Reception

Reviews of Somerset West Point Hanoi

Somerset West Point Hanoi
No.2 Tay Ho Road, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 107 out of 151 reviews" "
Rating 8 - Good. 34 out of 151 reviews" "
Rating 6 - Okay. 8 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 0 out of 151 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice big room and very clean. It will be much better when the road work is finished.
Stayed 1 night in Jan 2024
Response from Parleen on 19 Feb,2024
Dear Colin, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff, good customer service
Stayed 1 night in Dec 2023
Response from Parleen on 26 Jan,2024
Dear David, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, room comfort
Great value for money hotel in Hanoi
I was so surprised when I arrived in this hotel. Considering the cheap price I paid, I wasn't expecting a very nice hotel. I was very wrong. The suite was spacious and clean, the facilities were great and the staff were friendly and helpful. I will definitely stay here again. Hopefully I can stay for longer next time.
Stayed 1 night in Dec 2023
Response from Parleen on 14 Dec,2023
Dear Natasha, Thank you so much for your review of Somerset West Point.I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

10/10 Excellent

Adriana, Carpinteria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and clean. Just the construction around the property was not good.
Stayed 3 nights in Nov 2023
Response from Parleen on 14 Dec,2023
Dear Adriana, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kindest RegardsParleen KaurGeneral Manager

10/10 Excellent

Trung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Been here multiple times before; nice, clean, and spacious rooms; came back because of location; place was undergoing renovation for a Korean bbq restaurant; breakfast buffet was good for a short stay but limited for any stay beyond a few days.
Stayed 6 nights in Aug 2023
Response from Ly Tran (Mrs) /Operations Manager. on 28 Aug,2023
Dear Mr. Trung,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment for our dedicated services.Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at our property in the near future.With Kindest Regards,Ly TranOperations Manager.

8/10 Good

Yen Yuin

Travelled with family
Liked: Cleanliness, room comfort
The place is comfortable and clean
Stayed 2 nights in Dec 2022
Response from Ms. Tran Thi An Ly - Operations Manager on 11 Jan,2023
Dear Ms. Yen Yuin,Thank you for taking the time to share your stay experience at Somerset West Point Hanoi!We are happy to have met your expectations in service and quality standards.Your feedback is important to us as it helps us to make improvements to enhance our guests’ overall stay experience at our property.Receiving such feedback from our resident motivates us to further improve our commitment to delivering good service.Yours Sincerely,

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Jennifer Nguyen- Guest Service Manager. on 28 Sept,2022
Dear Sir/ Madam,Thank you very much for your good comment. We appreciate very much. Best Regards.

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Nguyen My- Guest Service Manager. on 16 Jan,2020
Dear Christine, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

10/10 Excellent

Zachary

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Nguyen My- Guest Service Manager. on 24 Dec,2019
Dear Sir/Madam, Thank you so much for sharing the experience of your recent visit to Somerset West Point. Please accept our sincere apology for the inconvenience caused to you during your stay with us. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we apologize for the disappointment of your stay with us. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Nguyen My- Guest Service Manager. on 12 Dec,2019
Dear Sir/ Madam, I am terribly sorry that we had failed to meet your expectations and the less than stellar experience. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Nguyen My- Guest Service Manager. on 12 Dec,2019
Dear Sir/ Madam, I am terribly sorry that we had failed to meet your expectations and the less than stellar experience. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Nguyen My- Guest Service Manager. on 12 Dec,2019
Dear Sir/ Madam, I am terribly sorry that we had failed to meet your expectations and the less than stellar experience. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Nguyen My- Guest Service Manager on 28 Nov,2019
Dear Wilson, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

8/10 Good

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Nguyen My- Guest Service Manager. on 24 Sept,2019
Dear Sir/ Madam, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Nguyen My- Guest Service Manager. on 13 Sept,2019
Dear Sir/ Madam, Thank you very much for the positive feedback. We truly appreciate. Have a great day ahead. Best Regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near the main roads and busy street. Roadway noise is still bearable. There were 2 convenient stores, a small shopping center near the property makes grocery shopping easier. All are within walking distances. The downside of the property is the Soundproof of the room. Had a noisy neighbors who were party till midnight.
Stayed 1 night in Aug 2019
Response from Nguyen My- Guest Service Manager. on 5 Sept,2019
Dear Sir/Madam, Thank you very much for taking your time to share your feedback with us through Expedia.com.I have noted your observations and recommendations for improvements to the Soundproof. Please be assured that I will coordinate the plans for these enhancements with the engineering department. Once again, thank you for sharing your experience with us, which helps us to focus on what is important to our residents. We hope that there will be another opportunity to welcome you back again at Somerset West Point. Best Regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
They have good restaurant and pool however could have the maintenance and shuttle schedule announced ahead of time and online. Need to have their own service desk email address for communication
Stayed 3 nights in May 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Nguyen Thi My- Guest Service Manager. on 2 May,2019
Dear Mr/ Mrs Daniel, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review on Hotels.com. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. It will be our pleasure to welcome you back again when you next visit Hanoi. Best Regards. Nguyen Thi My- Guest Service Manager.

4/10 Poor

Wai Yi

Disliked: Cleanliness, staff & service, room comfort
4 rooms for 8 people. But there are only 6 sets of toiletries. Also not every room had slippers and laundry bags. The staff is not helpful with air-conditioners setting.
Stayed 1 night in Apr 2019
Response from Nguyen My- Guest Service Manager. on 18 Apr,2019
Dear Ms.Wai Yi, I regret to learn that you left our property less than satisfied and felt that our service was not up to your expectations. I am sincerely sorry that we were not able to meet your expectations on this occasion. As our standard, we set up 8 sets of toiletries for 4 rooms, however we missed some items in your room. we also set up slippers and laundry bags and if the guest require more we will delivery into the room as the request. I will pass on your feedback to every departments so that we can improve on the points you have brought up. Once again, we are truly sorry that we had failed to meet your expectations. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Ron, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience store was just across the road, nearby shopping malls and eatery easily accessible.
Stayed 3 nights in Apr 2019
Response from Nguyen My- Guest Service Manager. on 12 Apr,2019
Dear Mr/Ms Ron, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. It will be our pleasure to welcome you back again when you next visit Hanoi. Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Dino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fast internet, awesome gym, Starbucks next door (literally). Just perfect.
Stayed 2 nights in Mar 2019
Response from Nguyen My- Guest Service Manager. on 12 Apr,2019
Dear Mr.Ms Dino, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location with close access to many amenities around the neighborhood, to the comfort of your apartment with the amenities within. I appreciate your kind words and look forward to welcome you back for another exceptional experience soon. Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very comfortable and a modern Hotel. Staff is very friendly and look after you well. Big room with Kitchen and laundry facilities. Fox movies.
Stayed 3 nights in Mar 2019
Response from Nguyen My- Guest Service Manager. on 20 Mar,2019
Dear Valued guest, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. We are very delighted to know that you had an amazing stay with us and you were impressed with the great service from our team to our facilities. Take good care of yourself and we certainly look forward to welcoming you back to Sommerset West Point Hanoi – your home in Hanoi! Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient area. There is a Japanese restaurant, supermarket, and convenient store near here. On the first floor of Somerset, there is a Starbucks and El Gaucho restaurant. The room is very clean and easy to use. Very good hotel!!
Stayed 11 nights in Feb 2019
Response from Nguyen My- Guest Service Manager. on 20 Mar,2019
Dear Valued Guest, Thank you for selecting us as your preferred accommodation choice for your trip. It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location with close access to many amenities around the neighborhood and cleanliness of our well-appointed room. Thank you once again for your kind recommendation. I certainly hope to welcome you back again in the very near future. Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Orly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Nguyen Thi My. Guest Service Manager. on 22 Feb,2019
Thank you for selecting us as your preferred accommodation choice for your trip. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great in Tay Ho Westlake area, everything easy to walk to. Studio Exec room was plenty fine for a night, very accommodating
Stayed 1 night in Jan 2019
Response from Nguyen Thi My- Guest Service Manager. on 22 Feb,2019
• It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the convenient location with close access to many amenities around the neighborhood, to the comfort of your apartment with the beautiful view of the West Lake.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly can't find anything negative to say about this hotel. Excellent !!
Stayed 7 nights in Jan 2019
Response from Nguyen Thi My.Guest Service Manager. on 22 Feb,2019
Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point.

6/10 Okay

Verified traveller

Stayed 7 nights in Jan 2019
Response from Nguyen My- Guest Service Manager. on 20 Mar,2019
Dear Valued Guest, Thank you very much for taking your time to share your feedback with us through our online resident satisfaction survey. We appreciate very much if you can share more your experience at our property. Your feedback is very important to us as it allow us to identify and improve on our services and facilities for our guests. Once again, Thank you very much for your understanding and we are looking forward to welcoming back to Somerset West Point Ha Noi soon. Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star hotel in Hanoi totally worth it
One of the nicest hotels in Hanoi, built with Japanese influence and attention to detail. This apartment-hotel is in the West Lake village, with plenty of foreigners (Korean, Japanese). Nice amenities (swimming pool, sauna, children room, golf simulator, yoga studio, gym). Studio size room is very functional. Can cook simple meals, and has washing machine-dryer combo. The area was quiet. Not too many local food choices around, but the Old Quarter is only a 15 minute taxi ride away.
Stayed 2 nights in Dec 2018
Response from Nguyen Thi My- Guest Service Manager. on 22 Feb,2019
Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location with close access to many amenities around the neighborhood, to the comfort of your apartment with the beautiful view of the West Lake and the amenities within, to the Old Quarters with many amenities near by. We are looking forward to welcoming back our property soon.

10/10 Excellent

Alfred, dubai, ae on more travels

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place. Wonderful for families. Has everything you could need. Also very good location. Furnishing was like new or new. The staff is friendly and always willing to help if you need any information. The price is exceptionally low for this type of accommodation. Strongly recommend this property to anyone going to Hanoi.
Stayed 2 nights in Dec 2018
Response from Nguyen Thi My- Guest Service Manager. on 22 Feb,2019
• It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location to the comfort of your apartment with the new furniture and the amenities within.

10/10 Excellent

pttb, kobe, japan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large airy new apartment with a fully functional kitchen.
Stayed 1 night in Dec 2018
Response from Nguyen Thi My- Guest Service Manager. on 26 Feb,2019
Dear pttb, Thank you very much for choosing to stay with us at Somerset West Point and thank you for your kind review. It's great to know that you found our property comfortable and convenient for you. Moreover, we are very happy to read that you enjoyed our fully functional kitchen. We all look forward to see you again. Best Regards. Nguyen Thi My- Guest Service Manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location is good. It has Starbucks and ElGaucho on the first floor.
Stayed 5 nights in Nov 2018
Response from Nguyen My- Guest Service Manager on 22 Mar,2019
Dear Valued Guest, Thank you very much for choosing to stay with us at Somerset West Point Hanoi and thank you for your kind review. It's great to know that you found our property comfortable and that the location of the property was convenient for you. We all look forward to see you again. Best Regards. Nguyen My- Guest Service Manager.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Great experience at the Somerset, I couldn't fault it!
Stayed 10 nights in Nov 2018
Response from Nguyen Thi My- Guest Service Manager. on 26 Feb,2019
Thank you very much for your visit and your nice review here on Expedia.com. We are delighted to read, that you fully enjoyed your stay and hope to welcoming you back in a not too distant future. Yours Sincerely. Nguyen Thi My- Guest Service Manager.

8/10 Good

Michael, Huston, TX

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the property except that my room was too small. There wasn't even space for a chair
Stayed 1 night in Nov 2018
Response from Grace Gan, Operations Manager on 22 Mar,2019
Dear Michael, Thank you for sharing your experience of your stay at Somerset West Point! I regret to learn that you left our property less than satisfied with the size of our 38sqm Studio Apartment. As we are a Serviced Apartment, we have furnished the Studio with a dining table with 2 chairs as well as a work desk with another chair. As such unfortunately we are unable to fit a sofa in the room. We seek your kind understanding and invite you to try staying in our spacious 73sqm One Bedroom Apartments in the future. Warm regards, Grace Gan Operations Manager

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Nguyen Thi My- Guest Service Manager. on 26 Feb,2019
Dear Ezra, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review on Expedia.com. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. Again, Thank you very much for giving us the highest score, it will motivate us to further improve our commitment to delivering good products and services. We are looking forward to welcoming back soon. Best Regards. Nguyen Thi My- Guest Service Manager.

8/10 Good

shaji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice but building works outside
Building works right outside my window. Noisy!
Stayed 2 nights in Oct 2018

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Nguyen Thi My- Guest Service Manager. on 26 Feb,2019
Dear Mr/Ms. Rahul, Thank you very much for taking the time to give us the highest score in your recent visit at Somerset West Point. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good products and services. Again, Thank you very much and we are looking forward to welcoming you back Somerset West Point soon. Best Regards. Nguyen Thi My- Guest Service Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with great view and pool on roof top, close to the action not to far from airport good food walking distance from hotel also
Stayed 2 nights in Oct 2018
Response from Grace Gan, Operations Manager on 2 Nov,2018
Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location with easy access to the airport and many amenities around the neighbourhood, the nice view of the West Lake. I'm also glad that you had the chance to enjoy our pool on Level 4. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, modern and chic. Negative - we asked the staff at front desk if Lotte Shopping Mall was open. They looked it up and said yes. We take a taxi there and find out Centre does not open for another 1.5 hours. So staff gave us wrong information.
Stayed 1 night in Oct 2018
Response from Grace Gan, Operations Manager on 2 Nov,2018
I'm pleased to know that you appreciate the design and cleanliness of our well-appointed room. I have noted your feedback regrding the wrong information provided to you and I am terribly sorry for the inconvenience caused to you and your travel companions. I will work with the appropriate team to improve on our service delivery. Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again, giving us another opportunity to serve you better. Warm regards, Grace Gan Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Grace Gan, Operations Manager on 2 Nov,2018
Thank you for your positive recommendation to other travellers. We certainly hope to welcome you back again in the very near future. Warm regards, Grace Gan Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was nice, clean and comfortable. No issues
Stayed 20 nights in Sep 2018
Response from Grace Gan, Operation Manager on 2 Nov,2018
Thank you for selecting us as your preferred accommodation choice for your trip. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. Thank you once again for your kind recommendation. I certainly hope to welcome you back again in the very near future. Warm regards, Grace Gan Operations Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Grace Gan, Operations Manager on 2 Nov,2018
Dear Colin, We are delighted to learn that you enjoyed your stay with us. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences. Warm regards, Grace Gan Operations Manager

10/10 Excellent

TUNG SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Grace Gan, Operations Manager on 2 Nov,2018
Dear TUNG SHING, Thank you for your kind recommendation to other travellers. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager

10/10 Excellent

Daniel, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will definetly comeback to Somerset and will recomend.all my friends to.come.to this hotel All the hosts and hostesses went above and beyond to make sure we were satisfied. Thanks a lot beautiful Somerset and for sure i will be seen you soon
Stayed 6 nights in Sep 2018
Response from Grace Gan, Operations Manager on 2 Nov,2018
Dear Daniel, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point! It is a pleasure to know that you had an enjoyable experience with us. Providing excellent service is the core of our service commitment to our guests and I am very pleased to learn that our team; particularly the Guest Service team, had made your stay so special! Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager

8/10 Good

Verified traveller

Very Clean Hotel
Satisfactory, clean and spacious room, but gym is not open 24 hours as advertised.
Stayed 1 night in Aug 2018
Response from Grace Gan, Operations Manager on 22 Mar,2019
Thank you for selecting us as your preferred accommodation choice for your trip. We are glad that you found the room satisfactory. I'm also pleased to shared that our gym is indeed open 24 hours however, as we are dedicated to being environmentally friendly, after 10pm we turn off the lights and air-conditioning to save energy. They can be turned on by any users using the switches on the wall by the door. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at any one of our serviced residences. Warm regards, Grace Gan Operations Manager

10/10 Excellent

Tori, melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, very helpful staff, awesome pool!
Great location, modern apartment with everything! Great pool, gym and facilities. Very helpful staff.
Stayed 1 night in Aug 2018
Response from Nguyen My- Guest Service Manager. on 22 Mar,2019
Dear Tori, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. We are very delighted to know that you had an amazing stay with us and you were impressed with the great service from our team. Thank you for highlighting the Pool, Gym and Facilities.. Thank you once again for the review and for recommending us. We look forward to welcoming you for another enjoyable stay. Best Regards. Nguyen My- Guest Service Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for Business
The hotel is well set up for the travelling business person, or short/medium even longer term stay when on business .. well located in Westlake area, apartment style washer dryers, cooking, clean and spacious, close to good eating places, swimming pool and meeting places
Stayed 2 nights in Aug 2018
Response from Nguyen My- Guest Service Manager. on 22 Mar,2019
Dear Sir/Madam, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. Thank you for highlighting the many positive elements of your stay; from the helpful and attentive service delivered by our associates, to the comfort of our guestroom and the accessibility of our property being so close by to amenities around it. I appreciate your kind words and look forward to welcome you back for another exceptional experience soon. Best Regards. Nguyen My- Guest Service Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Digs for Hanoi
Modern and well set up apartment style accommodation.. nearly everything you need....
Stayed 3 nights in Aug 2018
Response from Nguyen My - Guest Service Manager on 22 Mar,2019
Dear Valued Residents, Thank you for taking the time to share your stay experience at Somerset West Point. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your visit in Hanoi. We are happy to have met your expectations to continually delight our residents whenever they stay with us. Thank you for your valued patronage. From all of us at Somerset West Point, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Nguyen My - Guest Service Manager

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Property was so huge. Very clean and modern. Staffs are professional
Stayed 3 nights in Aug 2018
Response from Nguyen My- Guest Service Manager. on 22 Mar,2019
Dear Mr/Mrs Ann, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Best Regards. Nguyen My- Guest Service Manager.