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Reviews of Hotel Granvia Osaka

3.5 out of 5
Hotel Granvia Osaka
3-1-1 Umeda, Kita-ku, Osaka, Osaka-fu

Reviews

8.8

Excellent

Rating 10 - Excellent. 765 out of 1371 reviews" "
Rating 8 - Good. 435 out of 1371 reviews" "
Rating 6 - Okay. 112 out of 1371 reviews" "
Rating 4 - Poor. 36 out of 1371 reviews" "
Rating 2 - Terrible. 23 out of 1371 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CHEE KHEONG

Liked: Cleanliness, staff & service, property conditions & facilities
Convenie
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonder stay at Hotel Granvia. The property is located in Osaka Station which makes travel to anywhere so convenient. There are tons of food options and a huge mall all connected to the hotel/station. The staff was exceptional - we had an issue with our luggage forwarding service and they jumped in right away and did everything they could to get the issue resolved. The room was clean and quite spacious - we did get one of the premium rooms, so I can't speak to the size of any other rooms. We will absolutely stay here again!
Stayed 4 nights in Mar 2024
Response from Manager on 12 Apr,2024
Dear KathrynThank you for choosing to stay at Hotel Granvia Osaka.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.We are very pleased to receive your many compliments. Your words of praise are an encouragement to us every day.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

HOW Siong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, will come back again
Stayed 7 nights in Mar 2024
Response from Manager on 10 Apr,2024
Dear HOW SiongThank you very much for choosing to stay at Hotel Granvia Osaka.We are very happy to know that you had a good experience at our hotel.It is a great pleasure for us to receive your words: "will come back again".We continually strive to maintain our hotel as a comfortable place for all the customers and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager

8/10 Good

Gayle, Soquel

Travelled with partner
Liked: Cleanliness, staff & service
The room was a little dated. The room was clean. It had the bare amenities. One of the best items was their massage service. The massage is shiatsu , the massage therapist was one of the best shiatsu massage persons that I've had. This hotel is convenient to the subway system , there is shopping nearby.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr,2024
Dear GayleThank you very much for choosing to stay at Hotel Granvia Osaka.We are pleased and encouraged to have your many compliments.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Based on the property name and pictures on Expedia, plus the proximity to a station, I thought the cost Wes’s worthwhile. The lobby certainly is luxurious as did the restaurants, as well. Unfortunately, the room we selected was smaller than expected; 2 people with 2 carryon luggage and 2 backpacks is too much for the room selected. The room is outdated, with peeling wallpaper, a bit of an overwhelming smell of mold/mildew, creaky floors, very small counter space in the bathroom, and rust on some of the nails, plus not enough outlets in key areas (e.g., both sides of bed). We made do, as we were there for one night. The cost performance was not as high as was anticipated. The staff are friendly and the location is excellent, but the rooms need to be updated and perhaps be made bigger to accommodate for a bit more luggage. I understand now the point of such a room size; it just wasn’t the correct room for us. Maybe next time we will select a bigger room (if available). Thank you for accommodating us on a whim.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr,2024
Dear JamesThank you very much for staying at Hotel Granvia Osaka.We are honored to receive your words of compliment about our location and staff.However, we apologize for our room were not satisfied you this time.Our hotel has various types of rooms, from 14.6m² to 70m² and you can choose the room most suitable for you next time.We will reconfirm the method of cleaning and checking procedures to provide our customers with a more comfortable space.Also, we've always been striving to maintain our rooms as appropriate as possible, but we will take your comments into consideration for future improvements and strive to provide you with a space that will satisfy you even more.We hope to see you again in the very near future.Sincerely yours,Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The service at reception is uniformly excellent. Friendly and eager to be helpful, both at check-in and check out. I have stayed here multiple times when visiting Osaka and will again.
Stayed 2 nights in Mar 2024

6/10 Okay

Kislay

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very cramped room for the price. I guess the price is for the convenience. Room was very hot, unable to control the AC.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for handicapped visitors. Convenient, friendly and safe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Y H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience to stay in this hotel, very convenient for transportation, dinning. Staff was very friendly, helpful, and professional.
Stayed 2 nights in Mar 2024

10/10 Excellent

Federica

Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

avtar

Liked: Cleanliness, property conditions & facilities
Great location for going around
Stayed 2 nights in Mar 2024

8/10 Good

tomoko

Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options and a good central point to connect between cities
Stayed 6 nights in Mar 2024

8/10 Good

Barry

Stayed 4 nights in Mar 2024

10/10 Excellent

Ma Enah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good overnight stay.staff were nice and helpful
Stayed 1 night in Feb 2024

8/10 Good

MING KANG

Stayed 2 nights in Mar 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities
The location is very convenient where you can go anywhere in the city without worrying about missing an inter-change.
Stayed 5 nights in Feb 2024

10/10 Excellent

Siu Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated in the heart of the city, providing easy access to attractions, and the quality of service and amenities justified the cost.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION LOCATION LOCATION! So close to just about every major subway line, super easy access from the bullet train, and easy transport to universal! The staff was amazing alongside great food close by and a wonderful room. (We stayed in a nicer room with no view and definitely worth the no view!)
Stayed 3 nights in Feb 2024

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 8 nights in Feb 2024

10/10 Excellent

Leong Fong Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is great
Stayed 4 nights in Feb 2024

10/10 Excellent

CHI CHUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessible area with everything around
Stayed 4 nights in Feb 2024

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful! Be sure and check square footage of room before booking. We were thankfully able to upgrade our tiny room. Great location for using the train.
Stayed 3 nights in Jan 2024

6/10 Okay

Wing Kam Vera

Travelled with partner
Disliked: Property conditions & facilities
It was convenient as it situated just beside the Osaka JR Station and very near to metro station too. The room was a bit bigger than usual room in Japan but the room was a bit old.
Stayed 2 nights in Jan 2024

8/10 Good

Lay Wee Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Jan 2024

10/10 Excellent

Yu-Anny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transportation
Stayed 2 nights in Jan 2024

10/10 Excellent

Clayton

Stayed 1 night in Jan 2024

8/10 Good

shing yiu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

shing yiu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

shing yiu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Won Sik

Stayed 1 night in Jan 2024

8/10 Good

NGA LAI MARY

Stayed 2 nights in Jan 2024

8/10 Good

Midori, Monterey Park

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was good and transportation was convenient. Unfortunately, the water in the vending machine was always sold out.
Stayed 3 nights in Jan 2024

6/10 Okay

jacky

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is next to the station, so it is extremely convenient. However, the hotel itself is a bit run down, and the layout of the room is outdated. Only recommend to stay if you have a early train the other day.

10/10 Excellent

Wai Hing

Travelled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Yuen Wah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Anthony

Stayed 4 nights in Jan 2024

8/10 Good

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Camille

Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Neesha

Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location and excellent breakfast buffet along with very courteous staff.
Stayed 1 night in Dec 2023

8/10 Good

Tzu Hsin

Stayed 1 night in Dec 2023