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Over rated, stated it was executive deluxe supreme, this was a queen sized room very hard bed no comfort at all. The renovations were 20 years ago. Rooms were nit cleaned as it was a public holiday but were chatged holiday rates. The views are the only positive.
Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.
8/10 Good
Wendy
Travelled with family
18 Apr,2024
Liked: Cleanliness, staff & service, amenities
The view was what I really enjoyed. Just sitting on the small balcony was lovely. Was close to eating places and the Strand walk is always lovely.
The bathroom needs to be updated a little as our bathtub was slightly cracking.
Wendy
Stayed 5 nights in Apr 2024
Response from GM on 23 Apr,2024
Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.
The accommodation is in a great location and within walking distances to a range of eating establishments. The rooms are clean and tidy but a bit dated but the awesome views made up for that. I didn't like that I had to park away from accommodation as the car park was full.
Roslyn
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Thanks for staying with us. We appreciate your feedback! Sorry, our car parking is limited. It's first in for the spaces. We have 158 units and less than 70 parking spaces. We have the continual challenge of locals using parking spaces to visit local attractions but not staying here at Aquarius. We are looking at solutions to stop this.
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Glen
Travelled with family
8 Apr,2024
Disliked: Staff & service
The receptionist (Shane) was quite unpleasant and not very welcoming. Had no customer service skills and obviously did not want to be there, I have been in customer service for a very long time (resort management) and a smile and a hello does not take a lot of effort.
Great location right on the strand, had an excellent view from our room. Close to restaurants - recommend the Seaview Hotel for dinner and we went to The Happy Place for breakfast. Easy check in and check out. Would stay here again.
Kathryn
Stayed 1 night in Mar 2024
Response from GM on 10 Apr,2024
Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.
The rooms were nice and spacious, and all the amenities were clean and tidy. Both of our rooms had a lovely view overlooking the ocean and The Strand. The staff were very welcoming and accommodating. I would highly recommend this hotel.
Jodi
Stayed 2 nights in Feb 2024
Response from GM on 10 Apr,2024
Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Verified traveller
27 Jan,2024
Disliked: Room comfort
3 star stay
Hotel is in a great location with restaurants in easy walking distance. On site parking was appreciated and after hours check in/out was straightforward. The building is old and tired and everything looks like it needs a good scrub. Room was a decent size but walls are very thin - we could audibly hear every word uttered in the room nextdoor. Ocean views are incredible but balcony is not usable due to being so narrow and mostly taken up by aircon unit. A solid 3 star hotel but definitely not the 4 stars advertised.
Verified traveller
Stayed 3 nights in Sep 2023
Response from GM on 13 Feb,2024
Thanks for staying with us. We appreciate your feedback! Sorry you were disappointed with your stay. We try and maintain high motel standards.
6/10 Okay
Kylie
Travelled with partner
27 Jan,2024
Clean
Kylie
Stayed 1 night in Dec 2023
Response from GM on 13 Feb,2024
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8/10 Good
Danielle
24 Jan,2024
Liked: Cleanliness, staff & service
Danielle
Stayed 4 nights in Dec 2023
Response from GM on 13 Feb,2024
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10/10 Excellent
Edward
21 Jan,2024
Edward
Stayed 3 nights in Jan 2024
Response from GM on 13 Feb,2024
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8/10 Good
Gavin
Business traveller
17 Jan,2024
Great location
Gavin
Stayed 1 night in Jan 2024
Response from GM on 18 Jan,2024
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4/10 Poor
Lisa
16 Jan,2024
Disliked: Property conditions & facilities
Lisa
Stayed 1 night in Jan 2024
Response from GM on 18 Jan,2024
Thanks for staying with us. We appreciate your feedback! We are sorry to learn you were not happy with your stay. We would appreciate if you could contact us and let us know what went wrong?
The absolute best location in Townsville! The hotel was easy to find, the apartment was very nice, the staff was friendly and very helpful. We absolutely loved this hotel!
Terry
Stayed 1 night in Jan 2024
Response from GM on 11 Jan,2024
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8/10 Good
Jacqui
2 Jan,2024
Jacqui
Stayed 1 night in Dec 2023
Response from GM on 11 Jan,2024
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Excellent position on the Strand, overlooking the ocean and Magnetic Island. Good sized room, comfortable bed.
Friendly helpful staff. Near to lots of restaurants. Useful to have the laundry on site.
Can be noisy from road or your neighbours.
Verified traveller
Stayed 7 nights in Dec 2023
Response from GM on 18 Jan,2024
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6/10 Okay
Ruth
Travelled with partner
27 Dec,2023
Liked: Cleanliness, staff & service
Whilst the view was outstanding we had the worst nights sleep on the mattress. Saggy and very uncomfortable
Ruth
Stayed 1 night in Dec 2023
Response from GM on 11 Jan,2024
Thanks for staying with us. We appreciate your feedback! Sorry about the mattress. There are different mattresses throughout the property.
8/10 Good
Bryan
26 Dec,2023
Bryan
Stayed 2 nights in Dec 2023
Response from GM on 11 Jan,2024
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2/10 Terrible
Ainslee
24 Dec,2023
Disliked: Staff & service
Ainslee
Response from GM on 18 Jan,2024
Thanks for staying with us. We appreciate your feedback! We are sorry to learn you were not happy with your stay. We would appreciate if you could contact us and let us know what went wrong?
8/10 Good
Garth
21 Dec,2023
Garth
Stayed 1 night in Dec 2023
Response from GM on 23 Dec,2023
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All rooms facing a splendid view.
Having a small sink in the kitchenette is a plus .
Good bench space, big tv, great bed and all very clean. Very happy with all.. thank you.
Aldo
Stayed 1 night in Dec 2023
Response from GM on 23 Dec,2023
Thanks for staying with us. We appreciate your feedback! We are pleased to hear you enjoyed your stay.