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Reviews of Vortex Suite KLCC by Idaris

3.5 out of 5
Vortex Suite KLCC by Idaris
56 Jalan Sultan Ismail, Kuala Lumpur, Selangor

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 97 reviews" "
Rating 8 - Good. 46 out of 97 reviews" "
Rating 6 - Okay. 12 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 5 out of 97 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

traveller, kl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
nice location, nice view, bad parking design very narrow, nice bed, dim toilet should add more lighting
Stayed 1 night in Sep 2020

6/10 Okay

Wong

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Anahita

Liked: Room comfort
Disliked: Cleanliness, staff & service
Maybe the other review wasn't exaggerated..
So having travelled round Asia quite a bit I have seen the odd cockroach in the room a few times never more than 2 in the same room and never on the same day .. This has the potential to be perfect walking distance to what we wanted to do, modern and massive windows to see the beautiful views .. but even I was taken aback by how many bugs were in the rooms .. The kitchen area was COVERED in roaches and bugs there must have been about 16 dead in the sink .. no all roaches but decent sized bugs one that had been squished still in the fridge and place just not quite kept to a clean enough standard.. In the bedroom I'm not convinced the sheets were clean on and the bugs were still all over the bathroom said to the girl and she said she would get someone to clean our room ... It was our day to get the room cleaned anyways seen as we had came early hours of the morning the day before it wasn't necessary the first day but it's every second day cleaned apparently anyway the cleaned didn't get rid of the bugs. What a disappointment this place has the potential to be AMAZING but instead I spent the whole time with my stuff packed away in my bags and not wanting to shower or use the bathroom ... Wouldn't step foot back in the kitchen :( Clean it up you have something amazing !!
Stayed 3 nights in Jan 2020

8/10 Good

Dayang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i stayed for 2 nights just for shopping at KLCC Suria Mall and Pavillion. It was only a walking distance.
Stayed 2 nights in Dec 2019

8/10 Good

Mirjana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good position, close to train station, in neiborhood of Petronas, room ok for two people who are spending a little time at the hotel. Good price for quality.
Stayed 2 nights in Dec 2019

10/10 Excellent

Cary

Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There are so many cockroaches and they don’t mob the floor regularly
Stayed 7 nights in Dec 2019
Response from Suresh Shunmugam on 17 Dec,2019
Dear Ing Ing, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. Besides that, We apologise for the poor pest control preventions taken and we'll address this issue with the relevant department to have it fixed. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment itself has 2 rooms and 1 of it is mine. I liked the idea of having the communal living room which means i get to interact with my "neighbour" if we met, which unfortunately we did not. The staff were also very prompt with requests and they helped solve a lot of my issues during my stay which i greatly appreciate. I would highly recommend this to people on a budget and for families. Thank you for the pleasant experience!
Stayed 4 nights in Dec 2019
Response from Suresh Shunmugam on 17 Dec,2019
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Suresh Shunmugam on 25 Nov,2019
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasons
I gave this place 5*s bc -view from 41st floor -price -luggage storage when we checked out -internet!!!!! Was great! -location Cons: -elevator needed service. The numbers would jump around, and some (of the 6 elevators) shook a couple lot -while check in 3 other people came in with room issues, and we had to wait while they resolved those. BUT, they did resolve the others issues. -the cleaning man tried coming in while we were still in our room about 10am, and I wasn’t even clothed. It was scary! My husband intercepted. It was a simple oversight, but I didn’t love that.
Stayed 1 night in Nov 2019
Response from Suresh Shunmugam on 18 Nov,2019
Dear Ms Elizabeth, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We apologise for the poor quality and we'll address this issue with the relevant department to have it fixed. Yours sincerely, Suresh Shunmugam Revenue Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches Suite
Found a lot of cockroaches in the room. Ask to change room but the receptionist refuse & said no room available to change. Then I asked for insect repellent. Who know the more cockroaches I kill & more appeared. I've video to upload if I able to. I couldn't accept anymore so I asked for checkout & refund then the receptionist told me there is another room if you like to change. Thanks for receptionist at last I able to get my refund. Before I book the hotel I checked the review is 8.2 but I think that should be long time ago.
Stayed 1 night in Sep 2019
Response from Suresh Shunmugam on 18 Nov,2019
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We apologise for the poor quality and we'll address this issue with the relevant department to have it fixed. Yours sincerely, Suresh Shunmugam Revenue Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but very difficult to find at night as no clear signage and street numbers are rarely displayed. So, it is the only tall, round building in the street and is next to Concorde Hotel (very clearly signed) which all taxi drivers know. My taxi dropped me off about 1k from hotel! Local businesses had never heard of the hotel name, so took a few phone calls to find it.
Stayed 2 nights in Sep 2019
Response from Suresh Shunmugam on 18 Nov,2019
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 Good

David

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

4/10 Poor

Ian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was small with the toilet very near to the bed and has a foul smell.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Nice clean room. Close to KL City Center.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a clean, well kept building and it is within walking distance of the Petronas towers and the KLCC malls
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean n tidy. Location is okay.
Stayed 1 night in Jan 2019

8/10 Good

woo

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

WY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect Apartment
We booked a Deluxe Apartment with 2 bedrooms and we got a huge surprise, the whole apartment is secure, clean, spacious, comfy, fast WiFi and comes with all amenities of a modern home. In additional, there are 2 toilets where both me and my friend can use in our own privacy. Do take note that the front desk office is on the 6th floor and need to ask security on ground floor to help open the door to the lift lobby if no one is going in or out. Check-in and out is hassle free but do also take note that the pool is not free and there are charges to use it. The apartment is almost perfect aside from the television connection is rather poor, causing constant lag time which renders us unable to watch any shows.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good and comfortable stay
Overall the stay was good and staff is very friendly and attentive to any problems/questions that I had. The only negative side is that I had a number of bugs in my room, pretty big ones, so some pest control would be good. Otherwise it's clean and nice. The shower has hot water (heater can be turned on/off with a button in the common room outside the bedroom), the shower has good pressure. Cleaning is done every other day which I think is enough. Living room and kitchen is shared with another guest but you can lock the room to the bedroom so no problem. There is a laundry machine in the kitchen and they provide detergent that guests can use. The location is near malls and some restaurant but it's more of a business/high end area so not very vibrant but calm and nice. Walking distance to the Petronas towers.
Stayed 7 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Convenient location, close to public transport.
Booked apartment for couple. Was being given shared, backpacker like, arrangement. Had to pay more money to upgrade. Website did not mention sharing rooms. Internet is hopeless. It did not work. TV is useless. No instruction to operate the equipment.
Stayed 7 nights in Jul 2018

2/10 Terrible

William, Malasysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My shortest stay in a hotel. 15 minutes and left for another hotel ! The review is rubbish and ended up to pay twice for one night stay.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and convenient high rise
Great location and nice place. There were no directions for how to find the check in counter, which is on the 6th floor and we ended up going to 3 different places before we found out. The gym promised in the advertisement cost money to use, which is part of why we booked Idaris. The location was great and most other things were great. Apartment staff were somewhat helpful. Just note that you’ll have to take a taxi to the subway system unless you want to walk 1.5 miles to the nearest stop.
Stayed 2 nights in May 2018
Response from Huang on 9 Jun,2018
Thank you for the reviews , we will look into the errors on the listing if any and make necessary changes to it. Looking forward to be able to serve you again soon!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2018
Response from Huang on 9 Jun,2018
Thank you for you kind feedback!

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Good Location
Booked two nites and decided to arrive earlier but our extended nite was not recorded. They managed to give us a room but not as per our request and rates.
Stayed 2 nights in May 2018
Response from Huang on 9 Jun,2018
Thank you for your feedback. We will definitely look into improving the overall cleanliness. Hope to see you again soon!

8/10 Good

Ata ullah

Liked: Staff & service
Good stay!
It was good.
Response from Huang on 9 Jun,2018
Hi Ata , appreciate the feedback .Come back and see us soon!

8/10 Good

ELLYANA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
ok but need more clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great city , great food choices available Good transportation
Stayed 2 nights in Feb 2018

8/10 Good

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable stay for price
Good location with 7 eleven store at the building. Walking distance to monorail station and its 2 stations from Bukit Bintang. Near to Hard Rock cafe and Beach club bar. Quiet surroundings once back to building.

6/10 Okay

Verified traveller

Disliked: Staff & service
not so good the location, no free parking, need to pay for entry of swimming pool…overall, not convenient the stay…
Stayed 1 night in Dec 2017

10/10 Excellent

SNT, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look location and affordable price
Have a good experience. Near to KLCC and transportation
Stayed 2 nights in Dec 2017

8/10 Good

Ian, New Zealand

Liked: Cleanliness, room comfort
Handy for ventral KL
Easy to get to Petronas Towers and other central KL activities. Handy for hop on hop off bus. Kitchen facilities shared with another condo. Use of pool not included in price and at 50 ringers per person seems pricey!
Stayed 2 nights in Dec 2017

8/10 Good

Mangesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay at a very convenient location. Staff was also very cooperative.
Stayed 1 night in Nov 2017
Dear Mangesh, Thank you for taking the time to review your stay with us. We are glad to hear that you enjoyed our service and location and hope to welcome you and your family back again! Best regards, Huang Goh

8/10 Good

Helena Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jena and Sara are the best
Jena and sara were very nice and helpful. It's cool that it is easy to get in touch w them via WhatsApp.
Stayed 3 nights in Nov 2017
Dear Helena, Thank you for taking the time to review your stay with us. We sincerely appreciate it. We are glad to read that our stuff and service met your expectations. It was such a pleasure to meet you and your family and hope to welcome you back again in your next visit to Kuala Lumpur. Kind regards, Huang Goh.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING view of the KL tower from the bedroom
The staff was super attentive and kind. Staff made efforts to give us a GREAT view of the KL tower from our bedroom. Very reasonable price for the suite. This is more like an apartment suite so you had access to your very own kitchen (with plates, cups, utensils) and washer/dryer (shared with another suite). Most of the channels in the TV didnt seem to work but you had a great view from the bedroom that you could watch! There was 24 hour guard staff and a 7-11 right at the entrance of the building.
Stayed 1 night in Nov 2017
Dear guest, Thank you for taking the time to write such a glowing review following your stay with us. We are glad to hear that our service, stuff and view met your expectations and we all would be more than happy to welcome you back again. Kind Regards. Huang Goh, Director Idaris KLCC.

8/10 Good

KOH

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2017
Dear Koh, Thank you for taking the time to review your stay with us and hope to welcome you back again soon! Best regards, Huang Goh- Director The Idaris KLCC.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Suite Shared rooms
This is not a suite. It's a shared room.
Stayed 7 nights in Sep 2017
Thank you for taking the time to review your stay with us. We were very concerned to read about the aspects you expressed disappointment with. Please accept our sincere apologies. However we have a selection of different room types. If you would like to have the whole apartment, please book for the Idaris Deluxe Suite or Idaris Suite. On the other hand, our Queen and Twin rooms are within an apartment, they are private within-suite bathroom and full amenities. Looking forward to welcome you back again. Kind Regards. Huang Goh Director Idaris KLCC.

8/10 Good

Darryn , Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact but very nice and comfortable. Staff were very friendly and eager to help. Hotel was central to everything that we wanted to see and very close to all public transport. We walked eveywhere thats how close and central it was. Great stay in a great city will visit again
Stayed 3 nights in Sep 2017
Response from Kind Regards. Huang Goh on 30 Sept,2017
Thank you for taking the time to review your stay with us. We are glad that you enjoyed the location. We do take note of the list matter. Hope to welcome you back soon!

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor check-in, but good rooms
The room was nice and comfortable. I was slightly shocked, but maybe I did not read into this that we shared the common area (kitchen and living room) with the second room. The hotel is a service apartment (two bedroom apartments), but the bedrooms can be individually locked and feels like a hotel room once inside. Pool looks nice! Unfortunately, we didn't have the best check-in experience. I was grateful to get an email from the hotel trying to coordinate our arrival time. I stated we will arrive between 20:30 and 21:00 as I knew they had out of office hours after 21:00 where we would have to contact somebody else. Anyway, on the day, our flight was an hour delayed from Penang, but we managed to get out of the plane and in a taxi within 20 minutes due to the flight being regional (no immigration queue) and we had our bags on us. We arrived just before 21:00 and got into the office on the 6th floor, just after 21:00, where we spotted the receptionist. After rustling through papers, she told us to go downstairs to find the security guard, place the deposit (200 RM, which is a lot!) and get the keys off him. I did so, but could not find the guard (talked to the security guard for parking as well as the guard for the hotel next door), so I quickly went back to the office to tell them that they should show me where he is. They did so as they were locking up and of course, the security guard is sitting behind a desk behind an unmarked door. That hassle could have been avoided!
Stayed 1 night in Aug 2017
Dear Samuel, Thank you for your comments in regards to your stay with us. We were very concerned to read about the aspects your stay you have expressed disappointment with. Please accept our sincere apologies. Rest assured we have taken your comments on board for immediate consideration. hope you will give us another chance to welcome you back again. Kind Regards. Huang Goh,

8/10 Good

Bob, Melbourne, Australia

Liked: Staff & service
Very close to the twin towers.
Apartment was a little on the small side but as we were outside most of the time it was ok. Located in the city close to shops, clubs and food outlets.
Stayed 4 nights in Aug 2017
Response from Huang Goh- Director The Idaris KLCC. on 30 Sept,2017
Thank you for taking the time to review your stay with us. We are glad that you enjoyed all aspects of your stay and looking forward to welcome you again! Kind Regards,

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend to anyone for a short stay
Had a really enjoyable stay. Staff were lovely and managed to check me in an hour early. Immediate surroundings outside hotel weren't the best but only took 10-15 minutes to walk to Petronas towers and city centre. Room was clean and very modern looking and comfortable. Only downfall was that the TV kept losing connection but that could have been due to bad weather. Would definitely stay again! Perfect for a short weekend stay!
Stayed 1 night in Aug 2017
Thank you for taking the time to review your stay with us. We are pleased to read that you enjoyed all aspects of your stay. Looking forward to welcome you back!

8/10 Good

kenwahoo, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely located accommodation.
Friendly and obliging staff. Kitchenette adequately supplied except no pots or pans for the cooktop. Begs the question of why a cooktop is even there. Not that it's needed with all the cheap food around. Traffic is terrible at peak time and we missed out on nyonya food as couldn't get there and had to change plans. We're from KL so are basically only into food and some shopping but not in Pavilion as that's not our style. Petaling St and others nearby are more to our liking and there's still some old fashion shops to explore to digest old KL type culture.
Stayed 4 nights in Aug 2017
Response from Kind Regards. Huang Goh on 9 Sept,2017
Thank you for taking the time to review your stay with us. We are pleased to read that you enjoyed all aspects of your stay. Looking forward to welcome you back!

8/10 Good

Suet Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and good location. Just the car park too narrow and not well clean.
Stayed 3 nights in Aug 2017
Thank you for taking the time to review your stay with us and hope to serve you back soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Wonderful place in a very safe area! Right next to the shangrila hotel. Nice, very clean and space is big, and was perfect for our family of 4. You can walk to Bukit Bintang, and the petronas towers is in the area. Monorail is a short walk away. Many thanks to Ika for topnotch service. She is so nice, friendly and very accomodating.
Stayed 2 nights in Jun 2017

10/10 Excellent

Jack, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city centre
Check in was quick and easy, the hotel provided a sim card when we arrived as the WiFi was not working. Room was clean, spacious, bed was comfy. The common area had kitchen and laundry available although we didn't use it. We wanted a late checkout as our flight wasn't leaving until evening, the office staff offered to keep our luggage in office which was very helpful. The only negative was that the hot water in the shower was only slightly warmer than the cold water. Overall I'd recommend this hotel as it's close to the train station, restaurants, shopping, and the Petronas twin towers.