Hotels with Gyms in Bayswater

"Wonderful hotel"

"Great location and friendly staff. Beds are a little uncomfortable as the mattresses need replacing in a lot of rooms."

"This hotel refused to issue a refund despite clear evidence that the reservation was made without the account holder’s authorisation. Hotels.com contacted the property directly and explained the situation in detail, including that the booking was not made by me and that I was in Stockholm at the time. The hotel acknowledged this but chose to proceed strictly under their policy and retain the payment. No one stayed at the property, and the reservation was never used. Despite being fully informed of the circumstances, the hotel declined to make any exception or show discretion. If a hotel is unwilling to act reasonably in a situation involving an unauthorised transaction, it raises concerns about how they handle customer issues more broadly. I would advise caution and not to rely on goodwill or flexibility should any issue arise."

"I cannot recommend this hotel for disabled travellers or those travelling with disabled people. Unfortunately, the hotel misunderstands the laws set out in the Equalities Act of 2010. When pointed out the misunderstanding there was an unfortunate instance with the hotel manager not accepting that he had misunderstood the law. Because of this issue I was forced to find alternative accommodation. I found that the Manager’s inability to accommodate me and his refusal to accept that he had misunderstood the law. It is one of the hotels in that area with a step free entrance for wheelchair guests. As I am concerned about the misunderstanding when the law is very clear. If you are considering staying here as a disabled, I would recommend working with Expedia to make sure you’re going to get access. I did call the previous night to confirm. It didn’t seem to make a difference. I would like to mention that as a guest it is your decision where to stay. When deciding where to stay knowing the difficulties I experienced be taken into account when deciding where to stay."

"Clean room with all essentials. Staff were wonderful - from front desk to dining staff. Welcoming, pleasant and happy to help with our requests. The breakfast was excellent. Great variety of hot foods. Overall I would highly recommend this hotel "