Family friendly Hotels in Quintana Roo

"The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"The room was cleaned daily. I requested an extra blanlet and they brought it promply. Loved the view from the balcony"

"All the staff like Manny our butler, Diana who is an amazing bartender making cocktails that wow you. The staff are always approachable with a smile. The resort is clean and well maintained. All the restaurants have delicious food and best service. Entertainment was good too, since we stayed for New Year Eve. The spa experience was so relaxing. Thank you to all the staff members from cleaners to servers. "

"The staff was amazing, shout out to the room service staff, they were the best I’ve ever seen. Overall, the service, the food, the cleanliness of the hotel is all on the top notch. Highly recommend it, love it!"

"Lovely"

"Wherever we went the staff were so attentive, pleasant, friendly, respectful, and always made sure our needs were taken care of."

"Check-in was seamless, room was clean with plenty of towels, breakfast was bountiful and the beach was amazing. Thank you staff and team for a great beginning to 2026."

"We had excellent service our entire trip, from check in, baggage handling, bartenders, bar servers, restaurant staff, housekeeping Playmakers and Security staff. We can’t wait to play our summer 2026 trip! Special shout out to the Quiet Pool bartenders who were close to our room and took great care of us all week. The Bash bartenders were always fast and friendly and remembered our drink orders."