Hotels near Mitsui Shopping Park LaLaport

"Friendly staff, good service, good location to night market! "

"Excellent stay. Highly recommended"

"I am writing to express my disappointment regarding a recent experience during my stay. At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise. What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in. I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect. Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary. I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments. I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management."

"The staff was super accommodating. We loved everything about the property. "

"Amazing room with awesome view, rooms cleaned every day and staff were beyond friendly and helpful. I didnt want to leave!"

"Back in KL after 5 years and it was even better than we remember it… especially the set up and service from the staff at the Shangri-La. From the very moment we walked in and all through our stay the staff were brilliant, especially towards our kids who absolutely loved every moment. Little extra touches like cake and balloons for my wife’s birthday made it even better. We’ll definitely be back here for our trip next October! "

"Wonderful view at night. "

"Amazing view, excellent breakfast buffet."

"Great location "