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Reviews of Mackay Seabreeze Apartments

4 out of 5
Mackay Seabreeze Apartments
14 Scawfell Avenue, Slade Point, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 154 out of 452 reviews" "
Rating 8 - Good. 211 out of 452 reviews" "
Rating 6 - Okay. 64 out of 452 reviews" "
Rating 4 - Poor. 19 out of 452 reviews" "
Rating 2 - Terrible. 4 out of 452 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with our dogs means we need pet friendly accommodation. Seabreeze is perfect.
Stayed 1 night in May 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, location was beautiful and restaurant was close by
Stayed 1 night in Mar 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property as the apartments have a separate lounge, dining area .just like a real flat ,they're light and bright.The hotel has great food . Well priced we'll go again
Stayed 1 night in Mar 2024

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was more spacious than it appeared. Very comfortable, quiet and easy walk across the road from the beach
Stayed 5 nights in Feb 2024
Response from The Seabreeze Team on 10 Mar,2024
Thank you for taking the time to review us hope you stay with us on your next visit

6/10 Okay

Phillip

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is greatly in need of some TCL. Rooms were clean but dated. Ground were in bad shape need a lot of worrk. Staff was good. Restaurant was better than expected. At best a 2 out of 5.
Stayed 3 nights in Feb 2024
Response from The Seabreeze Team on 27 Feb,2024
Hi Phillip spring cleaning has already been arranged and work started hope you stay again and see the work completed

8/10 Good

Troy

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Quiet
Stayed 2 nights in Jan 2024
Response from The Seabreeze Team on 27 Feb,2024
Thank you for taking the time to review us

10/10 Excellent

Joanna

Stayed 3 nights in Jan 2024
Response from The Seabreeze Team on 27 Feb,2024
Glad you enjoyed your stay

10/10 Excellent

Elisabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, great value for money for the apartments very spacious and clean, loved being able to bring our dogs here.
Stayed 1 night in Jan 2024
Response from The Seabreeze Team on 27 Feb,2024
Thank you

6/10 Okay

Selina

Disliked: Cleanliness, property conditions & facilities
The staff were amazing The room wasn’t up to code, the staff handled it well and relocated us to a new room. Upon inspection, that room was also poorly cleaned but it was after hours so we were unable to speak to staff about it.
Stayed 1 night in Jan 2024
Response from The Seabreeze Team on 27 Feb,2024
Thank you reviewing I have new staff started and audits of rooms

10/10 Excellent

Josh

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at reception was lovely and helped with a booking issue.
Stayed 1 night in Jan 2024
Response from The Seabreeze Team on 27 Feb,2024
Thank you

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was comfortable.
Stayed 7 nights in Dec 2023
Response from The Seabreeze Team on 27 Feb,2024
Thank you and hope you stay with us next time you are passing through

2/10 Terrible

Megan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible family accommodations pool was dirty and like a bath, property is clearly not maintained there was mould on the entire outside of the building, dirt out the front of the room instead of grass, an ambulance arrived one evening pretty sure somebody had over dosed in one of the apartments the manager is rude an extremely unaccomodating we left two nights earlier than our paid stay and only received a one night refund instead of two nights even though when I spoke to them in person two nights was promised this type of accommodation is somewhere where people go to take drugs and get off their face for beach front accommodation I have never been so shocked at the lack of maintenance and service I strongly recommend staying at the lanai apartments for a family vacation in Mackay as this is where we rebooked and had full satisfaction of our stay.
Stayed 7 nights in Dec 2023
Response from The Seabreeze Team on 7 Feb,2024
The fabrication in this review is over the top and incorrect. Presuming a situation and posting on a public forum when someone is unwell & as assured the two nights accom was refunded. I could comment on your dwelling habits but will abstain.

10/10 Excellent

Nadia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right across from Lamberts Beach. Had my dog with me and he absolutely loved being able to walk right to the beach in the morning. Tavern staff were lovely and check in and out process was a breeze. While it’s a bit older, the room had all the amenities you need, was well maintained and the shower was amazing. I’ve stayed here twice now and I would absolutely recommend this place to anyone looking to stay away from the typical city hotel and enjoy feeling like a local
Stayed 1 night in Dec 2023

10/10 Excellent

wayne

Stayed 1 night in Dec 2023
Response from The Seabreeze Team on 27 Feb,2024
Thank you

10/10 Excellent

Janneke

Stayed 2 nights in Dec 2023

4/10 Poor

Jodie

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Stayed 2 nights in Nov 2023

8/10 Good

kaitlin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Loved the unit we stayed in, as a mum, the washing machine and dryer were a nice Suprise to the room, as I didn’t know it had that! Enough space for the family, quiet pool area. Lights outside the room left on all night came into the room and was quite annoying (I am that person that needs complete darkness 😂) and we only had hot water on the first day, so unsure if the hot water system was broken, or if it’s shared between numerous units and we were just to slow to snag a hot shower! Rattler AC good, but noisy! Could be cleaned a little more thoroughly .. quite dusty, moved the bed to check we hadn’t lost anything underneath and there was a lot of hair balls with dust .. so I don’t think it ever gets moved. Pub is great! Thoroughly enjoyed being able to walk 30m to get a drink and a meal, look over at the water. Would definitely stay again. As a whole, we enjoyed our time here and would return.
Stayed 5 nights in Oct 2023
Response from Seabreeze Team on 15 Nov,2023
Hi Kaitlin definite attention going to cleaning under beds the lights outside the unit windows have to stay on due to safety of anyone moving around at night. The hot water was a hole in the anode and been repaired. Hopefully next time it might be Whale season and you will get a view of them from the restaurant as well.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and family friendly
Stayed 1 night in Nov 2023
Response from Seabreeze Team on 15 Nov,2023
Thank you for taking the time to review us.

10/10 Excellent

Cheryl

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets welvome bit no fenced area for rhem outside back area.
Stayed 4 nights in Oct 2023
Response from Seabreeze Team on 20 Oct,2023
Thank you for your review.

8/10 Good

Jackie

Travelled with group
Liked: Staff & service
This isn’t a complaint but maybe something for you to look into The freezer was completely iced up and dirty, stained like something been spilt over the front of the ice, couldn’t get a thing in it. Only one spare blanket. Cheers
Stayed 1 night in Oct 2023
Response from Seabreeze Team on 9 Oct,2023
Hi Jackie we will action the issues raised immediately.

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you travel without transport organised you are stranded. Struggle to get taxis or Ubers anywhere. Staff at the sea breeze are rude and unhelpful. If you have to stay in the area I would recommend going into Mackay.
Stayed 3 nights in Oct 2023
Response from Seabreeze Team on 9 Oct,2023
Hi Patricia the staff at Seabreeze accommodated your early check in NO CHARGE and the FIFO Manager did three trips to the airport for your group?

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms comfortable but showing their age. Very conveniently attached to a venue overlooking the beach with great atmosphere and staff. Were there on a Sunday and they had awesome entertainment. Would stay again. Great addition to our trip
Stayed 1 night in Sep 2023
Response from Seabreeze Team on 5 Oct,2023
Thank you for your review

8/10 Good

Simone

Travelled with family
Disliked: Property conditions & facilities
Fantastic location for families as close to playgrounds and beach. Pub does awesome meals, with a great kids play area. We booked a 'family' room for 4. Only cutlery and plates/bowls for 3. Only 1 dining chair. No blankets for the bunks for kids. Not 'family' equiped. Very Mouldy roof and walls in bathroom. A mouldy hole above the kitchen. Pool area run down but pool clean. Needs a lot of maintenance work and restocking of basic utensils/ furniture to make stays convenient.
Response from Seabreeze Team on 5 Oct,2023
Thank you for your review, we will take action on our inventory.

6/10 Okay

Margaret

Stayed 1 night in Sep 2023
Response from Seabreeze Team on 5 Oct,2023
Thank you for your review.

8/10 Good

Wayne

Travelled with family
Liked: Staff & service, amenities
The Motel has good dinning facilities and is close to the beach. The rooms are dated but clean.
Stayed 1 night in Sep 2023
Response from Seabreeze Team on 5 Oct,2023
Thank you for your review.

6/10 Okay

Terence

Travelled with family
Disliked: Cleanliness
Went to view the pool and the pool had rubbish in it, unsure of how it got there. Once staff were advised it was cleaned the next day. Not happy that laundry facilities were not available
Stayed 4 nights in Sep 2023
Response from Seabreeze Team on 21 Sept,2023
Hi there,Thank you for your review. Yes, I remember this issue, we had very windy weather last week.We are sorry for the washing machine issue.

8/10 Good

ELEANOR

Stayed 7 nights in Sep 2023
Response from Seabreeze Team on 21 Sept,2023
Thank you for taking the time to review

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Reception staff very helpful
Stayed 1 night in Sep 2023
Response from Seabreeze Team on 14 Sept,2023
Thank you for your review!

8/10 Good

Charles

Travelled with family and small children
Liked: Staff & service, amenities
We enjoyed our stay, it was fit for what we required. The rooms need a bit of TLC and upgrading but overall our stay was good. Thank you
Stayed 4 nights in Aug 2023
Response from Seabreeze Team on 8 Sept,2023
Thank you for your review

10/10 Excellent

Tania

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly, great position minutes to the beach, lovely staff, perfect room for us washing machine and dryer in room. Safe carpark right outside room. Highly recommend
Stayed 1 night in Aug 2023
Response from Seabreeze Team on 31 Aug,2023
Thank you for your kind review! We are happy to hear your feedback.

8/10 Good

Callum

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Seabreeze Team on 31 Aug,2023
Thank you for your review.

10/10 Excellent

Brett De

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with dogs, short walk to park and beach
Stayed 1 night in Aug 2023
Response from Seabreeze Team on 24 Aug,2023
Thank you for taking the time to review us.

6/10 Okay

Barry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated accommodation. Curtains were ripped and tatty but overall it was clean with a comfortable bed which is what you need. The location for us was great.
Stayed 1 night in Aug 2023
Response from Seabreeze Team on 18 Aug,2023
Thank you for taking the time to review us.

10/10 Excellent

Brett De

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice apartment
Stayed 1 night in Aug 2023
Response from Seabreeze Team on 14 Aug,2023
Thank you for taking the time to review us hope we see you on your next trip into Mackay.

10/10 Excellent

Margot

Stayed 1 night in Jul 2023
Response from Seabreeze Team on 29 Jul,2023
Thank you for taking the time to review us.

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Seabreeze Team on 14 Aug,2023
Really appreciate you reviewing us and glad you enjoyed your stay.

6/10 Okay

Jenni

Stayed 2 nights in Jul 2023
Response from Seabreeze Team on 29 Jul,2023
Thank you for taking the time to review us.

4/10 Poor

Sonja

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We chose this property because it was close to the beach and had a pool. When we arrived there was a sign on the pool fence saying it was out of order, this was not mentioned to us at check-in. Our room was smelly, smelled of dog (the place is pet-friendly!!), the floors were sticky and clearly dirty (something I discovered after I saw the black on my feet after walking barefoot from the bathroom to the bedroom. The bed was terrible, sagging in the middle which caused my partner and I to roll into each other, the pillows were old and lumpy and flat and caused me to wake with a sore neck. There was no hairdryer in the room, something that was of great inconvenience for someone with long hair. In a room for two there was only one chair at the dining table. Overall it was a very unpleasant stay, a terrible night's sleep and a great disappointment. Won't be back.
Stayed 1 night in Jul 2023
Response from Seabreeze Team on 12 Jul,2023
Hi Sonja so sorry you did not have a nice experience the pool was out due to depth indicators being placed on that day also who likes swimming in the middle of winter, with regards to the dog smell the previous person even had a coat on their dog and if travelling with pooches usually they are not usually smelly as I have had the owner stay recently I am sure he would have informed me if the bed needed replacing.

6/10 Okay

Mary

Disliked: Property conditions & facilities
Certainly very tired and doesn’t match the reviews. Staff great and attentive but condition of the apartment was poor.
Stayed 1 night in Jul 2023
Response from Seabreeze Team on 13 Jul,2023
Thank you Mary for taking the time to review us.

8/10 Good

Lesley

Liked: Staff & service
Access to the beach was awesome.
Stayed 3 nights in Jun 2023
Response from Seabreeze Team on 3 Jul,2023
Thank you for taking the time to review us

6/10 Okay

Carmela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like that the patio light wasn't working. Cleaner did not leave bath towels for 3 people only for 2. So one had to be shared. Curtains were dirty in some places and walls had a few dirty spots from pets. Cleaner didn't replenish coffee and milk. Was annoying having been rung to see if we were turning up and wasn't late. Even though it was Reserve Now Pay Later I was asked over phone to pay them. Found it bit rude. Receptionist wasn't welcoming. Overall place was ok.
Stayed 2 nights in Jun 2023
Response from Seabreeze Team on 22 Jun,2023
Dear Carmela,Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay with us didn't meet your expectations. We apologise for the issues with the patio light, the bath towels, and the stains. We'll be sure to address this issue with our housekeeping team to ensure that they don't happen again.We're also sorry that the coffee and milk weren't replenished. As well as being contacted to check your arrival time, we do need to know a time estimate so that we can ensure that someone is available to check them in. However, we understand that this may not always be convenient for our guests. We are also sorry if the receptionist was not attentive and will bring it to their attention. We do ask that guests pay on the day of their arrival for security purposes. Sincerely, The Seabreeze Team

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service
great rooms
Stayed 2 nights in Jun 2023
Response from Seabreeze Team on 20 Jun,2023
Thank you Chris for reviewing us

4/10 Poor

Terri-Lei

Travelled with pets
Disliked: Cleanliness, staff & service
Thank you for having pet friendly apartments, its great you offer the service . A few buts, I expected each apartment to be closed off for the dogs to have an outside area to be off leash , so i was a bit tired having to get up and put leashes on and off through the night. I got into the shower there was still someones soap from a previous stay, the towel rack was a bit broken, i did inform front desk as i wasnt sure if it was meant to slide back in and sit there in position, so i just let them know. The menu was dirty and hadnt been replaced, i did get there around 730 pm so understood if the kitchen was closed.
Stayed 1 night in Jun 2023
Response from Seabreeze Team on 20 Jun,2023
Thank you Terri we do advertise the apartment is pet friendly if we had secure areas for the dogs to roam I would have put that in our advertising as well. I am disappointed with the HSK issue you had.

8/10 Good

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay with pets
Stayed 2 nights in May 2023
Response from Seabreeze Team on 23 Jun,2023
Thank you for your kind review! We're glad to hear that you enjoyed your stay with your pets. We hope to see you again soon!Kind regards, The Seabreeze Team

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Long drive north
Fairly rundown and in need of a make over.
Stayed 1 night in May 2023
Response from Seabreeze Team on 23 Jun,2023
Dear Phillip,Thanks for the review. We're sorry to hear that you found our property in need of a makeover. We appreciate your feedback and will do our best to improve our facilities. Best regards, The Seabreeze Team.

10/10 Excellent

Jade

Stayed 1 night in Apr 2023
Response from Seabreeze Team on 9 May,2023
Thank you Jade for taking the time to review us

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff
Stayed 2 nights in Mar 2023
Response from Seabreeze Team on 26 Mar,2023
Thank you very much for taking the time to review us hope to see you next time your travelling through.

2/10 Terrible

Alexandra

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what expected
Stayed 1 night in Mar 2023
Response from Ally on 13 Mar,2023
Hi Alexandra, I was very disappointed on this situation and we fully refunded your booking, I am sorry that you did not see our expected standards. Front Office Manager

2/10 Terrible

Tammara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the restaurant staff members spoke to us in a vile and inappropriate manner. We will not be returning after experiencing her version of “customer service”!
Stayed 1 night in Mar 2023
Response from Seabreeze Team on 6 Mar,2023
Hi Tammara, as I have said in my messages with concern to your experience, I am very disappointed and concerned and I have forwarded on your message to the Venue Manager.