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Reviews of Noi Bai Airport Hotel

2.5 out of 5
Noi Bai Airport Hotel
KM2, Vo Van Kiet St., Noibai Airport, Soc Son Dist., Hanoi

Reviews

6.4
Rating 10 - Excellent. 11 out of 98 reviews" "
Rating 8 - Good. 30 out of 98 reviews" "
Rating 6 - Okay. 34 out of 98 reviews" "
Rating 4 - Poor. 12 out of 98 reviews" "
Rating 2 - Terrible. 11 out of 98 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness
I guess you get what you pay for. Too noisy and had bed, with insufficient bedding. Noisy AC. Will not stay again.
Stayed 1 night in Aug 2023

8/10 Good

MR G R

Stayed 1 night in Nov 2022

10/10 Excellent

Doug, Florida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked for what we needed, a place to sleep between flights
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
A no-frills hotel that is walkable from the airport
Stayed 1 night in Jun 2019

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has one purpose and it delivers on that
If you are a budget traveller with a late arrival/early departure/short layover, then this hotel is for you! Firstly lets get the downsides out of the way. The bed was more at the plank of wood end of the mattress spectrum. I like a firm bed so still call it a mattress. Others might not agree. This hotel is SO close to the airport, literally the first thing you get to. Which means its located on the highway to the airport. So it was noisy. REALLY noisy. Bring earplugs and request a room not on the street. Despite this, I was happy with my stay and would stay here again: - check in was swift, seamless and friendly - i had my own room with wifi (for that price this is impressive) - the shower was hot and powerful - the sheets and towels were as clean and white as if they were new. - the convenience to the airport is incredible. I walked to the hotel This isn't where you stay to experience a different part of part city, this hotel has one purpose and it delivers on that. HOW TO GET THERE - you can walk 5-10mins from the international terminal or 20-25mins from the domestic terminal (its so close taxi drivers laughed when I asked them to take me) - its totally safe, I am a female solo traveller and walked from the domestic terminal at 11pm. - its paved the whole way. Just start walking and follow the footpath til you get to the hotel. - if you want you could get the free shuttle bus from domestic to international terminal and then walk
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Rachelle

Stayed 1 night in Dec 2018

8/10 Good

Clement

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room, 10 mins walk from airport
Location was great. Literally 10 minutes walk from the doorstep of the International terminal. Footpath was in excellent condition and the hotel is the 2nd or 3rd hotel you see when walking down the road from the airport. Room was pretty spacious and clean. Good value, especially for a long transit.
Stayed 1 night in Dec 2018

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stopover within walking distance airport
Prefect location to airport. We walked there at night along the well lit pavement, it felt safe. Hotel was clean. The staff welcoming and friendly but don't speak English but were patient with my attempts to communicate. We booked a room for three adults and were pleased with its spaciousness. Bathroom was huge and had toiletries and toilet roll, which we didn't expect for the cheap price we paid.
Stayed 2 nights in Oct 2018

8/10 Good

Clement, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Nice location, within walking distance to the Airport
Stayed 1 night in Aug 2018

6/10 Okay

Khwans, thailand

Liked: Staff & service
Must use hotel pick-up service
Reasonable-price hotel near the airport & must use hotel pick-up service from the airport.The owner and staff are so welcoming with smiling face.
Stayed 1 night in Apr 2018

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities
Cheap and cheerful - we stayed as we had to be up at 4am for a flight the next day and it did the job for a good price! Staff didn't really speak much English and the bed was quite uncomfortable.

6/10 Okay

Sammy, Melbourne, Australia

Liked: Staff & service
Close to airport
Easy walk straight out the airport doors -turn right and follow the footpath for a few hundred meters and your there. Staff speak limited English but were helpful
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Take money for taxi to the airport
The hotel still required a taxi to the airport. There was no free shuttle. The local area is somewhat shady and if you are a vegetarian it will be difficult to find a meal. It served a purpose and for that we were grateful, i.e. it's close proximity to the airport.
Stayed 1 night in Mar 2018

6/10 Okay

Chandrashekhar

Liked: Cleanliness, room comfort
Disliked: Staff & service
You can not trust Hotel staff. They change color according to their need.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for it’s purpose. Walked there from the Airport!
Stayed 1 night in Feb 2018

6/10 Okay

Renata, colombia

Disliked: Staff & service, property conditions & facilities
Its a hotel to spend the night
It is just close to the airport. Smell cigarette and the staff don't speak english.
Stayed 1 night in Dec 2017

6/10 Okay

Lee, UK

Absolutely fine for a stop over-no problems at all
It was precisely what I wanted - not expensive but near by. The rate is excellent and everything was fine
Stayed 1 night in Nov 2017

4/10 Poor

Aaron, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
"Hotel" close to the airport
Pros: About 10mins walk from the airport along a rather nicely decorated path (Don't worry about walking from the airport at night, as the path is well lit and paved.) Cheap. Room is big and spacious. Good wifi connection. Air-conditioner and TV works great. Cons We got a room that faced the main road, so it was really noisy. Walls are paper thin, so you will hear other guests moving in. The bed is rock hard. Room service didn't clear out the previous trash. 2 little cockroaches in the bathroom. I recommend you only book this if you have a tight budget, a medium layover and need someplace near to bunk in for the night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience staying this hotel
Real difficulty trying to communicate with the staff. They cannot understand simple English. I have to use hand language to get the message across. I booked this hotel due to the Free Transfer/Pick Up to/from airport. During booking,I have stated clearly that I required the Free Transfer on 16/3/17 morning. Instead, the hotel received instruction from our taxi driver from Hanoi to pick us up from the airport on 15/3/17. Such a dissapointment as we have to fork out additional 70,000 Dong for transfer to airport again the next day It is also very unprofessional as the hotel staff took photos of our passports with her handphone during check in.

6/10 Okay

Nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
beautiful hotel, horrible staff
The amenities were amazing but the staff was horrible. You book an airport hotel for its shuttle to get sleep then leave the next day. I told them when I reserved the room when to pick me up. When I arrived no one was there. I called them and it took them 45 minutes to arrive. Then we literally drive 5 minutes and we are there. We could have walked!!! It was so frustrating and such bad customer service they couldnt speak any english. Then in the morning we wanted a ride back to catch the bus into town and we saw no car and she said go and walk its 5 minutes. 30 MINUTES LATER we finally arrive to the airport with our luggage and I was appalled because thats literally why I booked this place was for the shuttle. If you want a walk use this hotel because its beautiful. If you want customer service and a shuttle pick a different hotel

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel name should be only Airport hotel instead Noibai Airport hotel due to confusion with another Noibai hotel

6/10 Okay

Verified traveller

Liked: Room comfort
Cheap - it did the job!
Used the hotel as I had an early flight to catch the next morning. The hotel is basic but was suitable for a few hours sleep before the flight. Good staff

2/10 Terrible

Chia, SG

Liked: Staff & service
Disliked: Property conditions & facilities
Nearby Airport
As I had only plan for a night transit, it was raining, and room warm shower wasn't working, so it was freezing cold for the whole night, But staff was friendly and helpful with checking in as well as the airport transfer.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only if you need a place for a few hrs by airport.
To start off they were an hour late picking us up at the airport. When I called to ask when someone would come get us, they lied and said that the driver was already there, yet we waited another 30mins. and the thing is that the hotel is 3 mins. away. the bed was hard as a rock, might as well slept on the floor. Nothing listed was provided ie. tv with cable, window, etc. Will never stay here, don't recommend it to anyone.

8/10 Good

Daisuke

空港から歩けますが、歩道が整備されていないところもあります。 最低限の設備ですが、良心的な値段なので満足です。 シャワーの水圧は少し弱かったです。
Stayed 1 night in Apr 2024

6/10 Okay

Ryoji

Stayed 1 night in Jan 2024

8/10 Good

Iwan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Jaesung

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no restaurant and nothing good except that it was next to the airport.
Stayed 1 night in Aug 2023

10/10 Excellent

Bui thi

Liked: Cleanliness, staff & service, amenities
綺麗な部屋、丁寧です
Stayed 1 night in Feb 2023
Response from Noi Bai on 6 Apr,2023
貢献していただきありがとうございます。また次回お会いしましょう！

8/10 Good

Norimitsu

Business traveller
Liked: Property conditions & facilities
チェックインが遅れても大丈夫でした
飛行機の到着が遅れて、22:00頃チェックイン予定が、1:00頃になってまったにも関わらずチェックインできました。空港から歩いたので途中不安になりましたが、無事宿泊できました。 部屋は必要十分でシャワーも問題ありませんでした。
Stayed 1 night in Feb 2023
Response from Noi Bai on 6 Apr,2023
貢献していただきありがとうございます。また次回お会いしましょう！

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
하루 보내기에는 나쁘지 않은곳
공항근처에서 하루 다른 친구들을 기다리느라 저렴하게 보냈습니다. 방이 굉장히 넓고 침대도 두개였는데 혼자 씀 ㅎㅎ 한국으로 치면 오래된 여인숙같은 느낌인데, 나쁘지 않았어요.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
空港から歩いて行けて、便利。
Stayed 1 night in Oct 2019
Response from We received your feedback on 28 Oct,2019
thank you <3

8/10 Good

Wuxi, 東京

Business traveller
Liked: Amenities
国際航空と近くて便利です。国内空港も国際航空に行けばシャトルバスがあるので便利です。
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
トランジット時間が９時間あったため、休憩のために予約しました。 4人で予約していましたがバスタオルが１枚しかない、黄ばんでいる、ボディーソープとシャンプーが個別包装品だったが3人分しかない、エアコンのリモコンがない、フロントでリモコンを借りて点けたが効かない、水上劇のチケットを届けてもらっていたが「ない」の1点張り（手配会社に電話し、話をしてもらったらごそごそ探し始めて見つかりましたが）、フロントが英語をわからない、と値段相応と言えば値段相応ですが。国際空港から徒歩圏内ですし、値段相応と覚悟して使うのであれば良いのでは。
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

morito

Liked: Staff & service, property conditions & facilities, room comfort
コストパフォマンスの良いホテルだと思います。 三階の部屋で景色も良かったです。 場所も分かりやすいです。
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
ข้อดีคือ ที่พักราคาประหยัด ใกล้สนามบินโหน่ยบ่ายมากๆ ข้อเสียคือ ไม่ใกล้กับร้านค้าร้านอาหาร หาของกินยาก ห้องพักไม่ค่อยสะอาด โดยเฉพาะหมอน ผ้าห่ม พนักงานต้อนรับไม่พูดภาษาอังกฤษ
Stayed 1 night in May 2019

8/10 Good

bob, bangkok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location hotel i can walk from airport room is clean staffs is kindly but a little bit noisy from outside
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
공항에 새벽에 도착했을때 잠깐 묵기에 좋습니다
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔感は大事
雨風がしのげる以外に良いところはありません。バスマットはきれいではない上に濡れていたので、誤って踏んでしまい気持ち悪かったです。バスタオルもゴムサンダルも汚いです。部屋の端の方はホコリや汚れがあり不潔。ベッドは硬くて寝心地も悪い。そして外かと間違うほどに車やクラクションがうるさく眠れませんでした。ベッドサイドの引き出しの中には汚れたカップが入っており、引き出しの中も汚れていて使う気にはなれません。もちろん水やコーヒーのサービスも一切ありません。ただ寝るためだけのホテルです。翌朝の早いフライトのために泊まったのですが後悔しています。ただ寝るだけにしてもこのホテルに良い印象はありません。安いホテルかもしれませんが最低限の清潔さは必要かと思います。
Stayed 1 night in Mar 2019

8/10 Good

Valeriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ночлег между рейсами.
Скромный отель 3 звезды. Выбрал из-за пешей доступности (10-15 минут) международного терминала аэропорта и большого выбора мест питания в округе.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Offering friendly accommodation in a clean room, providing inexpensive service, it is exhausted as one word of wonderful.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

good location
10min walk from airport.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very old, bad air inside room, there's big leak in the sink so our feet became very wet everytime we used the sink. The little restaurant in the neighbourhood wasn't very honest with our ordering, we felt cheated
Stayed 1 night in Dec 2018

8/10 Good

太郎

深夜12時過ぎにチェックインでしたが、従業員が待っていてくれていました。パスポートを提示し、スマホで画像を取りすぐに返却され、部屋の鍵を渡されました。 部屋は期待していなかったので、思ったよりもきちんとしていて、 ミネラルウォーターも２本ついていました。 ただ、無料の歯ブラシやクシはうす汚い感じで使う気にはなりませんでした。 空港から歩いて10分もかからないくらいの場所でしたが、それほど外の音は気にならず、よく眠れました。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Simple hôtel proche air port, pratique pour une nuit, souvent chambre sans fenêtres, pas de bruit dans ce cas, restaurants locaux autour, que deux plats proposés, pho ou riz sauté seulement, attention pas de transfert à l'arrivée, difficulté pour trouver taxi pour une petite distance, par contre pas de soucis pour trajet hôtel à air port payant auprès l'hôtel
Stayed 1 night in Nov 2018