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The Five Residences Hanoi

4.5 star property
Luxury hotel connected to a shopping centre in Hanoi with 2 indoor swimming pools

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Photo gallery for The Five Residences Hanoi

Business centre
2 indoor pools
Terrace/patio
Living area
2 bedrooms, premium bedding, pillow-top beds, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Kitchen
  • Breakfast included
  • Spa
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premier Room

2 bedrooms, premium bedding, pillow-top beds, in-room safe

Premier Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Bathroom

Deluxe Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Executive

Living area

Three Bedroom Executive

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 115 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Superior

Living area

Two Bedroom Superior

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Grand Premier Room

2 bedrooms, premium bedding, pillow-top beds, in-room safe

Grand Premier Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 96 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Premier

2 bedrooms, premium bedding, pillow-top beds, in-room safe

Two Bedroom Premier

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 131 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Executive

View from room

Two Bedroom Executive

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Deluxe

2 bedrooms, premium bedding, pillow-top beds, in-room safe

Two Bedroom Deluxe

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premier

Living area

Three Bedroom Premier

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 130 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

Map
343 345 DOI CAN STREET, Hanoi, 10000

What's nearby

  • Lotte Center Hanoi - 8 min walk - 0.7 km
  • West Lake - 11 min walk - 1.0 km
  • Ho Chi Minh Mausoleum - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 5 min drive - 4.4 km
  • Hanoi Old Town Night Market - 5 min drive - 4.4 km

Getting around

  • Hanoi Railway Station - 11 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive

Restaurants

  • ‪Cafe Tòte - ‬3 min walk
  • ‪Sente - ‬4 min walk
  • ‪Bia Thu Hằng 228 Đội Cấn - ‬4 min walk
  • ‪The Coffee House - ‬1 min walk
  • ‪The Barrel - ‬4 min walk

About this property

The Five Residences Hanoi

Luxury hotel near West Lake
At The Five Residences Hanoi, you can look forward to a free breakfast buffet, a poolside bar and a shopping centre on-site. Indulge in a massage, a body treatment and a body wrap at LEDA Spa, the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a coffee shop/cafe and a hair salon.
You'll also enjoy perks such as:
  • 2 indoor pools and a children's pool
  • Free valet parking
  • A round-trip airport shuttle (surcharge), bike parking and an electric bike charging station
  • A banquet hall, a lift and coworking spaces
Room features
All 116 individually furnished rooms include comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 57-inch Smart TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 2 indoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 2 indoor pools
  • Children's pool
  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (2,174 square foot of space)
  • Coworking space

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible shuttle
  • Area rugs in room
  • Hardwood flooring in room
  • Hospital bed
  • Lift (140 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (127 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Electric bike charging

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 57-inch smart TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Free bottled water
  • Hob
  • Kitchen
  • Meal delivery service
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Rice cooker
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 800000.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 1000000.00 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: VND 1000000.00 (one-way)
  • Rollaway bed fee: VND 800000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Five Residences Hanoi Hotel
The Five Residences Hanoi HANOI
The Five Residences Hanoi Hotel HANOI

Frequently asked questions

Does The Five Residences Hanoi have a pool?

Yes, this property has 2 Indoor pools and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

Is The Five Residences Hanoi pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Five Residences Hanoi?

Valet parking is free at this property.

What time is check-in at The Five Residences Hanoi?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Five Residences Hanoi?

Checkout is at noon.

Does The Five Residences Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 1000000.00 per vehicle applies.

Where is The Five Residences Hanoi located?

Located in Ba Dinh, this luxury hotel is within 1 mile (2 km) of Embassy of Japan and West Lake. Hoan Kiem Lake is 2.7 mi (4.4 km) away.

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The Five Residences Hanoi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 31 reviews
Rating 8 - Good. 5 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 0 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Very well lay out with excellent amenities. Staff are very friendly and helpful. Definitely will stay again.
Stayed 1 night in Dec 2024

10/10

Great experience with family. Will visit again.
Stayed 4 nights in Dec 2024

10/10

A pleasant stay at this hotel as it'll not be our last, definitely stay again a bit longer to enjoy all the facilities in the hotel. Staff are very attentive and friendly, kudos to the place.
Stayed 2 nights in Dec 2024

10/10

Room was so spacious for a group of 7 of us including infant. Our flight arrived early & they were so helpful to arrange early check in for us. Reception & house keeping services were great as well.
Stayed 3 nights in Jan 2025

10/10

It was a very nice place but too bad we only stayed one night.
Stayed 1 night in Nov 2024

10/10

Five Residence is the most confortable Hotel in Hanoi!
Stayed 4 nights in Mar 2024

10/10

The property is quite new. It is an apartment complex that is also rented out as a hotel, so very good for folks traveling with family. The best part is the swimming pool and sauna room (with steam room and jacuzzi as well). The area is not the most central (20 min taxi ride to Old Quarter), but I enjoy the little bustling area around the hotel. It feels like I am living in a lively residential area.
Stayed 7 nights in Mar 2025

10/10

Great services! Food was just ok. But it’s just so roomy and we’ve really enjoy the brand new feel of these residences. Very clean and comfortable.
Stayed 2 nights in Nov 2024

10/10

Good service!
Stayed 11 nights in May 2024

10/10

We had an excellent stay at The Five Residences. Staff spoke English which was very convenient and helpful. We were a family of 6 and one infant. They provided a baby cot without additional cost. Transportation was provided as requested (with additional cost) to pick us up and drop us off at the airport. Rooms were very clean and property was very safe. The breakfast buffet was also amazing and staff were very accommodating and friendly. If you're looking for a VIP experience while staying in Hanoi, this is the place to be! Thank you, Five Residences for an awesome stay!
Stayed 4 nights in Jun 2024

10/10

I booked this property for our 10 day vacation in Hanoi and we’re super happy to have found it as a five star residences hotel. The Five residences staff assisted us with transportation to and from the airport in a luxury resort Van. The staff greeted us on arrival and processed our check-in very expeditiously. Our 2 bedroom 2 bathroom apartment was spacious and extremely clean and comfortable. The kitchen in the apartment is very useful and allowed us to cook small meals. The gym, sauna, steam room, hot/cold water spa and a large swimming pool were certainly used by us as part of our end of day relaxation. Overall, I would highly recommend The Five Residences in Hanoi to anyone looking for an inexpensive apartment style accommodations. 5Stars
Stayed 9 nights in Oct 2024

10/10

Stayed 2 nights in Feb 2025

6/10

올드쿼터보다 훨씬 주변이 조용했고, 근처에 롯데마트가 있어 레지던스 이용에 편리했습니다. 조식은 평균 수준이었고, 룸은 잘 정리되고 깨끗하며 공간 여유가 있어 좋았지만, 4성급이라고 하기에는 타월이 한 10년은 사용한 것만 같은 상태에서 충격 받았습니다.
Stayed 2 nights in Jan 2025

10/10

Stayed 2 nights in Jan 2025

8/10

Big rooms and friendly helpful staff
Stayed 7 nights in Dec 2024

10/10

Stayed 3 nights in Aug 2024

8/10

このホテルは、５star なのに値段が安くてびっくり☆彡 ゆっくり出来て快適に過ごせました。 少し不便なのが旧市街へ行くとき道が混んでいて少ない距離でも時間がかかってしまうことですかね！
Stayed 2 nights in Nov 2024

8/10

Stayed 3 nights in Nov 2024

10/10

5人家族のベトナム旅行で、使わせて頂きました。旧市街の中のホテルは周りが騒がしすぎで、このホテルは駐在員向けのSAとしても利用されていて、とても落ち着いた静かな施設でした。 朝食も美味しかったです、特にオムレツが絶品でしたね！ 市街地には車で15〜20分くらいですが、500円程度でとても安く気になる値段ではなく、タクシー乗りまくった旅行でした！ ハノイに駐在する時はぜひ使わせていただきます。
Stayed 3 nights in Oct 2024

10/10

Stayed 2 nights in Sep 2024

10/10

Stayed 3 nights in Sep 2024

10/10

Dear Ms. Mai to 六日間子供連れで滞在しましたが大満足です。部屋はとても清潔で施設は新しく、エントランスに入るといい香りがしました。朝食ブッフェは滞在期間中、毎朝メニューが違いとても楽しめました。朝6時から夜の10時までプールとジャグジーが使え、観光の合間に楽しみました。ホテルの下に小さいスーパーがあり便利です。カフェも併設されているのでベトナムコーヒーもすぐ飲めます。周辺は少し歩くと大通り、旧市街まではタクシーで15分ほとです。ホテルに比べると目の前の通りはあまり綺麗ではないですが歩ける距離に食べる所もたくさんあります。スタッフの方もみなさんとても親切で気持ちのいい旅になりました。ありがとうございました。
Stayed 5 nights in Aug 2024

10/10

Stayed 1 night in Aug 2024

10/10

Five residences was amazing! Very clean rooms and facilities. We thoroughly enjoyed the steam room and sauna. Knowledgeable, warm and efficient staff! Located in a great place where you have access to local spots and large corporations depending on what you're looking for. I will certainly return and recommend to family and friends! Great job!
Stayed 3 nights in Jul 2024

8/10

Staff were great and so helpful. Accomodation was of high quality. Pool was cold but that was the only issue. Store for food was in the same block so super convenient.
Stayed 1 night in Jul 2024