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Reviews of Halais Hotel

4 out of 5
Halais Hotel
48 Tran Nhan Tong, P. Nguyen Du, Hai Ba Trung, Hanoi, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mosquitoes were terrible in the room. There’s holes in the floor of the bedroom. no way to prevent water getting all over the floor in the bathroom as it’s just an open tub and a shower head with a drain on a leveled floor. Don’t be fooled by the lobby and pretty design the actual rooms are quite poor in comparison to other places.
Stayed 3 nights in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check in. We got a room upgraded which was lovely. Check out was very quick. They offered a good breakfast.
King bed
Sitting area
Bathroom
Stayed 1 night in Oct 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel 15 min walk from hoan kiem
15 min from the heart of hoan kiem lake, good local eateries near by. Good location and comfortable hotel. It was quiet at night from hanoi standard. The staffs were friendly and helped us book an airport taxi, which was better pricing than grab taxi. free water was a nice add.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

geoffrey, Hanoi, Vietnam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, wonderful staff, very clean and great value for your money. I would recommend to anyone. I will certainly stay there again.
Stayed 5 nights in Apr 2019

2/10 Terrible

S

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor very dirty. Laundry service is even worse, destroyed 2 pieces of my clothes.
Stayed 6 nights in Feb 2019
Response from Jenny Tran on 14 Mar,2019
Dear our value customer, Thank you for taking the time to share with us your views. Your assessment is very helpful and will definitely help us in improving our service. Sincerely thank,

2/10 Terrible

Milan

Disliked: Cleanliness, staff & service, room comfort
Very bad experience
we stayed there 7 days and booked and pay in advance (the biggest mistakes). We also asked about clean and not noisy room! The place was very noisy (we stay on 5th floor) all night can hear horns of the cars, motorbikes. the worst experience was that another room made a noice during the night till 6 am when we informed reception many times with 0 % help. They call us back if alright but the music and noise was still loud especially base of speakers. We have a small kid and was impossible to sleep. Music from another room started at 10 PM and goes over whole night till 6am (it takes 4 last nights). Unbelievable how staff of the hotel was not able to solve this out. Also hot water in our bathtub was not working, as we paid for it. The mess under the bed - cigarets, empty bottles of water etc (we took a pictures). Very bad cleanliness. Smell of the room (no smoking as we were informed) was very bad (smell of cigarettes), poor breakfast as well.
Stayed 7 nights in Feb 2019
Response from Jenny Tran on 7 Mar,2019
We would like to thank you for taking the time to write a review of our service. We will try to do better and look forward to receiving your support in the future Sincerely thank you!

8/10 Good

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel était aux petits soins!
Stayed 1 night in Apr 2024

10/10 Excellent

Hazel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Giulio Gasparri

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Let’s start with the positive: Staff is friendly and accommodating, and there is at least one receptionists with good English skills. Breakfast is various but average, nothing exceptional. Negative: The structure is quite old and would benefit a deep renovation inside. The room was quite noisy from the traffic outside and the pillow too thick without other options.
Stayed 3 nights in Dec 2023

10/10 Excellent

Süreyya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Thanh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr guten zentral, Personen freundlichen
Stayed 1 night in Jan 2023

10/10 Excellent

NAOKI

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

CHANYOUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿
깔끔하고 조식도 좋고 가격 대비 평타 굿임 물이 약한거랑 시티뷰라고 소개하고 본인들도 민망해서 웃던데 뭐 불편한건 없어서
Stayed 4 nights in Dec 2019

6/10 Okay

マス

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
仲間の部屋も含めて5部屋すべての置時計が壊れていた。びっくり。 スタッフは親切でとても良かったです。
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
値段相応のホテル。朝食は最上階のレストランで屋外にも出られるため、解放的でいいです。朝からホテル近くで工事があり若干 うるさかったです。
Stayed 1 night in Mar 2019
Response from Jenny Tran on 26 Mar,2019
Thank you so much for your information. Your comment are helpful to hotel to improve for future. Thank and best regards,

10/10 Excellent

JIN-YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비
가격대비 무난함. 하지만 번화가 까지 거리가 있음. 걸어서 15~20분 정도 걸림.
Stayed 3 nights in Feb 2019
Response from Jenny Tran on 7 Mar,2019
We would like to thank you for taking the time to write a review of our service. We will try to do better and look forward to receiving your support in the future Sincerely thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
豪華な造りで清潔さも十分、朝食もとても美味しく この値段であれば満足できる。
Stayed 2 nights in Feb 2019
Response from Jenny Tran on 7 Mar,2019
We would like to thank you for taking the time to write a review of our service. We will try to do better and look forward to receiving your support in the future Sincerely thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Iverson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便宜又乾淨
Stayed 6 nights in Jan 2019
Response from Jenny Tran on 7 Mar,2019
We would like to thank you for taking the time to write a review of our service. We will try to do better and look forward to receiving your support in the future Sincerely thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地も良く、ホテルの方も親切でしたし、部屋も清潔で非常に良かったです。 強いて言えば、シャワーの水圧が弱かったぐらいかな。 次回も機会が有れば利用したいと思います。
Stayed 5 nights in Dec 2018