Premium bedding, desk, blackout curtains, free WiFi
Check availability

Reviews of Granda West Lake Apartment

3.5 out of 5
Granda West Lake Apartment
3/100 Vo Chi Cong, Tay Ho, Hanoi

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 14 out of 32 reviews" "
Rating 6 - Okay. 4 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place! A little bit far from the city but you could always call a Grab or taxi. They have free laundry service and return your clothes in the same day. The guard is very nice if you’re able to converse with him in Vietnamese
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We enjoyed having our room cleaned 3x/week, fresh towels & bedding & doing our laundry especially since we were in Hanoi working for a month.
Stayed 28 nights in May 2019
Response from Granda Apartment on 14 Jun,2019
Dear Jung, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value short term stay
between airport & on edge of Hanoi, easy access, quite, not much around. early morning taxi to airport in 20minutes.
Stayed 1 night in Jan 2019
Response from Granda Apartment on 23 Jan,2019
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards,

8/10 Good

Ee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN ROOM
`NICE AND CLEAN ROOM.
Stayed 5 nights in Nov 2018
Response from Granda Team on 15 Dec,2018
Dear Ee, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was nice. The property manager that lives on site was extremely nice. The only issue is that they lock the gate to enter the building and the only way to get in during late night hours is to knock and pretty much wake up the property manager. This is not a big problem but we felt bad waking him up. Also, I paid for a 2 bedroom unit but we ended up getting a 1 bedroom. This wasn't that big of a deal because there were only 2 of us. But if we were a bigger group it would have not been so good.
Stayed 3 nights in Dec 2018
Response from Granda Team on 9 Dec,2018
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicy new apartments very frently staf but to far from the Old city
Stayed 1 night in Oct 2018
Response from Granda Management Team on 2 Nov,2018
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and hope to see you in the future.

10/10 Excellent

Brian, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, modern place with free laundry service
Stayed 7 nights in Oct 2018
Response from Granda Management Team on 25 Oct,2018
Dear Brian, thank for using Granda's services. We hope to see you the next time. Best regards and thank you!

8/10 Good

Naji, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
We booked a family 2 bedroom apparment, but once we reach the residence we found out that there was no 2 bedrooms appartment, all under maintenance, instead we had to stay in 2 separete one bedroom appartments. This was the major disappointment, since we are with 2 kids. The coffee shop on the ground floor do not surve any snacks or sandwishes, only hot/cold drinks, and the staff of the residence do not know the area around or can talk english, to show where we could have a simple breakfast. The city center will take around 40 minutes to reach, due to traffic irrelevent of the time.
Stayed 2 nights in Oct 2018
Response from granda management team on 25 Oct,2018
hi. ms. Naji firstly, we so sorry for mistake. we also thank for your feedback. then, we will try to work hard to support for you better in the next time! kindly hope to see you in the next time! and welcome you back again Granda apartment, soon. thank you very much! best regards!

10/10 Excellent

T, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building from outside looks great. The appartment almost look new, very clean and you got enough space. The staff are very helpfull. One small comment , the shower enclosure could be longer, so the water can not spatter all the directions. It is close to airport , (approx 25 min, depend on the traffic.) , very easy to go the city. Book this appartment two times beforeb. Next time when i visit Ha Noi , i will book this appartment for sure !
Stayed 1 night in Oct 2018
Response from granda management team on 12 Oct,2018
good morning, sir thank for your complaining and staying with us. we hope to see you in the next time when you come to Ha Noi city. we will try to support for you the best thing in the time later. thank you very much and best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close to main road and airport. But it’s quite hard to find because it’s located in a lane way. Check in took a while because There isn’t a reception you could approach or call. The security person was responsible for checking in and helping us bring our luggage upstairs. Otherwise, a very clean and modern space. We were quite comfortable in our short stay.
Stayed 1 night in Oct 2018
Response from granda management team on 6 Oct,2018
hi sir. thank for you complaining! we hope to see you in the next time you come to Vietnam and Granda as well. we will try to support for you the best thing while you being in the apartment thank you very much, sir best regards!

8/10 Good

Peter

Brand new
These are new apartments but there were a few things misssing in what I would expect in a serviced apartments but over all very good but a bit out of town you need to taxi every where
Stayed 4 nights in Aug 2018

10/10 Excellent

Kim, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartment, everything New and clean, Friendly staff. I will come back
Stayed 1 night in Aug 2018
Response from granda management team on 11 Sept,2018
hi guy, thank for using Granda's services. we hope to see you in the next time. best regards and thank you!

10/10 Excellent

Joseph, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, big and comfortable bed. The place was very clean and we had a really nice stay!
Stayed 1 night in Aug 2018
Response from granda management team on 11 Sept,2018
hi guy, thank for using Granda's services. we hope to see you in the next time. best regards and thank you!

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
部屋の掃除は5日間中、1回のみ…トイレとバスルームの扉がなく、言えばちゃんと対応してくれますが。
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 12 nights in Jul 2019
Response from Granda Apartment on 11 Aug,2019
Dear Jung, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards,

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
門限があるのが少しだけ面倒だった 事務員の方がオススメの場所など教えてくれたり、レンタルバイクの貸し出しもあったり、部屋がそこそこ綺麗だったのが良かった。
Stayed 4 nights in Apr 2019
Response from Granda Apartment on 13 May,2019
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards, Granda Apartment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
安くて泊まりやすい。設備も必要最低限だが、不便なし
Stayed 5 nights in May 2019
Response from Granda Apartment on 13 May,2019
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards, Granda Apartment

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pulizia camere ottima. Peccato un po’ distante da market.
Stayed 16 nights in Mar 2019
Response from Granda Apartment on 30 Apr,2019
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards, Granda Apartment

6/10 Okay

Verified traveller

Stayed 7 nights in Feb 2019
Response from Granda Apartment on 30 Apr,2019
Dear Sir/Madam, We always try for your satisfaction. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and hope to see you in the future.

4/10 Poor

Daehun

Disliked: Staff & service, room comfort
그가격 만큼이다
사진과 다르다.주위에 마트도 없다.밤 10시쯤 모든출입문을 닫는다.사진은 욕조가 있지만 다른방을 준다.샤워시 5분후 찬물 나온다. 다시는 가고 싶지 않다.
Stayed 2 nights in Jan 2019
Response from Granda Apartment on 16 Jan,2019
Dear Daehun, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards,

8/10 Good

ShawnLin, Taichung

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
兩點非常不好： 1.預定房型與實際不同，原預定兩房一廳公寓，到現場後給我們兩間ㄧ房一廳的房型！ 2.該公寓集團於河內有10間公寓，我們抵達時才告知分配到另一家公寓，check in等了半小時，才叫到Taxi送我們去入住的公寓，還要自己付Taxi費用，我們從機場叫了接送，又大包小包的搬來搬去，製造超多麻煩！ 有詐騙的嫌疑... 出國旅遊，開心重要也就不追究了...
Stayed 1 night in Dec 2018
Response from Granda Apartment on 8 Jan,2019
Dear ShawnLin, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future. Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
호텔같을거란 기대없다면 추천함.
아파트먼트라 호텔같은 청결은 기대하면 금물. 그냥 민박 묵는다고 생각하면 편함. 청소 이틀에 한번이고 수건도 이틀에 1인당 한장임. 나중에 보니 청소 안되어있고 수건도 안주길래 당황했음. 넓은 창이 좋아서 스튜디오 예약하고 요청사항에 욕조있는 곳 달랬는데 무시하고 호스트 맘대로 욕조없는 원베드룸 방 배정. 영어 일어 한국어도 된다고 상세 페이지엔 적혀있는데 호스트가 베트남어 외엔 말 못함. 친구랑 방문제로 통화했는데 너무 심하게 영어 못해서 의사소통 불가로 그냥 준 방 그대로 씀. 3박 예약했는데 막날 새벽 뱅기라 미리 관리인에게 번역기로 그 때 체크아웃 할거라고 했는데 밤 12시쯤 나가니 아파트 입구 셔터문 닫혀있어 황당. 문 두들기니 다행스럽게도 관리인아저씨 방이 근처라 일어나서 문 열어주셔서 뱅기탈 수 있었음. 좋은점은 식기도구 있어 근처 인티맥스슈퍼에서 먹을 거 사서 먹을 수 있고 정수기 있음. 1층 플라워커피는 절대 가지 말고 도보3분 거리에 커피숍이 현지 분위기에 원두도 좋아 추천. 피베리커피가 천원밖에 안 함. 막날 알아서 눈물 흘렸음. 매일 출첵했을건데..ㅜㅠ 골목길 가다보면 펍 같은 곳이 있는데 아침 점심 반미도 팜. 맛있음. 반미25는 반미도 아님. 2천원짜리 비프커리반미는 천상의 맛. 이틀 출첵했음. 매일 가고푸다ㅜㅜㅜㅜ 관광이 아니라 산책하는 느낌으로 하노이 와서 그 근처 동네 둘러보고 동네 시장가고 했는데 그런 이유로 온 거라면 여기 추천함. 관광이라면 올드타운쪽으로 가세요. 올드타운에서 여기까지 그랩택시로 72000동 정도 나옴.
Stayed 3 nights in Dec 2018
Response from Granda Management Team on 4 Jan,2019
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent au point de position, comfortable et propriété
Stayed 2 nights in Dec 2018
Response from Granda Team on 1 Jan,2019
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
그냥그냥...
예약한 곳이 공사중이라 다른곳으로 갔는데 방 컨디션이 다름.
Stayed 1 night in Oct 2018
Response from Granda Management Team on 29 Dec,2018
Dear Sir/Madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Granda Team on 19 Dec,2018
Dear Sir/Madam, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future.

8/10 Good

Vince

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
후기에서도 봤지만 스탭 대응이 부족합니다. 분명 욕조 있는 룸을 예약 했는데 모두 수리중이라는 답변을 받았습니다.10시 이후로는 밖에 나갈 수 없습니다. 그랩 이용시 기사가 엄한 곳에 내려줍니다. 꼭 지도로 경로 확인 후 위치를 알려줘야 합니다. 금연룸을 요청했는데 흡연룸이 제공 됐습니다!! 룸은 대체로 깔끔합니다.
Stayed 2 nights in Dec 2018
Response from Granda Team on 11 Dec,2018
Dear Vince, It is our pleasure that you are satisfied with your stay. Thank you again for letting us know your testimony and hope to see you in the future.

8/10 Good

takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても綺麗で、ベトナムに慣れている方でしたら、お勧めです。周辺にはコンビニ、スーパーはありません。 市内中心部までも30分程度要します。
Stayed 2 nights in Oct 2018
Response from granda management team on 26 Oct,2018
Nice to see you in Granda apartment! Firstly, we very sorry for some inconveniences and mistakes while you staying at. So, we also thank for your complaining and your feedback. We will try to work hard to support for you better in the next time. We hope to see you again in Viet Nam. Thank you and best regards!

8/10 Good

Ysty, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
The name of apartment was different between on Expedia and on the outside. It was tough to find the location at first. The inside of accommodation was clean, comfortable and safety.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Amazing place with great view and perfect service!
Stayed 1 night in Aug 2018
Response from granda management team on 11 Sept,2018
hi guy, thank for using Granda's services. We hope to see you the next time. Best regards and thank you!