Exterior

Reviews of The Manor Apartment Hotel

4 out of 5
The Manor Apartment Hotel
289 Queen Street, Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 484 out of 823 reviews" "
Rating 8 - Good. 287 out of 823 reviews" "
Rating 6 - Okay. 36 out of 823 reviews" "
Rating 4 - Poor. 9 out of 823 reviews" "
Rating 2 - Terrible. 7 out of 823 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto, Elliott Heads

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment a bit outdated, and the mattress was very soft for my tastebut otherwise fantastic location, good price, excellent and friendly service. Will use again
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May,2024
Hello Alberto, Thank you for taking the time to review us, We are pleased to read you enjoyed your stay with us, We are sorry you didn't enjoy our beds, I have sent your feed back to our managers regarding this. We look forward to welcoming you back to the Manor Apartment Hotel in the future. Kind regards, The Manor Apartment Hotel

8/10 Good

adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very pleasant . room was clean and equiped
Stayed 3 nights in Mar 2024
Response from Reception on 16 Mar,2024
Hello Adrian, Thank you for reviewing us. We are happy to read the staff, room and amenities were enjoyed through out your stay. We look forward to welcoming you back again. The Manor Apartment Hotel

10/10 Excellent

Erin

Liked: Cleanliness, staff & service
It was good.
Stayed 2 nights in Jan 2024
Response from Reception on 24 Feb,2024
Hello Erin, Thank you for reviewing us. We are glad to read you enjoyed your stay with us and we look forward to welcoming you again in the future. Kind regards, The Manor Apartment Hotel

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located apartment hotel
Very good hotel, well located in Brisbane city. Breakfast very good.
Stayed 2 nights in Jan 2024
Response from Reception on 16 Jan,2024
Hi Philip,Thank you so much for your fantastic review, we are thrilled to hear you enjoyed your stay with complimentary breakfast included. It was a pleasure to have you at The Manor Apartment Hotel, we hope to welcome you back soon.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a smaller complex, quiet and only 10 stories. Breakfast each morning was very good and excellent staff. Will be booking again...it just ticks all the boxes. Thank you.
Stayed 2 nights in Jan 2024
Response from Reception on 16 Jan,2024
Hi Russell,Thank you so much for your wonderful review, we are very pleased to hear you enjoyed your stay particularly the breakfast. Our staff really appreciate the kind feedback and would be delighted to welcome you back any time.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
Most polite and friendly staff members, from reception to breakfast room; well equipped apartment facilities; excellent location ~ a hidden gem in Brisbane CBD.
Stayed 2 nights in Jan 2024
Response from Reception on 16 Jan,2024
Hi Amanda,Thank you so much for your amazing review, our staff really appreciate your kind feedback. We are so pleased to hear you enjoyed your stay with us at The Manor Apartment Hotel and hope to welcome you back soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the perfect location. Right in the center of everything and walkable to almost everything. Great shopping, dining and attractions within walking distance. No rental car needed. The property looks a bit old/dated but is very clean and has everything you need. Breakfast daily was excellent.
Stayed 7 nights in Dec 2023
Response from Reception on 16 Jan,2024
Hi Rebecca,Thank you so much for your wonderful 5 star review, we are so pleased to hear you enjoyed your stay particularly our amazing location in the heart of Brisbane city. We are excited to share plans to upgrade our heritage hotel are soon to commence under new management. Please do not hesitate to enquire if you wish to stay again as we'd love to welcome you back to The Manor Apartment Hotel.

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception | The Manor Apartment Hotel on 28 Dec,2023
Hi Siobhan,Thank you so much for your 5 star review, we are delighted to hear you enjoyed your stay and hope to welcome you back.

6/10 Okay

Kyra

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Reception | The Manor Apartment Hotel on 22 Dec,2023
Thank you for your rating Kyra, we would like to hear where we fell short of expectation to make your next visit a 5 star stay! Please don't hesitate to contact us when you're in Brisbane next.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception | The Manor Apartment Hotel on 22 Dec,2023
Thank you for your 4 star rating Carol, we are delighted you enjoyed your stay and would love to hear how we can make that a 5 star stay on your next visit!

10/10 Excellent

Holly

Travelled with family
Liked: Amenities, property conditions & facilities
What a pleasure it was to stay here the night. A beautiful building housing a lovely and somewhat quaint apartment complex. Our apartment was welcoming and generous. The breakfast room was a real treat. Whilst it may not have been the buffet breakfast that we expected, it was still delicious and we left full and satisfied. The two servers on that morning were delightful and their service was second to none, a real highlight. We will be going out of way to stay here again. Central to everything. Southbank and Suncorp both within walking distance. What a stay!
Stayed 1 night in Dec 2023
Response from Reception | The Manor Apartment Hotel on 22 Dec,2023
Hi Holly,Thank you so much for your fabulous review, we are absolutely delighted to hear you enjoyed your stay in our apartment hotel. We are excited to share plans to upgrade our heritage hotel are soon to commence, we would be thrilled to welcome you back to see what we've done! This also includes are breakfast room and the experience we offer including how it is served, as well as a new reception and modernisation of our rooms while maintaining the historic charm of The Manor. It was a pleasure to have you stay, we look forward to welcoming you back.

2/10 Terrible

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t go back
Room stunk, sheets stunk and extremely dated!
Stayed 1 night in Dec 2023
Response from Reception | The Manor Apartment Hotel on 13 Dec,2023
Hi Michael,Thank you for taking the time to share a review of your recent stay with us at The Manor Apartment. We are extremely disappointed to hear we did not meet expectations on this occasion. Please trust we take your complaint very seriously and will rectify the issues raised. We have a resident After Hours Manager to attend complaints where the front desk is unavailable who would have assisted had contact been made. Please accept our sincere apologies.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Reception | The Manor Apartment Hotel on 13 Dec,2023
Hi Richard,Thank you so much for your 5 star review, we are thrilled to receive this rating. It was a pleasure to have you stay at The Manor Apartment Hotel, and we hope to welcome you back.

10/10 Excellent

Kylie

Stayed 1 night in Nov 2023
Response from Reception | The Manor Apartment Hotel on 22 Dec,2023
Thank you for your 5 star rating Kylie, we are delighted to your enjoyed your stay and hope to welcome you back!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Quiet, clean, well appointed rooms and amazing breakfast included in the price.
Stayed 1 night in Nov 2023
Response from Reception | The Manor Apartment Hotel on 13 Dec,2023
Hi Bruce,Thank you so much for your 5 star review! We are so pleased to hear you found The Manor Apartment Hotel excellent value for money which includes a complimentary full continental breakfast. We are also happy to hear you enjoyed a clean, quiet and comfortable apartment which we strive to provide. It was a pleasure to have you stay and we hope to welcome you back.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm plus
A late night check in with an early morning departure. The Hotel has a European vibe. Clean. Stylish. Complementary full breakfast. In a city with sparkly concrete boxes the Manor has charm and comfort. The offsite parking is a little complicated but not terrible. An easy choice. One I’ll make again.
Stayed 1 night in Nov 2023
Response from Reception | The Manor Apartment Hotel on 13 Dec,2023
Hi Nicholas,Thank you so much for your 10 star review, we are so pleased you enjoyed our hotels heritage charm and comfort. It was a pleasure to have you stay with us at The Manor Apartment Hotel, we are thrilled to hear we can welcome you back for your next visit to Brisbane.

10/10 Excellent

Kayleen, Auckland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Friendly staff and comfortable bed. I wouldn’t hesitate to stay again or recommend it.
Stayed 1 night in Nov 2023
Response from Reception - The Manor Apartment Hotel on 14 Nov,2023
Hi Kayleen,Thank you for your fantastic 5 star review, our staff are thrilled to receive your feedback. We are also pleased to hear you found the bed comfortable and would be delighted to welcome you back in the near future.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities
Staff were very helpful
Stayed 1 night in Nov 2023
Response from Reception - The Manor Apartment Hotel on 14 Nov,2023
Hi Gary,Thank you so much for your wonderful review, our staff are delighted to receive your feedback. It was a pleasure to have you stay, we hope to welcome you back soon.

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception - The Manor Apartments Hotel on 14 Sept,2023
Hi Otto,Thank you so much for your 5 star review, we are really pleased to receive this rating. It was a pleasure having you stay with us at The Manor Apartments Hotel, we very much hope to welcome you back.

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean & quiet, the staff at reception were helpful and easy to ask things of. The breakfast was delicious with plenty of choice. I would definitely book here again if in Brisbane.
Stayed 3 nights in Aug 2023
Response from The Manor Apartment Hotel on 13 Aug,2023
Hello Carole, Thank you for your wonderful review, we are very pleased to hear you found our staff friendly and enjoyed breakfast. We hope to have you stay with us again.Sincerely - Reception - The Manor Apartment Hotel

4/10 Poor

DAVE

Stayed 3 nights in Aug 2023
Response from Brooke on 17 Sept,2023
Hi Dave, we are disappointed and sorry to hear your stay did not meet your expectations on this occasion. If you’d like to provide further details, please do contact our hotel reception. We wish you all the best – The Manor Apartments Hotel

2/10 Terrible

Rick

Disliked: Cleanliness, property conditions & facilities
Kitchen in our apartment was filthy
Stayed 2 nights in Jun 2023
Response from Mirandah - Reception on 18 Jun,2023
Hi Rick,Thank you for sharing a review about your recent stay with us at The Manor Apartment Hotel. We are extremely disappointed to hear we fell short of expectation on this occasion. Please accept our sincere apologies and trust we take this matter seriously and will be addressing it today with our housekeeping team to investigate why our high standards were not maintained as they usually are. We do hope you were still able to enjoy your stay despite this.

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely apartment. Excellent location.
Stayed 3 nights in Jun 2023
Response from Reception on 18 Jun,2023
Hi Justine,Thank you for your review, we are happy you enjoyed the apartment and the location. It was a pleasure to have you stay, we hope to welcome you back for your next visit to Brisbane.

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for us .....5he breakfast very nice. A USB would gave been nice in the room
Stayed 1 night in Jun 2023
Response from Reception on 14 Jun,2023
Hi Lydia,Thank you for your wonderful review, we are thrilled you found your stay at The Manor Apartment Hotel perfect for you. We aren't sure what you mean about a USB sorry, but if you explain to our friendly receptionists next time, I am sure we can assist. Looking forward to see you again soon!

8/10 Good

Samara

Travelled with family
Liked: Cleanliness, staff & service
It had a nice feel to the place. The breakfast included was very handy too. The apartment we stayed in needed a bit of an update, paintng patches etc. And there was a bit of a stain on the couch - It also clould do with a bit of an extra clean in the kitchen. Otherwise great - will probably stay again.
Stayed 1 night in Jun 2023
Response from Reservations on 9 Jun,2023
Hi Samara,Thank you so much for your fantastic review, we are so pleased to hear you enjoyed your stay with us at The Manor Apartment Hotel. We are excited to share that we have plans in place to modernise our facilities while maintaining our hotels heritage charm! We do hope to welcome you back as it was a pleasure to have you stay.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great easy convenient place to stay. Clean and tidy rooms.
Stayed 1 night in May 2023
Response from Reservations on 9 Jun,2023
Hi David,Thank you for your wonderful 5 star rating of The Manor Apartment Hotel. We are thrilled to hear you enjoyed your stay and would our location convenient. We hope to welcome you back for your next visit to Brisbane.

8/10 Good

Stephanie

Stayed 1 night in May 2023
Response from Reception on 22 Jun,2023
Hi Stephanie,we are very pleased that you enjoyed your stay. We hope to welcome you again soon!

6/10 Okay

Jamie-lee

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Property is very old and outdated but if you don’t plan to spend much time in the room then it serves its purpose. It is a good central location. Breakfast is very disappointing and very misleading in their advertisement. Nothing gourmet about their breakfast!
Stayed 1 night in May 2023
Response from Reservations on 9 Jun,2023
Hi Jamie-Lee,Thank you for leaving a review of your stay with us at The Manor Apartment. While its disappointing to receive your feedback, we take it as an opportunity to share that we are currently planning lots of exciting upgrades to modernise our facilities while maintaining the heritage charm of our hotel. We have recently installed a coffee machine to serve barista style coffee in our breakfast room, and have more plans to improve this experience for our guests. We do hope to welcome you back.

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2023
Response from Reservations on 9 Jun,2023
Hi Heath,Thank you for a 5 star rating, we are so pleased you enjoyed your stag and look forward to welcoming you back to The Manor Apartment Hotel

10/10 Excellent

Didier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location with functional rooms.
Stayed 3 nights in May 2023
Response from Reservations on 18 May,2023
Hi Didier,Thank you for your review, we are thrilled with your 5 out of 5 rating! It was a pleasure to have you stay, we hope to welcome you back for your next visit to Brisbane.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Brooke on 10 May,2023
Hello Steven, We are delighted that you had a 5 out of 5 experience at the hotel. We appreciate you taking the time to write a review and hope to welcome you again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023
Response from Brooke on 24 May,2023
Hello Christopher, Thank you for your excellent review, we are so pleased you enjoyed everything about your stay. Trusting you had a pleasurable time in Brisbane, and hope to welcome you back for your next visit.

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that after our long stay in Australia i chose this hotel to decompress and reorganize before we left. I didnt schedule much to do for us so we could just relax and this hotel was just the place. We had a full kitchen, laundry, 2 bathrooms and a separate room for the kids. There were great restaurants, great parks nearby, and great stores to choose from to gather necessary items for our way back. I felt at home here and it was just what we needed. The staff was so kind and helpful. The breakfast ladies were such gems. So glad we visted. Thank you
Stayed 4 nights in Apr 2023
Response from Reservations - The Manor Apartment Hotel on 28 Apr,2023
Hi Angela,Thank you so much for your wonderful review, we are thrilled to hear you enjoyed your stay. A 'home away from home' is exactly what we aim to provide our guests with so it is very rewarding to hear when we achieve that. It's definitely amazing being located on Queen Street where we are surrounded by some of Brisbanes best shopping and eateries. Again, thank you for acknowledging the efforts our staff go to. It was a pleasure to have you stay and we hope to welcome you back.

8/10 Good

Terry

Stayed 1 night in Mar 2023
Response from Brooke on 5 Apr,2023
Hello Terry,Thank you for choosing to stay with us on your recent visit to Brisbane. We are delighted to learn that you enjoyed your stay. It was a pleasure to host you and we hope to see you again soon.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent city centre apartment hotel
We had a short but enjoyable stay at the Manor hotel. It’s location is ideal for a city stay being close to shops, restaurants and the river. We were also surprised to find that breakfast was included, particularly as the choice and quality was very good. The apartment was cleverly designed and everything worked as it should, I felt the decor was a little drab, but that is just personal taste. One thing to note is that this is a city centre apartment hotel and as such the reception area is very small. Nonetheless the ever helpful receptionist looked after our bags until we were ready to move on. She then arranged a taxi for us, 10 out of 10 for service delivered with a smile.
Stayed 1 night in Mar 2023
Response from Brooke on 24 Mar,2023
Hi Phillip, Thank you for providing such a detailed review of your recent stay with us at The Manor Apartment Hotel. We are delighted to receive your positive feedback about our staff and the quality of our complimentary breakfast. It was a pleasure to have you stay and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was everything good. i like it
Stayed 2 nights in Mar 2023
Response from Brooke on 23 Mar,2023
Hello,Thank you for taking the time to provide feedback on your recent stay. It is wonderful to learn that you liked the hotel and rated your stay 10/10. Thank you for choosing to stay with us and we look forward to seeing you again.

8/10 Good

Lorna

Stayed 1 night in Feb 2023
Response from Brooke on 2 Mar,2023
Thank you for choosing to stay with us on your recent visit to Brisbane. We are very pleased you enjoyed your stay and hope to welcome you again soon.

8/10 Good

Dianne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Brooke on 23 Mar,2023
Hello Dianne,We are very pleased that you enjoyed your stay. We hope to welcome you again soon.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk from / to Central station and river boat stations.
Stayed 1 night in Feb 2023
Response from Brooke on 1 Mar,2023
Hello Andrew, We are so pleased you enjoyed your stay at The Manor Apartment Hotel. We hope to welcome you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Brooke on 15 Feb,2023
Hello Robert,We are so pleased you had a 10 out of 10 stay at The Manor Apartment Hotel. We hope to have the opportunity to welcome you again soon.

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm
Stayed 2 nights in Jan 2023
Response from Mirandah on 6 Feb,2023
Hi Bryan,Thank you for sharing a review of your stay with us at The Manor Apartment Hotel. We are pleased to hear you enjoyed the old world charm we offer and hope to welcome you back soon!Warm regards,The Manor Apartment Hotel

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Brooke on 8 Mar,2023
Hello Darren, Thank you for choosing to stay with us on recent trip to Brisbane. We are so pleased you enjoyed your stay. Thank you for taking the time to leave a review and we hope to see you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reception - The Manor Apartment Hotel on 14 Nov,2023
Thank you for your 5 star rating Peter, we are thrilled to receive this feedback. Trusting you enjoyed your trip to Brisbane and would be delighted to welcome you back!

10/10 Excellent

Micha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpful. Great location, easy access to shops and transport.
Response from Brooke on 22 Dec,2022
Hello Micha,We are so pleased that you enjoyed your stay and found the location convenient. Thank you for taking the time to leave a review and we hope to welcome you again in the future.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and close to train station, restaurants and shopping
Response from Brooke on 19 Dec,2022
Hello Brenda, Thank you for taking the time to write a review. We are very pleased to learn that you found the hotel very central and enjoyed your stay. Thank you for choosing to stay with us and we hope to welcome you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room NOTHING like what is shown in pictures!
Stayed 1 night in Dec 2022
Response from Brooke on 14 Dec,2022
Hello,We are disappointed to learn that the room did not meet your expectations. All our rooms do vary in decor and layout though that being said please accept our sincere apologies as our guest satisfaction is our highest priority. Thank you for taking the time to provide your feedback and we wish you all the best for your future travels.

10/10 Excellent

YUKO, KEWARRA BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Barrie

Stayed 1 night in Nov 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in an amazing location, staff were all incredibly friendly and helpful, room was compact but very nice, clean and premium-feeling. One of the best hotel showers I've used. Would love to stay here again.
Stayed 2 nights in Nov 2022

10/10 Excellent

Kerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was incredible and the breakfast was very nice. Felt like an English b and b.
Stayed 2 nights in Nov 2022