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Very impressed with he concierge service, as well as the room service. The staffs are all extremely friendly, the facilities are all very well kept, finally a global brand hotel with Netflix and YouTube! No more compulsory hotel channels to watch!

First time staying in Mandarin Oriental Jakarta and was truly amazed by the seamless guest service rendered by the beautiful team.

Not all staff were helpful in getting us a grab or GoCar and pushed Bluebird which does not offer fixed price and has a bad reputation. Why push it when we specifically ask for other rides. They need to listen to the guests.

Absolutely perfect stay. Great rooms and even better service!

We travelled as a couple and our entire stay was exceptional! The rooms are large with modern and luxurious amenities, and have a great view of the city. We were also able to eat at the Chinese restaurant, which too was a very good meal. Breakfast was great! The gym has modern equipment and the rooftop heated pool has a great view. Overall we can’t recommend this hotel enough, and we’ll be back.

Everything is good except the hotel room carpet is a bit smelly due to humid whether/ old.

We have a 2 nights stay in Grand Hyatt Jakarta. Its a very pleasant stay as the hotel is surrounded by amenities. However, we were woken up by loud music played for the closure of the stretch of road for cyclists and people to take morning exercise around the hotel though we stayed on the 12th floor.

the staff is amazing. Always super helpful. I arrived at the hotel at 10pm and feeling hungry. Reception staff Jeffery advised me on where I can get food and then later surprised me with traditional food even though kitchen was closed. Breakfast is free but not very nice, gym is small.

Hotel staff very helpful. The hotel staff escort me to the money changer.