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Reviews of Smile Hotel Premium Osaka Hommachi

4 out of 5
Smile Hotel Premium Osaka Hommachi
2-8-6 Minamisenba, Chuo-ku, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 533 out of 1003 reviews" "
Rating 8 - Good. 402 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 5 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very quiet and clean hotel. Within 10 minute walk of multiple subways
Stayed 2 nights in Apr 2024
Response from S on 1 May,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for taking the time to leave a comment.We are glad your trip was a good day.The hotel is a bit far from the station, but it is perfectly located for sightseeing around Osaka.If you have a chance, please come to Osaka again.Our entire staff is waiting for you.Thank you.Best RegardsSmile Hotel Premium Osaka Honmachi

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was located on a nice quiet street near lots of dining and shopping. The rooms were a good size so you can open your luggage. Good location, good size rooms, and walkable location.
Stayed 4 nights in Apr 2024
Response from S on 1 May,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you very much for your comments during your busy schedule.We hope your trip was a good one.The hotel is about 10 minutes from the station, but the area around the hotel is very quiet.It is very convenient for transportation and easy to sightsee in Osaka.Please come to Osaka again.Our staff is looking forward to seeing you again.Best RegardsSmile Hotel Premium Osaka HonmachiTranslated with DeepL.com (free version)

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price to quality ratio. Breakfast was good
Stayed 2 nights in Apr 2024
Response from S on 27 Apr,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.We are delighted that you are satisfied with your stay.Thank you for taking time out of your busy schedule to post your comments.We will continue to strive for high quality.Please come again when you visit Osaka.Smile Hotel Premium Osaka HonmachiFront Desk

8/10 Good

Emanuel

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The hotel is okay, with modern rooms and a modern building too, but the cleaning system needs improvement. They clean every 3 days and if you’re in the room at the day of cleaning, they never return. The reception staff its like invisible. They are not friendly, only the men greet you. The elevators smell and have trash on the floor. The location is excellent. With better service and cleanliness it could be a great hotel.
Stayed 5 nights in Apr 2024
Response from S on 24 Apr,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.We apologize for any inconvenience caused during your stay at the hotel.As a new initiative, we are cleaning the hotel once every 3 nights.As you mentioned, we will look into the possibility of changing the cleaning day to another day.We will continue to strive for even better service and cleanliness to satisfy our guests.Thank you for taking the time to comment on our hotel.Smile Hotel Premium Osaka HonmachiFront Desk

10/10 Excellent

Jiangling

Travelled with family
Liked: Amenities
Great location close to shopping, good breakfast,
Stayed 3 nights in Apr 2024
Response from S on 10 Apr,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for taking time out of your busy schedule to leave us a comment.We are glad you enjoyed our hotel breakfast.Please come again anytime.Our staff is looking forward to serving you again.Smile Hotel Premium Osaka HonmachiFront Desk

10/10 Excellent

Harshil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at the smile hotel. We actually made a mistake in our booking, and the team did an amazing job of fixing it and finding a solution for us. Thank you for an amazing stay!!! Oh, and the deserts in the breakfast buffet are worth the price of entry alone!
Stayed 4 nights in Mar 2024
Response from S on 7 Apr,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for taking the time to leave a comment.We are very happy!Please come back to Osaka anytime.All of us look forward to seeing you again.Thank you.Smile Hotel Premium Osaka HonmachiFront Desk

10/10 Excellent

Ashlie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. The staff were nice and helpful if we needed something.
Stayed 2 nights in Apr 2024
Response from S on 7 Apr,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for taking the time to leave a comment.All of us at Smile Hotel Premium Osaka Honmachi are very happy to hear from you.Please come back again.We are waiting for you.Thank you very much.Smile Hotel Premium Osaka HonmachiFront Desk Nakatani

8/10 Good

Chi Y

Travelled with family
Liked: Property conditions & facilities
Service was great. Basic amenities.
Response from S on 24 Mar,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for your valuable comments.Please come again.All the staff are looking forward to seeing you.Smile Hotel Premium Osaka Honmachifront

8/10 Good

Chi Y

Travelled with family
Liked: Amenities
Very minimal and basic hotel. Clean and friendly staff.
Stayed 3 nights in Mar 2024
Response from S on 24 Mar,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for your valuable comments.Please come again.All the staff are looking forward to seeing you.Smile Hotel Premium Osaka Honmachifront

10/10 Excellent

Victor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run. The staff were very nice. The location is excellent, close to Dontonburi (10 minute walk), but far enough so no noise or crazy crowds.
Stayed 3 nights in Mar 2024
Response from S on 24 Mar,2024
Thank you for staying at Smile Hotel Premium Osaka Honmachi.Thank you for taking the time out of your busy schedule to comment.The hotel has easy access to tourist attractions.However, the sound is not noisy.The hotel staff will be happy if you were satisfied with your stay.Please come again.We'll be expecting you.Smile Hotel Premium Osaka Honmachi

8/10 Good

QINGXIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 10 nights in Dec 2023
Response from S on 9 Mar,2024
Thanks for staying with us!We look forward to seeing you again.Come visit us anytime!Smile Hotel Premium Osaka HonmachiAll the front desk staff

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located conveniently within short walking to Dotonburi, as well as Umeda. This is very good for business, and nightlife, yet the area around the hotel is not loud or energetic, which means you can have a peaceful night. Also many shops, and restaurant around, including a 24HR cafe, and 24HR supermarket.
Response from S on 6 Mar,2024
Thank you for staying with us.I'm glad you enjoyed sightseeing during your stay.Please come to Osaka again!We'll be expecting you.Smile Hotel Premium Osaka HonmachiFront

8/10 Good

Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to shopping
Stayed 2 nights in Dec 2023
Response from S on 9 Mar,2024
Thanks for staying with us!We look forward to seeing you again.Come visit us anytime!Smile Hotel Premium Osaka HonmachiAll the front desk staff

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from S on 9 Mar,2024
Thanks for staying with us!We look forward to seeing you again.Come visit us anytime!Smile Hotel Premium Osaka HonmachiAll the front desk staff

10/10 Excellent

Weijian

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel
Stayed 6 nights in Dec 2023
Response from S on 9 Mar,2024
Thanks for staying with us!We look forward to seeing you again.Come visit us anytime!Smile Hotel Premium Osaka HonmachiAll the front desk staff

8/10 Good

Lai

Stayed 2 nights in Dec 2023

10/10 Excellent

Hurng Yu

Stayed 3 nights in Nov 2023
Response from S on 9 Mar,2024
Thanks for staying with us!We look forward to seeing you again.Come visit us anytime!Smile Hotel Premium Osaka HonmachiAll the front desk staff

6/10 Okay

Ayumi

Stayed 1 night in Nov 2023

10/10 Excellent

jeongmin

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Wesley

Stayed 1 night in Jul 2023
Response from S on 9 Mar,2024
Thanks for staying with us!We look forward to seeing you again.Come visit us anytime!Smile Hotel Premium Osaka HonmachiAll the front desk staff

10/10 Excellent

Xiang

Stayed 1 night in Jul 2023
Response from 大阪本町 on 13 Jul,2023
ご利用頂きましてありがとうございます。ご満足いただけたようで大変うれしく思います。今後もより一層お客様に寄り添うサービスを行ってまいりたいと思います。今後とも当館へのご愛顧のほど宜しくお願い致します。

10/10 Excellent

Michiya

Stayed 2 nights in Jul 2021

10/10 Excellent

SATOMI

Stayed 1 night in Jul 2021
Response from フロント on 28 Jul,2021
この度はスマイルホテルプレミアム大阪本町をご利用頂き誠にありがとうございました。 またお忙しい中ご投稿いただき重ねて御礼申し上げます。またのご利用お待ち致しております。

10/10 Excellent

Nishikawa

Stayed 1 night in Jul 2021
Response from フロント on 28 Jul,2021
この度はスマイルホテルプレミアム大阪本町をご予約頂きまして誠にありがとうございます。 ご満足いただけたようで何よりでございます。 またのご利用お待ちいたしております。

10/10 Excellent

Horigoshi

Stayed 1 night in Jul 2021
Response from フロント on 25 Jul,2021
この度はスマイルホテルプレミアム大阪本町をご予約頂きまして誠にありがとうございます。 ご満足いただけたようで何よりでございます。 またのご利用お待ちいたしております。

10/10 Excellent

TAKUYA

Stayed 1 night in Jul 2021
Response from フロント on 18 Jul,2021
この度はスマイルホテルプレミアム大阪本町をご利用頂きありがとうございます。 ご満足いただけたようで何よりでございます。 またのご利用をお待ちしております。

10/10 Excellent

Takashi

Stayed 2 nights in Jul 2021
Response from フロント on 14 Jul,2021
この度はスマイルホテルプレミアム大阪本町をご利用頂きありがとうございます。 ご満足いただけたようで何よりでございます。 またのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
m
Stayed 7 nights in Mar 2021
Response from フロント on 8 Apr,2021
この度はスマイルホテルプレミアム大阪本町をご利用頂き誠にありがとうございました。 またお忙しい中ご投稿いただき重ねて御礼申し上げます。ご満足をいただけたとのこと大変嬉しく存じます。 またのご利用お待ち致しております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from フロント on 18 Apr,2021
この度はスマイルホテルプレミアム大阪本町をご利用頂き誠にありがとうございました。 またお忙しい中ご投稿いただき重ねて御礼申し上げます。ご満足をいただけたとのこと大変嬉しく存じます。 またのご利用お待ち致しております。

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021
Response from フロント on 22 Feb,2021
この度はスマイルホテルプレミアム大阪本町をご利用頂き誠にありがとうございました。 またお忙しい中ご投稿いただき重ねて御礼申し上げます。ご満足をいただけたとのこと大変嬉しく存じます。 またのご利用お待ち致しております。

10/10 Excellent

Ramsyuks, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very likely the hotel.thanks for the staff they are very friendly and nice
Stayed 1 night in Dec 2020
Response from Frontdesk on 3 Jan,2021
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
Stayed 1 night in Dec 2020
Response from フロント on 15 Dec,2020
この度はスマイルホテルプレミアム大阪本町をご利用頂き誠にありがとうございました。 またお忙しい中ご投稿いただき重ねて御礼申し上げます。 またのご利用お待ち致しております。

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little staycation
Was looking for an inexpensive last minute stay while in downtown Osaka, and found this gem. Front desk service was friendly and nice, even with my lack of Japanese. The A/C made the entire stay comfortable, from the moment we walked in, the 7th floor room had easy access to the ice and vending machine (not on every floor), and the room was fantastic. Small but everything we needed. The free WiFi was fast and easy to connect to. The bathroom was clean and roomy. I’ve hit my head on some of the smaller shower ceilings, but not here. Basically everything was perfect for a one night stay. My only problem was that I would have liked two pillows instead of one, but I understand this is not common for Japanese hotels, and I probably could have gotten an extra one had I asked, but it wasn’t a huge deal. Walking distance to Dotonbori, where we got the best ramen I’ve ever had at Hanamaruken.
Stayed 1 night in Aug 2020
Response from frontdesk on 18 Aug,2020
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from フロント on 30 Jul,2020
この度はスマイルホテルプレミアム大阪本町をご利用頂き誠にありがとうございました。 お客様のご意見を励みにスタッフ一同より良いサービスに努めてまいります。 またのご利用お待ち致しております。

6/10 Okay

Idc, Honolulu

Travelled with family and small children
Liked: Staff & service
Toilet is moving!!! Breakfast food all cold, even soup.
Stayed 6 nights in Feb 2020
Response from frontdesk on 27 Feb,2020
Thank you for your staying with us, also appreciate for your feedback. We are sorry for your inconvenience and uncomfortable. We would improve our service not only under our policy but also the situation. We apologize for our service again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near to Dotonbori and subway station. Early Check-out time at 10 am is inconvenient.
Stayed 1 night in Jan 2020
Response from frontdesk on 18 Jan,2020
Thank you for your staying with us in this time.Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great traveler's hotel at a great price.
Love this hotel. My family and I stayed there for 3 nights. Location is excellent. Within 5 minutes walk from Shinseibashi. Lots of good shops and restaurants nearby. The staff is very friendly, courteous, and eager to help. Kang helped us at the front desk several times and she is an angel! Her ankle was in pain but nonethless she was very patient with us helping us move our heavy luggages. The rooms were clean, comfortable and more than adequate. There were many outlets for charging electronic devices. The breakfast buffett has lots of choices. The food was good and the price was very reasonable. Overall, if you are just looking a clean, nice place to stay at a budget price, I highly recommend it.
Stayed 3 nights in Dec 2019
Response from Front desk Minji Kang on 15 Jan,2020
Dear Sir, Warmest greetings from Smile hotel premium Osaka hommachi. Many thanks for your positive review and for sharing your experience following your stay with us at the Smile hotel premium Osaka hommachi. We feel proud to read that you had such an enjoyable stay with us and that you were pleased with so many aspects of the service and the facilities at the hotel. All of our employees must continue to work hard to achieve better. Thank you once again for your kind words. I certainly look forward to welcoming you back at the Smile hotel premium Osaka hommachi, hopefully in the very near future. Kind regard, Minji Kang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from frontdesk on 12 Jan,2020
Thank you for your staying with us in this time.Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from frontdesk on 8 Jan,2020
Thank you for your staying with us in this time.Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from frontdesk on 14 Dec,2019
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

8/10 Good

Thang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish hotel is closer to subway station
Stayed 3 nights in Nov 2019
Response from frontdesk on 4 Dec,2019
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

8/10 Good

Kit Mei

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Forced to pay over-stay fee for 10:30am checkout, breach of service by the hotel.
Stayed 2 nights in Nov 2019
Response from frontdesk on 1 Dec,2019
Thank you for your staying with us, also appreciate for your feedback. We are sorry for your inconvenience and uncomfortable. We would improve our service not only under our policy but also the situation. We apologize for our service again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
value for money. around 10 min walking to the main shopping area.
Stayed 4 nights in Nov 2019
Response from frontdesk on 18 Nov,2019
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from frontdesk on 18 Nov,2019
Thank you for your staying with us in this time.Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

10/10 Excellent

HWA JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice service, close to Shinsaibashi station! I really enjoyed staying.
Stayed 2 nights in Nov 2019
Response from frontdesk on 11 Nov,2019
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. But there is no taxi stand outside hotel. Need to walk to main street to catch taxi with
Stayed 3 nights in Nov 2019
Response from frontdesk on 10 Nov,2019
Thank you for your staying with us in this time.Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

10/10 Excellent

Ken, Melb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We reckon for a budget hotel, it has more space than the ones in Tokyo. We managed to have 2 medium size bags open and still have enough space to walk. The location is great as it’s only minutes walk to the shopping areas and Dotonbori. The only feedback We would give to the hotel is to reduce the amount of air fresher in the lifts as it’s over powering for the senses. Otherwise, for the price we felt is great value.
Stayed 1 night in Nov 2019
Response from frontdesk on 4 Nov,2019
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.

10/10 Excellent

Khris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised about how big our room was! The room was so clean and the staff were excellent! I would definitely book at this hotel again when I visit Osaka! There's also a lot of good places like restaurants near by!
Stayed 1 night in Nov 2019
Response from frontdesk on 4 Nov,2019
Thank you for your staying with us in this time! Also appreciate for your feedback:) We are glad to hear that you were satisfied with our hotel! Hope to see you again here.