only stayed for a night. Will definitely stay here again when next in KL. Thank you Ascot staff, you are first class!
Stayed 1 night in Jul 2022
Response from Dennis Chong on 16 Aug,2022
Dear Elaine, Thank you for staying with us and receiving such positive feedback definitely motivates us to strive further in service excellence. Hope to see you soon. Thank you and warmest regards, Dennis Chong

10/10 Excellent

Sui Lan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in KL !
Stayed 2 nights in Jul 2022
Response from Dennis Chong on 6 Aug,2022
Thank you for staying with Sui Lan and we are most delighted to hear that your stay was most wonderful. Hope to have you again soon. Warmest regards, Dennis Chong

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property wise is excellent. However, here are issue i had during my stay: 1) Check-in waiting time almost 1 hour, even there were only 4 guest there. 2) After check-in, they told me room is not ready yet and need to wait another 30 minutes. Check-in time is at 3PM and i only get the room key at 430 PM. 3) Room aircond is not functioning well. It showing error. Call and meet guest service but they were busy with incoming guest for check-in. Technicians came after 1 hour and confirmed aircond is broken. 4) Had to wait for another 1 hour, before guest service call back to change the room. She deliver the new room key 30 minutes later. I went to the new room after 7PM and basically lost 4 hours of stay/rest due to this issue.
Stayed 1 night in May 2022
Response from Dennis Chong on 12 May,2022
Dear Ahmad, Selamat Hari Raya Aidilfitri from all of us at Ascott Star KLCC, it was a pleasure to have you with us and thank you for your kind feedback and it is most constructive. We truly apologize as we could not have made your stay more memorable this time as we learned from your feedback to us. Kindly be rest assured that these are isolated cases where the occupancy spike over the peak period which may resulted to lapse in services. Please do return to us again as we are eager to have you with us again. Thank you and warmest regards, Dennis Chong

10/10 Excellent

Wing Cheung, Hong Kong

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I want more clothes drawers.
Stayed 3 nights in Apr 2024

8/10 Good

yuanhung

Stayed 2 nights in Jan 2024
Response from Hafizah Mahmod- Guest Service Manager on 21 Mar,2024
Dear Yuanhung,thank you kindly for your fantastic rating! We hope to be able to welcome you back again in the near future. Kind regards, Peter Banyan – Operation Manager

10/10 Excellent

KOJI

Stayed 1 night in Nov 2023
Response from Hafizah Mahmod, Guest Service Manager on 19 Nov,2023
Dear RonldFr ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Best Regards,Hafizah Mahmod, Guest Service Manager

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöner Infinity-Pool mit Blick auf die Petrona Twin Towers. Sehr freundliches Personal. Großes Zimmer mit kompletter Kücheneinrichtung einschl Waschmaschine. Kurzer Weg zu den Twintowers und MRT-Station KLCC. Nur das Duschwasser morgens war leider nur lauwarm. Leckeres Früstück!
Stayed 1 night in Nov 2023
Response from Hafizah Mahmod - Guest service Manager on 16 Nov,2023
Dear Stefan,Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. Appreciate for your feedback regarding the hot water issues. Rest assured this will be looked into. We certainly hope to have you back again with us in the near future. Kind Regards,

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Hafizah Mahmod, Guest Service Manager on 12 Oct,2023
Dear Hasan,Thank you for your fantastic rating! We hope to be able to welcome you back again in the near future.

10/10 Excellent

Wing Yan

Stayed 5 nights in Sep 2023
Response from Hafizah Mahmod, Guest Service Manager on 31 Oct,2023
Dear Wing ,Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KLCC에서 가까운 좋은 시설의 레지던스
KLCC에서 가깝고, 주변에 차가 막히지 안하 출장에는 최적의 위치입니다. 시설도 좋고 직원분들도 매우 친절하게 잘 응대해 주시네요... 다만 엘리베이터 타는 시간이 좀 오래 걸리는 것 외에는 아주 좋았습니다.
Stayed 5 nights in Sep 2023
Response from Hafizah Mahmod, Guest Service Manager on 25 Sept,2023
Dear Guest,Thank you for selecting Ascott Star KLCC on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, facilities, along with the warm hospitality of our associates. Appreciate for your feedback regarding the lift issued. We will be highlighting this to our third-party vendor for improvement.

6/10 Okay

Chunchi

Liked: Room comfort
Disliked: Property conditions & facilities
管理鬆散的飯店
房卡無法進入公共區域，換了一次，還是無法成功，需再換一次，才可使用，櫃檯人員訓練需再加強，房間廁所沒有窗戶，沒有抽風機，味道散到房間！有一天沒有整理房間
Stayed 4 nights in Jul 2023
Response from Hafizah Mahmod, Guest Service Manager on 8 Aug,2023
Dear Chunchi,Thank you for sharing your stay experience with us. I am sincerely sorry to learn of your challenges during your stay with us. Rest assured this will be looked into. We certainly hope to have you back again with us in the near future.

10/10 Excellent

Arno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heel goed en ontzettend vriendelijk personeel
Stayed 1 night in May 2023
Response from Norhafizah on 6 Jun,2023
Dear Arno,Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Norhafizah - Guest Service Manager

10/10 Excellent

Steinar

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig trivelig og hyggelige ansatte. Stort, behagelig og rent rom. Gode uteområder og kort distanse til sentrum
Stayed 14 nights in Apr 2023
Response from Hafizah Mahmod, Guest Service Manager on 19 May,2023
Dear Steinar,Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you back to Ascott Star KLCC in the near future.