66 Phuc La, Xa La Urban, Ward Phuc La, Ha Dong District, Hanoi
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice, helpful staff. The breakfast buffet was excellent. Very large selection of food. The exercise room could use some more equipment. The hotel is very clean. Excellent location for me.
Greg
Stayed 4 nights in Oct 2022
Response from Nguyễn Thị Thanh on 31 Oct,2022
Dear Value Customer!Thanks for your good comment to Muong Thanh Grand La Xa. We are looking to welcome you comback to our hotel in the next time .Thanks you very much, your sincery!
Dear Value guest ,Thanks for your good review to Muong Thanh Xala.We hope to welcome you to comeback to our hotel on next time!Thanks and Best regards!
10/10 Excellent
Peng
16 Aug,2022
Peng
Stayed 1 night in Aug 2022
8/10 Good
Verified traveller
19 Jun,2019
Verified traveller
Stayed 2 nights in Jun 2019
Response from Sale Sup on 13 Mar,2020
Dear Value Guest
On behalf of Muong Thanh Grand Xa La Hotel, we would like to send warmest greetings to you.
Thank you so much for choosing Muong Thanh Grand Xa la hotel and your commentation. We will improve to serve you better in the next time. Wish you have a nice day!
Very clean, professional staff, walkable to the city for shopping.
Thuy
Stayed 4 nights in Jan 2019
Response from thanhnguyen on 2 Mar,2019
Dear Guest,
Thank you for the kind comments and the wonderful review about your recent stay at Muong thanh xa la hotel .The team is excited we have managed to add experience on your holiday, we will make sure that extra recognition will be provided to these team members for taking good care of you during your stay with us. We are sure they will be happy to learn about your appreciation and it will be an award for them. Happy guests like you inspire us for new achievements and we will make sure to keep up our good work.
The team is looking forward to welcoming you back as soon as possible!
Thanks and Best regards!
Response from Ban quản lý khách sạn on 18 Mar,2020
Dear Sir/Madam
Thank you very much for your review!
In the future, we hope to be able to serve you again and we will try our best to deliver to you a seamless stay.
Thanks and Best regards!
Các bạn nhân viên Lễ Tân khá nhiệt tình và thân thiện. Khách sạn tốt ở Hà Đông
thuycham
Stayed 1 night in Feb 2024
Response from Lê Thị Hiền (Ms.) Giám đốc khách sạn on 28 Feb,2024
Chị Thúy Trâm thân mến,Cám ơn Chị đã dành thời gian quý báu để chia sẻ trải nghiệm trong kì nghỉ tại khách sạn Mường Thanh Grand Xa la . Tôi rất vui mừng khi đọc đánh giá này đặc biệt là sự ghi nhận của Chị về sự nhiệt tình và thân thiện của nhân viên khách sạn. Đây chính là động lực của chúng tôi trong hành trình cung cấp dịch vụ khách hàng.Chân thành cám ơn và mong được chào đón Chị quay lại khách sạn trong thời gian tới.Lê Thị Hiền (Ms.)Giám đốc khách sạn
6/10 Okay
Anita chingyi
15 Aug,2023
Anita chingyi
Stayed 1 night in Aug 2023
Response from Muong Thanh Xa la hotel on 24 Aug,2023
Dear Customer !Thank you for using the hotel service and for your feedback on the site, We look forward to seeing you again in the near future.Thanks and best regards!
Dear Customers!On behalf of Muong Thanh Grand Xa La hotel ,We are thank you very much for your trust and choosing our Hotel for your business trip, we are very sorry for the inconvenience you experienced while staying at the hotel, we will check and early feedback for you. We look forward to receiving your support for the hotel in the near future.Sincerely thank you!
Dear Guest,
On behalf of all of our team, we would like to thank you holidaying with us and for sharing your review. It is always important for us .To be true we pride ourselves for the high level of service and our intention is always to go above and beyond guests expectations
Please do not hesitate to contact us should you require any further assistance in arranging your next trip to our hotel
6/10 Okay
Verified traveller
3 Oct,2018
Liked: Room comfort
Disliked: Property conditions & facilities
Super fed udsigt
De kunne ikk meget engelsk og desværre var poolen aldrig åben.. Men vi boede på 14 etage og der var smuk udsigt og det lå tæt på en masse gode indkøbsmuligheder
Verified traveller
Stayed 6 nights in Sep 2018
Response from Sale Supervisior on 13 Mar,2020
Dear Sir/Madam.
Thank you for staying with us and taking the time to review us! We are really sorry to hear that you had some unsatisfied experiences while staying at our hotel. This is not what we expected. We will try my best to improve service quality. We hope to see you on your next trip to Ha Noi so that we will have a chance to serve you more thoughtfully. Once again, thank you for your feedback.