Dear Mr. Christopher,Thank you very much for choosing our property for your recent trip to Hanoi and sharing your experience on Expedia.comWe are sorry to learn that your experience with Superior Room facilities is less than ideal. As per room category description, the Superior Room is the lowest room type so the desk is not available. Regarding iron & iron board, these items are available but only provide upon request. We hold our team to the highest standards, and I regret that we didn’t meet those expectations. Certainly, this does not reflect the standard of service that our customers deserve.Once more, I am very sorry that your experience was less than ideal, and I hope you will give us another opportunity to welcome you back in the future.Sincerely,Do Van Nghia (Neil)Hotel Manager

Dear Christopher,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you so much for staying with us on your recent business trip to Hanoi and sharing your experience on Hotels.comIt's our great pleasure and honor to learn that you had a pleasant stay. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality.Most sincere thanks again for your kind support & sharing your experience. The team and I truly look forward to welcoming you back soon.Wishing you all the best.Sincerely yours,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Sandra,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for selecting our property for your recent stay in Hanoi and for your lovely review.We are delighted to learn that you had a pleasant stay. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality.May I once again thank you for your kind support & valuable review. Eastin Hanoi Team is truly looking forward to welcoming you back soon.Kindest regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Bingxing,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for choosing our property for your recent visit to Hanoi and for your time to post this wonderful review for us.It's our pleasure and honor to learn that you had a perfect stay. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality.Indeed thanks again for your kind support and valuable feedback. We all look forward to welcoming you back on your next visits to Hanoi.Wishing you all the best.Kindest regards,Ninh Thi Chinh (Jesisca)Guest Experience Manager

Dear Mr. Quang,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for staying with us on your recent trip to Hanoi and your valued time to write this 10 point on Hotels.comIt's our great pleasure and honor to learn that you had a perfect experience with us. Guest satisfaction is always our first priority and your feedback will help us to continue maintaining and improving service quality.Repeating thanks for your kind support & your feedback. We are looking forward to welcoming you back on your next trips to Hanoi.May the new week bring you full of energy & happiness.With best regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear TAM, Warmest greetings from Eastin Hotel & Residences Hanoi. On behalf the entire team, I would like to express my sincerest thanks for your selecting our property for your recent business trip to Hanoi and your valued time to write this 5 star review on Expedia.com. It's our great pleasure to learn about your satisfying experience with us. Your feedback about nice location, friendly staff & good food will be a big motivation for each team member. Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality. Once again, most sincerest thanks for your kind support and sharing your experience. We are truly looking forward to welcoming you back in the nearest future. Best regards, Do Van Nghia (Neil) Hotel Manager

Dear Quang, Warmest greetings from Eastin Hotel & Residences Hanoi. On behalf the entire team, I would like to express my sincerest thanks for your selecting our property for your recent business trip to Hanoi and your valued time to write this amazing review on Hotels.com We are more than happy to acknowledge that you had a wonderful experience with us. Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality. Once again, thank you indeed for your recommendation and sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon. Meanwhile, wishing you all the best. Best regards, Agnaldo Garibaldi General Manager

Dear Melvyn, Warmest greetings from Eastin Hotel & Residences Hanoi. On behalf of the entire team, I would like to express my sincerest thanks for selecting our hotel for your recent trip to Hanoi and your valued time to write this great review. We are delighted to hear that you had a good experience with us. Rest assured your positive feedbacks should be passed to whole team. At Eastin Hotel & Residences Hanoi, we always strive to deliver the best services and wonderful experience to our guests. Once again, thanks for your positive review and we are truly looking forward to welcoming you back soon. Wishing you all the best! Yours sincerely, Agnaldo Garibaldi General Manager

Dear Koichiro,Thank you very much for sharing your experience with us.It is amazing hearing you had a perfect stay recently. Your compliment will act as the encouragement to all team members in delivering the best Movenpick moment to all valued guests. Once again, thank you for your sharing experience. We look forward to serving you again very soon @ Mövenpick Living West Hanoi.Best regards,Jessica NinhGuest Experience Manager

Dear Miao Yi,Greetings from Mövenpick Living West Hanoi.Thank you very much for posting your review on Expedia.We are pleased to learn that you had a good stay with us recently. Hopefully, your travel opportunity will bring you back to Hanoi for another stay at Mövenpick Living West Hanoi.Repeated thanks and best regards,Jessica NinhGuest Experience Manager

Dear Kwangmo,Greetings from Mövenpick Living West Hanoi.Thank you so much for your great review on Hotels.comWe are delighted to hear that you had a perfect stay with us recently. The hotel location & Lobby cleanliness satisfied your expectations. Your kind words have been shared with whole team members and for sure they are thrilled to know that.We can't express our thanks enough for your kind support & sharing your experience. Mövenpick Living West Hanoi hopes your next visit will be enjoyable & memorable as the previous one. May the new year of the dragon bring you joy, luck & a lot of business opportunities.Sincerely,Jessica NinhGuest Experience Manager

Dear Gunyoung,Greetings from Movenpick Living West Hanoi.It is very pleasing hearing you had a comfortable stay with us and our friendly staff & cleanliness were able to meet your expectations. Your kind words have been shared with the entire team and for sure that is the biggest encouragement for us in delivering the best service to all valued guests.Thank you so much for taking your time to share your positive review. We look forward to serving you again at Movenpick Living West Hanoi.Sincerely,Jessica NinhGuest Experience Manager

Dear Cho,Thank you for your wonderful rating on Hotels.com.We are glad to hear that you enjoyed your experience and we will be delighted to welcome you back once more at Movenpick Living West Hanoi.Many thanks again for taking the time to share your experience.Sincerely,Jessica NinhGuest Experiene Manager

Dear Yongdae,We much appreciate your valued time to post this 10 point review.It is our pleasure to know that you had an enjoyable stay at Movenpick Living West Hanoi. It was our gold to make sure that your stay was graded 10.We really appreciate your comment. Once again, our most sincere thank you and hope to welcome you again in our hotel soon. Kindest regards,Jessica NinhGuest Experience Manager

Dear Yongdae,Thank you so much for your great loyalty and for this perfect review.We are so glad to hear that our hotel facilities, cleanliness, price and staff were able to meet your expectations. Your feedback has been shared with the whole team and that will help us to keep delivering the best moment to all valued guests.Look forward to serving you again at Movenpick Living West Hanoi.대단히 감사합니다Best regards,Jessica NinhGuest Experience Manager

Dear Tatsuya,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you so much for staying with us on your recent business trip to Hanoi and sharing your experience on Hotels.comIt's our great pleasure and honor to learn that you had an enjoyable stay. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality.Most sincere thanks again for your kind support & sharing your experience. The team and I truly look forward to welcoming you back soon.Wishing you all the best.Sincerely yours,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Eiji san,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for choosing our property for your recent business trip to Hanoi and for your wonderful review on Expedia.We are delighted to learn that you had a perfect experience and happy with hotel cleanliness, facilities, services and staff. Definitely, your compliments are precious spiritual gift for whole team members. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality.Sincerely thanks again for your kind support and valuable review. Eastin Hotel & Residences Hanoi Team is truly looking forward to welcoming you back on your next business trips to Hanoi. ありがとう ございますYours sincerely,Ninh Thi ChinhGuest Experience Manager

Dear Soshi, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you so much for staying with us recently and taking your valued time to post this nice review for us on Expedia.com. We are thrilled to hear that you're satisfied with hotel facilities & services. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining & improving service quality. Many thanks again for sharing your experience. We hope you continue introducing Eastin Hotel & Residences Hanoi with your friends & family that may result in many return visits in the future. We truly look forward to welcoming you back on your next trips to Hanoi. Kindest regards, Ninh Thi Chinh (Jessica) Guest Experience Manager

Dear Sang Gyu,XIN CHAO from Eastin Hotel & Residences Hanoi.Thank you very much for reviewing us on Hotels.comWe are delighted to learn that you had a good stay with us recently. Guest satisfaction is always our first priority and your constructive feedback will help us to continue maintaining and improving service quality.Sincerely thanks again for your kind support & review. We do hope to have another opportunity to welcome you back in the nearest future.Wishing you all the best.,Kindest regards,Ninh Thi Chinh (Jesisca)Guest Experience Manager

Dear Yi Tinh,Warmest greetings from Eastin Hotel & Residences Hanoi.On behalf of the entire team, I would like to express our sincere thanks for staying with us recently and taking your time to post this wonderful review.It's our great pleasure and honor to learn that you had pleasant stays recently. Definitely, your compliments regarding the hotel, room, restaurant and staff would be shared to all team members and for sure they are thrilled to hear that. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining & improving service quality.Most sincere thanks again for your kind support & valuable feedback. We hope you continue sharing your experience with your family & friends that may result in many return visits in the future. Eastin Hotel & Residences Hanoi Team is truly looking forward to welcoming you back on your next business trips to Hanoi.Wishing you all the best.Kindest regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Tsuneo,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for choosing our property for your recently trip to Hanoi and thanks for sharing your feedback.We are sorry to hear that our services not meet your expectation. Please be noted that we valued all guest feedbacks which will help us to improve service quality. It will be much grateful and appreciated if you could share with us more details about your recent stay.Once again, thank you for staying with us. We look forward to hearing from you shortly.Best regards,Do Van Nghia (Neil)Hotel Manager

Dear Tokiharu,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you for selecting our property for your recent trip to Hanoi and your valued time to share with us your feedback on Expedia.comWhile we are pleased to hear that you're happy with cleanliness, staff, breakfast and service, we are sorry for not meeting your expectation regarding shower water. Guest satisfaction is always our first priority and your constructive feedback will help us to continue maintaining and improving service quality. May I once again thank you for your valuable feedback & kind support. We do hope to have another opportunity to welcome you back in the future.Wishing you all the best.Kindest regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Mr. Hirohiko,Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for choosing our property for your recent stay in Hanoi and your valued time to post this lovely review on Expedia.We are delighted to learn that you had a pleasant stay with us. Guest satisfaction is always our first priority and your positive feedback will help us to continue maintaining and improving service quality.Once again, sincere thanks for sharing your feedback. Eastin Hotel & Residences Hanoi Team look forward to welcoming back on your next business trips to Hanoi.May the new week filled you with happiness, luck & prosperity.Best regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Valued Guest, 안녕하세요Warmest greetings from Eastin Hotel & Residences Hanoi.Thank you very much for choosing our property for your recent trip to Hanoi and your valued time to provide this wonderful review on Hotels.comWe are thrilled to learn that how much you enjoyed hotel facilities & services. Guest satisfaction is always our 1st priority and your constructive feedback will help us to continue maintaining and improving service quality. Hopefully, you continue sharing your experience via your network that will result in many return visits. Again, most sincere thanks for your kind support & this great review. Eastin Hotel & Residences Hanoi is truly looking forward to welcoming you back in a near future. 감사합니다Best regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Valued Guest,안녕하세요Lunar New Year greetings from Eastin Hotel & Residences Hanoi.Thank you very much for your selecting our property for your recent trip to Hanoi and your valued time to write this positive review on Expedia.comWe are thrilled to learn that you satisfied with our facilities & staff. Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality.Once again, sincerest thanks for your valued time. We are truly looking forward to welcoming you back soon.On the occasion of coming Lunar New Year 2023, Eastin Hotel & Residences Hanoi wishing you a happy new year full of peace, success, happiness & abundant wealth.감사합니다Kindest regards,Ninh Thi Chinh (Jessica)Guest Experience Manager

Dear Valued Guest, Warmest greetings from Eastin Hotel & Residences Hanoi. Thank you for rating us on Hotels.com We are more than happy to learn that you had a wonderful experience with us in your recent trip to Hanoi. Guest satisfactory is always our 1st priority and your 10 point review will help us to continue maintaining and improving the service quality. Once again, thank you indeed for sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon. Meanwhile, wishing you all the best. Best regards, Do Van Nghia (Neil) Hotel Manager

Dear Valued Guest,Warmest greetings from Eastin Hotel & Residences Hanoi.On behalf of the entire team, I would like to express my sincerest thanks for your valued time to write this review on Expedia.comWe are pleased to know that you had a good stay with us in your recent business trip to Hanoi. Regarding your comment about late checkout, please kindly send us via message more details about your booking. Constructive feedback like yours truly helps us to work harder to improve our services and deliver a memorable experience to all of the guests.Thank you once again for your valued time and we are looking forward to hearing from you soon! Kindest regards,Agnaldo GaribaldiGeneral Manager

Dear Qian,Warmest greetings from Eastin Hotel & Residences Hanoi.On behalf the entire team, I would like to express my sincerest thanks for your selecting our property for your recent business trip to Hanoi and your valued time to write this amazing review on Expedia.comWe are more than happy to acknowledge that you had a wonderful experience with us. Rest assured that your positive feedbacks about hotel room and staff shall be passed to all team members. Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality. Once again, thank you indeed for sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon.Meanwhile, wishing you all the best.Best regards,Agnaldo GaribaldiGeneral Manager

Dear Junsoo,Warmest greetings from Eastin Hotel & Residences Hanoi.On behalf of the entire team, I would like to express my sincerest thanks for your valued time to give us 10 point review on Hotels.comWe are delighted to hear that you had an excellent experience with us at your last visit to Hanoi. At Eastin Hotel & Residences Hanoi we always strive to deliver the best services and wonderful experience to our guests.Once again, thank you for your feedback. We are truly looking forward to welcoming you back.Wishing you all the best!Yours sincerely,Agnaldo GaribaldiGeneral Manager ,

Dear Jung Min, Warmest greetings from Eastin Hotel & Residences Hanoi. First of all, on behalf of the entire team I would like to sincerest thanks for selecting our property for your recent trip to Hanoi and special thanks for your time to write this review for us. We are more than happy to acknowledge that you had a wonderful experience with us. Rest assured that your positive feedbacks about hotel, price and breakfast will be shared to our team members. Guest satisfactory is always our 1st priority and your constructive comments will help us to continue maintaining and improving the service quality. Once again, thank you indeed for your recommendation and sharing your experience. We are truly looking forward to welcoming you back in your next trip to Hanoi soon. Meanwhile, wishing you all the best. Best regards, Agnaldo Garibaldi General Manager

Dear Jae Hyeok, Warmest greetings from Eastin Hotel & Residences Hanoi. On behalf of the entire team, I would like to express my sincerest thanks for selecting our hotel for your recent trip to Hanoi and your valued time to write this good review for us. We are delighted to hear that you enjoy the stay with us. At Eastin Hotel & Residences Hanoi, we always strive to deliver the best services and wonderful experience to our guests. Once again, thanks for your support and we are truly looking forward to welcoming you back soon. Wishing you all the best! Yours sincerely, Agnaldo Garibaldi General Manager