Premier Inn, Shepherd's Bush hotels

"All good just a shame there was only one teabag"

"Squeaky floors outside the room so could hear everyone walking past, was near the lift so most on the same floor. Breakfast was good, went early the first day but there was plenty so went later as less people, could still get everything you wanted. Basic room, a mini fridge would have been good so could keep fresh milk"

"Rooms are clean but there was a few stains and scuffs all along the walls."

"Apartment converted to hotel, with fridge. Very convenient and near shopping and dining."

"Nice room. You get a bit of street noise but if that wouldn't bother you, for this price I don't see how you could do better."

"Hotel was stunning. The staff we spoke to at reception were both so friendly & polite. The room was spotless. When we went to the bar at night the atmosphere was great, it just seemed like the place to be. We’re really glad we changed to this hotel last minute and are looking forward to staying again. "

"I rarely leave negative reviews, but this experience was bad enough that others should be aware. On arrival, the check-in staff member was friendly and welcoming, which initially gave us some confidence. Unfortunately, that was where the positives ended. The room itself was clearly not cleaned to an acceptable standard — surfaces felt neglected and the overall condition was far below what you would reasonably expect. The bathroom was particularly concerning, with a persistent sewage smell that made it unpleasant to use. On top of that, the hallway outside had a noticeable smell of marijuana, which only added to the sense that the property was not being properly managed. When we raised these issues and asked to change rooms, communication effectively stopped. What began as a responsive front desk experience quickly turned into being ignored, with no meaningful attempt to resolve the situation. Ultimately, we felt we had no choice but to leave early and find alternative accommodation at our own expense. This was a disappointing and frustrating experience. Basic cleanliness, responsive service, and a safe, comfortable environment are not unreasonable expectations — and unfortunately, this hotel failed on all three."

"Staff were lovely. Great central location "

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