10/10 Excellent
Niyo
Travelled with partner
16 Jun,2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a few exceptions, we were very happy w/ our stay at St. Ermins. The staff was exceptional - the front desk, the restaurant staff, the bellhops, etc. No matter the day, they were helpful and courteous.
The hotel does show its age in some respects. Our first room had an annoying noise in the bathroom any time the water ran, whether it was the sink, toilet or shower. The staff was able to move us and were able to upgrade the room when I requested (it was not automatically offered) at an add’l cost (discounted).
The 2nd room was spacious and clean. Only complaints, the floor squeaked in certain parts (which likely was annoying to those under us) and there was a constant sound in the room - sounded like water running through pipes. It was low enough to essentially be white noise when sleeping (though I prefer total quiet).
The location is very convenient, just a block from the tube station. And close enough to many restaurants, shopping centers, and sites. Our breakfast was included and it was convenient to have that be available everyday.
We would happily stay here again.
Niyo
Stayed 7 nights in Jun 2024