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Reviews of Lotte The Residence

4 out of 5
Lotte The Residence
54 Lieu Giai, Ba Dinh, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 89 out of 110 reviews" "
Rating 8 - Good. 17 out of 110 reviews" "
Rating 6 - Okay. 3 out of 110 reviews" "
Rating 4 - Poor. 1 out of 110 reviews" "
Rating 2 - Terrible. 0 out of 110 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hiu Fai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hiu Fai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Stayed 1 night in Jan 2024

10/10 Excellent

Fasel

Liked: Room comfort
Excellent rooms,
Great space, breakfast and service excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Wendy, County of Grande Prairie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Stayed 2 nights in Oct 2023

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Stayed 7 nights in Sep 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
English Language is still limited but they got the job done. Room was good.
Stayed 3 nights in Jul 2023
Response from Ms Thao on 13 Jul,2023
Dear Mr Roger,Thank you for your feedback.We will try our best to improve quality and looking forward to serving you soon next time.Best Regards,Phuong Thao (Ms)Marketing Team

10/10 Excellent

Wee Keong, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Stayed 1 night in Apr 2023
Response from Ms Thao on 15 Jun,2023
Dear Valued Customer,Thank you for choosing Lotte Residence Hanoi.It is our honor to have a chance serving you this time.We do hope to be continued to support you soon in all the coming trips in the near future.From Marketing Team,Phuong Thao (Ms.)

10/10 Excellent

Peng Guan

Business traveller
Liked: Cleanliness, room comfort
Will choose again if prices does not increase.
Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Stayed 4 nights in Apr 2023
Response from Ms Thao on 15 Jun,2023
Dear Valued Customer,Thank you for choosing Lotte Residence Hanoi.It is our honor to have a chance serving you this time.We do hope to be continued to support you soon in all the coming trips in the near future.From Marketing Team,Phuong Thao (Ms.)

10/10 Excellent

KEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ranson

Business traveller
Liked: Cleanliness, room comfort
Great Urban View
Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Stayed 5 nights in Feb 2023

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Ms Thao on 14 Feb,2023
Dear Valued Customer,On behalf of Lotte Residence Hanoi, Thank you for your feedback.We do hope to support you more and more in the near future.Wish you healthy and wealthy always,Marketing Team

10/10 Excellent

Soomvi

Stayed 12 nights in Oct 2022

10/10 Excellent

ChinChye, Singapore

Stayed 2 nights in Sep 2022

10/10 Excellent

wacharee

Liked: Cleanliness, room comfort
So happy we picked this place…
Was an incredibly find. The property sits atop of a mall and market. The staff was amazing - Ding at first floor lobby was super nice and helpful. Having a washer and dryer for our 11 nights stay was a plus.
Stayed 10 nights in May 2022

10/10 Excellent

Minh Du

Liked: Cleanliness, room comfort
很好的地方
很棒的位置，設備還不錯，早餐種類很多。滿意。以後到河內還會再住這裡
Stayed 2 nights in Jul 2020
Response from Lotte Residence Hanoi Team on 6 Jul,2020
Minh Du Ky 先生，您好！ 感谢您对我们乐天的信任和支持，您的满意就是我们奋斗的目标。我们期待您下次的光临! 此致，

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing trip
Great trip and travel.
Stayed 1 night in Dec 2019

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
great location, great service
Stayed 1 night in Dec 2019

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing time
Lotte is a great place to stay. Large room with great services.
Stayed 1 night in Dec 2019

10/10 Excellent

Hyukman(Eric)

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked this last minute, the staff were very accommodating and incredibly helpful. Would definitely recommend.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice 24hour fitness center and the onsen-styled sauna and jacuzzi facilities.
Stayed 3 nights in Aug 2019

10/10 Excellent

jungsuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good conditions and nice view~~
Stayed 3 nights in May 2019

10/10 Excellent

HISASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Mei Ling

Very good location n good service
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Amazing view and daily housekeeping. Ample room for fitness and relaxation.
Stayed 4 nights in Nov 2018

10/10 Excellent

Oon Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice View of Hanoi from Lotte Residences
Center of shopping area. Comfortable and clean apartment. High Floor, so can see the whole of Hanoi. Pity it was quite hazy most days. Breakfast on the 63 floor. so can see Hanoi from a birdseye view. Will definately come back to this place when i am in Hanoi
Stayed 2 nights in Sep 2018
Response from Huyen Pham on 8 Oct,2018
Dear Mr Oon, Thank you so much for your compliments. It is our pleasure to serve you during your time in Hanoi. We are looking forward to seeing you soon in our Residence. Lotte The Residence Huyen Pham Sale Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Room was large and bed comfortable , fully equipped and mall / supermarket downstairs. very convenient
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Ian, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to fault!
Professional check in and check out, friendly smiles. Amazingly spacious 'room' mini apartment easy access from ground floor, lobby floor 38, shopping mall in complex you do not have to go out if you don't want too! Awesome gym and pool Great alternative to the hotel next door.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

ktng

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

YOSHIYUKI

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Kwok Hon joseph

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

HISAYO

Stayed 3 nights in Dec 2023

8/10 Good

Hsu-Ting

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JOOYOUNG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
정말 깨끗하고 쾌적하며, 조식도 정말 만족스러웠습니다.
Stayed 3 nights in Nov 2023

8/10 Good

Jee seon

Stayed 3 nights in Nov 2023

8/10 Good

HSIAO CHENG

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2023

6/10 Okay

Thi Chi Lan

Stayed 5 nights in Nov 2023

4/10 Poor

Jakyung

Stayed 1 night in Nov 2023

10/10 Excellent

donghyun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

WOOJIN

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Eun ju

Stayed 3 nights in Oct 2023

10/10 Excellent

Byung Joo

Stayed 2 nights in Oct 2023

6/10 Okay

JIHYE

Stayed 1 night in Sep 2023

10/10 Excellent

SUNG TAEK

Stayed 3 nights in Sep 2023

10/10 Excellent

Hideo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility and good hospitality of the stuff. Beautiful view from the residence, and perfect location to stay. It was amazing experience.
Stayed 7 nights in Sep 2023

10/10 Excellent

EN TZU

Stayed 2 nights in Sep 2023