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"I’m extremely disappointed with my stay at this hotel. When I checked in, there was leftover food in the room that hadn’t been cleaned, and the bed was clearly dirty. The staff was not helpful when handling the situation — they moved me from a nice room on the 5th floor with a good view to a much worse room on the 2nd floor. To make things worse, there were small flies in the room every day. It became exhausting to deal with, and I eventually gave up asking for it to be cleaned properly. It’s truly unacceptable for a 4-star hotel to have the quality of a 1-star. I would not recommend staying here."

"Gorgeous hotel, very central and very convenient parking (with great discount code). Staff were so friendly and everything was perfect!"

"Overall great experience at Strand Palace. Fabulous location in Covent Garden with access to restaurants, stores, theatre and three different Underground stations each within 1/4. Lovely, clean and updated rooms and lobby. Staff very helpful. Breakfast great and plentiful. I would stay again there for sure. "

"Good size room, excellent service friendly staff. Good location "

"Yes"

"The room was clean-looking but smelled like sweat, and the smell didn’t go away over the two nights of my stay. The wi-fi was very choppy and caused some serious problems for me as I had important video calls that kept cutting out. I would like to request a partial or full refund."

"One lift was broken, the other 2 were very busy so took over 20 minutes to get from floor 6 to ground floor. Room was ok but definitely not worth the price. We had to book slot at pool but were no available beds so did not see the point in booking a slot if people are able to stay there all day and not give everyone the ability to use beds etc. "

"The toilet in out room had to be flushed multiple times before going down. The bedding had something on it that looked like mucus. "

"As lovely as the hotel looked and as central as it was, it was not in a nice area. The staff were very friendly and helpful. Even though on the 11th floor, it was still noisy in the room. There were ear plugs provided with a note from the hotel, but they didn’t really help with the constant noise from outside. There were also holes in the curtains."