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Reviews of Hotel du Parc Hanoi

5 out of 5
Hotel du Parc Hanoi
84 TRAN NHAN TONG STREET, HANOI,, VIETNAM, 84 16, Hanoi, Hanoi Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 355 out of 741 reviews" "
Rating 8 - Good. 295 out of 741 reviews" "
Rating 6 - Okay. 66 out of 741 reviews" "
Rating 4 - Poor. 18 out of 741 reviews" "
Rating 2 - Terrible. 7 out of 741 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Liked: Cleanliness
3 star hotel
Hotel is not a 5 star. It may have been when it was built in the 90s but hasn’t been upgraded since. Very dated and apart from front office manager, the staff are not great.
Stayed 3 nights in Jan 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property. Great for a short stay
Stayed 2 nights in Jan 2024
Response from Guest Relations Team on 21 Jan,2024
Dear Mrs. Cadelis Melissa,Thank you very much for staying at Hotel du Parc Hanoi.At our hotel, we pay close attention to the facilities so that all our guests can have a comfortable stay. We would be most happy if Mrs. Melissa's stay was a comfortable one.Also, please visit us when you come to Hanoi. All the staff are looking forward to seeing you.

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodated my check in time for my late flight. Also, they gave my wife a gift for her birthday which was nice.
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 21 Jan,2024
Dear Mr. Logan,Thank you very much for staying at Hotel du Parc Hanoi.We strive every day to provide services that will remain in the memories of our customers, so we are very honored to receive such kind words.We would be most happy if you and your wife had a comfortable stay this time.Also, please come visit us when you come to Hanoi. All the staff are looking forward to seeing you.

10/10 Excellent

Tae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel. Very clean and professional. Not too much to do around. But stay was very comfortable
Stayed 4 nights in Jan 2024
Response from Guest Relations Officer on 18 Jan,2024
Dear Mr/Ms.Tae,On behalf of the entire team at Hotel Du Parc and the Guest Relation Team, we wanted to thank you for choosing our hotel. Our goal is to deliver a memorable experience, we are pleased to know how much you enjoyed staying with us. Delivering outstanding customer service is always our number one priority. We hope to host you again on your future visits. Best regards,

8/10 Good

Yoshihisa

Business traveller
Liked: Staff & service, amenities
Breakfast buffet is good.
Stayed 3 nights in Oct 2023
Response from Guest Relations Team on 28 Oct,2023
Dear Mr. Yoshihisa,Thank you for your perfect rating of our service, especially our Breakfast Buffet at Voyage Restaurant! We look forward to continually being of service to you at HÔTEL du PARC HANOÏ!Yours sincerely,Guest Relation Officer.

10/10 Excellent

Shih Yang

Stayed 1 night in Aug 2023
Response from Guest Relations Team on 28 Sept,2023
Dear Mr/Ms. Shih YangOn behalf of the entire team at Hotel Du Parc Hanoi and the Guest Relation Team, I wanted to thank you for choosing our hotel and the generous rating. Our goal is to deliver a memorable experience, we are delighted to know that how much you enjoyed our hotel. Delivering outstanding customer service is always our number one priority. We hope to host you again on your future visits.Wish you have a wonderful day!Best regards,Guest Relations Officer"

10/10 Excellent

Kuo-yao

Stayed 2 nights in Jun 2023

8/10 Good

LUE, Clovis

Stayed 1 night in Apr 2023
Response from Guest Relations Team on 15 Jun,2023
Thank you for your stay. If your stay was great, we feel really happy. We will continue to keep our hotel great from now on too.We hope you choose Hotel du Parc Hanoi for your visit next time also.

10/10 Excellent

Akshay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Guest Relations Team on 4 May,2023
Dear Mr/Ms. Akshay,Thank you so much for choosing our hotel and taking your time to give us such an amazing rate. We are thrilled to know that our service did match your expectations. We are looking forward to seeing you as soon as possible in our hotel. Best Regards,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
I would definitely recommend this hotel. The staff are extremely pleasant. The rooms are clean and of a five star standard. The restaurant serves the kind of food that you would expect all in all a great feel about it and I would come back
Stayed 2 nights in Apr 2023
Response from Guest Relations Team on 1 May,2023
Good morning Mr/Ms. Simon,Thank you so much for choosing our hotel and taking your value time to give us such an amazing feedback. We all hope to see you soon in the near future. Best Regards,Guest Relations Team

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was generally good with staff being very polite, friendly and welcoming, however we did ask for a fan in our room which never appeared. The restaurant was very accommodating in trailering their dishes to suit a vegetarian diet and the breakfast was good. However the air con in the room didn’t work particularly well, the shower came with a shower curtain rather than a door and the plug for the bath didn’t fit and the room was not soundproofed, despite being on the 12th floor we could hear a lot of street noise. That being said we did really enjoy our stay and would recommend it.
Stayed 3 nights in Dec 2022
Response from Guest Relations Team on 10 Jan,2023
Dear Mr Declan,Greetings from Hotel du Parc Hanoi. Thank you very much for choosing us while in Hanoi and we are very happy to receive your very details feedback as it is really important and precious to us on our journey to deliver the mission of sharing the "Omotenashi" service to our customers.We do appreciate for your kind words toward our associates and especially the breakfast. On the other hand, we are very regret to learn that some of the points had not meet your expectation. Please accept our apology and please be assured that we will take a serious consideration on it.Mr Declan, once again, thank you very much and we look forward to welcoming you back with us in the future.Best regards,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Guest Relations Team on 13 Nov,2022
Dear Mr. Luke,Thank you for your valued rating. We believe that you did enjoyed your recent stay with us. We are looking forward to welcoming you back in the future. Best regards,

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but would not recommend the area to a westerner. The roads are lethal to cross esp with kids and ther is nowhere to eat other than the hotel. Luckily the hotel is great and the food is very good too.
Stayed 5 nights in Aug 2022
Response from Guest Relation team on 9 Aug,2022
Dear Mr/Ms Sam, Thank you very much for taking your precious time to share your stay experience with us. We do really appreciate and happy to hear your kind words about our services and food. We will definitely share it to our entire team and your generous compliments has encourages us very much in keeping delivering excellent services to every guests. In the other hand, we are very regret to learn that our hotel location is not meet your expectation. Regarding to the places for eating and sight seeing, our Concierge colleagues is always available to be at your service in recommending and advising tips for your most convenience. Mr/Ms Sam, Thank you very much again and we look forward to welcoming you back with us in the future. Best regards, Guest Relations Team

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Guest Relations Team on 22 Feb,2022
Thank you for your valued rating. We believe that you did enjoyed your recent stay with us. We are looking forward to welcoming you back in the future. Best regards,

10/10 Excellent

Ha

Stayed 1 night in Jan 2021
Response from Guest Relations on 16 Feb,2021
Dear Ms Ha, Thank you very much for such of great 10/10 review, We believe you had a good time with us.

10/10 Excellent

Noboru

Stayed 1 night in Aug 2020
Response from Guest Relations on 6 Dec,2020
Thank you for your rating us. We are looking forward to welcome you back in the future.

10/10 Excellent

Luis Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Guest Relation Team on 22 Jan,2020
Thank you for your rating us. We are looking forward to welcome you in the future.

10/10 Excellent

Minoru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from HOTEL du PARC Guest relations Team on 4 Nov,2019
Dear Minoru sama, Thank you for your rating and staying at HOTEL du PARC HANOI. Did you enjoy your stay? We look forward to seeing you again. Sincerely yours.

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hotel du Parc Hanoi Guest Relation team on 19 Nov,2019
Thank you very much for your value rating. We looking forward to welcome you again in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Carpets could be cleaner.
Excellent front desk service and staff. The lounge was nice as well. Carpets and fabric in room needs cleaning, not that they are dirty but anyone with a sensitive nose would feel stuffy with dust mites or something. Not complaining but furniture could be refreshed considering it's a 5 star hotel.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 9 Oct,2019
Dear Mr/Ms, Thank you very much for your valuable comment for your recent stay. We would like to apologize for any inconvenience during your stay that may cause. We are very regretful that the experience with us did not meet your expectation. In the mean time, our hotel is processing the renovation to bring the better service to our guest. We gracefully hope that we can have a chance to welcome you back again in the near future. Once again thank you for your feed back and wish you have a nice day !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
Stayed 3 nights in Oct 2019
Response from Guest Relations on 9 Oct,2019
Dear Mr/Ms, Thank you very much for your recent stay with us. Your valuable feedback will elevate our standard to all of our guest. We are looking forward to welcome you back in near future! Once again, thank you very much. Wish you a nice day !

10/10 Excellent

Amir Abbas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star luxury at affordable price
Wonderful hotel with all the modern amenities. The location was excellent and the service is always 5 star for sure. I will stay here each time in Hanoi!!
Stayed 1 night in Sep 2019
Response from Guest Relations on 23 Sept,2019
Dear Mr/Mrs: Amir Abbas Thank you for your kind review! We are grateful to read that you always had an overall enjoyable stay in our hotel..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Guest Relations on 20 Sept,2019
Thank you for taking your time to share your experience with us. Wishing you a good weekend ahead and looking forward to seeing you again soon in Hanoi

10/10 Excellent

Randal, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, comfortable rooms. Nice restaurants with good food.
Stayed 9 nights in Aug 2019
Response from Guest Relations on 13 Sept,2019
We thank you very much for your ongoing supports and lookforward to the pleasure of welcoming you back again soon.

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019
Response from Guest Relations on 15 Aug,2019
Dear Mr/Ms, Thank you very much for the rating about us. We are very regret to receive this result, please accept our apology that we could not meet your expectations for your recent with us. We are waiting for your valuable comments to improve our standard of the service. Thank you very much.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel was a little older and could use some refreshing. The gym had the essential equipment but was a bit dark and uninviting. The pool was nice, it was outdoors. The spa services were great.
Stayed 3 nights in Jul 2019
Response from Guest Relations on 5 Aug,2019
Thank you very much for your recent stay with us. Your valuable feedback will elevate our standard to all of our guest. We are looking forward to welcome you back in near future!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, excellent service. The immediate area is okay, but it's just a twenty minute walk to the Old Quarter.
Stayed 3 nights in Jul 2019
Response from Guest relation team on 19 Jul,2019
Thank you very much for your valued feedback. We are looking forward to well come you back.

8/10 Good

GO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Staff are very friendly and helpful. Room was clean and very silent.
Stayed 1 night in Jun 2019
Response from Guest Relations on 25 Jun,2019
Thank you very much for your feedback! We look forward to welcome you again in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Guest Relation team on 13 Jun,2019
Thank you very much for your time and we looking forward to welcome you back

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, but poorer location
Very good hotel, with equally good service. The location however was not very appealing to go out for a stroll.
Stayed 3 nights in Apr 2019
Response from Guest Relation Team on 1 May,2019
Thank you very much for your time to share a valued feedback. Looking forward to welcome you back with us.

10/10 Excellent

gholamhossein

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked every thing. Room, Cleanness, Staff being super nice.
Stayed 5 nights in Apr 2019
Response from Guest Relation Team on 14 Apr,2019
Thank you very much for taking your time to share your feeling. Hope to welcome you back on your next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but Older
It was a nice hotel and definitely on the higher end of hotels you can get, but it is older. If you want high end that feels modern, this is not it. However, the hotel is still nice and deserves the 4.5 stars.
Stayed 1 night in Apr 2019
Response from Guest Relation Team on 14 Apr,2019
Thank you very much for your valuable feedback. We look forward to welcome you back with us

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
All frontline staff were professional and attentive. Great customer service from reception staff to porters. Room was cozy and spacious. My room was located at 7/F, noise from the streets was acceptable to me, but a colleague that stayed at 11/F facing the same direction was woken up by the noise early in the morning. Great value overall speaking.
Stayed 2 nights in Mar 2019
Response from Guest Relation Team on 30 Mar,2019
Thank you very much for your great feedback to our hotel. we look forward to welcome you back with us

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Nice staff
Stayed 4 nights in Mar 2019
Response from Guest Relation team on 19 Mar,2019
Thank you for your nice comment. We will share this to our staff.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly.
Stayed 1 night in Mar 2019
Response from Guest Relation team on 13 Mar,2019
Thank you for your time and feed back

8/10 Good

HYO GEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Hotel du Parc Hanoi on 20 Feb,2019
Thank you for your review. We will try to improve for a better service in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Had a great stay. Location was good-quiet but easy to get to shopping areas. Nice food and friendly staff
Stayed 3 nights in Dec 2018
Response from Ex on 22 Dec,2018
Dear guest, Thank you very much for staying with Hotel Nikko Hanoi. We truly appreciate your comments on our service and people. We will continue our effort to offer better experience to guests. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Nikko Hanoi
Great service. Tastefully decorated hotel.
Stayed 3 nights in Oct 2018
Response from Executive Nikko on 30 Oct,2018
Dear guest, Thank you for staying with Hotel Nikko Hanoi. We truly appreciate your comments on our service and decoration. At Hotel Nikko Hanoi, we always continue our efforts to offer the best experiences to guests. Thank you once again and best regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Executive Nikko on 21 Jul,2018
Dear guest, Thank you very much for your review. Regards,

6/10 Okay

Olaf

Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to go to the university before checking in, so I said so to a staff when I arrived at the hotel, he understood immediately, allowed me to check in luggage, also another staff help me to exchange money as well, and passed me umbrella because of seasonal rain, it's very I felt their kindness and customer 1st and well cared.
Stayed 1 night in Apr 2018

10/10 Excellent

T, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staffs
When I arrived at the hotel, it’s raining and need to go out for a conference meeting, arranged everything perfectly even not checked in yet, and they said “welcome back!” when I came back after the work.
Stayed 1 night in Apr 2018

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
My stay was efficient. The staff were always very helpful. The room is very move and the hotel is well maintained. The restaurant food is quite good. Local area is busy, and reflective of Hanoi and Vietnam's status as a developing nation. It should be noted that there is no local late night dining, no room service after midnight, and no convenience stores open late. Arriving at 1am meant nowhere to eat aside from a taxi ride to the old town food street. And while this is a great local experience, after traveling for 12 hours, getting in a taxi for a 10 min ride to explore food street was not on my list of things I wanted to do.

8/10 Good

Tom, Augusta GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of Hanoi
Everything good staff very helpful. Details were appreciated.
Stayed 13 nights in Jan 2018

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
good hotel
Stayed 3 nights in Jan 2018

10/10 Excellent

Jerome, MI.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge and other hotel staf extremely nice. Breakfast was a nice selection of fresh foods and fruit.
Stayed 2 nights in Dec 2017

6/10 Okay

hoang

Liked: Staff & service, property conditions & facilities
hotel ok, restaurant buffet terrible bathroom smell
Stayed 4 nights in Jul 2017

6/10 Okay

Himanshu

Liked: Staff & service
Disliked: Property conditions & facilities
Overall a Good hotel but the rooms are dated and need more refurbishment.