Fridge, microwave, cookware/dishes/utensils

Reviews of Hotel MyStays Otemae

2.5 out of 5
Hotel MyStays Otemae
1-3-2 Tokui-cho, Chuo-ku, Osaka, Osaka-fu

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 466 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mayumi

Stayed 9 nights in Jan 2024
Response from ホテルマイステイズ大手前 on 9 Mar,2024
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon. HOTEL MYSTAYS Otemae

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and helpful staff who speak English. 3 bedroom unit is great for a family, with small kitchen. Some noise outside at night from small courier depot and fire station around the corner, but it wasn't too bad
Stayed 4 nights in Dec 2023
Response from ホテルマイステイズ大手前 on 9 Mar,2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.HOTEL MYSTAYS Otemae

10/10 Excellent

Kok Keng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me experience how a Japanese typical housing living feel like.
Stayed 5 nights in Dec 2023
Response from ホテルマイステイズ大手前 くちこみ担当 on 25 Dec,2023
To customersThank you very much for using HOTEL MYSTAYS Otemae.We would also like to thank you for taking the time to provide us with your feedback.We are very happy that we were able to help you discover something new about your travels using our hotel.We will do our best to meet the expectations of our customers, so we look forward to your continued support of Hotel MyStays Otemae.HOTEL MYSTAYS Otemaefront

10/10 Excellent

CHI YIP

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room is big but a bit aged. Overall we have a good stay here.
Stayed 4 nights in Nov 2023
Response from ホテルマイステイズ大手前 フロント on 27 Nov,2023
Dear customersThank you very much for using our hotel.We are very happy to hear that you enjoyed your stay with us.If you have another chance, please consider Hotel MyStays Otemae.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from ホテルマイステイズ大手前 フロント on 12 Nov,2023
Thank you for staying at HOTEL MYSTAYS Otemae. We appreciate you taking the time to write to us. We hope to see you again very soon.

6/10 Okay

Erik

Travelled with group
Liked: Staff & service, amenities
Nice overall stay, laundry units could be better.
Stayed 5 nights in Sep 2023
Response from ホテルマイステイズ大手前 くちこみ担当 on 25 Sept,2023
To our guestsThank you very much for using HOTEL MYSTAYS Otemae.We would also like to thank you for taking the time to provide us with your feedback.We are overjoyed to receive such compliments from our customers.We will also strive to improve the points pointed out by our customers.If you have a chance, please use Hotel MyStays Otemae again.HOTEL MYSTAYS Otemaefront

4/10 Poor

M S

Liked: Cleanliness
one pillow per person is way too little. also the staff strict rules to follow to the dot foe checkout time is frightening.
Stayed 1 night in Jul 2023
Response from Manager, Hiroishi on 11 Jul,2023
Thank you for staying at HOTEL MYSTAYS Otemae. We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the OSAKA area in the future, we sincerely hope that you will consider our hotel for your stay. HOTEL MYSTAYS Otemae

10/10 Excellent

PHANU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice. Good value for the price.
Stayed 5 nights in Jun 2023
Response from ホテルマイステイズ大手前 フロント on 22 Jun,2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon. HOTEL MYSTAYS Otemae

2/10 Terrible

Niki

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was a lot more “older and dirtier” than it looked in the pictures provided by them. The place was moldy and just gave off an eerie feeling, the bathroom sink paint was chipping off. The bedside had no sockets like normal hotels. It just was not what we expected from a hotel in Japan, the room was very backdated. The place is more of a hostel than a hotel. The location is not that convenient to get around places. Would not recommend.
Response from ホテルマイステイズ大手前 フロント on 10 Apr,2023
Dear guestThank you very much for using HOTEL MYSTAYS Otemae. We would also like to thank you once again for your feedback. to raise.We will use this feedback to make improvements so that our guests have a better experience at our hotel. We are striving to provide you with a better stay at our hotel, and we are very sorry that we were unable to achieve that goal this time. We will continue to learn and improve based on customer feedback.

10/10 Excellent

Erin

Stayed 1 night in Mar 2023
Response from ホテルマイステイズ大手前 フロント on 24 Apr,2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from ホテルマイステイズ大手前 フロント on 13 Apr,2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon.HOTEL MYSTAYS Otemae

10/10 Excellent

Younsoo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place really looks just like in the pictures. The staff was helpful and friendly. There are at least 3 massage places near if you are tired from walking so much. Subway station is 5 min walk. There's a supermarket and restaurants near. Two thumbs up!
Response from ホテルマイステイズ大手前 くちこみ担当 on 8 Jan,2023
Younsoo 様この度はホテルマイステイズ大手前をご利用いただき誠にありがとうございます。また、ご多用の中、ご意見をお寄せ頂きましたことにつきましても重ねて御礼申し上げます。スタッフが親切と温かいお言葉を頂き、大変嬉しく存じます。これからもより良いホテルを目指して努力して参ります。また近くへお越しの際は是非当館をご利用下さいませ。ホテルマイステイズ大手前フロント

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the facilities, it has kitchen, several basic utensiles, separate rooms, air conditioning. The bathroom and shower could improve, it was unconfortable to take a shower, but the price is fare. You get what you pay. The metro and train station is a bit away, but still acceptable.
Stayed 4 nights in Dec 2019
Response from Front Chihiro Tamaki on 10 Jan,2020
Dear Mr./ Ms. Luis Hello, Thank you for staying with us. We also appreciate your feedback. We are so glad you satisfied with our facilities in the guest room. Regarding a bathroom and shower in the room, thank you for your comment. That will be taken consideration for us to improve our hotel. Hope you consider Hotel Mystays Oteame again when you visit Osaka in the future. All staff are looking forward to seeing you! Thank you. Sincerely,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is into DIY. You need to bring down the towel and trash yourself.
Stayed 6 nights in Dec 2019
Response from Front Chihiro Tamaki on 25 Dec,2019
Dear Mr./ Ms. Andrew Hello, Thank you for your feedback. We are afraid that there is no cleaning service during you stay here. Because we dont want to interrupt your stay. When you need new towels, please bring old one to reception. Then, we will change for you. Thank you for your understanding. All staff are going to work hard for your comfortable stay. Hope we can see you again in the future. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
good location in Osaka, great staff, no hotel parking available
Stayed 7 nights in Nov 2019
Response from Front Chihiro Tamaki on 28 Nov,2019
Dear Guest Hello, Thank you for your feedback. We are so glad you satisfied with our staff and hotel. All staff are going to keep striving to provide comfortable stay for guest. Hope we can see you again in the future. Thank you. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness
All the staff were so nice and friendly,,,BUT the cleanliness was the worst I ever seen. Very dusty everywhere. Also the bathroom need to be up-dated at least to the minimum standard.
Stayed 22 nights in Oct 2019
Response from Manager Hiroishi on 9 Dec,2019
Dear guest, We are deeply apologize for the discomfortable room. Our cleaning crews will pay more attention when cleaning, and work more hard to offer clean rooms to all of our guest. Very appreciate that you could taking your time to feedback to us.

10/10 Excellent

Wassamon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front Chihiro Tamaki on 4 Sept,2019
Dear Mr./ Ms. Wassamon Hello, Thank you for staying with us. We are so glad you gave us a good review. If you have a chance to come to Osaka in the future, hope you consider our hotel again! We are looking forward to seeing you! Thank you. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2019
Response from front on 8 Jul,2019
Dear Sir/Madam, Thank you for staying with us. We are looking forward to seeing you. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from front on 8 Jul,2019
Dear Sir/Madam, Thank you for staying with us. We are looking forward to seeing you. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019
Response from front on 8 Jul,2019
Dear Sir/Madam, Thank you for staying with us. We are looking forward to seeing you. Regards

10/10 Excellent

Einstein

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is particularly suitable for families with children and larger groups whose members may need to have their separate rooms.
Stayed 4 nights in Apr 2019
Response from Front Chihiro Tamaki on 4 May,2019
Dear Mr./ Ms. Einstein Hello, Thank you for your feedback. We are so glad you satisfied with our hotel. We will work hard to make comfortable stay for guests. Hope you consider our hotel again when you visit Osaka in the future. Thank you! Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very big. Located within an easy walk to Osaka History Museum and Osaka Castle
Stayed 2 nights in Mar 2019
Response from Front Chihiro Tamaki on 21 Mar,2019
Dear Mr./ Ms. Nigel Hello, Thank you for staying with us. We are so glad you enjoyed your stay at our hotel. When you come to Osaka again, we hope you consider our hotel! We are looking forward to seeing you! Thank you! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Front Terasawa on 24 Dec,2019
Dear Guest Hello, Thank you for your feedback. We are so glad you enjoyed your stay at our hotel. All staff will work hard for comfortable stay from now on. Hope you consider Hotel Mystays Otemae again when you come to Osaka in the future! Thank you. Sincerely,

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Kit

Liked: Staff & service, property conditions & facilities, room comfort
This was the first time I book this hotel. The staff, room, location and price was fine. Also liked the kitchenette feature. But shocked to find out there was no house keeping service even for a 5-day booking. This was not mentioned in the details. If I had known I might not have booked this hotel. So I think this fact should be highlighted in the hotel info.
Stayed 4 nights in Dec 2018
Response from Front Chihiro Tamaki on 9 Jan,2019
Dear Mr. /Ms . Kit Hello, Thank you for your feedback. We are afraid that there is information about cleaning service on the website. However, you can change your towels at the reception whole business hour. If you need the new one, please bring down to the old one to the reception. Thank you for your understanding. All staff are working hard for your comfortable stay from now on. Thank you. Sincerely,

6/10 Okay

steven

Disliked: Room comfort
Ok for several nights
Now becoming dated and in need of upgrading. Beds are very hard and black mould in areas of silicone in bathroom. Staff are very helpful but the lift is very busy and needs making bigger or a second one added. We ended up using the stairs most of the time. For its price per night it is ok but it needs a clean. WiFi box in kitchen was covered in dust.
Stayed 2 nights in Dec 2018
Response from Front Chihiro Tamaki on 9 Jan,2019
Dear Mr. /Ms steven Hello, Thank you for your feedback. We are afraid that it is inconvenient for you about our lift. The lift is very busy especially check in and check out time. We are sorry about that. Every staff are going to keep striving to provide a good service for guests. Thank you. Sincerely,

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

KV, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and confortable. Even has kitchen to cook food!
Stayed 3 nights in Nov 2018
Response from Front Chihiro Tamaki on 5 Dec,2018
Dear Guest Hello, Thank you for your feedback. Your comment made our staff happy. Every room has a kitchen in our hotel. If you would like to cook meal, you can do that in your room. We are looking forward to seeing you in the future! Thank you. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good deal, close to park. cheap. good deal, close to park. cheap.
Stayed 1 night in Jul 2018
Response from Hotel Mystays Otemae on 15 Aug,2018
Dear guest, We are appreciate that your warm compliments. Hope you could choose our hotel when the next time you come to Japan. Thank you.

4/10 Poor

paul, hong kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No one clean the room
Near the station, walk around 5 minutes only. Many restaurants nearby. No shops with many tourists. However, no one will clean your room everyday which it is better yi stay one night only.
Stayed 5 nights in Jul 2018
Response from Front on 9 Aug,2018
Dear Guest, Thank you very much for using HOTEL MYSTAYS Otemae, and we appreciate you taking the time to write to us. We are sorry to learn that your stay with us was not satisfactory. Your comment is deeply appreciated, and will be in the consideration for the future improvement of the service. Again, we thank you very much for your opinion. Sincerely, Naoki Kikuchi, Manager, HOTEL MYSTAYS Otemae

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Does not fulfill expectations
We stayed in two rooms at Hotel MyStays. The rooms are very old and don't seem very clean. The rooms and the bathroom had an old smell to them. The bathroom also had cracks on the walls. It was also concerning that the bathroom may have started to mold because there was not good ventilation in the bathroom. Did not meet expectations. The photos make the rooms seem newer and nicer than they actually seem.
Stayed 2 nights in Jun 2018
Response from Naoki Kikuchi, Manager, on 27 Jun,2018
Dear Guest, Thank you for staying at HOTEL MYSTAYS Otemae, and we appreciate you taking the time to post your review on us. We are sorry for your discomfort that you have experienced during your stay. As for a lack of cleanliness, please accept our sincere apologies that our cleaning crew did not check the room condition more thoroughly. Your feedback will be shared with them for improvement, so that we will be able to bring our guests a satisfactory stay. Again, we apologize for coming short of your expectations, and thank you for your feedback, which helps our hotel provide better services. We hope you will grant us a chance to host you again. Sincerely, Naoki Kikuchi, Manager, HOTEL MYSTAYS Otemae

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience, comfort, price perfect
location - very convenient for exploring Osaka castle and getting to the nearest subway station. its very near Family Mart and 711 for daily supplies. And the nearly restaurants (Yayoi) was our go to place to eat. The room was worth it. it had the convenience of a home with a table to work and eat. the three rooms were perfect for us.
Stayed 3 nights in Jun 2018
Response from Front Chihiro Tamaki on 13 Jun,2019
Dear Guest Hello, Thank you for your feedback. We are so grad to see your feedback that you had a good stay at here. Every staff is going to keep striving to provide a comfortable stay! If you visit Osaka in the future, please choose our hotel again. Thank you! Best regards,

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, room comfort
First Night in Osaka
good location / spacious rooms / near stations and convenient stores
Stayed 1 night in May 2018
Response from Front Chihiro Tamaki on 4 Jun,2018
Dear Guest Hello, Thank you for your comment. We are going to strive to make a comfortable stay for the guest from now on. Every staff is looking forward to seeing you! Thank you.

8/10 Good

Mark, Brisbane

Liked: Cleanliness, staff & service, room comfort
Good view easy to find
Stayed 2 nights in May 2018
Response from Front Chihiro Tamaki on 4 Jun,2018
Dear Mr./ Ms. Mark Hello, Thank you for your feedback. We are so grad you enjoyed your staying at our hotel. If you have a chance, every staff hopes you choose Hotel Mystays Otemae again! We are looking forward to seeing you then! Thank you. Best regards,

8/10 Good

alastair

Liked: Room comfort
Disliked: Staff & service
The policy of not letting guests into their room until 3pm is excessive and unnecessary. We checked in at 8.30am and could have received the first cleaned room. Midday ok but 3pm ? I stayed there last year and it is much more run down than a year ago. Not cheap but no pcs provided,have to empty own carbage and no room service or towel change. Location good
Stayed 4 nights in May 2018
Response from Front Chihiro Tamaki on 4 Jun,2018
Dear Mr./Ms. alastair Hello, Thank you for your feedback. We are afraid that our check in time is from 3pm, before that, we can just keep your luggage. Our check out time is 11am, so we start cleaning after that. It is difficult to check in around noon. Also, there is no cleaning service during you stay here. However, you can change your towels at the reception during business hour. These information is on website you booked. Thank you for your understanding.

8/10 Good

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice and comfortable hotel in a great location of Osaka close to subway and many eateries Good price for a short stay!!!! Strongly recommend this hotel chain
Response from Front Chihiro Tamaki on 19 May,2018
Dear Mr./ Ms. Ming Hello, Thank you for your feedback for us. We are so grad that you have a comfortable stay at here. Every staff is going to keep striving to provide a good service for the guest. If you have a chance to come to Osaka, please choose our hotel again! Thank you. Sincerely,

8/10 Good

Nick, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Our largest room so far in Japan. Staff were rather standoffish but professional. Had a laundry.
Stayed 3 nights in Apr 2018
Response from Front Chihiro Tamaki on 8 May,2018
Dear Mr./ Ms. Nick Hello, Thank you for your comment. We are grad to see your comment that you satisfied our hotel' s room. We are looking forward to seeing you in the future! Thank you. Sincerely,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
No-frills hotel fairly near to central area
The hotel is about a 5-10min walk to Tanimachi-yonchome station, which is then a 10min train ride away from Osaka JR. Note that the hotel reception is only open from 8am-10pm. The facilities are basic, but the toiletries and amenities are sufficient. The room was spacious but a bit worn and dated. The beds were comfortable enough. The toilet was a bit small, even by Japanese standards. Overall, it served our needs.
Stayed 3 nights in Mar 2018
Response from Front Chihiro Tamaki on 11 Apr,2018
Dear Guest Hello, Thank you for staying with us and your review of our hotel. We are grad to see your comment that you had a good stay at here. We hope you consider our hotel again if you have a chance to come to Osaka. Thank you. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the castle and museum.
Stayed 3 nights in Dec 2017
Response from Front Chihiro Tamaki on 31 Mar,2018
Dear Guest Hello, Thank you for your review. We are looking forward to seeing you in the future. Thank you. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Standard room was a good size compared to most Japanese hotels, with a mini kitchenette so we could cook simple meals. Conveniently located a short walk from subway, convenience stores and Osaka castle. English-speaking reception staff.
Stayed 2 nights in Dec 2017
Response from Front Chihiro Tamaki on 31 Mar,2018
Dear Guest Hello, Thank you for staying with us. Also, thank you for your review of us. We are so happy to see your review you had a good time at here. When you visit Osaka in the future, please consider Hotel Mystays Otemae. Thank you! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable but after looking
It was clean and comfortable but after looking around Osaka a bit I discoveredi could have paid much less for a basic room. Who knows though for less money, it may not have been clean. Mystays is new and clean but a bit pricey.
Stayed 2 nights in Dec 2017
Response from Front on 19 Mar,2018
Dear Guest Thank you for sharing your review. Our room charge is different day by day. If you stayed on Friday, Saturday or holiday, it is not cheap. You can figure out the price on the website. We are grad to see you in the future. Thank you! Sincerely,

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are quite spacious by Japanese standards. They are a bit old but still are very well maintained. Great location
Stayed 1 night in Nov 2017
Response from Front Chihiro Tamaki on 31 Mar,2018
Dear Mr./ Ms. Alfred Hello, Thank you for your review of us. We are so happy you give us a good comment! We are going to try to give you better service. If you have a chance to visit Osaka, please stay at our hotel again. Thank you. Sincerely,

8/10 Good

William, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre hotel
Must be aware that MyStays hotels are "weekly mansions" rather than conventional hotels. Rooms are on the big side fir Japan and have kitchen and lounge - big plus! On the down side however, the rooms will not be cleaned during your stay, you have to dispose of own trash, and you take the towels to reception if you want to change them.
Stayed 3 nights in Nov 2017
Response from Front on 19 Mar,2018
Dear Guest Thank you for staying with us. And thank you for your review. We are afraid that there is no cleaning service during you stay here. Which means nobody get into your room, so when you need new towels, you need to bring old one to reception and we give you new one. That information is on booking website. Thank you for your cooperation. When you have a chance to visit Osaka, please consider our hotel. We are looking forward to seeing you in the future. Thank you.

8/10 Good

SHIYO

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Convenient apartment
Good value for the price, large room. The bathroom smelt very bad.
Stayed 2 nights in Nov 2017
Response from Front Chihiro Tamaki on 31 Mar,2018
Dear Mr./ Ms. Shiyo Hello, Thank you for your comment. We are sorry about the smell of bathroom. We are going to check it with cleaning staff again. If you have a chance to visit Osaka, please consider our hotel again. Thank you. Sincerely,

8/10 Good

William, London

Liked: Cleanliness, staff & service, room comfort
Good location - near subway
Best described as a "weekly mansion" rather than hotel. Room was big, contained cooking facilities and big lounge area with sofa. However advised on check in that the room would not be cleaned, we had to empty our own trash and if we wanted to change towels, we would need to go to reception. Any change of bedding would be charged for.
Stayed 4 nights in Sep 2017
Response from Front Chihiro Tamaki on 19 Mar,2018
Dear Guest Thank you for your comment of our hotel. We are afraid that there is no housekeeping during you stay at our hotel. Which means nobody get into your room. So, if you need new towels, you need to bring old one to reception and we will give you new one. Those information is on booking website. Thank you for your cooperation. We are looking forward to seeing you in the future. Thank you. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service
Room Service
I didn't realise there was no maid room service, which I note was not clear at time of online booking. Toilet/shower was the smallest we ever used.
Stayed 5 nights in Aug 2017
Response from Front Chihiro Tamaki on 20 Mar,2018
Dear Guest Thank you for your comment of our hotel. We are afraid that there is no room service in this hotel. Also housekeeping. This information is on booking website. Thank you for your cooperation. Also, depend on the room type, the size of bathroom is different. If you book the big room, there is a big bathroom in the room. When you have a chance to visit Osaka in the future, please consider other room type. Thank you! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Kitchen & Balcony
Great little kitchen, good linens, laundry facilities, and professional staff. Just what we needed for a few nights in Osaka.
Stayed 2 nights in Jul 2017
Dear Sir/Madam, Thank you for staying with us. We are very happy to hear that you had a great experience at Osaka. If you have a good chance to stay here again, We are looking forward to seeing you. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a variety of different rooms as well as features such a laundry facilities.
Stayed 6 nights in Jul 2017
Response from Front on 30 Aug,2017
Dear Sir/Madam, Thank you very much for staying with us. If you come to Osaka again. We are looking forward to seeing you. Regards

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
this is the second time we have stayed since April this year. it is well located with access to restaurants and convenience stores as well as subway. The only slightly negative comment was the pillows were to hard and smaller than what we are used to. Other than that it was great.
Stayed 4 nights in Jul 2017
Dear Sir/Madam, Thank you for staying with us. We are very happy to hear that you had stayed here before. If you have a good chance to stay here again, We are looking forward to seeing you. Regards