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Reviews of Mantra On Mary

4 out of 5
Mantra On Mary
70 Mary Street, Brisbane, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 679 out of 1627 reviews" "
Rating 8 - Good. 627 out of 1627 reviews" "
Rating 6 - Okay. 208 out of 1627 reviews" "
Rating 4 - Poor. 78 out of 1627 reviews" "
Rating 2 - Terrible. 35 out of 1627 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sudhir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. No restaurant on site. Internet not freely available. Rooms comfortsbly good, beds good.
Stayed 1 night in Apr 2024
Response from Travis Barnes - Front Office Supervisor on 28 Apr,2024
Hi Sudhir, Thank you for taking the time to share your feedback following your recent stay at Mantra on Mary. We greatly appreciate your positive review and are delighted to hear that you found our location to be convenient and our rooms comfortable.Your satisfaction is our priority, and we're thrilled that you enjoyed the quality of our beds and the overall comfort of your room. We understand the importance of a good night's sleep during your travels, and we're pleased to have met your expectations in this regard.Regarding your comments about the restaurant and internet access, we apologize for any inconvenience caused. While we don't have an on-site restaurant, our central location provides easy access to a wide variety of dining options in the surrounding area. Additionally, we offer internet access free to our loyalty members to ensure that guests have the flexibility to choose the services that best suit their needs.Once again, thank you for your positive review and recommendation. We look forward to welcoming you back to Mantra on Mary during your future visits to Brisbane.Kind Regards, Travis Barnes Front Office Supervisor

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So central able to walk everywhere we wanted to go
Stayed 3 nights in Apr 2024
Response from Travis Barnes - Front Office Supervisor on 14 Apr,2024
Dear Heather, Thank you for sharing your perfect 10/10 experience at Mantra on Mary! We're delighted to hear that our central location allowed you to explore and enjoy everything you wanted to see without any hassle.Being centrally located is something we take pride in, as we strive to provide convenience and accessibility to our guests. It's fantastic to know that you were able to walk to all the places you wanted to visit during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future.

6/10 Okay

JODY

Travelled with family
Not to bad
It was okay i suppose for the value.Great location. Bed was hard and second room little closet.
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities
Convenient location for what we wanted. Nice spacious apartment
Stayed 1 night in Nov 2023
Response from Emil Gan on 28 Nov,2023
Hi Evelyn,Thank you for taking the time to share your experience. I'm delighted to hear that you found our location convenient for your needs and enjoyed the spaciousness of your apartment.If you have any specific highlights or suggestions for improvement, feel free to share them. We appreciate your feedback and hope to welcome you back for another pleasant stay.Cheers,Emil GanGeneral Manager

8/10 Good

Penelope

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance, secure car parks close by
Stayed 1 night in Nov 2023
Response from Emil on 28 Nov,2023
Hi Penelope,Thank you for your review. I'm pleased to hear that you found our location within easy walking distance and appreciated the availability of secure car parks nearby.If there's anything else you'd like to share or if you have any suggestions, feel free to let us know. We look forward to welcoming you back for another positive experience.Cheers,Emil GanGeneral Manager

10/10 Excellent

DOMINNIQUE

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Mantra on Mary Team on 30 Oct,2023
Thank you Dominnique for your review

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Due to to being fully booked we may have got an older room. Was fairly dated and cupboards had missing veneer. Both sofa's had had crumbs and white debris all over them, had to brush it off before use. The rest of the hotel was extremely modern and staff were very friendly. Would stay again in newer rooms.
Stayed 1 night in Sep 2023
Response from Mary on 24 Sept,2023
Dear Guest,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay reception staff very friendly and helpful walking distance to almost everything in the CBD
Stayed 3 nights in Aug 2023
Response from Mary on 24 Sept,2023
Dear Daniel,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

angela

Travelled with group
Liked: Room comfort
Stayed 1 night in Aug 2023
Response from mary on 30 Aug,2023
Dear angela,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

6/10 Okay

Craig

Business traveller
Disliked: Property conditions & facilities
Room was tired, and in need of a serious makeover.
Stayed 1 night in Aug 2023
Response from Mary on 30 Aug,2023
Dear Craig,Thank you for your review. We are sorry that you didn't enjoy your stay with us. Please accept my sincere apologies.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

6/10 Okay

Ange

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The unit we rented was independently owned but the carpet was so grubby and stained that the occupants were uncomfortable. There was a table placed over a huge stain, a table was damaged - the wood was separating as if it had been water damaged. The unit itself was clean but the condition of the floor and damage to the furniture spoiled the occupants time there. The communication from the staff was good however they were fully booked so could not move to another apartment. This was a gift for one of our staff members who has been going through a tough time and disappointing to know they had this issue during their stay.
Stayed 1 night in Aug 2023
Response from Mary on 30 Aug,2023
Dear Ange,Thank you for your review. I am sorry to hear that you didn't enjoy your stay with us,We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

melanie

Liked: Cleanliness, room comfort
Wedding Night stays
We stayed for our wedding night & the lovely staff left us a sweet note & some petals on the bed. Great location & even though the room is a bit dated, it was clean. Will happily stay here again.
Stayed 3 nights in Aug 2023
Response from Mary on 30 Aug,2023
Dear melanie,Thank you for your review. I am pleased to hear that you enjoyed your stay with usWe look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

4/10 Poor

Kristy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked three rooms for over the weekend, 1 of the rooms were lovely and had a car space with it which was very convenient as we were travelling in a group. The two other rooms were dark little boxes with little light and ventilation and were over priced for what they were and we had no parking spaces for these two rooms or our cars which then led to us driving around in peak hour looking for parking in an unfamiliar city. Adding more cost to our stay and had us running late to the event we were there for. We will not be staying again.
Stayed 1 night in Jul 2023
Response from Mantra on Mary Team on 31 Jul,2023
Dear Kristy,Thank you for your review.Please do accept my sincere apologies in regards to the car park situation, unfortunately we only have limited car park space available. We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

Sandra

Business traveller
Liked: Cleanliness
Carpets in rooms always require shampo clean. Reception service is awsome, Friendly and polite and prompt. In room some Laundry towel was placed in washing machine. Unsure how long it has been sitting in there but offenive smell . Otherwise i love the position of where Mantra is and i love the greeting you recieve at reception and i love the balcony ...
Stayed 1 night in Jul 2023
Response from Emil Gan - General Manager on 19 Jul,2023
Dear Sandra, Thank you for sharing your feedback with us, We truly appreciate your kind words about our reception service and the warm greeting you received upon arrival. Our team takes pride in delivering friendly and prompt service to all our guest. We apologise for the inconvenience you encountered with the carpets in your room. Your feedback is valuable to us, and we will ensure that our housekeeping team pays special attention to shampooing the carpets to maintain their cleanliness and freshness. Regarding the laundry towel left in the washing machine, we are sorry for any discomfort it caused. We will investigate the matter further to ensure this doesn't happen again in the future. It's delightful to hear that you love the position of Mantra and the balcony in your room. We take pride in offering a great location and comfortable accommodation for our guest to enjoy. Thank you for bringing these matters to our attention. We value your feedback, and your comments will help us enhance our services for all our guest. We look forward to the opportunity to welcome you back for another enjoyable stay. If you have any further concerns or questions, please don't hesitate to reach our to us directly. Warm Regards

8/10 Good

Sandra

Stayed 3 nights in Jun 2023
Response from Mantra on Mary Team on 25 Jul,2023
Dear Sandra,Thank you for your 4 stars review, I am pleased to hear that you enjoyed your stay with us.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
staff at reception were all friendly and helpful.
Stayed 3 nights in Jun 2023
Response from Mary on 3 Jul,2023
Dear Alison.Thank you for your review.We look forward to welcoming you when you return to Brisbane.Kind regards,Mantra on Mary

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Central to city, easy to walk to all city attractions
Stayed 6 nights in May 2023
Response from Mary on 3 Jul,2023
Dear Ruth.Thank you for your review.We look forward to welcoming you when you return to Brisbane.Kind regards,Mantra on Mary

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great location and lovely hotel
Stayed 6 nights in May 2023
Response from Mary on 3 Jul,2023
Dear Michelle.Thank you for your review.We look forward to welcoming you when you return to Brisbane.Kind regards,Mantra on Mary

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was well placed in order to access the shopping area in the CBD, a short walk to SouthBank and the Botanical Gardens.
Stayed 3 nights in May 2023
Response from Travis Barnes - Front Office Supervisor on 11 May,2023
Hello Therese, Thank you for taking the time to write a lovely review of our hotel. It's great to see you enjoyed our central location and were able to experience the great nearby locations. We look forward to welcoming you back in the near future

4/10 Poor

Patricia

Business traveller
Disliked: Cleanliness, property conditions & facilities
Ironing board broken no conditioner no service during stay - pretty uninspiring!
Stayed 3 nights in Mar 2023
Response from Emil on 12 Mar,2023
Dear Patricia,Thank you for your review.Firstly please accept my sincere apologies for the experience you had, this is definitely not the standard we offer to our guest.I have housekeepng to replaced the broken ironing board and conditioner. as a service apartment, room only get service upon departure.Please accept my sincere apologies for the trouble, if you return to Brisbane, please let me know personally, I will make sure your stay will be a better one.Thank you.Kind regards,Emil GanGeneral Manager

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The service is slways friendly and easy book into room. No stress
Stayed 2 nights in Feb 2023
Response from Mary on 27 Feb,2023
Dear Sandra,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind Regards,Mantra on Mary Team

6/10 Okay

Beverley

Travelled with partner
Liked: Cleanliness, amenities
The unit was average for $ value and parking was a real issue was told to just come to reception to organise parking but wasn't told that parking was very limited.. we were on a tight schedule and then had to book parking elsewhere which had its own issues..not that happy to be honest will be going back to the Hilton in furure
Stayed 1 night in Feb 2023
Response from Mary on 27 Feb,2023
Dear Beverley,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind Regards,Mantra on Mary Team

6/10 Okay

Shayne

Liked: Property conditions & facilities
Response from Mary on 12 Mar,2023
Dear Shayne,Thank you for your review. We look forward to welcome you when you return to Brisbane.Thank you.Kind regards,Mantra on Mary Team

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was ok, had everything you need but missing the airiness of a balcony with only a very small window on the main wall. Plug did not fit the bathtub and the shower tap came off in my hand. Expect better for the price really,
Stayed 1 night in Jan 2023
Response from Mary on 31 Jan,2023
Dear Anne,Thank you for your review.Kind regards,Mantra on Mary Team

8/10 Good

Russell

Travelled with partner
Liked: Amenities
Very nice room with excellent kitchen facilities.
Response from Mary on 31 Jan,2023
Dear Russell,Thank you for your review.Kind regards,Mantra on Mary Team

6/10 Okay

Lorraine

Travelled with partner, Travelled with group
Liked: Cleanliness
Property had a few issues. The shower/bath was unsafe. Not bedside table and carpet was dirty.
Stayed 4 nights in Dec 2022
Response from Mary on 30 Dec,2022
Dear Lorraine,Thank you for your review.Apologies for the issues happened during your stay.We hope to see you again when you visit Brisbane.Thank you.Kind regards,Mantra on Mary Team

10/10 Excellent

Dominic

Excellent Service and room!
Response from Mary on 9 Dec,2022
Dear Dominic,Thank you for your review. We are very pleased to know that you enjoyed your stay and our team members show you the truth hospitality we offer our guest.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

SOJU, Susono City

Liked: Property conditions & facilities
Would definitely stay here again
Response from Mary on 9 Dec,2022
Dear SOJU,Thank you for your review.We are pleased to hear that you enjoyed your stay with us.We look forward to welcome you when you return to Brisbane.Kind reagrds,Mantra on Mary Team

8/10 Good

Joe

Business traveller
Liked: Cleanliness, room comfort
Bathroom great, bedroom great, living/dining room OK
Stayed 4 nights in Nov 2022
Response from Mary on 30 Nov,2022
Dear Joe,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Fantastic location
The location is the best and so close to the lovely botanic garden . Staff is so helpful and friendly. Room is clean. The only thing unusual is the bedding - only blankets, no thicker doona. It’s very rare to see this arrangement. The hallway smells a bit as it’s close to the garbage chute.
Stayed 3 nights in Nov 2022
Response from Mary on 30 Nov,2022
Dear Guest,Thank you for your review.We look forward to welcome you when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

Tony, Bundaberg

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property is centrally located in the CBD in a quiet area and in walkable distance to most business hubs in the city. It has easy access for vehicles and a good, safe car park.
Stayed 1 night in Aug 2022
Response from MoM on 25 Aug,2022
Dear Tony,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

Karen

Stayed 1 night in Aug 2022
Response from MoM on 25 Aug,2022
Dear Karen,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

George

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great 2 bed apartment in a brilliant location, convenient to everything brisbane CBD
Stayed 5 nights in Jul 2022
Response from MoM on 25 Aug,2022
Dear George,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

6/10 Okay

Martina

Travelled with group
Liked: Cleanliness, amenities
The room was clean and comfortable. Nothing fancy or what I was expecting being part of the Mantra group. But overall was a nice place to stay.
Stayed 2 nights in Jun 2022
Response from Mantra on Mary on 17 Jul,2022
Dear Martina, Thank you for your review. We hope to welcome you again when you return to Brisbane. Kind regards, Mantra on Mary

6/10 Okay

Melissa

Stayed 2 nights in Jun 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

Bonita

Travelled with group
Liked: Cleanliness
Staff lovely
Stayed 1 night in Apr 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

Diane

Travelled with group
Liked: Property conditions & facilities
When I booked with Expedia, I had requested 2 single beds; this request was not received by Mantra. However, at checkin, Mantra was very accomodating and provided me with a roll out bed. Staff was very friendly and helpful. Downside is there was a lot of noise due to construction in the area. Location is super convenient and walking distance to everything we needed.
Stayed 1 night in Apr 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Diane, Thank you for the positive feedback of our staff and location at Mantra on Mary. We're sorry to hear your stay was affected by noise from the adjoining construction and hope to see your return in the near future when visiting Brisbane.

2/10 Terrible

ARTHUR

Stayed 2 nights in Apr 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

6/10 Okay

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2022
Response from Mary on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, room comfort
I’ll be back
Great appartment hotel 2 minute walk to Queen st mall
Stayed 3 nights in Mar 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Jeffrey, Thank you so much for the positive review of our hotel. We're glad to see you enjoyed our central location and we look forward to welcoming you back in the future.

8/10 Good

William L

Travelled with partner
Liked: Cleanliness, amenities
Spacious apartments hate construction next to it
Stayed 4 nights in Mar 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi William, We're sorry to see that the adjoining construction had affected your stay and apologise for the inconvenience that has caused. We hope to welcome you back in the future when visiting Brisbane City.

10/10 Excellent

Sandra

Travelled with partner
Liked: Amenities, property conditions & facilities
It was literally a lat minute plan to have dinner and a night out in the city - so location was the winner for us - convenience
Stayed 1 night in Mar 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Sandra, Thank you for the positive review of our hotel. We're happy to see you enjoyed our central location in the heart of Brisbane and look forward to welcoming you back in the future.

4/10 Poor

Kellie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The noise from our apartment was terrible. We hardly slept at all from the noise of the under rail construction. The apartment was dirty and we will never stay their again. We were going to talk with reception but we didnt feel the need when we wouldnt stay there in the future. We were very disappointed.
Stayed 2 nights in Mar 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Kellie, We're sorry to hear we missed the mark on your stay and wish to apologize for the nearby construction affecting your stay. We hope you can reconsider us again in the future upon completion of the project.

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious, clean & in a close proximity to all we wanted. Unfortunately the cross river rail construction was right next door & was very noisy as the work was carried out most of the night. Would like to revisit though as staff were very helpful & is in a great location.
Stayed 2 nights in Mar 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Deb, Thank you so much for the positive review of our hotel. We're sorry to see your stay was affected by excessive noise from the nearby construction and hope to see you return in the near future upon completion of the project. Warm Regards,

10/10 Excellent

Saina

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Saina, Thank you for the positive review of Mantra on Mary. We're glad to see you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Emma

Stayed 1 night in Feb 2022
Response from Ian Preston - General Manager on 17 Apr,2022
Hi Emma, Thank you for your positive review of Mantra on Mary. We're happy to see you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

David

Stayed 1 night in Feb 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for an enjoyable stay property was great thanks
Stayed 1 night in Feb 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

8/10 Good

Deb

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Blanket in my room was full of very long human hair made my feel dirty.. loved my room nice and spacious will stay there again
Stayed 1 night in Feb 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team

2/10 Terrible

Thomas

Stayed 1 night in Jan 2022
Response from Mantra on Mary Team on 21 Nov,2022
Dear Guest,Thank you for your review.We hope to see you again when you return to Brisbane.Kind regards,Mantra on Mary Team