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Reviews of Raintree Motel

3 out of 5
Raintree Motel
12 Bowen Road, Hermit Park, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 282 reviews" "
Rating 8 - Good. 115 out of 282 reviews" "
Rating 6 - Okay. 15 out of 282 reviews" "
Rating 4 - Poor. 8 out of 282 reviews" "
Rating 2 - Terrible. 2 out of 282 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful and accomodating. Taps were leaking, and the neighbourhood wasnt the nicest, but great for a short stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Desley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly, can't ask for more. Definitely be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Santina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me store luggage on arrival day, then took it to room for me ready for when I checked in. Let me have late check out for no extra charge and stored luggage.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service
Stayed 14 nights in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally as good as I one could hope for with the price. Cheap and cheerful, one might say.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nalla

Stayed 1 night in Dec 2023

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Favourite place to stay in Townsville. And fantastic staff
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value deal, nothing fancy, but ticked all the boxes for our needs & wants. Several dinner options in walking distance.
Stayed 1 night in Nov 2023

4/10 Poor

Greta

Disliked: Staff & service
Very disappointed
So much for after hours management 👎 No one answered to us for check-in after hours 😔
Stayed 1 night in Nov 2023
Response from Raintree Reception on 6 Nov,2023
Hi GretaI see you tried to call at about 1:30am this morning without calling during business hours to advise you would attempt to check in at this time.Office hours are between 8am in the morning and 8pm in the evening, but had you called ahead to advise you intended to arrive more than 5 hours after the office had closed, we would have been there to receive you.....RegardsRaintree Motel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff friendly and helpful.
Stayed 2 nights in Nov 2023

4/10 Poor

Fumiaki

Stayed 1 night in Oct 2023

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2023

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff! I stay here every time I’m in Townsville
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good and very clean motel to say. Brian is so nice and helpful. Great value for money compare to many out there.
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Staff & service
Ok
Stayed 5 nights in Sep 2023

8/10 Good

lyn

Liked: Cleanliness, staff & service, property conditions & facilities
always clean rooms and friendly staff also
Stayed 1 night in Oct 2023

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Sep 2023

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Robyn

Stayed 1 night in Aug 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2023

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Leah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in was very smooth however we were not notified at any time that there was no hot water. When we went to shower in the morning before traveling, we were in for a shock. After speaking with management about it on check out, there was no offer of compensation other than an apology for no hot water. After pushing the fact that paying over $100 for a room with no ability to shower was not reasonable, I was finally able to get a partial refund.
Stayed 1 night in Aug 2023

4/10 Poor

Peter

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
No hot water - not advised at check-in!
No rooms had hot water as they'd run out of gas but I wasn't advised at check-in (at 8pm) so I at least had the choice to find another motel. A casual apology was given at checkout but no compensation was offered. Terrible stay!! I can't understand the excellent reviews for this place as it is very tired and in need of renovation. The beds aren't good (despite what another review said, and I've NEVER stayed at a place that ran out of hot water.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating let us check in early as we had to get into an event.
Stayed 1 night in Aug 2023

10/10 Excellent

Antony

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate the effort a male person showed me when I phoned up due to checking in after hours. This made everything smooth and easy. I really appreciate it. I definitely would stay there in the future. Thanks again .
Stayed 2 nights in Jul 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Naida

Liked: Cleanliness, staff & service, property conditions & facilities
Was lovely and the owner very nice, clean and tidy. Friendly staff.
Stayed 5 nights in Jul 2023

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service
The only criticism I had was the lack of undercover parking. Other than that would definitely stay again.
Stayed 1 night in Jul 2023

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service
Check in was easy, quiet area. The bathroom needs more ventilation though.
Stayed 2 nights in Jun 2023

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses so lovely & comfortable. It was heaven
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quality Accommodation
Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a room at the last moment. Gentleman on reception was lovely and helpful and the room was clean and comfortable. All we were looking for really and very reasonably priced.
Stayed 1 night in Jun 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff who provided everything we needed when asked. Hotel is in need of some TLC but is reasonably clean and comfortable.
Stayed 5 nights in Jun 2023

8/10 Good

Warren

Stayed 1 night in Jun 2023

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Stayed 1 night in Jun 2023

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom could be upgraded a bit, but is was clean.
Stayed 1 night in May 2023

10/10 Excellent

Lyndall

Stayed 1 night in Mar 2023
Response from Tony on 3 Apr,2023
Thanks for your assessment of the Raintree Motel

10/10 Excellent

Marcia

Stayed 1 night in Jan 2023

8/10 Good

Kate

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to town, easy parking. Good laundry. Room was dated and needed updating and more comfy beds but was fine.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Good for the night, comfortable bed

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff are very friendly and helpful.
Stayed 1 night in Oct 2022
Response from Tony on 27 Oct,2022
it makes the staffs day to get reviews like thisThank you

10/10 Excellent

Noelene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plesant staff. Nice clean rooms.
Stayed 2 nights in Sep 2022
Response from Tony on 26 Sept,2022
Thanks for your great report

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff. Room was clean. Updating the deco and some bathroom fittings would make it look less dated.
Stayed 2 nights in Sep 2022
Response from Tony on 26 Sept,2022
Thanks for your helpful comments.Refurbishment of our older rooms is about to start.