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Reviews of Allure Hotel & Apartments

4.5 out of 5
Allure Hotel & Apartments
Cnr Morehead St and McIlwraith St, South Townsville, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 624 reviews" "
Rating 8 - Good. 228 out of 624 reviews" "
Rating 6 - Okay. 71 out of 624 reviews" "
Rating 4 - Poor. 20 out of 624 reviews" "
Rating 2 - Terrible. 23 out of 624 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one night stay so maybe not a fair review, the room layout was two rooms (A & B) separate, behind one door, so we could here everything our nextdoor neighbour did. Reception hours weren't overly clear.
Response from matthew on 22 Apr,2024
thank you for the review

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was spacious and modern with great water views. We loved it! Secure underground parking wasn’t available. Apparently you have to request this when booking. On road parking was easily available outside the property.
Stayed 2 nights in Mar 2024
Response from matt on 25 Mar,2024
thank you for the review!

10/10 Excellent

Breeanna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom apartment was a very nice stay, very clean and had a lovely view. The room was very convenient for 4 people and very spacious.
Stayed 2 nights in Jan 2024
Response from Reservations on 15 Jan,2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from matt on 15 Jan,2024
thank you for the review!

10/10 Excellent

Ray

Stayed 4 nights in Dec 2023
Response from matt on 15 Jan,2024
thank you for the review!

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting!! The room and building stank! The mattress had springs that poke you in the bum and it sinks down (doesn’t come back) even with someone only weighing 50kg. The air conditioner doesn’t work properly. The staff are difficult to contact, and when you do reach them they are rude and threatening. We were checked in for less than one hour before we decided to we needed to book somewhere else to stay. 1 star at most, not the 4 stars that was advertised. The photos do not match the room we were given. The lift needs maintenance. Crackheads outside. Not a safe premises. They took a $75 deposit off the credit car, hopefully it is reimbursed. Do NOT book!!!!
Response from manager on 15 Jan,2024
we apologise for the experience that you had. we disagree with what you have written here.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from matt on 15 Jan,2024
thank you for the review!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from matthew on 15 Jan,2024
thank you for the review!

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allure
Allure offered me a large comfortable 2 bedroom apartment. It was easy to find and walkable from the client office. I would happily stay again.
Stayed 1 night in Nov 2023
Response from matt on 20 Nov,2023
thank you for the review!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartments, always clean and roomy
Stayed 1 night in Nov 2023
Response from Reservations on 16 Nov,2023
Thank you for your review. We are glad you enjoyed your stay with us.

6/10 Okay

Robert

Stayed 2 nights in Nov 2023
Response from matt on 15 Jan,2024
thank you for the review!

8/10 Good

Cilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on 16 Nov,2023
Thank you for your review.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Excellent location to restaurants and town
Stayed 3 nights in Oct 2023
Response from Reservations on 2 Nov,2023
Thank you for your feedback.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from matthew on 26 Oct,2023
thank you for the review

2/10 Terrible

steven

Business traveller
Disliked: Staff & service
Aggressive and Rude Hotel Representative
I booked into this hotel and contacted the property to inform them I would be arriving after hours. I never received a message from the hotel about the entry code to gain access to my room. I went to the hotel endeavoured to contact hotel management - the phone rang out. Walked around and eventually contacted hotel who subsequently told by a very aggressive and rude property manager that I was not staying at the hotel . No refund from Hotels.com - worst experience ever from a " hotel representative".
Stayed 1 night in Oct 2023
Response from Reservations on 2 Nov,2023
Sorry about your experience, we will address the issue to management. Thank you

10/10 Excellent

Ross

Stayed 1 night in Oct 2023
Response from Reservations on 16 Nov,2023
Thank you for your review.

6/10 Okay

Rae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with very reasonable rates.
Stayed 1 night in Oct 2023
Response from matthew on 26 Oct,2023
thank you for the review

8/10 Good

Angela

Stayed 1 night in Oct 2023
Response from matt on 12 Oct,2023
thank you for the review!

8/10 Good

Graham

Travelled with family
Tv didn’t work. Most places were closed.
Stayed 1 night in Oct 2023
Response from matt on 8 Oct,2023
we're sorry that this occured, we will rectify the issue

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check-in disappointing
Unfortunately our room was not ready when we arrived after the time stipulated-we were sent up to the room only to have to come back down & wait. Also had problems with the card to use the lift more than once.
Stayed 1 night in Sep 2023
Response from matthew on 8 Oct,2023
we are very sorry that this has occured and we have passed on your feedback to management.

8/10 Good

Graham

Travelled with partner
Liked: Amenities
Close to eateries
Stayed 1 night in Oct 2023
Response from matt on 2 Oct,2023
thank you for the review

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023
Response from Reservations on 20 Sept,2023
Thank you for your review.

10/10 Excellent

Kikkoo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Reservations on 2 Nov,2023
Thank you for your feedback.

8/10 Good

Brenton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Room numbers very confusing but other than that would stay again
Stayed 1 night in Sep 2023
Response from Reservations on 4 Sept,2023
Thank you for your review.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 2 nights in Aug 2023
Response from Reservations on 4 Sept,2023
Thank you for your review.

6/10 Okay

Marlyi

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from matthew on 28 Aug,2023
thank you for the feedback

10/10 Excellent

Barry

Stayed 1 night in Aug 2023
Response from matt on 28 Aug,2023
thank you for the review!

6/10 Okay

Tennille

Stayed 1 night in Aug 2023
Response from Reservations on 20 Sept,2023
Thank you for your review.

2/10 Terrible

Cherie

Stayed 2 nights in Jun 2023
Response from Reservations on 25 Aug,2023
Sorry for the experience you have. Thank you for your review.

6/10 Okay

Vicki

Travelled with partner
Liked: Staff & service, property conditions & facilities
Bed was extremely hard
Stayed 1 night in Aug 2023
Response from Reservations on 17 Aug,2023
Thank you for your review. We will address the issue to management.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious apartment for a family. Convenient location. Only downside was the pool and gym opening hours being limited.
Stayed 1 night in Aug 2023
Response from Reservations on 17 Aug,2023
Thank you for your review.

8/10 Good

Darren

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from Reservations on 4 Aug,2023
Thank you for your review.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly. Room servicing was when ordered, but they happily helped when needed. This was a lovely place to stay. The location is quiet, and people may find other Townsville locations more to their liking. Our room had a great view.
Stayed 18 nights in Jul 2023
Response from Reservations on 4 Aug,2023
Thank you for your review.

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reservations on 3 Aug,2023
Thank you for your review.

6/10 Okay

Stephen

Travelled with partner
Have stayed here numerous times, now looking dated. Got a room next to door slammers, not the hotels fault. No underground parking for first night as they said they had no key fobs for access. Found out day after that’s not true. Stayed 3 nights and no room service. Overall time to look for something else whe n next in Townsville.
Stayed 3 nights in Jul 2023
Response from Reservations on 27 Jul,2023
Sorry for your experience. Thank you for your feedback , we will address the issue to management.

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is new and nice. The only thhing that was missing was a doona. They only give us a sheet. Even there is blanket in the cupboard. It just feel not as clean to use. I end up going TO BIGw and brought a blanket to use myself.
Stayed 4 nights in Jul 2023
Response from Reservations on 27 Jul,2023
Thank you for your review and feedback. We will address to management.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Reservations on 27 Jul,2023
Thank you for your review.

10/10 Excellent

Christopher, Gordonvale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great staff
Stayed 1 night in Jul 2023
Response from Reservations on 13 Jul,2023
Thank you for your review.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jun 2023
Response from matt on 27 Jun,2023
thank you for the review!

8/10 Good

Chantal

Stayed 1 night in Jun 2023
Response from matt on 27 Jun,2023
thank you for the review!

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Jun 2023
Response from matt on 22 Jun,2023
thank you!

10/10 Excellent

Evie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely appointed and modern apartment. Spacious with everything you need including a washer and dryer! Easy after hours checkin process as well. Very close location to Magnetic Island ferry and our apartment had a nice view out to the marina. Good value for money. Would stay again
Stayed 1 night in Jun 2023
Response from matt on 12 Jun,2023
thank you for the review!

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Swarthy ppl casing out car park,middle of day dealing
Stayed 3 nights in May 2023
Response from Reservations on 5 Jun,2023
We will address the issue to management. Thank you for letting us know. Allure Hotel

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, property conditions & facilities
The room was ok and in a convenient area but the staff member although pleasant provided no detail about where the lifts where and that the room was through a door with the room number and then inside was marked A and B. There was also no onsite parking available and for the size of the hotel it was a little strange that the only parking was about 20 outdoor carparks. That we full and people were being directed there only to pull in, drive to the end and the reverse back onto the main street. The room was through
Stayed 1 night in May 2023
Response from Reservations on 5 Jun,2023
We are sorry you were unhappy. We will address the issue to management. Thank you for letting us know. Allure Hotel

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities
1st bad stay out of 12
Construction work going on 7 in the morning on Friday morning duct tape on the carpet not very friendly staff 150 dollar cash deposit which still after 4 days has not been returned located farthest part away from the city not many shops available close by
Stayed 1 night in May 2023
Response from Reservations on 5 Jun,2023
We are sorry you were unhappy. We will address the issue to management. Thank you for letting us know. Allure Hotel

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good value for money for 1 person
Stayed 1 night in May 2023
Response from matt on 29 May,2023
thank you for the review

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with a very clean room and great location.
Stayed 3 nights in May 2023
Response from matt on 15 May,2023
thank you for the review!

6/10 Okay

Steven

Stayed 2 nights in Apr 2023
Response from Reservations on 11 May,2023
Thank you for your review.

2/10 Terrible

Rochelle

Stayed 2 nights in Apr 2023
Response from Reservations on 11 May,2023
Thank you for your review.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I found the property comfortable and the staff were friendly, very clean and easy access to the building, beautiful view of the harbour
Stayed 3 nights in Apr 2023
Response from Reservations on 19 Apr,2023
Thank you so much for your review. We are glad you enjoyed your stay.