Okura Hotels & Resorts, Wakasu hotels

"We will definitely be back. Excellent service and the breakfast buffet was one of the best we’ve had. Room was clean and very kid friendly."

"We are repeat guests at this hotel and love it very much. It offers outstanding service in many ways and a very pleasant atmosphere. My family loves their buffet-style breakfasts. It is easy to check in and out. We even got take-out drinks to go. If they have other locations, we will definitely use the hotel."

"Everything "

"Enjoyed my stay at Tokyo Dome. Close to several train stops and was able to visit all areas of Tokyo. Lots of stores and food options as well as a 24 hour Don Quixote very close. Room was cleaned daily and fresh towels, water and toiletries were provided for my 11 day stay. Hotel also assisted with coordination taxi back to airport. Everyone I interacted with were pleasant and professional. I would highly recommended this hotel. Starbucks and 711 is very close. Laundry on 7th floor was convenient too."

"Incredible location, outstanding service, great food, top restaurants. A unique experience in Tokyo. I was with my family ( 2 adults + 2 children). Super useful underground direct tunnel connection to the Shinjuku station! "

"The one thing that i noticed was that the carpet in the hallway was stained and dirty. It don't go with the cleanliness of the rest of the hotel"

"Room was adequate for my family of 5 and breakfast buffet had quite a variety for vegetarians. Loved their hospitality🙏"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Great area and hotel was won"