Dear Takayuki,Thank you for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.

Dear Ms. Aurora, Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

Dear Mr. Peter.Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

Dear Mr. Naveen, Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.

Dear Mr/Ms. SH, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

Dear Mr. Nakai, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)

Dear Mr/Ms. Taohai Lin,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

Dear Mr. Sampath,Thank you for taking the time to write to us.First of all our sincerest apologies for the inconvenience you experienced at The Coffee Shop restaurant. We always strive to give the best service to our guest and we are sorry that we did not meet your expectation. We hope to see you again soon to change your expectations.

Dear Mr. Gordon,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

Dear Mr. Sidharth,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.

Thank you for staying with us.

Dear Mr. Franck,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us. And we have share your review to our management.

Dear Ibu Ginna,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again soon.

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Your feedback is valuable to us.

Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.

Dear Guest, thank you for taking the time to share your review and we sincerely regret that our resort infrastructure continues to affect your experiences with us. Sorry, you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. We have also extended more manpower to clean the beach in the meantime. Due to the travel restrictions happening globally, it has affected most tourism industry and the occupancy at our Resort. The priority of all travellers come first and we wish everyone strength and good health as we overcome this global pandemic together. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.

Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

Dear Kelly, thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay with us and we look forward to serving you again in the future.

Dear John, thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and you found our accommodation satisfactory. Be sure that your feedback is really appreciated and help us to continually improve the standard of facilities and services offered to all our guests. We look forward to hosting you once again when your travel brings you back to Bintan.

Dear Christian, thank you for staying at Nirwana Gardens. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

Dear Guest, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short of your expectations in some area. Rest assured, your feedback has been shared with the entire team. We truly appreciate you for giving us the opportunity to enhance the guest experience. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

Dear Dmytro, thank you for sharing a review of your recent experience with us as your valuable feedback is essential in our continuous efforts to improve on our service standards. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bintan.

Dear Suet May, thank you for choosing to stay with us and for sharing a review. Whilst we are pleased that there were some positive factors to your stay, we are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

Dear Guest, thank you for staying at Nirwana Gardens. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

Dear Magnus, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

Dear Guest, thank you for staying at Nirwana Gardens, it was our pleasure to have you with us. We are glad that your stay with us was comfortable and rest assured that we will continually strive to improve the quality of our offerings and service touchpoints to serve you better. See you again soon and as always, we remain at your service.

Dear Guest, thank you for the great ratings and we hope to welcome you back soon!

Dear Enrique, we are pleased to know that you enjoyed your stay with us and truly appreciate the excellent rating you have awarded us. It was a pleasure to have you with us and we look forward to welcoming you back.

Dear John, thank you for extending your compliments. We will forward your kind words to the management and respective team, do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.

Dear Yuma, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!

Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

Dear Guest, thank you for taking the time to write your review of your recent holiday at Nirwana and for your feedback. We do apologise that we did not live up to your price expectation which affected your stay experience with us. I have made sure to share your comments with the management for their kind attention and we hope you give us the pleasure to better serve you in the near future at Nirwana Gardens.

Dear Guest, we are pleased to know that your time with us was enjoyable and happy to learn that you enjoyed your stay with us. However, I am sorry that the prices did not meet your expectations and I will pass on your feedback to the management to continuously improve the services we offer. Be sure that your feedback motivate us to keep delivering the level of service that our Guests are used to. We look forward to you joining us again soon.

Dear Geok Hwa, thank you for sharing your experience. I would like to take this moment and extend my sincere apology for the inconvenience you experience during the stay. At our property, we value each of our guests and we will make sure we improve in these areas. As a general rule internationally, you can check-in from 15:00 on the day of arrival and must check-out at 12:00 (noon) on the day of departure. For early check-in and late check-out are subject to availability and can be checked with our front desk on the day of arrival. Bundle ferry tickets and accommodation packages are widely available through Travel Agents as a one stop shop. We hope this clarifies your doubt and certainly hope when your travels bring you back to Bintan, you decide to stay with us.

Dear Guest, thank you for staying at Nirwana Gardens, it was our pleasure to have you with us. We are glad that your stay with us was comfortable and that you were happy with our service. We hope that you will stay with us a little longer on your next trip to Bintan and it would be our pleasure to welcome you back.

Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

Dear Guest, thank you for choosing to stay at Nirwana Gardens while vacationing in Bintan. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!