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Reviews of AG Hotel Penang

2.5 out of 5
AG Hotel Penang
350-E, Jalan Sultan Azlan Shah, Gelugor, George Town, Penang

Reviews

6.8
Rating 10 - Excellent. 5 out of 36 reviews" "
Rating 8 - Good. 13 out of 36 reviews" "
Rating 6 - Okay. 11 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hariwz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2023
Response from Memee on 27 Jan,2023
Thank You Mr. Hariwz.Well come back again to Ag Hotel,Penang.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great roof top for private function. The hotel staffs are very helpful and friendly
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Pauleen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room is small
Stayed 3 nights in Dec 2018
Response from anggerik on 31 Jan,2019
Thank you for your comment and feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The location is great. But the downsides are the standard room to small (no space for prayer) and the parking slot very limited.
Stayed 1 night in Dec 2018
Response from Amr on 3 Jan,2019
thank you for your feedback we will work on the room layout to allow space for praying. Thanks for staying with us

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
-
Stayed 5 nights in Dec 2018
Response from anggerik on 31 Jan,2019
Thank you for staying at AG Hotel.Please come again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Stayed 1 night in Dec 2018
Response from anggerik on 26 Dec,2018
Thank you for choosing and staying at our hotel.Please come again.

8/10 Good

Redzuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from anggerik on 1 Dec,2018
Thank you for staying with Anggerik Lodging. Your feedback very important to us. Please come again.

6/10 Okay

KU NOR IZAH

Liked: Cleanliness, room comfort
Disliked: Staff & service
Response from anggerik on 15 May,2018
terima kasih atas maklum balas yang diberikan oleh pihak puan. Sila datang lagi

2/10 Terrible

Tey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from anggerik on 23 Jan,2018
Thank you for rating us.

6/10 Okay

GOH

Disliked: Property conditions & facilities, room comfort
I was stayed a superior room, room size is large but has peculiar smell, no mineral water or instant coffee but has food menu for order. Bathroom without toilet paper or tissue provided.
Stayed 1 night in Nov 2017
Response from anggerik on 23 Jan,2018
Thank you for your comment. We try our best to upgrade our service. For your information, toilet paper or tissue may request upon check in or from the reception counter. We are sorry for any inconvenience.

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its amazing and its near from airport and mall.
Stayed 3 nights in Aug 2017

8/10 Good

ramasamy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I enjoyed

8/10 Good

Kai Chur

Liked: Cleanliness, property conditions & facilities, room comfort
Good to stay but prepare some of the thing urself
Please bring along toilet paper and tissue paper. Non of the above provided in room. toiletries such as tooth paste and tooth brush as well as shower cream and shampoo should also be brought along. Other than that, this hotel is a great hotel.

6/10 Okay

Hamzah

Disliked: Room comfort
not satisfied
Hotel does not provide breakfast, as promised and stated.

6/10 Okay

mustaffa, shah alam

Liked: Room comfort
Just OK. Price competitive.
Staff not friendly. Overall okay.

6/10 Okay

Gan

Disliked: Cleanliness, property conditions & facilities

8/10 Good

mohd fhakhrurazi, TAIPING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
No breakfast --- so please don't promote !!!

6/10 Okay

Doc, KL

Liked: Cleanliness, staff & service
close to bridge access
convenient location close to sports center. had an event there.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

khtan, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hygiene
Overall condition is good, especially for its hygiene. Just that a staff in-charged of counter handled registration in slow speed, making me to wait for a longer period.

4/10 Poor

ismee, Wales

Disliked: Property conditions & facilities, room comfort
check-in nightmare
Stayed here for 3 nights. There were no room for my first night stay due to mishandling on the hotel's part. I was relocated to another hotel with the last remaining room, a super tiny and store-like room in the back alley. I was a woman travelling alone so this was a major issue. Had to share the bathroom with bunch of school kids too. I tried to get a refund as the room was certainly does not worth the money I've paid but to no avail. The staff was nice but not so professional or helpful i.e. when I asked about the charges, they kept me back and forth from this hotel and the one I was relocated. The other two days was fine as I got the room I booked for except that there was no window, instant coffee was not replenished and I had one of my shirt mysteriously gone on my third day. There were no nearby tourist spot or dining option, and the traffic condition in front was so busy and not suitable for pedestrian. .

6/10 Okay

Casey, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort
Went for 3 days 2 night stay. Overall is good just that the door is not sound proof enough, any single sound can be heard inside the room. It disturbed especially my ears is sensitive towards sound. Beside, one of the plug not functioning in my room, its difficult when you have more than 1 electrical equipment need to use at the same time. Overall it is a comfort hotel.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
shop lot area and valid of money.
3 times power trip in my room and tv channel also not clear, tv also spoil. ask to replace the tv they answer no spare tv. break fast not much item only 2 or 3 item. astro channel also not a viable.

8/10 Good

le, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

le, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
location not bad
no complains. could do better with breakfast menu.

4/10 Poor

ONG, MALAYSIA

Disliked: Staff & service, property conditions & facilities
1) Booked this hotel with complimentary WIFI connection but the hostel's staff did not aware it until I pinpoint the itinerary 2) There is an Indian style restaurant just few steps away from the hotel but would not recommend it to others. 3) Make sure ask for rooms which did not facing the main road directly or you will suffer the noisiness and difficulty to get a nice sleep. 4) Parking is a headache issue as the parking slots were limited and mostly occupied by the restaurant's customers and the demonstration of motorbikes by the shop next to the hotel. Please reconsider your options if you bring your own vehicle. 5) Added security feature of the elevator as you need to scan the key-card to enables the usage of the elevator. 6) Guest might not be happy with the selection of breakfasts served at their cafe as they just cook some fried rice, fried noodle and toasts served with just margarine and strawberry jam.

2/10 Terrible

Asghar

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Perkhidmatan kaunter mengecewakan
Online booking hotel tapi sampai kaunter mengatakan tak ada rekod booking. Perkhidmatan kaunter yg teruk dan membazirkan masa saya. Sampai akhir baru mengatakan ada.
Response from anggerik on 13 May,2018
Maaf atas sebarang kesulitan yang dihadapi. Pihak kami akan perbaiki mutu perkhidmatan terutama dibahagian kaunter. Sila datang lagi.

2/10 Terrible

Sandro, Tirol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht empfehlenswert
Das Zimmer wurde nicht einmal geputzt und auch die Handtücher wurden nie ausgetauscht. Das Zustellbett für die 3. Person war eine Matratze die nichtmal überzogen war und auch keinen Polster oder Decke gabs dafür. Außerdem in sehr religiösen Islam Viertel - jedoch kein Problem wenn man deren Regeln akzeptiert.
Stayed 3 nights in Dec 2017
Response from anggerik on 23 Jan,2018
Thank you for your comment. Sorry for any inconvenience. We try our best to upgrade our service.Thank you for staying with us.Please do come again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

4/10 Poor

jun, 大阪

Disliked: Property conditions & facilities, room comfort
格安ホテル
娘の留学先に近く、ベイサイドモールにも遠くなく、幹線道路沿いで選びました。価格相応で、文句はなかったのですが、周りにレストランらしきものがなかったり、トイレの紙がなかったり、夜中にうるさかったりと、やはり街中に泊まるべきでした。

8/10 Good

JAEHYUN, 경가도 안양 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
작지만 말레이시아 서민의 정취가득 !!
한국으로 따지면 깨긋한 모텔 정도이다 무슬림이 운영하는 곳으로 객실에 휴지가 없다. ㅠㅠ 작은 규모여서 고급 호텔에서 느낄수 없는 친근함이 있다. 프론트 아가씨가 인도아가씨 인데 한국드라마를 인터넷으로 보고 있더라 가끔나에게 한국말로 말을 걸어왔다 ㅋㅋ 주변에 무슬림 로컬 식당과 인디아 식당이 있으며 가격 모두 착하다 3~5천원 정도, 비즈니스 목적이여서 관광지에 대해서는 모르겠다.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Kutin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
目の前にヒンズー教のお寺
トイレットペーパーがなかったことをのぞけば、とても快適でした。スタッフもとてもフレンドリー。お手頃価格で、チープな旅をしたい人にはうってつけだと思います。