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Reviews of Turbot House Hotel

3 out of 5
Turbot House Hotel
63 Turbot Street, Brisbane, QLD

Reviews

5.4
Rating 10 - Excellent. 30 out of 564 reviews" "
Rating 8 - Good. 114 out of 564 reviews" "
Rating 6 - Okay. 158 out of 564 reviews" "
Rating 4 - Poor. 144 out of 564 reviews" "
Rating 2 - Terrible. 118 out of 564 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

&roo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Small fee, helpful stalf. Not dirty, but unkept.
Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Read first
Stayed 2 nights in Dec 2023

2/10 Terrible

Vernita

Disliked: Staff & service, amenities, property conditions & facilities
the staff was very unhelpful. with no working lift I had to drag my suitcase up 2 flights of stairs. door in minute bathroom didn't close. the linen was clean and air-conditioner worked well
Stayed 1 night in Dec 2023

4/10 Poor

Chantal

Disliked: Cleanliness, amenities, property conditions & facilities
Lift out of order, stairs to the 3rd floor had no hand rails, window wouldn't open, bed uncomfortable,
Stayed 2 nights in Dec 2023

8/10 Good

Brad

Business traveller
Disliked: Amenities, property conditions & facilities
People complaining about this hotel need to recalibrate their expectations. You get what you pay for. I’ve certainly seen worse. The shower worked fine. The AC was more of a fan, but worked. The bed was passable. In short, it is a hotel room for barely more than the price of a backpackers. The place is screaming out for maintenance and upgrades, but when that happens we’ll be paying for it.
Stayed 1 night in Dec 2023

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
To be fair, the hotel is currently under renovation, so hopefully itll get a higher rating once thats finished
Stayed 3 nights in Dec 2023

2/10 Terrible

Jade

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DECOMMISSION THIS PLACE. We could not even spend 5 minutes in the room due to the smell of mould and cigarettes. We requested our security deposit back immediately and left. The lift was out of use, dirty stairwell & hallways, smelt of urine and cigarettes. PowerPoints hanging from walls, poorly patched holes in walls. Want our money back, will be taking this further with health authorities.
Stayed 1 night in Nov 2023

2/10 Terrible

Tee

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable sleep
The Air condition noisy and No Curtain in the Windows
Stayed 1 night in Nov 2023

2/10 Terrible

Kieren mcdonald

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy bathroom had pubes everywhere bed lining had stains everywhere
Stayed 2 nights in Nov 2023

6/10 Okay

Brenda

Liked: Cleanliness
Disliked: Property conditions & facilities
No dining facilities Doors banging threw out the night Quiet and cool with aircon Very close to city and river walks Old but clean.... THANKYOU
Stayed 4 nights in Oct 2023

2/10 Terrible

Jesika

Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Carol

Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Tho Nghi

Disliked: Amenities
I arrived to the hotel at 8pm and the front door was already locked. Luckily there was a person still at front desk who checked me in. My friend who dropped me off said ‘do they charge by the hour?’ The hotel location in the cbd is excellent. My room was small but fine for one persons for one night. The bathroom/shower was tiny. If you’re a big or tall person you wouldn’t fit in the bathroom.
Stayed 1 night in Sep 2023

2/10 Terrible

Hailie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute dump. We stayed because it was 1am and had no other choice, and left immediately the next day despite having paid for two nights. The air is thick with cigarette smoke in both the rooms and hallways. There was a cockroach on the roof, the water in our shower smelt so unbelievably bad we couldn’t shower. The room was nothing like the picture advertised. I don’t think I’ve ever stayed at or left a worse review in my life as I’m really not that fussy when it comes to accomodation but this place made me feel physically unwell. The air in the room was sickening. There was also a man sitting in the hallway all night just outside our room, no idea why a guest would choose to sit in a hallway, gave me the impression he was not supposed to be there. Would appreciate a refund for the second night.
Stayed 2 nights in Sep 2023

6/10 Okay

Wayne

Travelled with partner
Can't really say I like too much about this property it was convenient for what we were doing but overall unfortunately I've got to give just a low review as the room was tiny the shower flooded the bathroom the shower curtain didn't cover the entry to the shower at all and the shower head was terrible there was rust and Grime all over the tiles and wall in the bathroom no phone in the room I'm sorry but this time was an overall bad experience
Stayed 1 night in Sep 2023

2/10 Terrible

Dwayne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The sink had been smashed and the stuck back together. Many of the electric plugs didn’t work. The tea and coffee making facilities were totally inadequate with no tea bags or milk. The reception on the TV was appalling and the TV broke down on the morning of my departure. Also very unhappy that my ID was photographed rather than just being sighted. I have stayed in many three star hotels around the world all better than this.
Stayed 2 nights in Aug 2023

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in went to my room and booked another hotel immediately. The smell was that bad you could see it! The toilet flushed by itself, shower head dripping non stop. It was what I imagine a drug house would be like, it’s not worth $35 per night let alone $135.
Stayed 1 night in Aug 2023

2/10 Terrible

Khouri

Disliked: Staff & service, property conditions & facilities, room comfort
Sketchy Hotel
I stayed here for the location to the SunCorp Stadium - I walked. The hotel is sketchy. The room smelled. The bathroom had no shower curtain and when the curtain arrived, it was short. When I showered the water spilled into the other areas of the bathroom floor. The room had no towels, wash cloth, or bar soap and I had to ask for it.
Stayed 1 night in Aug 2023

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I couldn't handle chemical smell, apparently from cleaning chemicals. Windows missing and small bathroom means smaller than a cruise ship. Would stay at backpackers next time for half the price.
Stayed 1 night in Aug 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Nerina

Disliked: Cleanliness, property conditions & facilities
the smell was terrible
Stayed 1 night in Aug 2023

8/10 Good

Oi Lin

Travelled with family
Liked: Staff & service
Boris the reception is very helpful.

8/10 Good

Alberto

Stayed 1 night in Jun 2023
Response from Turbot House Hotel on 5 Aug,2023
Dear Distinguished Guest Alberto,You graced the hotel. Your tactful review is embraced and we would like to thank you most kindly for sparing a moment to share your riveting experience with us. We are contented that you enjoyed your stay and poised to provide you with the finest service and best experience to perfection, that is being said, your review has been noted down to shine our hotel. Hope everything was to your satisfaction and see you soon again. Truly yours, Beau ARSLAN Guest Service Agent

2/10 Terrible

paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room nothing like photos. Rip off and not worth more than $20 per night
Stayed 1 night in Jun 2023

2/10 Terrible

Thomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Avoid at all costs. Filthy. Snot on walls. Stains everywhere.
Stayed 1 night in Jun 2023

6/10 Okay

Izabelle

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Kristie

Stayed 3 nights in Apr 2023

6/10 Okay

Emily

Disliked: Cleanliness
Stayed 1 night in Jun 2023

4/10 Poor

Amirtha

Disliked: Cleanliness, staff & service, property conditions & facilities
Saw an insect crawling around the room. No ventilation for the bathroom.
Stayed 2 nights in May 2023

4/10 Poor

amada

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

don

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are entirely inferior to photos.The facility is unkept and dirty with toilet not flushing and taps leaking.The photo promoting the facility is a photo of an impressive building which is actually the treasury building and not remotely close to the facility.Expedia jeopardises its reputation with its association.I was booked for a week but left after one night.Will discourage anybody to stay at the facility
Stayed 8 nights in May 2023

4/10 Poor

Carolyn

Liked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

JAYDEN

Disliked: Cleanliness, staff & service
Extremely poorly patched Hole in the wall of my room. Cups and plates were still dirty from the last guests. Small holes throughout room and even in the door that was just plugged up with bits of a chux cloth. Was the cheapest hotel I could find on short notice ($125 a night) which is quite cheap, but it wasn't a pleasant stay.
Stayed 2 nights in Apr 2023

4/10 Poor

Georgia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Partner and I stayed for 1 night. Floor was not clean, amenities were not clean, bed was infested with bed bugs. Front of house service was great, easy late check in process. However, we will not be going back.
Stayed 1 night in Apr 2023

6/10 Okay

Ray

Liked: Staff & service
Location was great, the accommodation needs a bit of work.
Stayed 1 night in Apr 2023

4/10 Poor

Norman

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The proximity to Brisbane centre is great, staff were friendly but condition of room was not as advertised stains on carpet graffiti on the bathroom door and room smelt damp. There was no shower curtain therefore everything in the bathroom got wet. If amenities were improved it would be nicer.
Stayed 4 nights in Apr 2023

2/10 Terrible

Stewart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reconsider staying there. It is not worth it
Stayed 1 night in Apr 2023

2/10 Terrible

shannon

Stayed 1 night in Apr 2023

2/10 Terrible

Tamara

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were small cockroaches in the room, a strange bug in the bed, black scuff marks on wall, chipped paint, grey doors for a tiny room with 1ft perimeter around bed. Was like a prison cell. Shower gel for one night instead of 5.
Stayed 5 nights in Apr 2023

6/10 Okay

Lola

Stayed 3 nights in Apr 2023

2/10 Terrible

stephen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The smallest and most run down room I've ever stopped in. It may be cheap but it's still overpriced, do yourself a favour and spend a bit more. Not recommended.
Stayed 1 night in Apr 2023

4/10 Poor

Wakako

Stayed 1 night in Apr 2023

4/10 Poor

Stella

Stayed 1 night in Mar 2023

4/10 Poor

Bob

Stayed 1 night in Mar 2023

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place
Stayed 1 night in Mar 2023