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Reviews of Sen Grand Hotel & Spa managed by Sen Group

3.5 out of 5
Sen Grand Hotel & Spa managed by Sen Group
20/118 Nguyen Khanh Toan St, Hanoi, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic and rooms very clean and spacious
Stayed 1 night in Mar 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a non-touristy area so good local food stalls, and well located.
Stayed 6 nights in Jan 2024

10/10 Excellent

Christine Y

Stayed 6 nights in Oct 2023
Response from Sen Grand Hotel & Spa HANOI on 20 Nov,2023
Dear Christine Y,We are pleased to read that you enjoyed your stay with us. It is our hope that we will have the opportunity of welcoming you back soon. Warm regards, Kelly Nguyen – Ecommerce Manager in Sen Grand Hotel & Spa.

4/10 Poor

Lara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reception staff are polite and helpful. They were welcoming and lovely but everything else wasnt great Breakfast their were many fruit flys and not that many options, just a few bread options, salad bar, pho and egg station. The room was okay, the tv was only in Vietnamese could not change it. Only stayed here 3 nights wouldn't have stayed any longer The location is at the end of an alley way, quiet location but about 25/40 minute drive from main tourists shops, train street, note coffee, banh mi 25 etc. The massage ladies in Lotus Spa the hotel massage ladies - STAY AWAY - they are inappropriate and disrespectful. I attended with my husband and the lady tried to get a tip by offering sexual services very disrespectful, the street massages were more respectful
Stayed 3 nights in Aug 2023

10/10 Excellent

CHUI XIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Sen Grand Hotel & Spa on 5 Jul,2023
Dear Chui XiangThank you very much for choosing our hotel for your trip in Vietnam. It is our hope that we will have the opportunity of welcoming you back soon. Warm regardsOanh Nguyen Ecommerce Sale Manager – SEN GRAND HOTEL & SPA

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Kenneth

Disliked: Staff & service, amenities, property conditions & facilities
Terrible bathroom layout, bad sound isolation, no good bed and poor breakfast choices
Stayed 1 night in Jan 2021
Response from Pham Nhung on 29 Jan,2021
Dear Mr.Kenneth, Thank you for bringing this issue to our attention, Mr.Kenneth. Please accept my sincere apology for all un expectation , I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Nhung and I am the Sale Person incharge Sale online at Sen Grand Hotel – please kindly for us one more chance to choose better room for reserve when you stay with us for the next time . Thanks & Best regards, Nhung

10/10 Excellent

Chaehwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The services is always awesome
They are very polite and the services always awesome..
Stayed 2 nights in May 2023
Response from Sen Grand Hotel & Spa on 25 May,2023
Dear Mr Chaehwan Thank you very much for sharing your valuable feedback with us after your stay.It is a delight that you appreciated our service and hotel.It is our hope that we will have the opportunity of welcoming you back soon. Warm regardsOanh Nguyen Ecommerce Sale Manager – SEN GRAND HOTEL & SPA

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable.
Stayed 1 night in Feb 2023

10/10 Excellent

NAM GON

Stayed 1 night in Jan 2023

10/10 Excellent

AKIHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

8/10 Good

TOSHIHIKO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
清潔感あり　エリア内おすすめ
Stayed 4 nights in Oct 2022
Response from Jasmine on 24 Oct,2022
Dear Mr /Ms. Toshihiko I hope you are well. Thank you for your recent stay with us. We know that you have many options when choosing where to stay at HaNoi, the fact that you choose Sen Grand Hotel & Spa is an honor to us.I am so pleased that our service, location, staffs,... meet your expectation. It is truly rewarding to read your wonderful comments about your stay.Again, thank you so much. I greatly appreciate your kindness. We look forward to welcome you again soon.Best regards,Jasmine.

10/10 Excellent

Thai hai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Jasmine on 27 Sept,2022
Dear Mr Thai,Thank you for taking the time to give us a best score on Expedia.com,I'm delighted to hear that you satisfied with our service,We hope for more opportunities to welcome you back to Sen Grand Hotel & Spa,Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

HAKYONG

Liked: Cleanliness, staff & service, room comfort
Experience of Sengrand hotel
Hotel is very clean. Employees are very kind. Blackfast is delicious and many food. The room is good but Toliet water not go down well.
Stayed 4 nights in Aug 2019

8/10 Good

SANGSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮아요.
전체적으로 만족스럽고, 2% 부족한 부분들이 있지만 그런 부분들은 직원들이 친절하게 보완해줍니다. 직원들이 굉장히 친절하고, 조식이 맛있습니다.
Stayed 5 nights in Jun 2019

10/10 Excellent

Kihwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
맘에 드는 호텔
미딩에서 10여분 떨어진곳으로 하노이 롯데타워 미딩 중간지점 호텔 컨디션은 최근 지어진 곳으로 나무랄데가 없슴 주변에 괜찮은 카페들이 많이 있으나 출장등이 아니면 하루정도 묶을만한 거리 직원들의 친절함 청결도 좋음 한국어대응 안됨, 영어 베트남어 대응은 완벽 일이 바뻐서 스파엔 못가봤지만 가본사람 얘기론 좋다고 함 조식은 5성급 보단 조금 떨어지지만 맛과 종류는 정말 다양하고 좋음 쌀국수 자체는 조금 비릿하지만 이것저것 첨가해서 먹으면 해장으로 최고~ 샤워실 수압도 좋고 컨디션 좋음 미딩쪽이나 중심지에 있으면 이가격으로 부킹 어려울듯 가성비도 그렇고 청결 친절 다 맘에 듬
Stayed 2 nights in Mar 2019
Response from Ms Lua Tran on 4 Apr,2019
Dear Kihwan, Thank for very much for taking time to share great comments to our hotel.We're also very happy that you enjoyed a comfortable stay with us at Sen Grand Hotel& Spa. We will try our best to improve spa's service to help Sen Grand become one of the best hotel in Hanoi. Hope that you come back the hotel in near future so that we can have chance to take care you. Best regard, Sales Dept