Lobby sitting area

Reviews of Muong Thanh Xa La

4 out of 5
Muong Thanh Xa La
66 Phuc La, Xa La Urban, Ward Phuc La, Ha Dong District, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hai Truong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, helpful staff. The breakfast buffet was excellent. Very large selection of food. The exercise room could use some more equipment. The hotel is very clean. Excellent location for me.
Stayed 4 nights in Oct 2022
Response from Nguyễn Thị Thanh on 31 Oct,2022
Dear Value Customer!Thanks for your good comment to Muong Thanh Grand La Xa. We are looking to welcome you comback to our hotel in the next time .Thanks you very much, your sincery!

8/10 Good

Peng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Nguyễn Thị Thanh on 5 Oct,2022
Dear Value guest ,Thanks for your good review to Muong Thanh Xala.We hope to welcome you to comeback to our hotel on next time!Thanks and Best regards!

10/10 Excellent

Peng

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Sale Sup on 13 Mar,2020
Dear Value Guest On behalf of Muong Thanh Grand Xa La Hotel, we would like to send warmest greetings to you. Thank you so much for choosing Muong Thanh Grand Xa la hotel and your commentation. We will improve to serve you better in the next time. Wish you have a nice day!

10/10 Excellent

Thuy, Lake Worth, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, professional staff, walkable to the city for shopping.
Stayed 4 nights in Jan 2019
Response from thanhnguyen on 2 Mar,2019
Dear Guest, Thank you for the kind comments and the wonderful review about your recent stay at Muong thanh xa la hotel .The team is excited we have managed to add experience on your holiday, we will make sure that extra recognition will be provided to these team members for taking good care of you during your stay with us. We are sure they will be happy to learn about your appreciation and it will be an award for them. Happy guests like you inspire us for new achievements and we will make sure to keep up our good work. The team is looking forward to welcoming you back as soon as possible! Thanks and Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Ban quản lý khách sạn on 18 Mar,2020
Dear Sir/Madam Thank you very much for your review! In the future, we hope to be able to serve you again and we will try our best to deliver to you a seamless stay. Thanks and Best regards!

10/10 Excellent

thuycham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Các bạn nhân viên Lễ Tân khá nhiệt tình và thân thiện. Khách sạn tốt ở Hà Đông
Stayed 1 night in Feb 2024
Response from Lê Thị Hiền (Ms.) Giám đốc khách sạn on 28 Feb,2024
Chị Thúy Trâm thân mến,Cám ơn Chị đã dành thời gian quý báu để chia sẻ trải nghiệm trong kì nghỉ tại khách sạn Mường Thanh Grand Xa la . Tôi rất vui mừng khi đọc đánh giá này đặc biệt là sự ghi nhận của Chị về sự nhiệt tình và thân thiện của nhân viên khách sạn. Đây chính là động lực của chúng tôi trong hành trình cung cấp dịch vụ khách hàng.Chân thành cám ơn và mong được chào đón Chị quay lại khách sạn trong thời gian tới.Lê Thị Hiền (Ms.)Giám đốc khách sạn

6/10 Okay

Anita chingyi

Stayed 1 night in Aug 2023
Response from Muong Thanh Xa la hotel on 24 Aug,2023
Dear Customer !Thank you for using the hotel service and for your feedback on the site, We look forward to seeing you again in the near future.Thanks and best regards!

4/10 Poor

hideyuki

Business traveller
Liked: Cleanliness, property conditions & facilities
食事の支払い時に、お釣りが出た時に、チップを要求されました。
Stayed 6 nights in Apr 2023
Response from Nguyễn Thị Thanh on 21 Apr,2023
Dear Customers!On behalf of Muong Thanh Grand Xa La hotel ,We are thank you very much for your trust and choosing our Hotel for your business trip, we are very sorry for the inconvenience you experienced while staying at the hotel, we will check and early feedback for you. We look forward to receiving your support for the hotel in the near future.Sincerely thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
スタッフは親切であった。朝の食事もよかった。プールは野外に有ったため、当日(2月後半)は寒く 使えなかった。フロント付近では小蠅が飛んでいたが、室内はそんなことなく 清潔であった。全体に古い感じはしたが、お湯も熱くコントロールも可能であった。ただ 町の中心部から遠く オペラハウスまで 45分くらいTAXでかかる、金銭的負担はTAX代金が安いので気にならないが、TAXの運転と渋滞が凄い。ホテルの近くにコーヒーハウスやコンビニもある。
Stayed 4 nights in Feb 2019
Response from thanhnguyen on 2 Mar,2019
Dear Guest, On behalf of all of our team, we would like to thank you holidaying with us and for sharing your review. It is always important for us .To be true we pride ourselves for the high level of service and our intention is always to go above and beyond guests expectations Please do not hesitate to contact us should you require any further assistance in arranging your next trip to our hotel

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Super fed udsigt
De kunne ikk meget engelsk og desværre var poolen aldrig åben.. Men vi boede på 14 etage og der var smuk udsigt og det lå tæt på en masse gode indkøbsmuligheder
Stayed 6 nights in Sep 2018
Response from Sale Supervisior on 13 Mar,2020
Dear Sir/Madam. Thank you for staying with us and taking the time to review us! We are really sorry to hear that you had some unsatisfied experiences while staying at our hotel. This is not what we expected. We will try my best to improve service quality. We hope to see you on your next trip to Ha Noi so that we will have a chance to serve you more thoughtfully. Once again, thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
모텔 수준도 안되는 최악 4성급 호텔
와이파이 안되고, 헬스장, 수영장 관리 안되서 쓸 수없는 상태이고, 객실은 거의 방음이 되지 않아서 옆 방에 휴대폰 진동까지 다 들릴 정도로 소음 심각함. 최악의 호텔에 방 크기를 제외하면 4성급이라고 할 수도 없고 가격도 터무니 없이 비쌈.

2/10 Terrible

Verified traveller

Disliked: Room comfort
設備4ツ星、客層1ツ星
設備は4つ星で納得ですが、客層がひどいです。早朝、深夜に関わらず、子供が廊下を走り回り、親が大声でそれを追いかけて遊ぶというレベルです。朝食には客の好みかキムチもあり、我先に奪い合う光景でもあります。 私以外は全員そういうツアー客であることを覚悟の上でなら、設備は良いですから、ここを選択するのも良いのでしょう。私は絶対に嫌ですけど。