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Reviews of Oaks Townsville Metropole Hotel

4.5 out of 5
Oaks Townsville Metropole Hotel
81 Palmer Street, South Townsville, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 752 out of 1444 reviews" "
Rating 8 - Good. 496 out of 1444 reviews" "
Rating 6 - Okay. 121 out of 1444 reviews" "
Rating 4 - Poor. 50 out of 1444 reviews" "
Rating 2 - Terrible. 25 out of 1444 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Emily

Travelled with group
Disliked: Amenities, property conditions & facilities
Water pressure and cold showers without hot water
Stayed 2 nights in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, close to shops and eats. Clean modern rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Reena

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Oaks Metropole Team on 22 Feb,2024
Thank you for your wonderful reviewKind regards

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Returning Guests
Great service. Free parking. Great amenities. Views to Magnetic Island. A home away from home.
Stayed 3 nights in Oct 2023
Response from Oaks Metropole Team on 8 Nov,2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to seeing you again soon.Kind regards

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
Lovely room and modern amenities. Would stay again
Stayed 1 night in Sep 2023
Response from Oaks Metropole Team on 8 Nov,2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to seeing you again soon.Kind regards

10/10 Excellent

Deborah

Travelled with partner
Clean comfy and beautiful view! Would have liked to have had some form of restaurant or bar, but still it was close to other bars and restaurants. Great , will be back
Stayed 4 nights in Oct 2023
Response from Oaks Metropole Team on 8 Nov,2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to seeing you again soon.Kind regards

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, room comfort
Always a great place to stay.
Stayed 2 nights in Oct 2023
Response from Oaks Metropole Team on 8 Nov,2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to seeing you again soon.Kind regards

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, room comfort
Great hotel at good location
Nice location with waterfront view, easy walk to nearby restaurants. The room is a bit dated but clean, daily room service was very good. Reception was very friendly.
Stayed 3 nights in Oct 2023
Response from Oaks Metropole Team on 13 Oct,2023
Hi Joanna, Thank you for your wonderful review, we are pleased you enjoyed your stay with us. Beautiful photo, thank you for sharing!We look forward to seeing you again soon.Kind regards

2/10 Terrible

Marisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself is outdated,and it’s under construction.i booked 2rooms with dual keys,but the other room is so stink and smelly.when we arrived the hotel there’s no receptionist in the front.not worth the money.this is honest review.avoid this hotel if you can,the pool itself is very dirty.ooh on our last night here we need to evacuate in the midnight due to fire alarm went on.bad experience, and I’m disappointed .I won’t come here ever again!!!NEVER!!!
Stayed 2 nights in Sep 2023
Response from Oaks Metropole Team on 27 Sept,2023
Thank you for taking the time to review our hotel. We apologise reception staff were not present at the time you arrived, they were assisting another guest in the hotel and had left sufficient signage to advise they wouldn't be long.The fire alarm was activated during the weekend, fortunately it was a false alarm. The evacuation alarm is sounded for any instance like this to ensure the safety of all guests while staying here.Regards

2/10 Terrible

Mark

Stayed 1 night in Sep 2023
Response from Oaks Metropole Team on 27 Sept,2023
Thank you for taking the time to review our property

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Excellent communication before stay Would have preferred a cheaper room, not the apartment style room.
Stayed 1 night in Sep 2023
Response from Oaks Metropole Team on 27 Sept,2023
Thank you for taking the time to review our property.Kind regards

10/10 Excellent

Kirby Annalise

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Oaks Metropole Team on 27 Sept,2023
Thank you for your wonderful review, we are pleased you enjoyed your stay.Kind regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 12 nights in Aug 2023
Response from Oaks Metropole Team on 12 Sept,2023
Thank you for taking the time to review our hotel.Kind regards

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
A bit away from the city.
Stayed 7 nights in Aug 2023
Response from Oaks Metropole Team on 12 Sept,2023
Thank you for taking the time to review our hotel.Kind regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hreat locatiom, friendly staff
Stayed 10 nights in Jul 2023
Response from Oaks Metropole Team on 12 Sept,2023
Thank you for your wonderful review. We are pleased you enjoyed your stay with us.Kind regards

8/10 Good

Clinton

Travelled with partner
Building is getting very tired, time for an update, airconditioner smelt bad. Nice view from the balcony and close to good dinning.
Stayed 4 nights in Aug 2023
Response from Oaks Metropole Team on 21 Aug,2023
Thank you for your review of our property.Kind regards

2/10 Terrible

Dean

Stayed 1 night in Aug 2023
Response from Oaks Metropole Team on 31 Aug,2023
Thank you for taking the time to score our property.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities
Virtually no personalized service. Room needs a bit of refurbishment . It no longer appears as in the above photo.
Stayed 3 nights in Jul 2023
Response from Oaks Metropole Team on 21 Aug,2023
Thank you for your review of our property.Kind regards

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness
Needs a revamp fittings looking tired.
Stayed 1 night in Jul 2023
Response from Oaks Metropole Team on 21 Aug,2023
Thank you for your review of our property.Kind regards

2/10 Terrible

John

Travelled with partner
We paid top dollar and were rewarded with zero view (apart from the beercans in the gutter on the adjacent building)
Stayed 1 night in Jun 2023

10/10 Excellent

claude

Business traveller, Travelled with group
Disliked: Cleanliness
The property it's to far from anything and everything, my studio was very nice and clean
Stayed 2 nights in Jun 2023
Response from Oaks Metropole Team on 14 Jun,2023
Thank you for your wonderful review. We are pleased you enjoyed your stay.Kind regards

8/10 Good

Ronald

The room had a very musty smell that detracted from the night we stayed. Fixtures and fittings a bit dated and in need of work - and towel rails for 2 towels would be good! (but very minor point) Staff were lovely!
Stayed 1 night in Jun 2023
Response from Oaks Metropole Team on 14 Jun,2023
Thank you for taking the time to review our hotel. We are beginning refurbishments of the rooms shortly, we hope to see you again soon when they're complete.Kind regards

10/10 Excellent

Don, Port Macquarie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Modern and comfortable
Stayed 2 nights in May 2023
Response from Oaks Metropole Team on 5 Jun,2023
Thank you for taking the time to review our property, we are pleased you enjoyed your stayKind regards

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, room comfort
Rooms were big and well set up. Staff were friendly. Good location
Stayed 8 nights in May 2023
Response from Oaks Metropole Team on 2 Jun,2023
Thank you for your wonderful review. We are pleased you enjoyed your stay. Hope to see you again soonKind regards

10/10 Excellent

Joe

Stayed 2 nights in May 2023
Response from Oaks Metropole Team on 17 May,2023
Thank you for your wonderful review, we are pleased you enjoyed your stayKind regards

6/10 Okay

Julius

Stayed 1 night in May 2023
Response from Oaks Metropole Team on 15 May,2023
Thank you for taking the time to review our hotelKind regards

8/10 Good

Sandro

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It would be great if all pay tv channels were available
Stayed 3 nights in May 2023
Response from Oaks Metropole Team on 15 May,2023
Thank you for taking the time to review our hotelKind regards

10/10 Excellent

CHERYL

Stayed 1 night in May 2023
Response from Oaks Metropole Team on 15 May,2023
Thank you for your wonderful review, we are pleased you enjoyed your stayKind regards

6/10 Okay

Kim

Business traveller
Liked: Cleanliness, room comfort
Business stay
Property is in need of renovation. Good location but is looking tired. Bed was good. Room had a balcony if you want fresh air. Room was clean. Check in and out easy and efficient.
Stayed 1 night in Apr 2023
Response from Oaks Metropole Team on 9 May,2023
Thank you for taking the time to review our propertyKind regards

10/10 Excellent

Akemi

Stayed 1 night in Apr 2023
Response from Oaks Metropole Team on 9 May,2023
Thank you for taking the time to review our propertyKind regards

10/10 Excellent

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Staff are welcoming and stay was comfortable.
Stayed 1 night in Apr 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

4/10 Poor

Aida

Disliked: Cleanliness, room comfort
Townsville
The room was not clean the pool out of service one good thing early check in
Stayed 1 night in Apr 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

6/10 Okay

Rowena

Business traveller
Liked: Cleanliness
Location is great
Stayed 3 nights in Mar 2023

10/10 Excellent

Brien

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property was a pleasant surprise. It's right on the harbour within walking distance of lots of restaurants and a grocery. Super quiet, and the bed was very comfortable. I had a wonderful nights sleep.
Stayed 1 night in Mar 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

10/10 Excellent

Joe

Stayed 2 nights in Mar 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

8/10 Good

Jenna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

8/10 Good

Phil

Liked: Cleanliness, property conditions & facilities
Nice area, friendly helpful staff, good clean room
Stayed 1 night in Mar 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for taking the time to review our hotelKind regards

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fantastic facilities, great location and outstanding customer service.
Stayed 2 nights in Mar 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for your wonderful review, we look forward to seeing you again.Kind regards

8/10 Good

Tahoi

Stayed 1 night in Mar 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for taking the time to review our hotelKind regards

4/10 Poor

Nazlie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Restaurant was closed. Website said it was open. No breakfast available unless you purchased at supermarket to make in apartment. Elevator’s extremely slow. Staff could be more friendly.
Stayed 5 nights in Mar 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for taking the time to review our hotel. I can assure you the closure advice regarding the restaurant has been on our website for a number of months as it is undergoing renovations. Kind regards

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for taking the time to review our hotelKind regards

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Returning Guests
As returning guests, the friendly helpful staff always make it a pleasure to stay there. Rooms are always clean and have all the amenities of home. Free parking on site adds to the convenience. Extensive views to Magnetic Island or the mountains.
Stayed 3 nights in Feb 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for your wonderful review, we look forward to seeing you againKind regards

8/10 Good

Ben

Stayed 1 night in Feb 2023
Response from Oaks Townsville Metropole Hotel Team on 17 Apr,2023
Thank you for choosing to stay with us, hope to see you again soon.

8/10 Good

Caryl

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was as advertised. It’s at the far end of Palmer street. Our shower would only give hot water if we ran the tap first and we needed to get the attendant up to turn on an additional switch to get the microwave to work (not the microwave switch). Other than that, it was a pleasant stay.
Stayed 2 nights in Feb 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for taking the time to review our hotelKind regards

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities
The door for room A or B was loud when shutting. My neighbour just let it close numerous times in the early morning. Maybe slow self closing or signs to be considerate to others?
Stayed 2 nights in Feb 2023
Response from Oaks Metropole Team on 15 Mar,2023
Thank you for taking the time to review our hotelKind regards

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, room comfort
Transiting Townsville
After my last stay, where I experienced a number of unsatisfactory issues, this was much better, HOWEVER the entry door from the outdoor carpark up the ramp is still not working after many weeks!!!
Stayed 1 night in Jan 2023

8/10 Good

EUIJOON

Travelled with family and small children
Liked: Cleanliness
Good location. Furniture and amenities are getting old

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, room comfort
Transiting Townsville
Came in late and met night manager. Not very welcoming. Door access from outside parking not working. Television not working. Confirmed with night mgr that all plugged in but still not. Wifi issues but rang help line and it worked. Next morning didnt work again. No complementary wine in room. All told to reception next morning. Night Mgr was supposed to give me a different WiFi instruction on desk. Also no ice receptacle in fridge. Was told it should not be filled because of Health and Safety. I said they WERE filled but no receptacle! Also said TV operation should be checked. Was given a bottle of wine. NO major problem but a lot of little annoying issues. Have stayed before and was very good. Will be trying again soon.
Stayed 1 night in Dec 2022

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022